--- title: "Amazon Pay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Amazon Pay the right Payment Processing solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/247554/Amazon-Pay/reviews/" page_type: "reviews" language: "en" --- Amazon Pay 4.6 (153) [View alternatives](https://www.capterra.com/p/247554/Amazon-Pay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 27th, 2026 # Reviews of Amazon Pay Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Abhishek P Associate DeveloperInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “Amazon Pay is helping a lot in making payments of utility bills, getting reminders of bills, and providing good cashback and coupons as well in return.“ January 5, 2025 MW Mateja W ConsultantComputer Software, 501 - 1,000 employeesUsed the software for: 6-12 months. “It does not offer as many customization options for payment flows as some specialized payment gateways, which could limit flexibility for certain businesses.“ February 27, 2025 NP Narender P Customer Support OfficerFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “To make instant payment and get most useful rewards like discount offers on each deals and rewards on each transactions, easy interface also amazon pay helps us to book movie tickets, events, and amazon pay travel very easy interface to book trains, bus, flights ticket with approx 10% to 20% discounts on each booking with credit cards, UPI Offers, very easy interface of for new customers“ December 8, 2024 Srawan P StudentInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “Sometimes the offers are less and cashback rewards are not available for every payment.“ July 5, 2026 Ambrecia M Dock WorkerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “Overall, you can choose to from any option and they save your information so next time you purchase off of Amazon you don't have to manually input your info from the card you using.“ December 22, 2025 ps panneer s system adminEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Some users have reported occasional technical issues, such as slow loading times or payment failures“ December 10, 2024 PM Priyanka M NAPharmaceuticals, Self-employedUsed the software for: More than 2 years. “It also serves as a digital wallet and I could do recurring payments for subscriptions, mobile payments etc.“ October 1, 2024 TK Taylor K EngineerHospitality, 501 - 1,000 employeesUsed the software for: 6-12 months. “Amazon Pay cannot interact with PayPal which can sometimes cause an inconvenience.“ January 15, 2025 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yashasvi S. Assistant manager Information Technology and Services Used the software for: 2+ years ### "Amazon pay is the best for daily transactions. " January 20, 2025 5.0 My experience started with amazon pay back in 2022. Since then I am using the amazon pay. I have really got a lot of cashbacks, which was unexpected for me as the % of cashback is higher as compared to others. Pros It's easy to use and also the cashback points are better than any other pay app. Cons Nothing, I love it. I absolutely hate nothing about amazon pay Switched from [Phone Number Validation](https://www.capterra.com/p/241881/International-Phone-Number-Validation/) It is easier to use than any other product or platform. Review Source VR Verified Reviewer Student Information Technology and Services Used the software for: 1-2 years ### "Easy and useful Payment app for daily use." July 5, 2026 4.0 My overall experience with Amazon Pay has been good. It is easy to setup and useful for daily payments. I use it for online shopping, bill payments and money transfer. It saves time and works smoothly most of the time. Pros I like that Amazon Pay is simple and easy to use. I mostly use it for payments, shopping and recharges. The payment process is fast and I can easily check my past transactions. Cashback offers and UPI support are also helpful. Cons There is nothing major I dislike about Amazon Pay. Sometimes the offers are less and cashback rewards are not available for every payment. Improving customer support speed can make it better. Switched from [PhonePe Payment Gateway](https://www.capterra.com/p/10027485/PhonePe-Payment-Gateway/) I switched because Amazon Pay was easier for me to use and it was already connected with my Amazon account. It made online shopping payments faster and I liked the simple setup, and Payment Failures were way less. Review Source NRWW Nanita Rica Winniewski W. Customer care management specialist Market Research Used the software for: 1-2 years ### "Experience " March 6, 2025 3.0 Pros buying product on Amazon.com is often easy when using Amazon pay because cash back is offered. Cons Besides Amazon pay your can't use Amazon gift cards to buy gifts on Amazon.com store. Review Source PP Param P. Operation Health, Wellness and Fitness Used the software for: 1-2 years ### "Honest review about Amazon pay" March 7, 2026 5.0 Overall it's really good app in online payment service it also gives 24x7 service just it needs to create an app for easy access. Pros If we pay with the amazon payment through app it gives some discount and it's easy to use so we can pay in advance and we don't have to pay on delivery. Cons If we want to use the amazon pay app we have to Open the app then direct to payment section so it should create an separate app for an easy access. Switched from [FCC Ads Manager](https://www.capterra.com/p/254769/FCC-Ads-Manager/) Because it's cheap and easy to access and better. Review Source VR Verified Reviewer Student Pharmaceuticals Used the software for: 1-2 years ### "Very easy and reliable platform for payment service." April 5, 2025 5.0 Amazon pay is reliable and easy to use payment option and perfect for consumers who are already a part of amazon ecosystem. Pros It is easy to use for consumers who already have an amazon account along with providing a secure option for online payments. Cons Amazon pay is not as extensively used as other payment methods which make it unsuitable for business seekers to expand customers base. Also it require amazon account to avail amazon pay service. Switched from [Google Pay](https://www.capterra.com/p/212826/Google-Pay/) It doesn't have a reliable platform and not giving a significant gift cards and cashback on payments. Review Source PSA P S A. Operations and project management intern Automotive Used the software for: 2+ years ### "Underrated UPI App to ever Exist" February 20, 2025 4.0 absolutely one of the most underrated upis out there but the kyc process is a pain Pros I like the integration of Upi, amazon marketplace and mostly the wallet to upi Cons I did not like the KYC mandatory for using pay balance to do upi transactions Switched from [PhonePe Payment Gateway](https://www.capterra.com/p/10027485/PhonePe-Payment-Gateway/) I like the amazon shopping integration with this Review Source BG Brittany G. Marketing Design Used the software for: 1-2 years ### "I love Amazon pay" February 13, 2025 5.0 I love Amazon pay! Its my favorite app and Amazon pay is easy to use and self exploratory Pros My favorite thing about Amazon pay is that you can add different payment methods and pay anywhere on Amazon Cons You can only use it on amazon. Therefore you can't use it anywhere but Amazon. Switched from [Terapeak Research](https://www.capterra.com/p/181856/Terapeak-Research/) Amazon is better and easier to use and I really like Amazon pay Review Source HG Harshit G. Financial Analyst Financial Services Used the software for: 2+ years ### "Pay on any app with cashbacks" March 16, 2025 5.0 Pros It’s integration in every shopping and e-commerce apps. I can pay from amazon pay balance on every app and also provides additional cash backs as well. Cons It’s inability to scan and pay from Amazon Pay Balance. That’s one limitation which i face. Switched from [Google Pay](https://www.capterra.com/p/212826/Google-Pay/) It gives the maximum cashbacks on every payment. Review Source NP Narender P. Customer Support Officer Financial Services Used the software for: 2+ years ### "Amazon pay review" December 8, 2024 5.0 Excellent interface easy navigation on each portals Pros To make instant payment and get most useful rewards like discount offers on each deals and rewards on each transactions, easy interface also amazon pay helps us to book movie tickets, events, and amazon pay travel very easy interface to book trains, bus, flights ticket with approx 10% to 20% discounts on each booking with credit cards, UPI Offers, very easy interface of for new customers Cons Unable to use gift cards balance on UPI payments Alternatives considered [Google Pay](https://www.capterra.com/p/212826/Google-Pay/) Reason for choosing Amazon Pay Sometimes unable to use amazon pay due to glitches but overall amazon pay is excellent Review Source Ambrecia M. Dock Worker Retail Used the software for: 2+ years ### "Amazon pay is better for me " December 22, 2025 5.0 Overall, you can choose to from any option and they save your information so next time you purchase off of Amazon you don't have to manually input your info from the card you using. Pros I like how they have many options to choose from, like klarna or you can use your EBT option so you have many to choose to pay for the product. Cons I don't have anything bad to say about it, everything is good to me and so far haven't gave me any trouble. Review Source MO Madeline O. Owens Photography Used the software for: 1-2 years ### "Best pay option ever " February 21, 2025 5.0 Wonderful love Amazon pay and how easy it it to purchase your things with just one click Pros So convenient and easy. So safe and a quick click once it’s added into your payment methods Cons Nothing I thought it was easy to set up. Review Source pS panneer S. system admin Education Management Used the software for: 2+ years ### "Excellent Amazon Pay " December 10, 2024 5.0 Generally, Amazon Pay is considered a reliable and convenient payment method. It offers a seamless checkout experience, especially for Amazon customers who already have their payment and shipping information stored. The strong security measures and the backing of a trusted brand like Amazon contribute to its popularity. Pros The ability to complete purchases with a single click, thanks to stored payment and shipping information, saves time and effort Cons Some users have reported occasional technical issues, such as slow loading times or payment failures Review Source AP Amee P. Administrative Consumer Goods Used the software for: Less than 6 months ### "Great product" June 5, 2025 5.0 Pros It is such an easy service to use. It makes my life ten times easier and allows people to have a more user friendly experience. Cons Sometimes it can freeze or be slow but that is very rare. It usually works exactly like it needs to work. Review Source NS NITIN S. BUSINESS OWNER Retail Used the software for: 1-2 years ### "Amazon Pay " January 30, 2025 5.0 Very easy and simple method to buy products on amazon Pros It can be used for purchasing products on Amazon as well as payment methods on other e-commerce platforms Cons For making payment, there must be balance in Amazon pay as it is an prepaid method of payment Review Source TK Taylor K. Engineer Hospitality Used the software for: 6-12 months ### "Amazon Pay - digital wallet" January 15, 2025 5.0 My overall experience has been positive. Every time I have used Amazon Pay ended in success. Pros Amazon in itself is a worldwide known company so I enjoy that I can trust using Amazon Pay for my transactions. Cons Amazon Pay cannot interact with PayPal which can sometimes cause an inconvenience. Review Source AA Aslam A. freelancer Accounting Used the software for: Less than 6 months ### "easy pay - amazon pay" February 21, 2025 5.0 very very good and easy,safe and perfect to pay within the second amount reached to receiver Pros easy to pay......already having amazon id .so,easy to sign in and many more Cons known company so no problem ....amazon is ours Review Source EB Emma B. Recruitment consultant Staffing and Recruiting Used the software for: Less than 6 months ### "Excellent service" January 15, 2025 5.0 really great service as you get the benefits of using amazon Pros That you dont have to be an amazon to use the amazon pay when on other websites Cons you dont get updates on amazon about the delievery Review Source KR Krishna R. Retailer Retail Used the software for: Less than 6 months ### "Honest review of Amazon pay" December 23, 2024 5.0 It was a great experience to begin with it's quite easy to use and handle. Pros It provides amazon gift cards, rewards and discounts. Cons Limited compatability non-amazon services Review Source Raj K. DGM (Marketing) Mining & Metals Used the software for: 2+ years ### "Amazing cashback with excellent wallet services" July 12, 2022 5.0 It is the place to be if you want a well-managed wallet. Get the convenience of online payments and earn generous cashback too. Pros 1\. Create a wallet with Amazon and enjoy unlimited generous cashback schemes ranging from bank offers, co-branded credit cards, and direct offers. 2. You can scan a QR to pay money at shops, pay to friends, transfer money, or get payments. 3. It is super easy to pay all sorts of utility bills, rent, recharges, premiums, buy tickets, make investments, make donations, and almost do anything you can think of from a never-ending list of options. 4. Repeat payments are more manageable with automatic links created for previous charges. 5. It reminds you to make payments on due dates. 6. You can check all the transactions in your wallet along with cashback received any money added. 7. There are various rewards in the form of scratch cards, featured prizes, and special schemes and quizzes. 8. You can link bank accounts with UPI or add all your debit or credit cards. 9. You can also gift with gift cards that can be loaded instantly. 10. If you have completed KYC, you will get the full features of the wallet. Cons 1\. After a payment transaction, if you go back, it keeps showing the old payment screens, adding to the confusion. 2. You get many irrelevant cashback schemes too. Instead, the plans should consider explicit customer preferences. 3. You get endless emails and notifications for every small change in wallet activities. 4. Sometimes, bank payments get stuck, and you may get caught in awkward situations. 5. If you have already paid a bill on another platform, it keeps reminding you to pay. Review Source VR Verified Reviewer student Computer Software Used the software for: 2+ years ### "Amazon pay genuine review" February 23, 2023 5.0 I've had a terrific experience with Amazon Pay. I've been utilising it for two years. Processing with Amazon Pay is really quick and safe. I use Amazon Pay to pay all of my expenses because it offers more cashbacks than other payment apps. Amazon Pay offers more scratch cards. When it comes to online payment applications, Amazon Pay is unquestionably at the top of the list. Pros You may check out fast and easily using Amazon Pay without having to input your credit card number or shipping information. You only need your Amazon login information. - Security: By using Amazon Pay, your financial and personal information is secure. To prevent unauthorised access to your data, the website employs cutting-edge security measures. - Flexibility: Amazon Pay works on any website that accepts payments from Amazon to purchase goods and services. What you can purchase using Amazon Pay is unrestricted. Cons Even if the user completes his entire KYC, the Amazon Pay balance cannot be transferred to any friends' or bank accounts. This has to be modified so that everyone may send money to their contacts or bank accounts using their Amazon Pay balance.The software is fantastic, but the one thing I don't like about it is that not every merchant offers it. Review Source Mohammad A. Software Engineer Computer Software Used the software for: 2+ years ### ""Most proper and secure payment merchant website."" February 11, 2023 4.0 #We can do payment for various thing like phone bill, credit card bill and many more.#We can convert money into gift card also.#Direct money transfer through scanner.#Only one Amazon account needed for using whole features. Pros #My experience with Amazon pay is really great and time saving.#It allows us to pay via UPI which is really so much fast and secure and easy to handle UPI.#It also provides us option to use Amazon pay later account so that advance amount can be used by us on-time.#Regular offers and deals were provided by amazon on Amazon pay payment.#As it is maintained by amazon so no trust issue, I can be sure about security of data and money also. Cons #Overall it is good , but its UI little bit not easy to use for new people. #There is no any single app for amazon pay so that we can directly use for only payment purpose. We must have to through amazon marketing app.#Heavy app sometimes takes time to render anything. Review Source VJ Vidiyala J. Student Higher Education Used the software for: 2+ years ### "Best things in Amazon pay" January 10, 2023 4.0 It's one of the best service for money transferring things and also for purchasing goods easily. But wallet option in this service can be used for only shopping and bill payment purpose only that is only it has poor thing in this service. Pros By using this service it is accurate for shopping and sending money to others and also it is very easygoing and in securing. It's has best things. And also nowadays every e-commerce management are taking chargers but this one only not taking any chargers. Cons In this service one thing i don't like it that is wallet option is not able to send money from wallet to bank account like other services that is only problem with it. But other things best than other services. Switched from [Pi.](https://www.capterra.com/p/234747/Paytm/)[PayPal](https://www.capterra.com/p/207944/PayPal/)[Google Pay](https://www.capterra.com/p/212826/Google-Pay/) They are taking chargers now Review Source AS Aryan S. Web Developer Computer Software Used the software for: 1-2 years ### "Best application for making secure payments" September 1, 2022 4.0 Pros Amazon pay is one of the best payment method for doing fast and secure payments. It is very reliable and secure platforms. You need bank account for making UPI transaction, but if you don't have bank account, then also you can use it and make payments very effectively. It has Amazon pay wallet in which you can add the money and can easily do shopping, recharges, electricity bills and many more things. For making payments you need to scan the QR code of the person whom you want to send the money. You can also send the money through mobile number that is linked with Amazon Pay. It also offers cashbacks and coupons after making successful payments. Cons Amazon pay wallet features are very limited, if you have money in your wallet then you can only used those money for shopping, recharges, etc. If you have to send the wallet money to your friends, or want to make payment in any shop then you can't do. Review Source César C. Computer engineer Computer Hardware Used the software for: 2+ years ### "A very specific option, but with great benefits!" May 24, 2022 5.0 During the time I used Amazon Pay I had an excellent experience, it never failed me, I was always sure that the transactions were going to be secure, and very few companies can assure you of that. It is an excellent service to take into account. Pros From Amazon Pay you can always count on the trust and security that the company gives you when making transactions, it is a very transparent process that gives security to the buyer. The transaction speed is impressive, it works very fast from anywhere in the world. The integration with the Amazon store makes it the best option if you are a regular buyer of this digital store. In addition, it has many other tools that improve the experience, from payments to third parties, payments for vital services, etc. Amazon Pay is an excellent service, highly recommended. Cons Outside the Amazon store, it loses a lot of power because many web pages do not allow payments with this service. Review Source MC Mohamed C. Lecturer Education Management Used the software for: 2+ years ### "An Everywhere Payment Solution " August 8, 2023 5.0 A universal payment solutions that comes with plenty of user friendly features and accepts many payments methods, from bank accounts to credit cards. Amazon Pay is like many others in the industry compatible to many e-commerce platform; the fact that makes favourable to merchants and resellers. Amazon Pay is known to be secure, safe, transparent and detailed when it comes to tracking and reporting. Pros Amazon Pay is best known for its universality and simplicity; its features to track orders via visible steps and payments solutions or integrations make your shopping journey less complicated if not enjoyable. A number of ways to pay for your orders whether on websites, third party solutions or apps. Cons What I did not like is their FAQ based support: there is no human or in-person support who can handles your payment experience. No one will be there if things went wrong. One more thing, their policies are too strict, particularily for beginners; the fact that increases waiting time for payouts. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.