# Page 10 | Blackbaud Raiser's Edge NXT Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Blackbaud Raiser's Edge NXT the right Nonprofit solution for you? Explore 416 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews

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Blackbaud Raiser's Edge NXT

4.2 (416)

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Last updated March 30th, 2026

# Page 10 - Reviews of Blackbaud Raiser's Edge NXT

## Showing most helpful reviews

Showing 226-250 of 416 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MH

Mark H.  
Database Analyst  
Hospital & Health Care  
Used the software for: 6-12 months

### "RE NXT has been a wonderful addition for our Fundraisers, but has been slightly more difficult for us database administrators. "

May 15, 2018

4.0

If SKY reporting is able to perform analysis on all available fiends in RE (like the database view can still do through an export) then I would bump up my functionality rating to a 5.

Pros

From a Fundraiser/Solicitor perspective, NXT is extremely easy to use and is much more visually pleasing than database view. It has many neat features and is much easier to enter or change information than in database view.

Cons

It seems to be quite limited from a database administrator position. The Analyze tab is restricted on only using the graphs they provide, you cannot create your own. Also, there is no filter for attributes(aka custom fields) which makes it very difficult for us to represent the data we would like.

Review Source

AM

Adam M.  
Business Development  
Environmental Services  
Used the software for: 2+ years

### "Pricey but solid"

April 25, 2018

4.0

Professional training is not a requirement, but to truly dig into the details of all the features, I would recommend some Raiser's Edge training sessions to ensure that your team is getting the most of the product.

Pros

The database features and reporting are by far the highlights of Raiser's Edge. Raiser's Edge allows you to manage and track your donors in pretty much anyway that you could think of. The reports can be fully customized, allowing you to track and analyse data across your constituents. Batch entry into the database is also a huge plus, especially if you handle lots of small donations from donors.

Cons

This software may not be the best for smaller non-profits because of the price. It's a bit on the pricey side. For smaller non-profits, you are probably better off using another product.

Review Source

CB

Courtney B.  
Development/Communication Technician  
  
Used the software for: 2+ years

### "Great product"

October 30, 2015

4.5

Pros

Helpful training and wonderful customer service. Whenever I have a problem, I can usually find the answer online.

Cons

Somewhat tricky to explain via chat or phone a problem you may have with the system

Review Source

JL

Jennifer L.  
Director of Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "You had me at "

June 2, 2015

5.0

Pros

The versatility of the product is the best feature - so many different options/modules that can be used in multiple ways to suit the organization. There's really no ONE right way to do something in RE. Organizations have the ability to customize the program in ways that work best for them.

Cons

I honestly cannot think of anything that I don't like about Blackbaud and Raiser's Edge.

Review Source

SU

Stephanie U.  
  
Higher Education  
Used the software for: 2+ years

### "Worth the Money"

February 27, 2015

5.0

Pros

Ease of use. Can use anywhere. Robust. Meets various needs for not only fundraising, but also engagement.

Cons

Price. Multiple add-ons. Occasional downtime, as we are a hosted organization.

Review Source

JCU

Juan Carlos U.  
Director of Development  
Civic & Social Organization  
Used the software for: Less than 6 months

### "The future of Raiser's Edge!"

August 18, 2016

4.5

Pros

RE NXT really brings Raiser's Edge to the next level. We were considering transitioning away from Raiser's Edge all together, but RE NXT has really help us rediscover the enormous potential of RE and Blackbaud products. It is so easy to use, and it includes great extras such as Online Express, the events module and data enrichment services (AddressFinder, EmailFinder, etc.) Wealth ratings and minimum/maximum suggested ask amounts are also an amazing resource to have, and we are already using them to identify donors with higher giving potential and make plans accordingly.

Cons

Figuring out how to divide the use between Raiser's Edge (database view) and RE NXT (webview) may take sometime, but the division actually makes it easier to select users for each. RE NXT is (currently) mainly a tool for the development team and fundraisers to access data and record/update actions from anywhere, and RE database view is really only for the main staff members in charge of recording gifts, updating records and making reports, etc.

Review Source

CD

Chelsia D.  
Co-chair  
Education Management  
Used the software for: 6-12 months

### "Great Database"

October 15, 2019

5.0

Pros

Easy to use, accurate calculations and prompt tech support.

Cons

Research Point should open In a different tab.

Review Source

KC

Kate C.  
Dev. Project Coordinator  
  
Used the software for: 1-2 years

### "Too much car for us."

June 8, 2017

4.0

Pros

Raiser's Edge has a great reputation for large organizations, making sure that they have every tool they need to track donors and donations. They are very adaptable and work hard to stay on top of customer needs.

Cons

Raiser's Edge is too big for our company and our department. I don't have time to track my one-time donor's allergies or favorite golf course. Also, because their program is such an in-depth solution, tracking the bare minimum requires a large amount of clicks and screens.

Review Source

KB

Kenneth B.  
Database Administrator  
Education Management  
Used the software for: 2+ years

### "We migrated to Raiser's Edge in the early 2000's."

October 3, 2017

5.0

We migrated from Jenzabar's Poise system. This gives access to our Constituent data in a very useful interface.

Pros

We consider Raiser's Edge to be the Cadillac of Fund Raising Software. The new RE NXT is very useful for the Executive Staff.

Cons

It is a disparate system. Getting data to Raiser's Edge requires an import. Getting data to our ERP requires an export.

Review Source

JU

James U.  
Senior Director of Development  
Hospital & Health Care  
Used the software for: 2+ years

### "Senior Director of Development"

January 25, 2018

5.0

It's like the Apple Iphones of databases...solid, not as responsive to adapt while others are like Android phones,...will quickly adapt but not work out the bugs first

Pros

The Pros of Blackbaud Raiser's Edge NXT are the functionality, ease of use...it is truly the "Best of the Best".

Cons

The negatives of Blackbaud Raiser's Edge NXT are that it is not as nimble as other databases, integration with email services

Review Source

JD

Jason D.  
Accountant  
Higher Education  
Used the software for: 2+ years

### "Raiser's Edge NXT - the future of fundraising"

June 3, 2016

4.5

Pros

We like it's functionality and ease at which to find and organize/report information.

Cons

Since we are early adopters, we must wait for enhancements like the Director's module and the Gift Processor's module. It would be nice if these modules were released quicker but also understand that it takes time to develop software change of this magnitude.

Review Source

BM

Beth M.  
Database & Website Manager  
Civic & Social Organization  
Used the software for: 2+ years

### "Excellent... Have been using RE for over 10 years!"

August 28, 2015

5.0

Pros

The product is designed solely for nonprofits and always has a solution we need, even if we didn't know we needed it. Everyone from BB I've ever worked with has been wonderful and extremely helpful.

Cons

It's expensive! For smaller organizations, I can understand how they wouldn't be able to afford RE, at least not with all the bells and whistles.

Review Source

DP

Donna P.  
  
  
Used the software for:

### ""

October 13, 2011

5.0

We are the fundraising arm for a large hospital. Before Raiser's Edge, Excel spreadsheets were our tool for logging donations and you can imagine how hard that was to keep track of donors! With Raiser's Edge 7, my life is so easy. I can enter donations and donors in Batch and get any question answered in a Query or Report. I track our Gifts of Tribute in the Tribute module. I love it! Classes I have taken have taught so much and provided shortcuts get the information I need. The teachers have all been patient and kind to an "elder" student. Customer support is unparallelled. They are always there in a second to help when needed and will stick with a problem until it's solved. Raiser's Edge is very easy to use and almost self-teaching. I have benefited from the software so much. We use it for all mailings, donor recognition and reports for accounting. I have instant access to information when a caller comes in with questions, and so much more. I highly recommend Raiser's Edge - I could not do my job without it.

Review Source

MS

Megan S.  
Events Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Occasional Raiser's Edge User "

September 7, 2016

4.0

Pros

It is a great organization tool and perfect for setting up a system of having many different users. I like that users can have limited access so that there is no worry about anyone accidentally messing up certain areas, and those users don't need to learn how to navigate more than they need to.

Cons

Navigating the software is not always the easiest. For someone who uses in-depth aspects of it, but not very frequently, it can be very difficult to find something or make simple changes.

Review Source

ST

Sandra T.  
Director of Accounts and Info Mgr  
Primary/Secondary Education  
Used the software for: 2+ years

### "Raiser's Edge Review"

February 12, 2016

3.5

Pros

Honestly, there are aspects of RE that frustrate the heck out of me, but I do like being able to CHAT with support. I think that was a really good idea.

Cons

Blackbaud, doesn't seem to put as much effort into their existing products as they do acquiring new ones. Changes or upgrades do not happen in RE as fast as one might expect.

Review Source

KS

Krista S.  
Manager, Data Center  
Hospital & Health Care  
Used the software for: 2+ years

### "Raiser's Edge Review"

March 27, 2015

3.5

Pros

The queries and reports that can be pulled from the system. I haven't used other databases but I've heard the queries do not compare to Raiser's Edge,

Cons

The customer service and the cost. For the amount of money we pay for the products, you'd think the customer service would be better. I heard this from many different RE clients.

Review Source

DD

Deb D.  
  
Hospital & Health Care  
Used the software for:

### "Raiser's Edge review - post-7.94"

February 13, 2015

3.0

Pros

Caring and responsive customer support. Powerful program with flexibility to create code tables that apply to our organization.

Cons

Branching into too many areas and not doing a very good job of integrating them well. Making changes that negatively impact customer without adequate testing and troubleshooting - Omnibar, 7.94, etc. Creating too many communication channels and not coordinating them well. Same issues listed as problems for customers in Idea Bank, blogs, forums, Champions, Community, etc. Slap a new catchy name on it and create another place to share feedback, while failing to address the feedback they've already been given. Restrictions on third-party partnerships will drive customers to outside hosting partners. Trying to be everything to everyone; you can't win.

Review Source

MH

Melissa H.  
Senior Database Administrator  
Primary/Secondary Education  
Used the software for: 2+ years

### "Faith in the Future's Review"

July 26, 2016

4.0

Pros

This product makes sense. Its logical in its approach to fundraising.

Cons

Customer Support is spotty; sometimes you get a wonderful support person, other times not so much. I also have a few reports that if I could add additional sorts to them -- like the donor category report by class year in additional to the categories.

Review Source

JG

Jana G.  
IT Manager  
Higher Education  
Used the software for: 2+ years

### "Raiser's Edge "

December 30, 2015

4.0

Pros

This is the best gift processing/donor management systems I have used (I've consulted and used over 6 different systems). The design of the database is more intuitive than most. I also like the constant updates.

Cons

It is a bit more expensive than other products and there is an additional cost for additional functionality.

Review Source

FK

Faith-Anne K.  
Administrative Assistant  
Primary/Secondary Education  
Used the software for: 1-2 years

### "I have been using the on suite products "

June 6, 2016

4.5

Pros

I find that data collection is much easier and the on products are easy to follow from inquiry to applicant to candidate to student

Cons

There are a few areas where you need to fill certain data fields in order to be able to pull data later; however, the field connected to what data I am trying to draw isn't always intuitive. Also there are one or two areas (such as only being allowed to have 1 enrolment contract a year) that don't always work for the way we run admissions.

Review Source

BD

Bethany D.  
Director of Development  
Hospital & Health Care  
Used the software for: 2+ years

### "Development officer that uses it to track actions, notes, donor notes."

April 1, 2016

4.5

Pros

Very robust with many different kinds of functionality. Great way to track donor notes and actions.

Cons

Unimpressed with event modules; hard to integrate with Sphere. Not the most user-friendly system, especially for running reports. The basic user may be overwhelmed. We have specialists in our office to run all queries.

Review Source

BE

Brenda E.  
Database Manager  
Environmental Services  
Used the software for: 2+ years

### "Database Manager"

July 10, 2015

4.5

Pros

Tracking and updating constituents on all levels. You are able to get a clear picture of a constituent from soup to nuts as long as the data is clean going in. It's easy to pull records to view how your campaigning is going.

Cons

Too long of wait times with customer support. Even critical matters take too much time.

Review Source

RF

Rachel F.  
RE Application Admin  
Civic & Social Organization  
Used the software for: 2+ years

### "RE - a solid investment if you want a 360 view of donors"

June 4, 2015

5.0

Pros

I love the reporting capabilities, and also all the additional modules you can use to get a 360° view of your donors. I also love the plug-ins that help you integrate RE with other systems.

Cons

Some of the modules (like the events module) are tricky for first time users, so be sure to get training for your staff!

Review Source

CH

Carmen H.  
Administrative Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Product Improving to New Era"

July 29, 2015

4.5

Pros

It provides my colleagues with all the capabilities to be successful from data entry to data processing and constituent management.

Cons

I currently don't like that this product is not portable but the NXT version takes care of that aspect. Cant wait until it starts working properly and we get to use it.

Review Source

SP

Sarah P.  
Consultant  
  
Used the software for: 2+ years

### "I love the Raiser's Edge"

September 14, 2016

4.0

Pros

I love the Raiser's Edge for constituent relationship management, prospect management, gift recording, stewardship, events - it has everything I need! Blackbaud is a great company that really helps when you have questions.

Cons

Blackbaud is a behemoth of a company, and can be quite pushy with sales.

Review Source

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