--- title: "GoodCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GoodCall Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/247320/GoodCall/" page_type: "product" language: "en" --- # GoodCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) GoodCall ## What is GoodCall? GoodCall helps individuals avoid mistaken phone calls with the click call feature that allows Japanese operators to only make calls to contacts in the company database or history. It displays customer information in a pop-up window when there is an incoming call, and users may save the data of unknown numbers without leaving the call screen. The software has an interactive voice response function, enabling businesses to play automated voices for incoming calls to announce operator unavailability, congestion, and overtime. The automated incoming call distribution function transfers calls to operators, ensuring they attend to clients on the waiting list and enhancing operational efficiency. ## What is GoodCall used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ¥4000 Other, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GoodCall?[Manage this product listing](https://www.g2.com/products/good-relationships-goodcall/claim_requests/new?auto=true) ## GoodCall Overview Updated September 2026 AI summary GoodCall is a cloud-based call center solution designed for small and midsize businesses seeking tools for managing inbound calls efficiently. It offers features such as automatic call distribution, call center management, and interactive voice response (IVR), helping organizations organize and route customer inquiries through web-based deployment without the need for on-premise infrastructure. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GoodCall 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price ¥4000 Other, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (888) Value For Money 0.0 (0) Value For Money 4.6 (798) Customer Service 0.0 (0) Customer Service 4.7 (819) ## GoodCall alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) [View all alternatives](https://www.capterra.com/p/247320/GoodCall/alternatives/) ## FAQs about GoodCall Overview ### What company size and specific industries is GoodCall built for? GoodCall is designed for Japanese call center businesses that need Salesforce automation, customer relationship management, and PBX systems. It fits organizations operating in the call center sector, especially those managing customer communications and phone-based workflows in Japan. Features and Usability ### What are the key features of GoodCall? GoodCall offers automatic call distribution, call center management, and IVR as its core features. These capabilities route incoming calls, manage call center workflows, and provide interactive voice response menus for caller self-service and call handling. Integrations ### Which third-party tools and platforms does GoodCall integrate with? GoodCall integrates with 4 third-party tools for team communication and support: Microsoft Teams, Slack, Chatwork, and Re:lation. These integrations cover collaboration and messaging workflows, giving GoodCall connections to widely used platforms for internal coordination and customer communication. Getting Started and Support ### What training and onboarding options does GoodCall offer? GoodCall provides documentation for training and onboarding. Documentation gives teams written reference material for reviewing features, checking setup steps, and finding guidance as needed. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does GoodCall offer? GoodCall provides email/help desk support and chat support. These channels let users send detailed requests or get quicker back-and-forth help when issues come up. No reviewer feedback about support experience is available, so the support quality and response times cannot be assessed from user comments. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) GoodCall supports **Call Center Management**. However, it does not include **Call Logging** or **Call Monitoring**. Instead, it offers **Automatic Call Distribution** (**44%**), another feature reviewers rate as important. This gives teams a way to route incoming calls more efficiently, helping businesses manage call volume and direct customers to the right agents faster. Get Advice We can help you find the software with the features you need. ## Pricing Free Version Basic ¥4,000 Other,Per Month ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Chatwork](https://www.capterra.com/p/147313/Chatwork/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.