--- title: "UniTalk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UniTalk Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/246920/UniTalk/" page_type: "product" language: "en" --- # UniTalk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) UniTalk ## What is UniTalk? UniTalk by SoftBank is a cloud voice service that enables Japanese call center staff, telemarketers, and teleworkers to make remote calls from Microsoft Teams using their office phone number. It replaces conventional Private Branch eXchange (PBX) systems with a cloud-based alternative, while maintaining many features, including multiple inbound and outbound lines, voicemail, proxy calling, call routing, parking, and transferring, as well as more complex call management features. Users can also unify their accounts with the Office 365 management portal. UniTalk dispenses with the need to lay new telephone lines and acquire special telecommunications equipment for remote offices. Instead, users can build a telephone environment of their own from any smartphone, tablet, or PC, setting up a call charge system in Microsoft Teams to suit their business needs. Companies can use their existing landline or acquire new 0AB-J numbers linked to common areas like 03, 06, and 050. ## What is UniTalk used for? [VoIP](https://www.capterra.com/voip-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ¥3000 One Time Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UniTalk?[Manage this product listing](https://www.g2.com/products/unitalk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UniTalk 0.0 VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price ¥3000 One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (209) Value For Money 0.0 (0) Value For Money 4.2 (204) Customer Service 0.0 (0) Customer Service 4.6 (205) ## UniTalk alternatives [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) ## FAQs about UniTalk Overview ### What company size and specific industries is UniTalk built for? UniTalk is designed for Japanese corporations of any size that want to replace on-site PBX systems with cloud voice services for remote offices. It is aimed at organizations that need to keep using landline numbers from any location or device, rather than at a specific industry. Features and Usability ### What are the key features of UniTalk? UniTalk offers call routing and voice mail as its core features. Call routing directs incoming calls to the appropriate destination, while voice mail records messages for missed calls. Together, these features support basic call handling and message capture in a phone system. Getting Started and Support ### What training and onboarding options does UniTalk offer? UniTalk provides documentation to support team onboarding and product reference. Documentation gives users written guidance for setup, feature review, and day-to-day use. No additional training formats are listed in the catalog data. Getting Started and Support ### What customer support options does UniTalk offer? UniTalk provides email/help desk support and chat for customer assistance. Support access is limited to these channels in the catalog data. No reviewer feedback about response speed, helpfulness, or common support frustrations is available, so user experience with support cannot be described further. ## Features AI summary Based on 491 VoIP reviews Capterra data shows that buyers of cloud communication platform software rank the following features as their top priorities: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**51%**) UniTalk includes **Call Routing**. However, it does not offer **Mobile Access** or **Alerts/Notifications**. With **Call Routing**, businesses can direct incoming calls to the right person or team more efficiently, helping teams reduce missed connections, improve response handling, and manage call flows with more consistency. API Application programming interface that allows for integration with other systems/databases Call Conferencing Facilitate virtual conferences that connect multiple people remotely Call Routing Sends voice calls to a specific queue based on predetermined criteria Online Voice Transmission Transmit voice and other information digitally Unified Communications Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Voice Mail Computer-based system that allows users to send and receive voice messages UniTalk 6 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Online Voice Transmission: Transmit voice and other information digitally - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version Basic ¥3,000 One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.