# Verint Workforce Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Verint Workforce Management the right Workforce Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/247639/Verint-Workforce-Management/reviews --- Verint Workforce Management 4.2 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Verint Workforce Management Ease of use 3.8 Customer Service 4.0 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin U. Workforce Analyst Outsourcing/Offshoring Used the software for: 2+ years ### "Easy to Understand" September 5, 2018 4.0 Neutral. It can be improved if it has better reporting tool Pros The tool is very straighforward especialky with it’s functions Cons The tool is usually web based and has delays Review Source LPR Lilian Paulina R. Lawyer Law Practice Used the software for: 6-12 months ### "Difficult to deploy at first, then it gets easier to use" January 27, 2022 4.0 I've used it for almost a year and I've been able to track my team's frequent tasks. Pros I can track and monitor my team's activities very easily Cons Kind of difficult to implement on a team. Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Because I wanted to monitor way more deeply my team's performance. Review Source VR Verified Reviewer Talent Acquisition Partner Computer Software Used the software for: 1-2 years ### "A massive forecasting software" September 28, 2022 3.0 Pros It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc. Cons There's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own. Review Source dV denise V. csr Packaging and Containers Used the software for: 2+ years ### "Verint " December 21, 2022 5.0 Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well. Pros Product is easy to use and displays the employees schedule for them Cons There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things Review Source JO Juan O. Customer Service Agent Computer Software Used the software for: 1-2 years ### "Great for task management" January 27, 2022 4.0 I've used it in order to implement remote-working tasks and pandemic currently made it way more functional. Pros The fact that you can monitor and track the team's operations. Cons Difficult to use at first, may have a couple of small bugs. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/) I needed deeper analytics from my team. Review Source VR Verified Reviewer Operations Supervisor Package/Freight Delivery Used the software for: 6-12 months ### "Everything you need and don't need. And absolutely no usability whatsoever. " January 27, 2022 2.0 I hate it. I loved my job until my company started using this garbage. It's actually mind-blowing that someone could create something so insanely user-unfriendly and then assume that nobody wants to know how to use it. Pros There is nothing good about this software. Cons There are no instructions or even the slightest semblance of intuitive control. If you don't work and have days to research online how to do EVERYTHING, then this is the product for you. If you actually have responsibilities and can't stop to take a week long class to use an app, keep moving. Review Source Response from Verint July 6, 2022 Thank you for taking the time to give your feedback. We hear you and would like to discuss your experience in more detail. Please contact us directly at contact.center@verint.com or call +1-888-983-7468 to speak with us directly. NN Nancy N. Customer Service Specialist Apparel & Fashion Used the software for: 1-2 years ### "Performance, Schedules and Time off requests in one spot!" October 10, 2021 5.0 I love being able to open the app, sign and and view my schedule, switch shifts, see my available time off and my performance evaluations all in one place. Has a lot of features that make it easier for our company to keep schedules for the employees, as well as the ability to swap shifts with co-workers whenever needed. Pros So many amazing tools in one amazing app! Cons It's not the easiest to navigate. Could definitely be made more user friendly. Review Source Joshua D. Workforce Management Analyst Hospital & Health Care Used the software for: 1-2 years ### "Great user interface" November 25, 2018 4.0 Pros User interface doesn't include too many colors, which makes it easier to ready, especially for people that are color blind. Very easy to adjust schedules. Cons The desktop application is a very slow program, which makes real time adherence monitoring is horrible. Review Source AC Amber C. Customer Service Representative Consumer Goods Used the software for: 2+ years ### "Best schedule software I've used" August 17, 2018 5.0 Pros I love the different features. I love the ribbons so we can pick up or lose the hours we want or don't want. I love the scorecard feature to see how my performance is. I really like the swap board. Everything is very simple to use. Cons One thing I don't like is that when we trade a shift or make another change, then the system won't let me add more hours once I've let some go. It may not be the software it may be how it is set up, I'm not sure. But, that is the only issue I have with it. Review Source CB Chandra B. IT trainer Computer Software Used the software for: 2+ years ### "Verint" April 2, 2019 5.0 I like how easy it is to use. I like how I can quickly request time off through our workforce management program and get a response right away. Very user friendly! Pros Our business has used Verint for several years, keeping track of employee hours and when they are working and/or when they will be out of the office. Verint is very easy to use. The graphs are wonderful, they make is easy to see your schedule. The scoreboards are nice. Cons I personally have not had any issues using it or learning the software. Review Source VR Verified Reviewer Level 4 - Medical Spanish Interpreter Translation and Localization Used the software for: 1-2 years ### "Verint workforce la herramienta para gestión numero uno" October 21, 2022 5.0 Un buen manejo de horario de empleados y administración de tiempo personal Pros Es super fácil de usar désde el día uno. Cons Dependiendo de la zona horaria se pone automaticamente a la zona de quien registro y puede confundir. Review Source EE Ess E. CSR Utilities Used the software for: 1-2 years ### "Verint " January 15, 2023 4.0 Pros Somewhat easy to use. Good for time tracking, scheduling, PTO. Cons Only Wish there was a mobile application. Review Source Alison J. Academic Counselor E-Learning Used the software for: 2+ years ### "Verint Review " May 15, 2021 4.0 My overall use experience has been a good one. Pros I like that I can input my days off and immediately see if they are approved based on my department's availability. Cons The thing Iike least is how complicated some of the other features are. Review Source VR Verified Reviewer Reporting Specialist Outsourcing/Offshoring Used the software for: 6-12 months ### "Verint for WFM tasks" June 9, 2021 5.0 It's been great. Nothing to complain about since it's easy to use. Pros Verint currently offers a variety of options to properly manage agent scheduling or other work force management related tasks. It's ease of access and overall platform makes it easy to understand compared to similar products. Cons In order to take advatange of all it's functions you'll have to invest a lot of time to fully understand all the features. Review Source SAH Shah Abid H. CEO Marketing and Advertising Used the software for: I used a free trial ### "Exceptional Product" July 12, 2022 5.0 Things have become easier and quicker. Pros User friendly software that works well for you. Cons Not anything that I can remember on the top of my head. Alternatives considered [NICE Workforce Management](https://www.capterra.com/p/211852/NICE-Workforce-Management/) Reason for choosing Verint Workforce Management Because Verint is better. Review Source YS Youssab S. Workforce Analyst Telecommunications Used the software for: Less than 6 months ### "Verint Workforce Management" November 1, 2022 4.0 Pros How easy to use, friendly GUI, lot of good features and improvements Cons Was too heavy loading at the beginning, lagging a little. Review Source NB Nate B. Supervisor Warehousing Used the software for: Less than 6 months ### "An obviously powerful tool that could be much more user-friendly" June 17, 2022 4.0 Pros Verint does a great job of scheduling employees efficiently and making sure there is adequate coverage in every area of the company. Cons Verint is riddles with pain points including a steep learning curve for new users and a notification system that has issues everyday. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "The more we use it the more we like it." May 23, 2018 4.0 Pros This software really integrates everything. We use it at work in the work force management department and it has helped us to save a lot of time thanks to its integration. Cons I hate working only with the mouse. With this software, the keyboard shortcuts and fast work is almost null. Review Source DK Dror K. Used the software for: I used a free trial ### "null" April 4, 2018 4.0 Review Source Similar Products Featured ## Related categories [Workforce Management](https://www.capterra.com/workforce-management-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.