# Page 11 | Blackbaud Raiser's Edge NXT Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Blackbaud Raiser's Edge NXT the right Nonprofit solution for you? Explore 416 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews

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Blackbaud Raiser's Edge NXT

4.2 (416)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 11 - Reviews of Blackbaud Raiser's Edge NXT

## Showing most helpful reviews

Showing 251-275 of 416 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PH

Patti H.  
Director of Advancement Services  
Primary/Secondary Education  
Used the software for: 2+ years

### "Blackbaud's Raiser's Edge"

March 20, 2015

4.0

Pros

I find that RE is very versatile and user-friendly. After using the product for 15 years in a healthcare environment, I moved to K-12 Education and have had no trouble switching gears!

Cons

Right now I feel that there should be more field integration options between Raiser's Edge and Education Edge.

Review Source

LB

Lisa B.  
Database Specialist  
Civic & Social Organization  
Used the software for: 2+ years

### "Raisers Edge and Blackbaud software"

December 23, 2015

4.0

Pros

I like Raisers Edge in the amount of data tables and "common-sense" storage system of information. I think that since Blackbaud has many different non-profit customers, it is a reliable and always creating better products.

Cons

I do not like citrix for hosting, because of the lag and login process.

Review Source

JH

Janice H.  
Director of Development  
Environmental Services  
Used the software for: 2+ years

### "Still one of the best, but cost prohibitive for smaller non-profits"

August 30, 2016

4.0

Pros

Their help desk is unparalleled. It's powerful software and really does nearly everything you would want it to.

Cons

It's pricey and perhaps more than is necessary for smaller non-profits. I've also found that it can be intimidating for some staff to use, though it couldn't be more user friendly.

Review Source

MR

Melissa R.  
Raiser's Edge and Data Systems Manager  
  
Used the software for: 2+ years

### "Going on 8 years of RE love!"

May 31, 2016

4.5

Pros

Product: ease of use and friendly interface for all department users- seamless compatibility with MS Office Vendor: great customer service and quick response

Cons

Product: cost...it is pricey so it isn't always a viable solution for smaller nonprofits. Vendor: I have no complaints thus far!

Review Source

JK

Jenny K.  
Director of Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Overall a decent product"

June 10, 2015

4.0

Pros

It is user friendly and easy to navigate. Global changes are pretty smooth as well making large data clean-ups nice. Love the ability to put some customization into it.

Cons

At times Blackbaud seems to have grown too large. Recommending product enhacements tends to go into a black hole.

Review Source

SH

Sarah H.  
  
  
Used the software for:

### "Dated Functionality and UI "

April 20, 2017

3.0

I used Raiser's Edge for quite some time as the coordinator for a large cohort of members. It was a huge pain in the butt. The company ended up migrating away from RE simply because the software was incredibly clunky and looked like something out of the 90s, with functionality that wasn't that much better. Editing records was a pain, and conducting searches required a pretty thorough knowledge of Boolean terminology. Even then, it would sometimes take pretty esoteric knowledge to locate things properly. Batch processing took what seemed like a lifetime every time. Running reports was neither easy nor particularly useful, and the export formats were not typically the most useful (e.g. excel sheets).

Review Source

JAC

Jo Anna C.  
Date Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "I use RE for information updated to the records"

February 22, 2018

4.0

Pros

It is very reliable and I kind it easy to use. I update all of our Alumni records and I find it has all the information we need to run queries and reports.

Cons

Some areas are in the program and can not be changed. For example Events, not all our Events fits into RE templates.

Review Source

NS

Nicole S.  
Annual Fund Manager  
Civic & Social Organization  
Used the software for: 2+ years

### "Raiser's Edge"

August 29, 2015

4.5

Pros

I like the robustness. I can work on prospects, grants, events, annual, capital...

Cons

It can be too big for some organizations. If you are very small, it can be too expensive to jump in to right off the bat. But also worth it down the line if you have the money to invest.

Review Source

SC

Sandy C.  
  
  
Used the software for: 2+ years

### "It's the FOR EVERYONE Database!"

September 27, 2018

4.0

Pros

Gives access with ease to anyone who needs a information from your database. Very easy to lock down sections and very intuitive!

Cons

If you have already had RE7, terminology takes some getting used to. Also, waiting for all features to open up so DB Administrators can stay in the NXT view rather than the Database View throughout the day.

Review Source

DN

Debra N.  
Development Associate  
Hospital & Health Care  
Used the software for: 2+ years

### "What I like about The Raiser's Edge"

July 22, 2016

4.0

Pros

I've always found The Raiser's Edge easy to use and learn. Blackbaud's customer support is top notch as well

Cons

For a small organization like ours, The Raiser's Edge is quite costly and the cost of modules has prevented us from using features that would be beneficial.

Review Source

JJ

Jay J.  
Business Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Ideal only if you exactly know what your requirements are "

March 16, 2019

3.0

The latest version of the product is more salable compared to the previous versions but remember this product is ideal for the fundraising/charity domain, might need a more robust CRM integrated to this if you need advance profiling

Pros

Price/ Value for money Addresses the domain specific requirements Customers have more control over the admin functionality with on premis storage The near perfect solution for fundraising

Cons

No clear direction of the new releases Only new versions have better UI and flexibility around reporting Might need other powerful CRMs to work hand in hand

Review Source

CR

Catherine R.  
administrative coordinator  
Higher Education  
Used the software for: 2+ years

### "Very good to work with and user friendly"

June 7, 2017

4.0

Pros

The ability to search for constituents. The ease of inputting in the information needed for each gift donor.

Cons

The ability to run reports as needed. Would like to have more use of access with the reports that I use a lot.

Review Source

SM

Stacy M.  
Manager  
Religious Institutions  
Used the software for: 2+ years

### "Excellent Tool for Nonprofits"

December 5, 2017

5.0

Pros

Very easy to access and merge lists for mailings to your donors. Newsletters or Thank You letters are a breeze.

Cons

Some features are more difficult to use and take much more time and user effort to accomplish than others.

Review Source

LC

Lisa C.  
Webmaster/Database Manager  
Primary/Secondary Education  
Used the software for: 2+ years

### "A minimal user Of RE"

May 18, 2015

4.5

Pros

That this integrates with our other Blackbaud products. Blackbaud's customer service is great.

Cons

The last update caused problems with our integration with the Education Edge. Blackbaud seems to push out a solution later and later than the original timetable.

Review Source

TK

Ted K.  
  
Civic & Social Organization  
Used the software for:

### "Happy Raiser's Edge Users since 2008!"

September 30, 2014

4.0

Pros

Raiser's Edge is a solid and rigorous solution for a premises-based CRM system. Using MS SQL server, it is based on industry standard and highly reliable technology. Data on gifts, constituents, events, and other common fundraising information is linked in logical, relevant, and meaningful ways. The software reflects solid understanding of how non-profits actually operate, from language to processes.

Cons

Overall, the software is very well structured. However, it can be a challenge to load external data, although there are good third-party products. Little things, like how email addresses are stored, could be improved. Also, queries could be more flexible. We wish the volunteer module was more sophisticated too.

Review Source

JC

Jennifer C.  
Development Services Officer  
Civic & Social Organization  
Used the software for: 2+ years

### "RE user for 10 years now...now added RE:NXT to the mix!"

July 9, 2015

4.5

Pros

Blackbaud is very responsive to user feedback and suggestions. Not only receptive when users contact them with ideas, but the company actively solicits feedback and opinions from customers.

Cons

Can be an expensive option depending on the options needed.

Review Source

AM

Andee M.  
Administrative Assistant  
Higher Education  
Used the software for: 2+ years

### "4 years in"

February 5, 2016

4.0

Pros

Raiser's Edge is SO much more user friendly than the other products that we have available for us on campus

Cons

The seemingly constant upsales to the latest and greatest tech instead of upgrading and simplifying the usability of what they have.

Review Source

EE

Eddye E.  
Database Manager  
Philanthropy  
Used the software for: 2+ years

### "Raiser's Edge is an advanced tool that works for our organization. "

December 31, 2015

4.0

Pros

It is simple enough to use for all users, but is able to handle many complex situations.

Cons

Updates and modernization for client-based versions of RE. I would love to see the capability of RENXT be available for clients who cannot go hosted.

Review Source

BG

Ben G.  
DBA  
Religious Institutions  
Used the software for: Less than 6 months

### "A Serious Slow-Down From On-premises Hosting"

August 17, 2017

3.0

If Blackbaud could speed up the connection to the Database View Raiser's Edge NXT would be great!

Pros

The Web View portion of the software is amazing! You can search for constituents much more easily than you could by what is now called the "Database View". The interactions are great even for mobile.

Cons

Compared to when we were hosted on-premises the data entry through the "Database View" is slow. We have also struggled with some server issues on their hosting. We traded more functionality for lower efficiency unfortunately.

Review Source

CP

Charleigh P.  
Advancement Systems Administrator  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Good but limited."

March 1, 2017

4.0

Pros

It has a very user-friendly interface. Those not technologically-savvy can figure it out pretty quickly.

Cons

The "list" function has limited options and so does not function as well as "query", and the media tab does not necessarily sync both ways, I guess. It's generally "what-you-see-is-what-you-get" and there's not a lot of options to use queries, exports, or reports from here.

Review Source

KE

Keri E.  
Database Administrator  
Civic & Social Organization  
Used the software for: 2+ years

### "Database Administrator"

May 28, 2015

5.0

Pros

Good Support. The product is flexible to meet various needs.

Cons

If you don't hire someone to be responsible for the database it can be frustrating for staff as they don't have the time or skills to get the information they need.

Review Source

JP

Jenny P.  
Director of Operations  
Higher Education  
Used the software for: 2+ years

### "Using it since 1994 and love it!"

April 22, 2016

4.5

Pros

Very helpful customer service, target analytics and integration.

Cons

Hmmm...that's a hard one as I love it. Whenever I need help I can always call and get it from someone. I have used TA which help keep the database healthy.

Review Source

KR

Katie R.  
Director of Develoment  
Civic & Social Organization  
Used the software for: 2+ years

### "Raisers Edge"

June 16, 2017

5.0

Pros

This is the best fundraising software i have used. It was like have a second employee. I would recommend this to anyone.

Cons

The only con is the price. It is expensive for a small non-profit. Other then that no other cons ..

Review Source

CN

Chris N.  
Sr. Manager, Leadership Giving Administration  
Hospital & Health Care  
Used the software for: Less than 6 months

### "RE vs. RE NXT"

October 11, 2016

4.0

I have had great experience with Raiser's Edge NXT. It is easy to use and provides an overall view of the constituents for the fundraiser's on the go. It has predefined reports/queries/dashboards. The dashboards gives the user the ability to view all the necessary information in one place when communicating with the constituent. Also the action updates are quick and easy through NXT.

Review Source

ET

Elaine T.  
IT Director  
  
Used the software for: Less than 6 months

### "User since 1997 with three different non-profits and it has EXCELLED"

October 13, 2015

4.5

Pros

The software is one of the most comprehensive fund raising software for the Non Profit Industry. I like how is is "rigid" enough to follow normal database software protocols and data integrity standards, but also flexible enough to be set up so that it "works" for your specific organization. A 4-year private university's needs will be different than that of a food bank or foundation, so it's flexible but strong all at the same time. The vendor is coming round the bend and really starting to listen to the Customer Voice. They have the absolute best support team I've ever encountered.

Cons

Some of the additional modules, such as events and volunteers need a MAJOR re-haul, but the general funcationality is there, and many of the issues we have are specific to how our organization works. The vendor sometimes seems a little too interested in the bottom line.

Review Source

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