--- title: "Khoros Flow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Khoros Flow Software - reviews, pricing plans, popular comparisons to other Natural Language Processing (NLP) products and more." source_url: "https://www.capterra.com/p/247518/Khoros-Flow/" page_type: "product" language: "en" --- # Khoros Flow Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Khoros Flow ## What is Khoros Flow? Chatbot builder designed to help businesses with creating, training, and analyzing the progress of chatbots. Features of the platform include code-free development, natural language processing, automated routing, intent recognition, and trend tracking analytics. ## What is Khoros Flow used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Natural Language Processing (NLP)](https://www.capterra.com/natural-language-processing-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Khoros Flow?[Manage this product listing](https://www.g2.com/products/khoros-service/claim_requests/new?auto=true) ## Khoros Flow Overview Updated September 2026 AI summary Khoros Flow is a cloud-based chatbot solution designed for organizations of all sizes seeking to automate and enhance customer interactions. It offers AI-powered features such as natural language processing, intent recognition, and sentiment analysis, along with automated responses and routing. With code-free development and customizable branding, it supports multi-channel communication and proactive chat capabilities for customer support teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Khoros Flow 0.0 VS. [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (12) Value For Money 0.0 (0) Value For Money 3.7 (9) Customer Service 0.0 (0) Customer Service 3.9 (9) ## Khoros Flow alternatives [VIVI](https://www.capterra.com/p/10011012/VIVI/) [4.0 (4)](https://www.capterra.com/p/10011012/VIVI/#reviews) Starting price $0.05 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011012/VIVI/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [watsonx Assistant](https://www.capterra.com/p/247516/IBM-Watson-Assistant/) [4.4 (10)](https://www.capterra.com/p/247516/IBM-Watson-Assistant/reviews/) Starting price $140.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247516/IBM-Watson-Assistant/) Highest Rated [Enterprise Bot](https://www.capterra.com/p/188017/Chatbot2Go/) [4.5 (10)](https://www.capterra.com/p/188017/Chatbot2Go/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/188017/Chatbot2Go/) ## FAQs about Khoros Flow Features and Usability ### What are the key features of Khoros Flow? Khoros Flow offers AI Copilot, automated responses, automated routing, and chatbot features for handling customer interactions. It also includes intent recognition, natural language processing, sentiment analysis, and text analysis for interpreting messages, plus multi-channel communication, proactive chat, and customizable branding for support workflows. Getting Started and Support ### What training and onboarding options does Khoros Flow offer? Khoros Flow provides live online training and documentation to help teams get started. Live online sessions support guided setup and instruction, while documentation offers written reference material for self-paced review of features, steps, and product details as needed. Getting Started and Support ### What customer support options does Khoros Flow offer? Khoros Flow provides Email/Help Desk and Chat support channels. No reviewer feedback about support quality is available, so the customer experience cannot be assessed here. Users can contact support through these listed channels for assistance with product questions and issues. ## Features AI summary Based on 1,278 Natural Language Processing (NLP) reviews Capterra reviewers highlight these as the features buyers care about most when choosing chatbot software: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Khoros Flow supports **Automated Responses** and **Natural Language Processing**, so teams can automate common interactions and better understand user intent during conversations. However, it does not include **Language Detection**. Instead, it offers other important capabilities that reviewers also value, such as **Customer Support** (**46%**) and **AI/Machine Learning** (**42%**), helping businesses manage service interactions more effectively and improve chatbot performance over time. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Khoros Flow 17 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Intent Recognition: Helps understand a user's intentions/actions - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.