--- title: "Blackbaud Raiser's Edge NXT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Blackbaud Raiser's Edge NXT Software - reviews, pricing plans, popular comparisons to other Fundraising products and more." source_url: "https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/" page_type: "product" language: "en" --- # Blackbaud Raiser's Edge NXT Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Blackbaud Raiser's Edge NXT ## What is Blackbaud Raiser's Edge NXT? Raiser's Edge NXT is a smart, cloud fundraising solution built to help nonprofits achieve sustainable growth. It's a total solution that includes all the tools needed to be successful on one platform and one simple subscription price. This includes data enrichment services, event management, and social and email marketing tools, online donations, flexible reporting and actionable analytics. Raiser's Edge NXT pulls together your processes and people to move your entire mission forward. ## What is Blackbaud Raiser's Edge NXT used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Top alternative Featured Overall rating Based on 418 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 4% Pros & cons Robust fundraising operations support Comprehensive donor management system Inconsistent customer service experience Performance and usability challenges ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blackbaud Raiser's Edge NXT?[Manage this product listing](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/claim_requests/new?auto=true) Rating Breakdown 4.2 +− Features4.1 Value for Money3.7 Ease of Use3.9 Customer Service4.1 Rating Breakdown 4.2 Features4.1 Value for Money3.7 Ease of Use3.9 Customer Service4.1 ## Blackbaud Raiser's Edge NXT Reviewers Verdict Updated September 2026 AI summary - Blackbaud Raiser's Edge NXT is well-suited for fundraising teams and nonprofits managing donor relationships and campaign performance. - Users appreciate its detailed donor tracking, flexible reporting, and mobile access for managing fundraising operations. - It helps organizations centralize donor data, support complex campaigns, and gain actionable insights for stewardship and planning. - Buyers may need to accept some trade-offs around a steep learning curve, higher costs, and occasional support or performance issues. - It fits organizations needing advanced donor management but may be less ideal for those seeking simpler tools or lower upfront investment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackbaud Raiser's Edge NXT 4.2 (418) VS. [4.5 (1,481)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price Contact vendor Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (417) Ease Of Use 4.3 (1,480) Value For Money 3.7 (216) Value For Money 4.5 (1,217) Customer Service 4.1 (368) Customer Service 4.8 (1,379) ## Blackbaud Raiser's Edge NXT alternatives Highest Rated [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/alternatives/) ## FAQs about Blackbaud Raiser's Edge NXT Overview ### What problems does Blackbaud Raiser's Edge NXT solve? Blackbaud Raiser's Edge NXT solves fragmented donor data, manual gift tracking, weak fundraiser follow-up, and slow reporting by centralizing giving history, actions, portfolios, and analytics in one mobile-friendly system. Development teams, gift officers, advancement leaders, and database managers use it to improve donor stewardship, campaign planning, travel prep, and accountability. Answer based on 237 reviews Overview ### Which roles and teams benefit most from Blackbaud Raiser's Edge NXT? Blackbaud Raiser's Edge NXT is most used by fundraising leaders, development teams, and advancement services staff who manage donor cultivation, annual giving, and campaign performance. Database administrators, data managers, and operations or IT leaders benefit from maintaining records, reporting accuracy, workflow efficiency, and organization-wide visibility into fundraising activity. Answer based on 346 reviews Overview ### What company size and industries is Blackbaud Raiser's Edge NXT built for? Blackbaud Raiser's Edge NXT serves the social good community, primarily small businesses at 68%, with hospital and health care organizations leading at 19%. It also fits midsize businesses at 21% and enterprises at 12%, especially in civic and social organizations and higher education, each representing 16% of reviewers. Answer based on 418 reviews Features and Usability ### What are the key features of Blackbaud Raiser's Edge NXT? Blackbaud Raiser's Edge NXT includes core fundraising and donor management features like donation tracking, pledge management, constituent records, action tracking, and portfolio management. Differentiating capabilities include dashboards with real-time analytics, custom reporting and queries, online giving forms, mobile access, and role-based access controls for teams handling complex fundraising data. Answer based on 98 reviews Integrations ### Which third-party tools and platforms does Blackbaud Raiser's Edge NXT integrate with? Blackbaud Raiser's Edge NXT integrates with Microsoft 365 for data processing, acknowledgements, and Office-based work, and with MaestroAuction for importing event attendee, purchase, and donation data into the fundraising database. Reviewer mentions point primarily to productivity software and event management connections rather than a broad third-party app ecosystem. Answer based on 22 reviews Getting Started and Support ### How easy is it to onboard and train a team on Blackbaud Raiser's Edge NXT? Blackbaud Raiser's Edge NXT offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say frontline staff and new users can learn basic tasks fairly quickly in NXT, while admins, database managers, and teams handling queries, reporting, or database view usually need more formal training and time. Answer based on 79 reviews Getting Started and Support ### What customer support options does Blackbaud Raiser's Edge NXT offer, and how do users rate the experience? Blackbaud Raiser's Edge NXT offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, knowledgeable, and helpful for training and troubleshooting, but experiences are mixed: some report long phone waits, inconsistent agents, slow follow-up, and frustration with unresolved or sales-related issues. Answer based on 92 reviews Features and Usability ### What features does Blackbaud Raiser's Edge NXT offer? Blackbaud Raiser's Edge NXT offers broad donor management, campaign planning, task tracking, analytics, dashboards, document storage, and mobile access. Nonprofit fundraising teams value its flexibility and customization, but setup and training can take time. Some organizations still rely on the classic database view because certain newer web features remain incomplete. Answer based on 98 reviews Reporting ### How well does Blackbaud Raiser's Edge NXT handle reporting? Blackbaud Raiser's Edge NXT handles everyday fundraising reports well with dashboards, list building, scheduled reports, and donor analytics. Development teams and frontline fundraisers like the visibility, but custom reporting can feel complex. Database managers may still need the classic view or outside tools for advanced queries, segmentation, and specialized report design. Answer based on 86 reviews ## Pros and Cons Robust fundraising operations support 96% positive reviews out of 50 Most reviewers find fundraising tools user-friendly, supporting complex campaigns, analytics, and streamlined coordination for teams. Lidia C. Development Director, 51 - 200 employees. "The platform is incredibly powerful when it comes to donor management, reporting, and strategic fundraising." Inconsistent customer service experience 39% negative reviews out of 77 Some users report customer support as slow, difficult to reach, and often unhelpful in resolving issues promptly. Comprehensive donor management system 100% positive reviews out of 46 Most reviewers describe donor database as versatile, allowing detailed tracking, segmentation, and easy access to donor histories. Performance and usability challenges 63% negative reviews out of 54 Most users comment on bugs and issues, including slow performance, clunky processes, and occasional technical difficulties. Flexible mobile accessibility 95% positive reviews out of 22 Most reviewers appreciate mobile access, enabling donor information retrieval and updates from any device with internet. High and complex pricing 82% negative reviews out of 38 Most users report pricing as expensive, with frequent extra charges for modules, add-ons, and confusing billing. Leland P. Director of Grants Development, 11 - 50 employees. "They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period." ## Features AI summary Based on 3,186 Fundraising reviews Capterra data shows that buyers of fundraising software rank the following features as their top priorities: - **Credit Card Processing** (**70%** of reviewers rated this feature as critical) - **Electronic Payments** (**64%**) - **Payment Processing** (**64%**) Blackbaud Raiser's Edge NXT supports all three of the features reviewers rate most important: **Credit Card Processing**, **Electronic Payments**, and **Payment Processing**. Together, these capabilities help organizations accept donations more efficiently, manage transactions across payment methods, and keep fundraising operations moving smoothly, allowing teams to reduce payment friction and improve donor giving experiences. Payment Processing 4.1 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Donor Management 4.1 (29) 72.41% of 29 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Campaign Management 4.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results For Nonprofits 4.0 (25) 68.00% of 25 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Donation Tracking 4.2 (22) 90.91% of 22 reviewers that rated this feature as important or highly important Track and view detailed financial donation history made by contacts and members Contact Management 3.9 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Blackbaud Raiser's Edge NXT 82 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Auction Management: Allows businesses to create and manage auctions. - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Discovery: Search 3rd party databases to identify potential donors - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Fundraising Management: Activities related to raising money for a specific cause - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Gift Matching Management: Ability to match gifts through the system - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Grant Management: Monitor application statuses, proposals and award funds - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Giving: Ability to make a donation from a mobile device/app - Online Forms: Create new forms and/or use ready-made online form templates - Online Giving: Outlet for members and visitors to submit donations electronically - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Pledge Management: Track commitments to donate in the future - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Sales Pipeline Management: Pipeline view and tracking lead status - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Volunteer Management: Manage volunteer information and direct volunteer resources - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (417) 4.1 Based on 417 reviews ## Pricing Value for money 3.7 (216) ### Starting price Free trial not available Value for money 3.7 (216) 3.7 Based on 216 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (368) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (368) 4.1 Based on 368 reviews ## User reviews Overall rating 4.2 Based on 418 reviews Filter by rating 5(129) 4(207) 3(63) 2(11) 1(8) Mentioned topic Sorted by most recent Emily D. Director of Philanthropy Non-Profit Organization Management ### "A Powerful Fundraising CRM for Complex Nonprofit Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 8, 2026 Overall, my experience with Blackbaud Raiser's Edge NXT over the past four years has been very positive. It is a comprehensive and powerful CRM that supports sophisticated fundraising operations well, particularly for organizations with large donor databases and complex reporting needs. The platform has helped improve gift processing, donor management, reporting visibility, and fundraiser accountability. While there is room for improvement in event functionality and external integrations, the overall value and operational efficiency it provides have made it an important part of our fundraising infrastructure. Pros Blackbaud Raiser's Edge NXT has been a strong fit for our large, local nonprofit organization, which processes tens of thousands of gifts annually. One of the biggest advantages has been the visibility it gives our frontline fundraising team. The dashboard and portfolio management tools make it easy for staff to track donor activity, manage moves, and make meaningful progress in guiding donors through the cultivation journey. Having donor information, interactions, giving history, and reporting all in one place creates a much more streamlined workflow across teams. We also saw major operational improvements after moving to Blackbaud’s payment processor. Since gifts now appear in the system almost immediately, it has significantly simplified reconciliation and reporting compared to our previous setup with Classy/GoFundMe Pro. We’ve also been able to reduce donation transaction fees, which has added real value from a budget perspective. The reporting capabilities are another major strength. We have complex tracking and reporting needs, and Raiser's Edge NXT gives us the flexibility to segment, analyze, and report on donor and campaign activity in a meaningful way. Cons The biggest limitation for our team is the event management functionality and integrations. Blackbaud’s event products do not currently offer the level of flexibility or user experience we need for larger-scale events, so we rely on external platforms for registration and payments. While tools like Omatic help connect systems, more direct integrations with modern event platforms would make the experience much smoother. There can also be a learning curve because the platform is so robust, especially for users who are newer to fundraising CRMs or complex reporting environments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amy J. Donor Engagement Officer Non-Profit Organization Management ### "Robust w/a learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 6, 2026 Raiser’s Edge NXT is a heavy-duty tool that is excellent for managing complex donor relationships and high-volume fundraising. The "NXT" web interface is modern and makes day-to-day tasks like checking donor records or tracking gift officer progress much easier, especially on the go. However, the experience is hampered by the fact that the system isn't fully modernized. Having to switch back to the old "Database View" for advanced tasks feels disjointed and makes the learning curve much steeper for new team members. It is a reliable, secure "source of truth" for your data, but you have to be willing to put in the time to master its complexities. It’s a great fit for larger organizations with dedicated database staff, but might be overkill for smaller shops. Pros Raiser’s Edge NXT is a powerhouse for nonprofits that have outgrown simple spreadsheets or basic databases. It’s built to handle high-volume fundraising and complex donor relationships, which is where it really shines. While it has a steeper learning curve than some of the "newer" platforms, the depth of data you can track is hard to beat. Cons The "Hybrid" Setup: It’s frustrating that the system is split between the modern Web View and the old Database View. You frequently have to jump back and forth between two different interfaces to finish a single task. Complexity: The learning curve is steep. It isn’t intuitive for new staff, and you really need a dedicated "power user" to keep the data clean. Hidden Costs: It’s already expensive, but many essential features and integrations feel like "add-ons" that cost extra. Reporting: While the data is deep, pulling a simple, clean report for a board meeting is surprisingly difficult without exporting everything to Excel first. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Chase T. President and CEO Non-Profit Organization Management ### "Great product but a bit expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 24, 2026 The overall experience was pretty good but the price point is what ultimately caused us to change companies. Pros User friendly after I learned the system. It was fairly easy to navigate all the details of reach donor. Cons The customer service wasn't great and the company didn't work with me on the contract I inherited from the previous administration of our organization. The price for the product was very expensive so we had to switch companies as soon as our contract ended. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Theresa G. Assistant Director of Annual Giving Higher Education ### "Great platform with robust and user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 22, 2025 As a previous user of multiple Donor CRM's I find this newer version to be comprehensive and robust enough to manage large scale operations as well as smaller organizations. Pros The user friendly and intuitive platform, searchable in any data point, Security of the payment processing gateways, the way you can manage all aspects fo your data, from data entry, gift processing, donor officers, and the ability to tag and maintian informations between users to ensure complete coverage and donor frontline importance. The ability to create personal and departmental dashboard reports on the fly is great for on-the-go data access, and to create large, data-intensive reports for forecasting and drilling down into each campaign. I have used quite a few different donor management platforms, this is a robust but user friendly software. Cons I think the cons would be the cost, it is a little cost prohibative for those smaller agencies, who could definitely use this product with all of it's tools. Switched from [BannerOS](https://www.capterra.com/p/141019/BannerOS/) robust platform versatility and user friendly access Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lidia C. Development Director Non-Profit Organization Management ### "A Smart Investment for Growing Development Efforts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2025 Overall, my experience with Raiser’s Edge NXT has been very positive. The platform is incredibly powerful when it comes to donor management, reporting, and strategic fundraising. It’s user-friendly, accessible from anywhere, and offers valuable insights that help guide our development efforts. While the cost can be a challenge, the tools and support it provides have truly elevated our fundraising operations. It’s a comprehensive solution that helps us stay organized, build stronger relationships with donors, and ultimately further our mission. Pros What I love most about Raiser’s Edge NXT is how intuitive and efficient it is for managing donor relationships. The cloud-based platform makes it easy to access data anytime, anywhere, and the dashboards give a clear, real-time snapshot of fundraising progress. I especially appreciate how seamlessly it tracks giving history and donor engagement, helping us make more informed, strategic decisions. It truly streamlines development work and keeps our team focused on mission-driven goals. Running reports is super easy, too! Cons The biggest downside of Raiser’s Edge NXT is the cost. While it offers powerful tools and robust functionality, it can be a significant investment—especially for smaller nonprofits with limited budgets. That said, the value it provides in donor management and reporting is substantial, but the price point may be a barrier for some organizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Lisa N. CTO Education Management ### "Blackbaud - easy and seamless implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2025 We have had a great transition from power school to blackbaud as a Student information system. The online courses offered by blackbaud are phenomenal for helping get everything set up Pros It’s easy for our registrar to maintain the student database. The refresh each summer is a pretty intuitive process and course management is easy to roll over as well. Cons It is difficult to maintain multiple different schedules In The platform (ex: one for middle school and one for high school) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kaisa L. Donor Officer Non-Profit Organization Management ### "RE NXT is the most powerful tool in your fundraising tool bag. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2025 Overall, I have experienced notable success using this tool. The details in our line of work simply cannot (and should not!) exist in a single fundraiser's brain--they ought to be documented, measured, and exist as a delicate yet dynamic record. Raiser's Edge NXT is the perfect balance between delicate and dynamic. Pros I appreciate RE NXT's ability to organize and process complex information. The resource this software has been for organization's i've been a part of is notable. From being able to capture details both big and small, to using it as a tool for specific campaign strategy--this software is a heavy hitter and a essential part of the modern fundraising shop. Cons Because it's so complex, it can feel daunting to use without equally complex training. Perhaps some attention to this could make the initial user experience, especially, a little more rewarding. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EF Elias F. Donor relations and Database coordinator Non-Profit Organization Management ### "More than a CRM, a complete work for a non-profit." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 5, 2025 It is a great system to manage not only donations but also communications with donors. A great way to view the information you have and make it easy to plan for campaigns. Also task management tool is easy to use and integrated with the main forms of communication. Pros It works almost as a CRM, and it is possible to register every interaction with the donors. Also, it integrates with Outlook what make things easy. Cons When you make the migration, not all the data is migrated correctly, and for a lot of things you need to be doing in the database view and others are only possible on the webview. Switched from [raisin](https://www.capterra.com/p/171469/raisin/) [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) More communication features, better data management tools. Easy and cheaper payment methods. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jocelyn W. Grant Systems and Development Coordinator Non-Profit Organization Management ### "Very Detailed, BUT Complex" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 June 3, 2025 Pretty solid, I wish that I was at a different company when using it. The location that I worked, based upon my observations did not use it in a manner that maximized all of its capabilities. I would recommend taking into consideration exactly what your organizations needs prior to signing up from Raiser's Edge. Pros Raiser's edge allowed for very complex reports which allowing user quite a bit of flexibility when deciding how to input information into the system. Cons To my knowledge RE did not allow a user to create reoccurring list automatically update once saved. Because it does allow more complex reports it is a bit more complex to use and navigate. There are no known integrations with large email mailing software such as MailChimp or constant contact. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Development Coordinator Higher Education ### "Robust by flawed" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 14, 2025 While I think it is a good database management system, it's very expensive and probably overly detailed and complicated for many small organizations. In addition, the roll-out of NXT was sold to us in a way that we were getting an upgrade to use our current database in a new user-friendly web platform. That was partially true - NXT provides web-based access to a visually pleasing version of your current database. What they don't explain very well is that the web-based view of the database only allows for minimal functions that database users are used to, and that the old database-view would still be necessary to do important tasks, such as running detailed reports, use Online-Express, batch gift entry, etc. Only now, 5 years after we initially adopted NXT, are we starting to see those features added to the web-view. Pros Raiser's edge does what it advertises - it gives you a management platform that allows you to create and customize, to an extent, a database of information. So much detail can be captured that it really enables you to pull reports and analyze almost anything you can imagine. The web view is a nice touch for those that need to access data quickly, while the database view is nice for staff who need to dig deeper into the details and the data. Cons Raiser's Edge is complicated and it can be confusing and time consuming to try and pull all the data that you're looking for. Creating and using queries and detailed reports is something that you learn overtime and with lots of practice. Additionally, the support system is really lacking. Our assigned Blackbaud customer success manager seems to change every 6 months - sometimes more than that. It's really a 50/50 chance that you'll get a competent support agent when you chat to solve an issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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