# Verint Workforce Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Verint Workforce Management Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more.

Source: https://www.capterra.com/p/247639/Verint-Workforce-Management/pricing

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# 

 Verint Workforce Management Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Verint Workforce Management

## What is Verint Workforce Management?

Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals.

## What is Verint Workforce Management used for?

[Workforce Management](https://www.capterra.com/workforce-management-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Employee Monitoring](https://www.capterra.com/employee-monitoring-software/)

Top alternative

Featured

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Verint Workforce Management

4.2 (19)

VS.

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (19)

Ease Of Use

4.7 (5,044)

Value For Money

4.6 (9)

Value For Money

4.5 (4,809)

Customer Service

4.0 (9)

Customer Service

4.6 (4,827)

## Verint Workforce Management alternatives

[4.5 (1,270)](https://www.capterra.com/p/121248/When-I-Work/reviews/)

Starting price

$2.50

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Highest Rated

[4.7 (538)](https://www.capterra.com/p/134429/Resource-Guru/reviews/)

Starting price

$4.16

Per User, Per Month

[4.3 (537)](https://www.capterra.com/p/118042/WebHR/reviews/)

Starting price

$3.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Employee Scheduling

4.0 (10)

50.00% of 10 reviewers that rated this feature as important or highly important

Assign working shifts or tasks to employees based on their availability

Employee Management

4.2 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track employee schedules, availability, and performance across projects and tasks

Skills Tracking

4.2 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track employee skills, competencies, training & qualifications

Mobile Access

2.3 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Timesheet Management

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Track the amount of time spent on a job or task

Idle Time Monitoring

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track and report on times with no activity

Verint Workforce Management 75 features

Manage and track employee attendance

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Route documents and other data through one or more stakeholders for review and approval

Manage attendance for classes, shifts, meetings, or events

Track the attendance of specific individuals or groups

Automatically create schedules based on business needs or employee availability and qualifications

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Track visitors'/audience's responses across web pages and other optimized content

Create budgets based on historical data and future projections

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Communicate using direct chat or messages within the system

Track employees' arrival and departure timings for payroll purposes

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Alter the layout and content of reports

Monitor and track what your employees are doing

Track employee schedules, availability, and performance across projects and tasks

Centralized storage for employee data, records, and performance metrics

Assign working shifts or tasks to employees based on their availability

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Form predictions based on past and present data/trends

Track and report on times with no activity

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Predict labor requirements based on past and present data/trends

Manage and track employee attendance

Communicate using messages within the system

Access software remotely via mobile devices

Notifications via mobile devices

Access the system via a mobile application

Manage and support multiple locations

Track/log the amount of time employees worked per job using a timer

Manage and record overtime hours for hourly employees

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Reporting on how each user, task or process has advanced since its initiation

Measure time to completion or hours worked for projects

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Tools to find, assess, and hire suitable candidates for a job within an organization

Timed notification for any upcoming task, deadline, appointment, or activity

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Assign and distribute work schedules to individual employees or teams within an organization

Plan availability and assign specific time slots for tasks and resources

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Managing and trading shift details between employees

Track and manage sick leave time

Allow users to access multiple services after entering their login credentials once

Track employee skills, competencies, training & qualifications

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Log and record hours worked and costs spent to assist in billing and invoicing

Track and manage employee time-off, vacation, and sick leave requests

Tools that allow employees to request/schedule time off

Measure and track time including hours worked and paid time off (PTO)

Track the amount of time spent on a job or task

Request, track, and manage time off requests and vacation time

Utilize third party services to cover unforeseen labor needs

Seamlessly integrates with 3rd party websites

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (19)

4.6

Based on 19 reviews

## Pricing

Value for money

4.6 (9)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.6 (9)

4.6

Based on 9 reviews

## Integrations

[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[

Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (9)

4.0

Based on 9 reviews

## User reviews

Overall rating

4.2

Based on 19 reviews

Filter by rating

5(7)

4(10)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

EE

Ess E.

CSR

Utilities

### "Verint "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

January 15, 2023

Pros

Somewhat easy to use. Good for time tracking, scheduling, PTO.

Cons

Only Wish there was a mobile application.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DV

denise v.

csr

Packaging and Containers

### "Verint "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

December 21, 2022

Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well.

Pros

Product is easy to use and displays the employees schedule for them

Cons

There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YS

Youssab S.

Workforce Analyst

Telecommunications

### "Verint Workforce Management"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 1, 2022

Pros

How easy to use, friendly GUI, lot of good features and improvements

Cons

Was too heavy loading at the beginning, lagging a little.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Level 4 - Medical Spanish Interpreter

Translation and Localization

### "Verint workforce la herramienta para gestión numero uno"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 21, 2022

Un buen manejo de horario de empleados y administración de tiempo personal

Pros

Es super fácil de usar désde el día uno.

Cons

Dependiendo de la zona horaria se pone automaticamente a la zona de quien registro y puede confundir.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Talent Acquisition Partner

Computer Software

### "A massive forecasting software"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

September 28, 2022

Pros

It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc.

Cons

There's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SA

Shah Abid H.

CEO

Marketing and Advertising

### "Exceptional Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 12, 2022

Things have become easier and quicker.

Pros

User friendly software that works well for you.

Cons

Not anything that I can remember on the top of my head.

Alternatives considered

[NICE Workforce Management](https://www.capterra.com/p/211852/NICE-Workforce-Management/)

Reasons for choosing Verint Workforce Management

Because Verint is better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NB

Nate B.

Supervisor

Warehousing

### "An obviously powerful tool that could be much more user-friendly"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

June 17, 2022

Pros

Verint does a great job of scheduling employees efficiently and making sure there is adequate coverage in every area of the company.

Cons

Verint is riddles with pain points including a steep learning curve for new users and a notification system that has issues everyday.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Operations Supervisor

Package/Freight Delivery

### "Everything you need and don't need. And absolutely no usability whatsoever. "

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

January 27, 2022

I hate it. I loved my job until my company started using this garbage. It's actually mind-blowing that someone could create something so insanely user-unfriendly and then assume that nobody wants to know how to use it.

Pros

There is nothing good about this software.

Cons

There are no instructions or even the slightest semblance of intuitive control. If you don't work and have days to research online how to do EVERYTHING, then this is the product for you. If you actually have responsibilities and can't stop to take a week long class to use an app, keep moving.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2022

Thank you for taking the time to give your feedback. We hear you and would like to discuss your experience in more detail. Please contact us directly at contact.center@verint.com or call +1-888-983-7468 to speak with us directly.

JO

Juan O.

Customer Service Agent

Computer Software

### "Great for task management"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

January 27, 2022

I've used it in order to implement remote-working tasks and pandemic currently made it way more functional.

Pros

The fact that you can monitor and track the team's operations.

Cons

Difficult to use at first, may have a couple of small bugs.

Switched from

[Clockify](https://www.capterra.com/p/169607/Clockify/)

I needed deeper analytics from my team.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LP

Lilian Paulina R.

Lawyer

Law Practice

### "Difficult to deploy at first, then it gets easier to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

January 27, 2022

I've used it for almost a year and I've been able to track my team's frequent tasks.

Pros

I can track and monitor my team's activities very easily

Cons

Kind of difficult to implement on a team.

Switched from

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)

Because I wanted to monitor way more deeply my team's performance.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/247639/Verint-Workforce-Management/reviews/)

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