--- title: "LINE WORKS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LINE WORKS Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/247202/LINE-WORKS/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # LINE WORKS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LINE WORKS ## What is LINE WORKS? LINE WORKS software is a messaging and knowledge management platform for businesses. It facilitates the sharing of information and in-house operations on a secure platform. It aims to streamline communications between employees and personnel managers, helping systemize knowledge management for departments. The software features messaging, calendar, schedule management, contact management, and document-sharing tools for businesses. Additionally, the software gives administrators access to encryption tools, enabling them to manage and control user access protocols. It helps enhance network and information security, allowing admins to respond quicker to human errors, such as losing login information or devices. Users can customize the platform to accommodate business-specific needs. ## What is LINE WORKS used for? [Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ¥300 Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LINE WORKS?[Manage this product listing](https://www.g2.com/products/line-works/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LINE WORKS 4.2 (10) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price ¥300 Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.7 (5,322) Value For Money 3.8 (6) Value For Money 4.5 (5,079) Customer Service 3.0 (6) Customer Service 4.6 (5,093) ## LINE WORKS alternatives [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (3,653)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (137)](https://www.capterra.com/p/201794/Workvivo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/247202/LINE-WORKS/alternatives/) ## FAQs about LINE WORKS Overview ### Which roles and teams benefit most from LINE WORKS? LINE WORKS is most used by general office employees, frontline staff, service teams, and sales planning professionals who need day-to-day communication across departments. Wholesale and customer-facing teams use it to share updates, coordinate orders and service requests, discuss schedules, and keep colleagues aligned through group messaging and file sharing. Answer based on 10 reviews Overview ### What company size and industries is LINE WORKS built for? LINE WORKS is built primarily for midsize businesses, which account for 80% of reviewers, and wholesale organizations, representing 50%. The platform supports business managers across numerous industries, with additional use among building materials companies (30%), enterprises and small businesses (10% each), and entertainment firms (10%), mainly for employee communication tools. Answer based on 10 reviews Features and Usability ### What are the key features of LINE WORKS? LINE WORKS offers real-time chat, file sharing, and collaboration tools for team communication, plus employee directory, contact management, and communication management features. It also includes knowledge management and user management to organize information and control access across accounts and groups. ## Features AI summary Based on 2,080 Unified Communications reviews Capterra data shows that buyers of Employee Communication Tools rank the following features as their top priorities: - **Communication Management** (**55%** of reviewers rated this feature as critical) - **Employee Database** (**53%**) - **Mobile Access** (**63%**) LINE WORKS supports **Communication Management**, which helps teams coordinate internal messaging and keep conversations organized across the business. However, it does not include **Employee Database** or **Mobile Access**. Instead, it offers **Real-Time Chat** (**62%**), a feature that reviewers also rate highly. This gives teams a fast way to share updates, respond quickly, and stay connected during day-to-day work, helping businesses improve communication speed and team coordination. Communication Management 3.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Real-Time Chat 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Collaboration Tools 3.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Employee Directory 4.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Access names, contact information, and roles of employees in a centralized repository File Sharing 3.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Contact Management Manage, organize, and store contact information LINE WORKS 8 features ### All Features - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 3.9 (10) 3.9 Based on 10 reviews ## Pricing Value for money 3.8 (6) Free Version Basic ¥300.00 Per Month Value for money 3.8 (6) 3.8 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (6) 3.0 Based on 6 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating Counts reflect reviews available in this feed. 5(3) 4(6) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful 会社 会社員 会社員 Used the software for: Less than 1 year ### "ビジネス場面で活躍できる" 4.0 February 2, 2023 Lineをベースにしているため、導入の難易度が低い。システム選定側の人間としてはかなり助かる。メールでやり取りする際、相手がちゃんと内容を見たかどうかを確認できないため、連絡トラブルがかなりあった。Line worksの場合、メッセージの既読状態を確認できるため、このようなトラブルを有効に防げる。 Pros 日本ではLineを利用しているユーザー数が多いため、ある程度Lineを知っていれば、レクチャーなしでLine worksの操作はある程度できるでしょう。さらに、通常の連絡機能だけではなく、ビジネス向けの様々な機能を搭載している。例えば、メール管理、勤怠管理、スケジュール管理。そのため、色んな場面で活躍できる。またサードパーティーのアプリとの連携も可能のため、機能を拡張しやすい。 Cons クラウドストレージは無料プランでも5GB提供してくれるので、かなりありがたいが、大きいサイズのファイルを転送する場合、やはり競合他社のクラウドストレージサービス(例えば、onedrive)より遅い気がする。幸いサードパーティーとの連携も可能のため、いざという時にdropboxを利用すればいいかもしれない。検索機能を有しているが、検索する度に動作が少し重くて、時間がかかる。 イン インテリア卸業 インテリア卸業 Used the software for: 3-5 years ### "管理できるのがいい" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 24, 2023 Pros 同一のチーム内でコミュニケーション出来ると共に日本の組織にあったディレクトリでグループ化出来ることが管理しやすい。 Cons スタンプがもっと豊富にあると使いやすいと感じる。 営業 営業企画 営業企画 Used the software for: 3-5 years ### "とても使いやすいツール" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 24, 2023 とてもよい Pros グループをカスタマイズでき、その中で最も手軽に、だれでも簡単に参加できること。電話番号を共有せずとも、共有できること。（営業職と内勤） Cons 社内の中では、簡単だが、社外の方とのグループ構成、管理に疑問。具体的にどのように使用できるかも含めて、わかりやすくしていただきたい。 会社 会社員 会社員 Used the software for: 1-3 years ### "使いやすさ" 5.0 April 22, 2023 Pros スマートフォン同様に気軽にメッセージを伝達できます Cons 添付ファイルの保存期間を長くしてほしいです 会社 会社員 会社員 Used the software for: 1-3 years ### "業務用の社内連絡ツール" 5.0 May 6, 2023 Pros 社用携帯を所持していない社員も私用携帯にインストールしておけば、コミュニケーションツールとして使うことができる。また普段使っているlineと使用感が似ているため、触りやすい。 Cons 複数名の異なる機種の端末で、通知音が鳴らない不具合が定期的に起こる。頻度は高くないが、スタッフ職のため常時携帯を見てはいないため、改善頂きたい。 サー サービス サービス Used the software for: 1-3 years ### "コミュニケーションツール" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 19, 2023 即対応や迅速さを求めるならば利用する価値は高い Pros 企業用として扱いやすいこと個人ＬＩＮＥと棲み分けることができ従業員のコミュニケーションとして活用しやすい行動管理としてもカレンダー機能があるので便利である Cons ファイルの添付制限があり大きい容量のデータが送ることができない。 スタ スタッフ職 スタッフ職 Used the software for: 3-5 years ### "lineと使い方が同じで馴染みやすい" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 6, 2023 Pros 普段使っているlineと使用方法が似ているため使いやすく、そこにプラスで企業向けの機能があるのが良いと思います。 Cons 時々通知が来ないことがあり、大事な連絡を見逃すことがあります。スマホを再起動すると直りますが、またしばらく経つと同じ現象が起こります。 会社 会社員 会社員 Used the software for: 3-5 years ### "普段と同じく使いやすい" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 27, 2023 メールよりも気軽に連絡できるので、メール送るまでもない要件にピッタリ Pros 使い慣れているツールで、無償のラインとも繋がれるので便利 Cons セキュリティ的に少し不安ですが、今のところ問題なく使えてます スタ スタッフ スタッフ Used the software for: 1-3 years ### "使ってみた感想" 4.0 May 6, 2023 メールより手軽に使えることと、プライベートと分けて使えることがいいですね。 Pros 簡単に使用できている。グループ内での情報共有に活用できています。 Cons 今のところ連絡事項、共有だけに使っているので、改善は特にありません。 会社 会社員 会社員 Used the software for: 1-3 years ### "コミュニケーションツールとしては優秀" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 18, 2023 Pros 気軽に連絡がとれる部分は非常に便利である Cons 国産アプリでないため情報漏洩の危険性がぬぐえないため、国内サーバや国内企業での管理をしてほしい [View all Reviews](https://www.capterra.com/p/247202/LINE-WORKS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.