--- title: "ComDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ComDesk Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/246932/ComDesk/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # ComDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ComDesk ## What is ComDesk? ComDesk is a Japanese-language sales communication platform to automate telephone sales and support activities for companies. It is also suitable for teleworkers with omnichannel marketing strategies without landlines. It comes equipped with AI technology and features computer telephony integration (CTI), enabling users to link it with mobile devices. The patented mobile-linking feature makes it so that users pay for fixed charges for calls, regardless of the call time. The system doesn't require a new line or any new equipment. It can be used with most mobile devices, making the setup cost minimal. ComDesk is the first CTI system to work with mobile lines. It offers a centralized command center for all communications, including SMS, LINE, and FB Messenger. It logs user conversations, transcribes messages, automates sales records, issues reports, logs IP data, and syncs with other services like Salesforce. The system integrates with CRMs to generate activity history reports. ## What is ComDesk used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/)[Telephony](https://www.capterra.com/telephony-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ComDesk?[Manage this product listing](https://www.g2.com/products/comdesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ComDesk 0.0 VS. [### CXM](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/) [4.4 (5)](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 3.8 (5) Value For Money 0.0 (0) Value For Money 4.0 (3) Customer Service 0.0 (0) Customer Service 3.7 (3) ## ComDesk alternatives [Groundwire](https://www.capterra.com/p/202616/Groundwire/) [5.0 (3)](https://www.capterra.com/p/202616/Groundwire/#reviews) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202616/Groundwire/) [Ocean.io](https://www.capterra.com/p/181991/Ocean-io/) [4.2 (17)](https://www.capterra.com/p/181991/Ocean-io/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181991/Ocean-io/) Highest Rated [Okomo](https://www.capterra.com/p/198408/Okomo/) [5.0 (5)](https://www.capterra.com/p/198408/Okomo/#reviews) Starting price $588.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198408/Okomo/) [enjoy.CRMâ…¢](https://www.capterra.com/p/266697/enjoyCRM/) [0.0](https://www.capterra.com/p/266697/enjoyCRM/#reviews) Starting price $30330.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266697/enjoyCRM/) ## FAQs about ComDesk Overview ### What company size and specific industries is ComDesk built for? ComDesk is designed for telecommunications businesses, especially Japanese-language call centers, information hotlines, telemarketing teams, and mobile help desks. It fits organizations that handle customer communication and outbound sales in these service environments, from small support teams to larger contact-center operations. Features and Usability ### What are the key features of ComDesk? ComDesk offers CRM, call recording, call routing, and call transcription for managing customer interactions. It also includes computer telephony integration, monitoring, outbound call center tools, voice mail, and documentation features, covering call handling, contact management, and communication records in one system. Getting Started and Support ### What training and onboarding options does ComDesk offer? ComDesk provides documentation to help teams get started and reference setup steps or product details at their own pace. This written material supports self-service learning and can be used when users need guidance during initial configuration or later review of features. Getting Started and Support ### What customer support options does ComDesk offer? ComDesk provides email/help desk and chat support. These channels give users direct ways to contact the support team for product questions and troubleshooting. No reviewer feedback is available here to describe response times, helpfulness, or common support issues. ## Features AI summary Based on 491 Contact Center reviews Capterra data shows that buyers of cloud communication platforms rank the following features as their top priorities: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**51%**) ComDesk supports **Call Routing** but does not include **Mobile Access** or **Alerts/Notifications**. Its **Call Routing** feature helps businesses direct incoming calls to the right person or team based on rules, availability, or call type. This can reduce wait times, improve first-call resolution, and provide teams with a more organized way to manage call volume across customer-facing operations. Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Transcription Voice conversion to text Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Documentation Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. ComDesk 9 features ### All Features - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transcription: Voice conversion to text - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Documentation: Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.