--- title: "Mayday Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mayday Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more." source_url: "https://www.capterra.com/p/247599/Mayday/" page_type: "product" language: "en" --- # Mayday Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mayday ## What is Mayday? Mayday is the omnichannel knowledge base that simplifies operations and elevates service. 30,000 customer specialists rely on it to find information, deliver timely responses, and enhance customer support. Using the Mayday knowledge base, our clients typically experience: 20% de crease of time spent to search for information and 18% CSAT increase. ## What is Mayday used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Customer Experience / 2026 - Customer Service / 2026 - Customer Support / 2026 - Knowledge Base / 2026 - Knowledge Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Mayday?[Manage this product listing](https://www.g2.com/products/mayday/claim_requests/new?auto=true) ## Mayday Overview Updated September 2026 AI summary Mayday offers cloud-based knowledge base and knowledge management software for organizations of all sizes, supporting customer experience, support, and internal operations teams. Its intuitive interface, AI-enhanced search, and real-time notifications help centralize and update information efficiently. Features include content management, multilingual support, customizable dashboards, analytics, workflow tools, and integration with platforms like Zendesk and Aircall. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mayday 4.7 (31) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (31) Ease Of Use 4.7 (640) Value For Money 4.1 (27) Value For Money 4.5 (503) Customer Service 4.7 (27) Customer Service 4.6 (524) ## Mayday alternatives Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/247599/Mayday/alternatives/) ## FAQs about Mayday Overview ### Which roles and teams benefit most from Mayday? Mayday is most used by operations, customer service, training, and process improvement teams that need consistent knowledge sharing and execution. Operations managers use it to standardize workflows, customer support leaders to speed answers, and training or enablement staff to onboard employees, maintain documentation, and reinforce quality across teams. Answer based on 31 reviews Overview ### What company size and industries is Mayday built for? Mayday is built for midsize businesses and customer service-heavy scaleups, with 45% of reviewers from midsize companies and 23% from enterprises. It is used most in Leisure, Travel & Tourism at 13%, followed by Computer Software and Automotive, each at 10%, while also supporting smaller businesses at 32%. Answer based on 31 reviews Features and Usability ### What are the key features of Mayday? Mayday offers knowledge management and content management features such as a knowledge base, wiki, content library, and document storage. It also includes workflow management, alerts and notifications, client portal and self-service portal options, access controls and role-based permissions, reporting and analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Mayday integrate with? Mayday integrates with Zendesk Suite, Aircall, GENESYS, Oracle Eloqua Marketing Automation, and iAdvize. These integrations cover customer support, telephony, contact center, marketing automation, and live chat platforms, giving teams a clear set of connected tools for knowledge management and service operations. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Mayday offer? Mayday provides in-person training, live online sessions, and documentation. In-person training supports direct instruction, live online sessions allow guided setup remotely, and documentation offers written reference material for self-paced review and ongoing use. Answer based on 2 reviews Getting Started and Support ### What customer support options does Mayday offer? Mayday provides email/help desk support, a knowledge base, and phone support. No reviewer feedback about support experience is available, so response times, helpfulness, and common frustrations cannot be assessed from user comments. Features and Usability ### How good is Mayday’s user interface? Mayday offers a clean, intuitive interface that makes knowledge management easier for support, customer success, and operations teams. Many users like the clear layout, rich editor, search tools, and integrated widgets, though some mention parts of the UX feel less intuitive, especially task management, embedded search, and cross-source synchronization. Answer based on 12 reviews Features and Usability ### Is Mayday easy to use day to day? Mayday makes daily knowledge base work easy for most teams, with a quick learning curve for agents and contributors. Support, customer service, and internal documentation teams often find content creation, search, and access management simple, but initial setup, task workflows, browser extension use, and AI monitoring can take extra time to understand. Answer based on 10 reviews ## Features AI summary Based on 2,719 Knowledge Base reviews Capterra data shows that buyers of knowledge base software rank the following features as their top priorities: - **Knowledge Management** (**54%** of reviewers rated this feature as critical) - **Knowledge Base Management** (**56%**) - **Content Management** (**52%**) Mayday supports all three of the features reviewers rate most important: **Knowledge Management**, **Knowledge Base Management**, and **Content Management**. Together, these capabilities help businesses organize information, maintain a structured and searchable knowledge base, and manage content updates efficiently, allowing teams to keep information accurate, accessible, and useful across the organization. Knowledge Base Management 4.8 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Content Management 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Full Text Search 4.6 (17) 105.88% of 17 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Text Editing 4.5 (18) 100.00% of 18 reviewers that rated this feature as important or highly important Edit text as needed Document Storage 4.8 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Knowledge Management 4.8 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Mayday 56 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Full Text Search: Search for specific words or phrases within a document or database - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Multi-Language: Manage and support multiple languages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.4 (31) 4.4 Based on 31 reviews ## Pricing Value for money 4.1 (27) ### Starting price Free trial not available Value for money 4.1 (27) 4.1 Based on 27 reviews ## Integrations [ Aircall](https://www.capterra.com/p/184709/Aircall/)[ iAdvize](https://www.capterra.com/p/149186/iAdvize/)[ Oracle Eloqua Marketing Automation](https://www.capterra.com/p/64036/Oracle-Eloqua/)[ GENESYS](https://www.capterra.com/p/168825/GENESYS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (27) 4.7 Based on 27 reviews ## User reviews Overall rating 4.7 Based on 31 reviews Filter by rating 5(21) 4(10) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Anne-Claire H. Business analyst Renewables & Environment ### "Un outil pour tout centraliser " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 18, 2025 Pros \- Suivi renforcé de notre Customer Success Manager (accompagnement personnalisé, réactif…) - Evolution continue de l'outil et prise en compte de nos demandes spécifiques, garantissant une amélioration constante et une adaptation à nos besoins - Possibilité de faire des arbres de décisions - Interface intuitive et intégrée (widget, recherche intelligente) - Structure et clarté de l'outil - Gain de temps dans la création, la gestion et l'intégration de contenu Cons \- Difficulté à monitorer les résultats et les réponses de l'IA - Migration d'images parfois pas entièrement réussie Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) [Confluence](https://www.capterra.com/p/136446/Confluence/) Design/interface non attractive Structure complexe, difficulté à naviguer et fonctionnalité de recherche moins précise Trop de clic pour atteindre le contenu recherché Impossibilité de présenter le contenu différemment (arbre de décision) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZB Zineb B. Responsable Processus Relation Client Commercial Real Estate ### "Professionnalisme et réactivité" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2025 Très satisfaite de l'accompagnement de Mayday pour le on-boarding. Spécifiquement celui de \[caché sensible contenu\] , experte réactive et disponible, toujours à l’écoute de nos besoins. Son suivi régulier permet d'anticiper les problèmes et d'optimiser l'utilisation de Mayday. Pros Moteur de recherche: Gain de temps Centralisation de l'information Widget : Extension Mayday La fonctionnalité : Dupliquer les contenus Cons Fonctionnalités IA Indisponibilité de l'information du temps passé sur les articles/diagnostics en visualisation Interfaçage du Gant (suivi des tâches) avec le calendrier Outlook Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Widget, facilité d'accès au contenu sans pour autant ouvrir une fenêtre d'écran supplémentaire + Données analytiques de l'utilisation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Christophe B. Responsable d'applications Entertainment ### "Dernier avis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2025 Pros Mayday est un logiciel vraiment performant, avec une interface très claire et très complète. J'adore son éditeur de texte enrichi et ses fonctions (listes déroulantes, infobulles...). Et l'atout majeur pour moi : les évolutions régulières qui enrichissent en permanence l'outil. Cons Il y a un an j'aurais pu émettre encore des réserves en raison de certaines lacunes, mais les évolutions régulières ont largement comblé ces lacunes ! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VC vanessa C. EXPERT METIER Telecommunications ### "Très bon logiciel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2025 Dans l'ensemble , le logiciel est très facile d'utilisation que ce soit au niveau de l'implémentation mais aussi pour l'utilisation quotidienne des recherches. Pros La simplicité de recherche par des mots clés. Les enregistrements de fiche qui sont automatique. Les envois d'alertes pour les nouvelles procédures et les nouvelles ponctuelles. La possibilité d'échange avec les feedbacks. Cons Devoir retranscrire des PDF pour que la recherche par mots clés soit fonctionnelle. L'impossibilité de faire une recherche par mot clés ,sur le coté administrateur, pour aller directement dans la fiche concerné sanas passer par le menu. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Carine B. Cheffe de projets formation en ingénierie complexe - Concentrix University Telecommunications ### "Mayday, une solution efficace et prometteuse pour les collaborateurs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2025 J'utilise Mayday pour créer les bases de connaissances de départ pour nos clients puis je passe ensuite le relai à un collaborateur en production pour les faire évoluer et les mettre à jour. Pros L'ergonomie de la plateforme, les rendus côté collaborateurs, le fait de rendre vivante et collaborative les bases de connaissances : les taux d'utilisation sont la preuve d'un engouement des utilisateur et d'une vraie raison d'être dans leur quotidien. Cons Aujourd'hui, j'ai vraiment besoin de simplifier les transferts / migrations des contenus que je commence généralement sur notre base école (afin de ne pas remettre en cause les délais des chantiers formation) pour ensuite devoir tout recopier manuellement : c'est fastidieux et fait perdre du temps. Par ailleurs, je n'ai pas encore pu tirer le moindre bénéfice des fonctions IA côté administrateur. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Amelie M. Manager product ops Computer Software ### "Un produit avec un bel avenir devant lui !" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 16, 2025 Nous sommes ravis d'être passés sur Mayday et avons fait un gros boulot de tri de l'info avant de le publier à nos différents personae (équipes ops en interne / clients / les clients de nos clients). Nos clients sont ravis : l'info est accessible, bien présentée, ils sont heureux de pouvoir nous faire des feedbacks pour améliorer continuellement les contenus. La prise en main de l'outil est facile, on est très bien accompagnés. Il nous manque encore quelques fonctionnalités pour adopter complètement le produit mais les équipes sont ultra réactives et très à l'écoute de nos difficultés. Pros \- L'accompagnement CSM - La réactivité des équipes en interne pour faire évoluer le produit - La simplicité de rédaction d'articles pour la FAQ - La vision du Knowledge management ,- Les statistiques de consultation et de recherches - La recherche sur Mayday desk - La fonction de feedbacks Cons \- L'UX design qui manque d'intuitivité parfois - Le cloisonnement des bases de connaissance - Les fonctionnalités avancées de recherches présentes dans le desk ne sont pas présentes pour nos clients finaux en embedded - le manque de synchronisation entre plusieurs sources d'infos - le hub de tâches qui n'est pas encore três facile à utiliser quand on est plusieurs à gérer les feedbacks et les contenus obsolètes Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Moche et difficile à administrer par les équipes en interne Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Amelie G. Program manager Computer Software ### "Notre source sûre knowledge interne " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 17, 2025 Pros Mayday offre de larges possibilités pour organiser au mieux notre knowledge interne ce qui facilite grandement l'utilisation pour nos équipes concernées. Création de contenu, maintenance et la possibilité de travail collaboratif sur la plateforme est très satisfaisant. Cons Quelques bugs car la plateforme était encore récente, mais les équipes ont toujours été très réactive et à l'écoute de nos remontées. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Manon K. Coordinatrice formation Leisure, Travel & Tourism ### "La source de la connaissance à portée de main" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2024 Un outil à toujours avoir sous la main, il est facile d'utilisation, intuitif et visuellement agréable ! Pros la flexibilité d'utilisation et de mise à jour, le visuel, notre CSM :) Cons l'extension est moins fluide à utiliser, bugs ou mise à jour nécessaires à faire. une confusion entre feedbacks & notifications, les agents ont du mal à différencier les notifications vs les réponses à leur feedbacks Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Aurelie R. Responsable formation Child Day Care Services ### "Mayday une révolution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2024 Mayday a changer notre quotidien et favorise grandement la qualité de notre travail Pros Centraliser les informations --> fiabilisation des données Amélioration continue a travers les feedbacks Facilité au niveau de l'alimentation des données ( tous types de support ; pdf - excel ) Les rapports disponibles Le widget :) Les notifications qui permettent de mettre en avant les informations urgentes ou les actualités L'accompagnement des équipes Mayday a l'utilisation de l'outil Cons Pour le moment rien a ajouter Si toutefois il y a des sujets d'amélioration je n'hésiterai pas à les faire remonter Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Mathilde M. Customer Care Lead Retail ### "Très bon outil" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2024 Très satisfait de l'outil, la productivité de nos conseillers a augmenté et notre centre d'aide a fait peau neuve. Pros L'outil est très facile à prendre en main Le backoffice permet un suivi précis Cons Il y a parfois quelques bugs d'affichage Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/247599/Mayday/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Guru vs Mayday](https://www.capterra.com/compare/224830-247599/Guru-vs-Mayday)