--- title: "Amazon Pay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Amazon Pay the right Payment Processing solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/247554/Amazon-Pay/reviews/" page_type: "reviews" language: "en" --- Amazon Pay 4.6 (153) [View alternatives](https://www.capterra.com/p/247554/Amazon-Pay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Amazon Pay Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Abhishek P Associate DeveloperInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “Amazon Pay is helping a lot in making payments of utility bills, getting reminders of bills, and providing good cashback and coupons as well in return.“ January 5, 2025 MW Mateja W ConsultantComputer Software, 501 - 1,000 employeesUsed the software for: 6-12 months. “It does not offer as many customization options for payment flows as some specialized payment gateways, which could limit flexibility for certain businesses.“ February 27, 2025 NP Narender P Customer Support OfficerFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “To make instant payment and get most useful rewards like discount offers on each deals and rewards on each transactions, easy interface also amazon pay helps us to book movie tickets, events, and amazon pay travel very easy interface to book trains, bus, flights ticket with approx 10% to 20% discounts on each booking with credit cards, UPI Offers, very easy interface of for new customers“ December 8, 2024 Srawan P StudentInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “Sometimes the offers are less and cashback rewards are not available for every payment.“ July 5, 2026 Ambrecia M Dock WorkerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “Overall, you can choose to from any option and they save your information so next time you purchase off of Amazon you don't have to manually input your info from the card you using.“ December 22, 2025 ps panneer s system adminEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Some users have reported occasional technical issues, such as slow loading times or payment failures“ December 10, 2024 PM Priyanka M NAPharmaceuticals, Self-employedUsed the software for: More than 2 years. “It also serves as a digital wallet and I could do recurring payments for subscriptions, mobile payments etc.“ October 1, 2024 TK Taylor K EngineerHospitality, 501 - 1,000 employeesUsed the software for: 6-12 months. “Amazon Pay cannot interact with PayPal which can sometimes cause an inconvenience.“ January 15, 2025 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yashasvi S. Assistant manager Information Technology and Services Used the software for: 2+ years ### "Amazon pay is the best for daily transactions. " January 20, 2025 5.0 My experience started with amazon pay back in 2022. Since then I am using the amazon pay. I have really got a lot of cashbacks, which was unexpected for me as the % of cashback is higher as compared to others. Pros It's easy to use and also the cashback points are better than any other pay app. Cons Nothing, I love it. I absolutely hate nothing about amazon pay Switched from [Phone Number Validation](https://www.capterra.com/p/241881/International-Phone-Number-Validation/) It is easier to use than any other product or platform. Review Source VR Verified Reviewer Student Information Technology and Services Used the software for: 1-2 years ### "Easy and useful Payment app for daily use." July 5, 2026 4.0 My overall experience with Amazon Pay has been good. It is easy to setup and useful for daily payments. I use it for online shopping, bill payments and money transfer. It saves time and works smoothly most of the time. Pros I like that Amazon Pay is simple and easy to use. I mostly use it for payments, shopping and recharges. The payment process is fast and I can easily check my past transactions. Cashback offers and UPI support are also helpful. Cons There is nothing major I dislike about Amazon Pay. Sometimes the offers are less and cashback rewards are not available for every payment. Improving customer support speed can make it better. Switched from [PhonePe Payment Gateway](https://www.capterra.com/p/10027485/PhonePe-Payment-Gateway/) I switched because Amazon Pay was easier for me to use and it was already connected with my Amazon account. It made online shopping payments faster and I liked the simple setup, and Payment Failures were way less. Review Source NRWW Nanita Rica Winniewski W. Customer care management specialist Market Research Used the software for: 1-2 years ### "Experience " March 6, 2025 3.0 Pros buying product on Amazon.com is often easy when using Amazon pay because cash back is offered. Cons Besides Amazon pay your can't use Amazon gift cards to buy gifts on Amazon.com store. Review Source PP Param P. Operation Health, Wellness and Fitness Used the software for: 1-2 years ### "Honest review about Amazon pay" March 7, 2026 5.0 Overall it's really good app in online payment service it also gives 24x7 service just it needs to create an app for easy access. Pros If we pay with the amazon payment through app it gives some discount and it's easy to use so we can pay in advance and we don't have to pay on delivery. Cons If we want to use the amazon pay app we have to Open the app then direct to payment section so it should create an separate app for an easy access. Switched from [FCC Ads Manager](https://www.capterra.com/p/254769/FCC-Ads-Manager/) Because it's cheap and easy to access and better. Review Source VR Verified Reviewer Student Pharmaceuticals Used the software for: 1-2 years ### "Very easy and reliable platform for payment service." April 5, 2025 5.0 Amazon pay is reliable and easy to use payment option and perfect for consumers who are already a part of amazon ecosystem. Pros It is easy to use for consumers who already have an amazon account along with providing a secure option for online payments. Cons Amazon pay is not as extensively used as other payment methods which make it unsuitable for business seekers to expand customers base. Also it require amazon account to avail amazon pay service. Switched from [Google Pay](https://www.capterra.com/p/212826/Google-Pay/) It doesn't have a reliable platform and not giving a significant gift cards and cashback on payments. Review Source PSA P S A. Operations and project management intern Automotive Used the software for: 2+ years ### "Underrated UPI App to ever Exist" February 20, 2025 4.0 absolutely one of the most underrated upis out there but the kyc process is a pain Pros I like the integration of Upi, amazon marketplace and mostly the wallet to upi Cons I did not like the KYC mandatory for using pay balance to do upi transactions Switched from [PhonePe Payment Gateway](https://www.capterra.com/p/10027485/PhonePe-Payment-Gateway/) I like the amazon shopping integration with this Review Source BG Brittany G. Marketing Design Used the software for: 1-2 years ### "I love Amazon pay" February 13, 2025 5.0 I love Amazon pay! Its my favorite app and Amazon pay is easy to use and self exploratory Pros My favorite thing about Amazon pay is that you can add different payment methods and pay anywhere on Amazon Cons You can only use it on amazon. Therefore you can't use it anywhere but Amazon. Switched from [Terapeak Research](https://www.capterra.com/p/181856/Terapeak-Research/) Amazon is better and easier to use and I really like Amazon pay Review Source HG Harshit G. Financial Analyst Financial Services Used the software for: 2+ years ### "Pay on any app with cashbacks" March 16, 2025 5.0 Pros It’s integration in every shopping and e-commerce apps. I can pay from amazon pay balance on every app and also provides additional cash backs as well. Cons It’s inability to scan and pay from Amazon Pay Balance. That’s one limitation which i face. Switched from [Google Pay](https://www.capterra.com/p/212826/Google-Pay/) It gives the maximum cashbacks on every payment. Review Source NP Narender P. Customer Support Officer Financial Services Used the software for: 2+ years ### "Amazon pay review" December 8, 2024 5.0 Excellent interface easy navigation on each portals Pros To make instant payment and get most useful rewards like discount offers on each deals and rewards on each transactions, easy interface also amazon pay helps us to book movie tickets, events, and amazon pay travel very easy interface to book trains, bus, flights ticket with approx 10% to 20% discounts on each booking with credit cards, UPI Offers, very easy interface of for new customers Cons Unable to use gift cards balance on UPI payments Alternatives considered [Google Pay](https://www.capterra.com/p/212826/Google-Pay/) Reason for choosing Amazon Pay Sometimes unable to use amazon pay due to glitches but overall amazon pay is excellent Review Source Ambrecia M. Dock Worker Retail Used the software for: 2+ years ### "Amazon pay is better for me " December 22, 2025 5.0 Overall, you can choose to from any option and they save your information so next time you purchase off of Amazon you don't have to manually input your info from the card you using. Pros I like how they have many options to choose from, like klarna or you can use your EBT option so you have many to choose to pay for the product. Cons I don't have anything bad to say about it, everything is good to me and so far haven't gave me any trouble. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: Less than 6 months ### "Good but still needs improvement" January 27, 2025 4.0 Pros Sometimes better than paypal, very easy to use Cons Not supported everywhere, it still needs to be known Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Paypal has sometimes high fees, so I wanted to try something different Review Source CP Chandrakeerthan P. student Higher Education Used the software for: 1-2 years ### "Best payments service" February 2, 2023 4.0 My experience with amazon pay is great.I have been using it since 2 years.Amazon pay processing is so fast and secure.I pay all my bills through amazon pay and the cashbacks i receive are more when compared to other payment apps.The scratch cards are more in amazon pay.Amazon pay is defintely a top notch application service when it comes to online payments. Pros The main best things about amazon pay is the cashbacks it provide.The payments can processed very fast and secure.Amazon pay is accepted by every website for payments.The user interface is beginner friendly and easy to set up.Amazon pay wallet is another best feature. Cons The amazon pay balance cant be used to send to any friends/bank accounts,even if user completes his full KYC.This should be changed so that everyone can use their amazon pay balance to send to their contacts/bank accounts. Switched from [Google Pay](https://www.capterra.com/p/212826/Google-Pay/) As amazon pay is more secure and it provides more scratch cards than gpay. Review Source pS panneer S. system admin Education Management Used the software for: 2+ years ### "Excellent Amazon Pay " December 10, 2024 5.0 Generally, Amazon Pay is considered a reliable and convenient payment method. It offers a seamless checkout experience, especially for Amazon customers who already have their payment and shipping information stored. The strong security measures and the backing of a trusted brand like Amazon contribute to its popularity. Pros The ability to complete purchases with a single click, thanks to stored payment and shipping information, saves time and effort Cons Some users have reported occasional technical issues, such as slow loading times or payment failures Review Source LS Ledio S. Waiter Restaurants Used the software for: 2+ years ### "Easy and safe" January 19, 2025 4.0 Make easy and safe a lot off payments , happy with it Pros Very easy and safe to use it, It allows users to make purchases using their existing Amazon account, eliminating the need to re-enter payment details Cons Fees for Merchants, charges transaction fees, which may be higher compared to some alternatives. Review Source tB tara B. Billing Accounting Used the software for: 1-2 years ### "Amaon Pay review" February 3, 2025 5.0 Amazing, Easy, Self explanitory. Overall experience is wonderful Pros The most easiest process to make payments on products purchased Cons I had no cons on this product. Very easy Review Source AP Amee P. Administrative Consumer Goods Used the software for: Less than 6 months ### "Great product" June 5, 2025 5.0 Pros It is such an easy service to use. It makes my life ten times easier and allows people to have a more user friendly experience. Cons Sometimes it can freeze or be slow but that is very rare. It usually works exactly like it needs to work. Review Source AA Aslam A. freelancer Accounting Used the software for: Less than 6 months ### "easy pay - amazon pay" February 21, 2025 5.0 very very good and easy,safe and perfect to pay within the second amount reached to receiver Pros easy to pay......already having amazon id .so,easy to sign in and many more Cons known company so no problem ....amazon is ours Review Source PM Priyanka M. NA Pharmaceuticals Used the software for: 2+ years ### "My experience with Amazon pay." October 1, 2024 5.0 Amazon pay is easy and secure payment method. It also serves as a digital wallet and I could do recurring payments for subscriptions, mobile payments etc. Pros It is a convenient and secure payment method. The rewards and discounts make it my go-to payment method with additional benefits. Also, I could easily track my payment history at any time and place. Cons Provides limited international support; hence, I could not recommend it to all my relatives and friends. I discovered that it is sometimes hard to reach out to customer care support. Review Source KR Krishna R. Retailer Retail Used the software for: Less than 6 months ### "Honest review of Amazon pay" December 23, 2024 5.0 It was a great experience to begin with it's quite easy to use and handle. Pros It provides amazon gift cards, rewards and discounts. Cons Limited compatability non-amazon services Review Source CK Chigurupati K. Student Education Management Used the software for: 2+ years ### """Shop And Pay Anywhere """ June 29, 2023 4.0 Amazon pay has different benefits to use like it is very convenient to use. And have multiple payment options. And integrated to many other softwares and trusted security. And the problems are separate application, some extra charges and interface of the application and lagging issues. And some data sharing and some extra transaction charges. Pros Now a days Amazon pay became a need for people for making online payments. Because it is very easy to use. And can earn different types of rewards by making a payment and can use rewards in various other payments. And we can pay bills and recharges using Amazon pay. And this is integrated to various online billing platforms to make online payments like book my show, Amazon etc ..So using Amazon pay is very easy. Cons The dislike about Amazon pay is that it does not have a separate application to make a payment, whenever we have to use Amazon pay we have to use Amazon application to make a payment. And the Amazon application interface is not good. And sometimes the application does not opens and lags some times Review Source Bandaru S. Student Higher Education Used the software for: 2+ years ### "A platform provides multiple services" January 15, 2023 4.0 Amazon pay is better software for user in this we can easily transfer money and also by online products in this the order tracing also available it is useful to find your product places, Amazon provides services in small villages also. Pros In this software we can use three different service they are online shopping, payments and prime videos, The Amazon online shopping is user friendly they can provide different brands with reasonable prices Cons In some cases fraud sellers or spam is not detected by the Amazon no action is taken on the spam, Some times the payment processing or recharges take few minutes for completing the payment Review Source VR Verified Reviewer QA Architect Information Technology and Services Used the software for: 2+ years ### "A user friendly Payment Gateway" March 17, 2022 5.0 extremely good & delightful Pros \- Helps in providing a seamless and delightful shopping experience - Works on all devices - Accepted across large number of eCommerce Sites - Very useful to pay recurring monthly bills - Easy to set Amazon Pay Wallet or Amazon UPI Account - Great offers make it even more interesting - Very secure & trusted - Complete transparency - Great customer support through chat, phone Cons \- They must provide an exclusive App for Amazon Pay - The App goes down when there are great offers and heavy discounts running - Wallet balance can't be added back to bank account Switched from [Google Pay](https://www.capterra.com/p/212826/Google-Pay/) I found Amazon Pay better and more versatile Review Source Ananthu Krishnan S. Senior RPA Developer Computer Software Used the software for: 1-2 years ### "A very powerful payment app with most of the payment options integrated." April 21, 2023 5.0 Great payment application for daily use. Pros We can make most of the necessary payments through amazon pay such as mobile recharge , water bill , electricity , etc. Cons Due to lot of features included , the UI is bit confusing and can't remember where is particular option can be found. Review Source César C. Computer engineer Computer Hardware Used the software for: 2+ years ### "A very specific option, but with great benefits!" May 24, 2022 5.0 During the time I used Amazon Pay I had an excellent experience, it never failed me, I was always sure that the transactions were going to be secure, and very few companies can assure you of that. It is an excellent service to take into account. Pros From Amazon Pay you can always count on the trust and security that the company gives you when making transactions, it is a very transparent process that gives security to the buyer. The transaction speed is impressive, it works very fast from anywhere in the world. The integration with the Amazon store makes it the best option if you are a regular buyer of this digital store. In addition, it has many other tools that improve the experience, from payments to third parties, payments for vital services, etc. Amazon Pay is an excellent service, highly recommended. Cons Outside the Amazon store, it loses a lot of power because many web pages do not allow payments with this service. Review Source MC Mohamed C. Lecturer Education Management Used the software for: 2+ years ### "An Everywhere Payment Solution " August 8, 2023 5.0 A universal payment solutions that comes with plenty of user friendly features and accepts many payments methods, from bank accounts to credit cards. Amazon Pay is like many others in the industry compatible to many e-commerce platform; the fact that makes favourable to merchants and resellers. Amazon Pay is known to be secure, safe, transparent and detailed when it comes to tracking and reporting. Pros Amazon Pay is best known for its universality and simplicity; its features to track orders via visible steps and payments solutions or integrations make your shopping journey less complicated if not enjoyable. A number of ways to pay for your orders whether on websites, third party solutions or apps. Cons What I did not like is their FAQ based support: there is no human or in-person support who can handles your payment experience. No one will be there if things went wrong. One more thing, their policies are too strict, particularily for beginners; the fact that increases waiting time for payouts. 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