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GoodCall helps individuals avoid mistaken phone calls with the click call feature that allows Japanese operators to only make calls to contacts in the company database or history. It displays customer information in a pop-up window when there is an incoming call, and users may save the data of unknown numbers without leaving the call screen. The software has an interactive voice response function, enabling businesses to play automated voices for incoming calls to announce operator unavailability, congestion, and overtime. The automated incoming call distribution function transfers calls to operators, ensuring they attend to clients on the waiting list and enhancing operational efficiency.
Provider
Good relationships
Located In
Japan
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation
Support
Email/Help Desk, Chat
GoodCall is for Japanese call center businesses that require Salesforce automation, customer relationship management, and PBX systems.
Content Source: GoodCall
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