--- title: "Verint Workforce Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Verint Workforce Management Software - reviews, pricing plans, popular comparisons to other Call Center Workforce Management products and more." source_url: "https://www.capterra.com/p/247639/Verint-Workforce-Management/" page_type: "product" language: "en" --- # Verint Workforce Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Verint Workforce Management ## What is Verint Workforce Management? Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. ## What is Verint Workforce Management used for? [Workforce Management](https://www.capterra.com/workforce-management-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Employee Monitoring](https://www.capterra.com/employee-monitoring-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Verint Workforce Management?[Manage this product listing](https://www.g2.com/products/verint-workforce-management/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Verint Workforce Management 4.2 (19) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (19) Ease Of Use 4.7 (973) Value For Money 4.6 (9) Value For Money 4.5 (796) Customer Service 4.0 (9) Customer Service 4.6 (768) ## Verint Workforce Management alternatives [4.5 (1,300)](https://www.capterra.com/p/121248/When-I-Work/reviews/) Starting price $2.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Kelio](https://www.capterra.com/p/181942/Kelio/) [4.1 (12)](https://www.capterra.com/p/181942/Kelio/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181942/Kelio/) Highest Rated [Teamplify](https://www.capterra.com/p/213106/Teamplify/) [4.8 (73)](https://www.capterra.com/p/213106/Teamplify/reviews/) Starting price $2.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213106/Teamplify/) ## FAQs about Verint Workforce Management Overview ### Which roles and teams benefit most from Verint Workforce Management? Verint Workforce Management is most used by workforce analysts, customer service teams, and operations supervisors who need accurate scheduling, forecasting, and staffing visibility. Support agents and representatives rely on it for shift management, while reporting specialists and business leaders use it to track performance, improve coverage, and streamline service delivery. Answer based on 17 reviews Overview ### What company size and industries is Verint Workforce Management built for? Verint Workforce Management is for customer service center organizations, primarily serving enterprises at 59%, with computer software the top industry at 18%. It also sees adoption among midsize businesses at 29% and small businesses at 12%, with additional use in outsourcing/offshoring at 12% and consumer goods at 6%. Answer based on 19 reviews Features and Usability ### What are the key features of Verint Workforce Management? Verint Workforce Management offers automated scheduling, forecasting, and labor forecasting, plus time and attendance tools such as time tracking, clock in/out, timesheets, and overtime calculation. It also includes employee self service, shift swapping, absence and leave tracking, real-time analytics, reporting, approvals, and workflow management. Integrations ### Which third-party tools and platforms does Verint Workforce Management integrate with? Verint Workforce Management integrates with Amazon Connect, Intertel, Twilio, and Unify for contact center and communications workflows. These native connections cover the core platforms listed in its catalog integration set and give teams a focused set of third-party options for workforce and channel coordination. Getting Started and Support ### What training and onboarding options does Verint Workforce Management offer? Verint Workforce Management provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled topic-based learning, and documentation and videos offer self-paced reference material for setup and feature review. Getting Started and Support ### What customer support options does Verint Workforce Management offer? Verint Workforce Management provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback on support experience is available here, so no user sentiment, response-time notes, or helpfulness claims can be stated. ## Features AI summary Based on 4,466 Call Center Workforce Management reviews Capterra data shows that buyers of workforce management software rank the following features as their top priorities: - **Employee Scheduling** (**58%** of reviewers rated this feature as critical) - **Clock In/Out** (**60%**) - **Timesheet Management** (**53%**) Verint Workforce Management supports all three features that reviewers rate most highly: **Employee Scheduling**, **Clock In/Out**, and **Timesheet Management**. Together, these capabilities help businesses assign shifts more effectively, track employee time accurately, and manage payroll-related records with greater consistency, allowing teams to improve coverage, reduce timekeeping errors, and keep daily workforce operations running smoothly. Employee Scheduling 4.0 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Timesheet Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task Mobile Access 2.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Time & Attendance 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Employee Management 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Skills Tracking 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track employee skills, competencies, training & qualifications Verint Workforce Management 77 features ### All Features - Absence Management: Manage and track employee attendance - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Chat/Messaging: Communicate using direct chat or messages within the system - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Tracking: Track and measure time worked for employees - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Forecasting: Form predictions based on past and present data/trends - Idle Time Monitoring: Track and report on times with no activity - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Labor Forecasting: Predict labor requirements based on past and present data/trends - Leave Tracking: Manage and track employee attendance - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Overtime Calculation: Manage and record overtime hours for hourly employees - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Time Tracking: Measure time to completion or hours worked for projects - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Tracking: Track employee skills, competencies, training & qualifications - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (19) 4.6 Based on 19 reviews ## Pricing Value for money 4.6 (9) ### Starting price Free trial not available Value for money 4.6 (9) 4.6 Based on 9 reviews ## Integrations [ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (9) 4.0 Based on 9 reviews ## User reviews Overall rating 4.2 Based on 19 reviews Filter by rating 5(7) 4(10) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent EE Ess E. CSR Utilities ### "Verint " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 15, 2023 Pros Somewhat easy to use. Good for time tracking, scheduling, PTO. Cons Only Wish there was a mobile application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV denise V. csr Packaging and Containers ### "Verint " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 21, 2022 Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well. Pros Product is easy to use and displays the employees schedule for them Cons There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YS Youssab S. Workforce Analyst Telecommunications ### "Verint Workforce Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 1, 2022 Pros How easy to use, friendly GUI, lot of good features and improvements Cons Was too heavy loading at the beginning, lagging a little. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Level 4 - Medical Spanish Interpreter Translation and Localization ### "Verint workforce la herramienta para gestión numero uno" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2022 Un buen manejo de horario de empleados y administración de tiempo personal Pros Es super fácil de usar désde el día uno. Cons Dependiendo de la zona horaria se pone automaticamente a la zona de quien registro y puede confundir. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Talent Acquisition Partner Computer Software ### "A massive forecasting software" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 28, 2022 Pros It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc. Cons There's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Shah Abid H. CEO Marketing and Advertising ### "Exceptional Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2022 Things have become easier and quicker. Pros User friendly software that works well for you. Cons Not anything that I can remember on the top of my head. Alternatives considered [NICE Workforce Management](https://www.capterra.com/p/211852/NICE-Workforce-Management/) Reasons for choosing Verint Workforce Management Because Verint is better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nate B. Supervisor Warehousing ### "An obviously powerful tool that could be much more user-friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 17, 2022 Pros Verint does a great job of scheduling employees efficiently and making sure there is adequate coverage in every area of the company. Cons Verint is riddles with pain points including a steep learning curve for new users and a notification system that has issues everyday. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Operations Supervisor Package/Freight Delivery ### "Everything you need and don't need. And absolutely no usability whatsoever. " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 January 27, 2022 I hate it. I loved my job until my company started using this garbage. It's actually mind-blowing that someone could create something so insanely user-unfriendly and then assume that nobody wants to know how to use it. Pros There is nothing good about this software. Cons There are no instructions or even the slightest semblance of intuitive control. If you don't work and have days to research online how to do EVERYTHING, then this is the product for you. If you actually have responsibilities and can't stop to take a week long class to use an app, keep moving. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 6, 2022 Thank you for taking the time to give your feedback. We hear you and would like to discuss your experience in more detail. Please contact us directly at contact.center@verint.com or call +1-888-983-7468 to speak with us directly. JO Juan O. Customer Service Agent Computer Software ### "Great for task management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 27, 2022 I've used it in order to implement remote-working tasks and pandemic currently made it way more functional. Pros The fact that you can monitor and track the team's operations. Cons Difficult to use at first, may have a couple of small bugs. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/) I needed deeper analytics from my team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Lilian Paulina R. Lawyer Law Practice ### "Difficult to deploy at first, then it gets easier to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 27, 2022 I've used it for almost a year and I've been able to track my team's frequent tasks. Pros I can track and monitor my team's activities very easily Cons Kind of difficult to implement on a team. Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Because I wanted to monitor way more deeply my team's performance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/247639/Verint-Workforce-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.