# Page 11 | Blackbaud Raiser's Edge NXT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Blackbaud Raiser's Edge NXT the right Nonprofit CRM solution for you? Explore 418 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews --- Blackbaud Raiser's Edge NXT 4.2 (418) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 11 - Reviews of Blackbaud Raiser's Edge NXT ## Showing most helpful reviews Showing 251-275 of 418 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Carmen H. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Great Product Improving to New Era" July 29, 2015 4.5 Pros It provides my colleagues with all the capabilities to be successful from data entry to data processing and constituent management. Cons I currently don't like that this product is not portable but the NXT version takes care of that aspect. Cant wait until it starts working properly and we get to use it. Review Source SP Sarah P. Consultant Used the software for: 2+ years ### "I love the Raiser's Edge" September 14, 2016 4.0 Pros I love the Raiser's Edge for constituent relationship management, prospect management, gift recording, stewardship, events - it has everything I need! Blackbaud is a great company that really helps when you have questions. Cons Blackbaud is a behemoth of a company, and can be quite pushy with sales. Review Source PH Patti H. Director of Advancement Services Primary/Secondary Education Used the software for: 2+ years ### "Blackbaud's Raiser's Edge" March 20, 2015 4.0 Pros I find that RE is very versatile and user-friendly. After using the product for 15 years in a healthcare environment, I moved to K-12 Education and have had no trouble switching gears! Cons Right now I feel that there should be more field integration options between Raiser's Edge and Education Edge. Review Source LB Lisa B. Database Specialist Civic & Social Organization Used the software for: 2+ years ### "Raisers Edge and Blackbaud software" December 23, 2015 4.0 Pros I like Raisers Edge in the amount of data tables and "common-sense" storage system of information. I think that since Blackbaud has many different non-profit customers, it is a reliable and always creating better products. Cons I do not like citrix for hosting, because of the lag and login process. Review Source JH Janice H. Director of Development Environmental Services Used the software for: 2+ years ### "Still one of the best, but cost prohibitive for smaller non-profits" August 30, 2016 4.0 Pros Their help desk is unparalleled. It's powerful software and really does nearly everything you would want it to. Cons It's pricey and perhaps more than is necessary for smaller non-profits. I've also found that it can be intimidating for some staff to use, though it couldn't be more user friendly. Review Source MR Melissa R. Raiser's Edge and Data Systems Manager Used the software for: 2+ years ### "Going on 8 years of RE love!" May 31, 2016 4.5 Pros Product: ease of use and friendly interface for all department users- seamless compatibility with MS Office Vendor: great customer service and quick response Cons Product: cost...it is pricey so it isn't always a viable solution for smaller nonprofits. Vendor: I have no complaints thus far! Review Source JK Jenny K. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Overall a decent product" June 10, 2015 4.0 Pros It is user friendly and easy to navigate. Global changes are pretty smooth as well making large data clean-ups nice. Love the ability to put some customization into it. Cons At times Blackbaud seems to have grown too large. Recommending product enhacements tends to go into a black hole. Review Source SH Sarah H. Used the software for: ### "Dated Functionality and UI " April 20, 2017 3.0 I used Raiser's Edge for quite some time as the coordinator for a large cohort of members. It was a huge pain in the butt. The company ended up migrating away from RE simply because the software was incredibly clunky and looked like something out of the 90s, with functionality that wasn't that much better. Editing records was a pain, and conducting searches required a pretty thorough knowledge of Boolean terminology. Even then, it would sometimes take pretty esoteric knowledge to locate things properly. Batch processing took what seemed like a lifetime every time. Running reports was neither easy nor particularly useful, and the export formats were not typically the most useful (e.g. excel sheets). Review Source JAC Jo Anna C. Date Specialist Hospital & Health Care Used the software for: 2+ years ### "I use RE for information updated to the records" February 22, 2018 4.0 Pros It is very reliable and I kind it easy to use. I update all of our Alumni records and I find it has all the information we need to run queries and reports. Cons Some areas are in the program and can not be changed. For example Events, not all our Events fits into RE templates. Review Source NS Nicole S. Annual Fund Manager Civic & Social Organization Used the software for: 2+ years ### "Raiser's Edge" August 29, 2015 4.5 Pros I like the robustness. I can work on prospects, grants, events, annual, capital... Cons It can be too big for some organizations. If you are very small, it can be too expensive to jump in to right off the bat. But also worth it down the line if you have the money to invest. Review Source SC Sandy C. Used the software for: 2+ years ### "It's the FOR EVERYONE Database!" September 27, 2018 4.0 Pros Gives access with ease to anyone who needs a information from your database. Very easy to lock down sections and very intuitive! Cons If you have already had RE7, terminology takes some getting used to. Also, waiting for all features to open up so DB Administrators can stay in the NXT view rather than the Database View throughout the day. Review Source DN Debra N. Development Associate Hospital & Health Care Used the software for: 2+ years ### "What I like about The Raiser's Edge" July 22, 2016 4.0 Pros I've always found The Raiser's Edge easy to use and learn. Blackbaud's customer support is top notch as well Cons For a small organization like ours, The Raiser's Edge is quite costly and the cost of modules has prevented us from using features that would be beneficial. Review Source JJ Jay J. Business Analyst Information Technology and Services Used the software for: 1-2 years ### "Ideal only if you exactly know what your requirements are " March 16, 2019 3.0 The latest version of the product is more salable compared to the previous versions but remember this product is ideal for the fundraising/charity domain, might need a more robust CRM integrated to this if you need advance profiling Pros Price/ Value for money Addresses the domain specific requirements Customers have more control over the admin functionality with on premis storage The near perfect solution for fundraising Cons No clear direction of the new releases Only new versions have better UI and flexibility around reporting Might need other powerful CRMs to work hand in hand Review Source CR Catherine R. administrative coordinator Higher Education Used the software for: 2+ years ### "Very good to work with and user friendly" June 7, 2017 4.0 Pros The ability to search for constituents. The ease of inputting in the information needed for each gift donor. Cons The ability to run reports as needed. Would like to have more use of access with the reports that I use a lot. Review Source SM Stacy M. Manager Religious Institutions Used the software for: 2+ years ### "Excellent Tool for Nonprofits" December 5, 2017 5.0 Pros Very easy to access and merge lists for mailings to your donors. Newsletters or Thank You letters are a breeze. Cons Some features are more difficult to use and take much more time and user effort to accomplish than others. Review Source LC Lisa C. Webmaster/Database Manager Primary/Secondary Education Used the software for: 2+ years ### "A minimal user Of RE" May 18, 2015 4.5 Pros That this integrates with our other Blackbaud products. Blackbaud's customer service is great. Cons The last update caused problems with our integration with the Education Edge. Blackbaud seems to push out a solution later and later than the original timetable. Review Source TK Ted K. Civic & Social Organization Used the software for: ### "Happy Raiser's Edge Users since 2008!" September 30, 2014 4.0 Pros Raiser's Edge is a solid and rigorous solution for a premises-based CRM system. Using MS SQL server, it is based on industry standard and highly reliable technology. Data on gifts, constituents, events, and other common fundraising information is linked in logical, relevant, and meaningful ways. The software reflects solid understanding of how non-profits actually operate, from language to processes. Cons Overall, the software is very well structured. However, it can be a challenge to load external data, although there are good third-party products. Little things, like how email addresses are stored, could be improved. Also, queries could be more flexible. We wish the volunteer module was more sophisticated too. Review Source JC Jennifer C. Development Services Officer Civic & Social Organization Used the software for: 2+ years ### "RE user for 10 years now...now added RE:NXT to the mix!" July 9, 2015 4.5 Pros Blackbaud is very responsive to user feedback and suggestions. Not only receptive when users contact them with ideas, but the company actively solicits feedback and opinions from customers. Cons Can be an expensive option depending on the options needed. Review Source AM Andee M. Administrative Assistant Higher Education Used the software for: 2+ years ### "4 years in" February 5, 2016 4.0 Pros Raiser's Edge is SO much more user friendly than the other products that we have available for us on campus Cons The seemingly constant upsales to the latest and greatest tech instead of upgrading and simplifying the usability of what they have. Review Source EE Eddye E. Database Manager Philanthropy Used the software for: 2+ years ### "Raiser's Edge is an advanced tool that works for our organization. " December 31, 2015 4.0 Pros It is simple enough to use for all users, but is able to handle many complex situations. Cons Updates and modernization for client-based versions of RE. I would love to see the capability of RENXT be available for clients who cannot go hosted. Review Source BG Ben G. DBA Religious Institutions Used the software for: Less than 6 months ### "A Serious Slow-Down From On-premises Hosting" August 17, 2017 3.0 If Blackbaud could speed up the connection to the Database View Raiser's Edge NXT would be great! Pros The Web View portion of the software is amazing! You can search for constituents much more easily than you could by what is now called the "Database View". The interactions are great even for mobile. Cons Compared to when we were hosted on-premises the data entry through the "Database View" is slow. We have also struggled with some server issues on their hosting. We traded more functionality for lower efficiency unfortunately. Review Source CP Charleigh P. Advancement Systems Administrator Primary/Secondary Education Used the software for: 1-2 years ### "Good but limited." March 1, 2017 4.0 Pros It has a very user-friendly interface. Those not technologically-savvy can figure it out pretty quickly. Cons The "list" function has limited options and so does not function as well as "query", and the media tab does not necessarily sync both ways, I guess. It's generally "what-you-see-is-what-you-get" and there's not a lot of options to use queries, exports, or reports from here. Review Source KE Keri E. Database Administrator Civic & Social Organization Used the software for: 2+ years ### "Database Administrator" May 28, 2015 5.0 Pros Good Support. The product is flexible to meet various needs. Cons If you don't hire someone to be responsible for the database it can be frustrating for staff as they don't have the time or skills to get the information they need. Review Source JP Jenny P. Director of Operations Higher Education Used the software for: 2+ years ### "Using it since 1994 and love it!" April 22, 2016 4.5 Pros Very helpful customer service, target analytics and integration. Cons Hmmm...that's a hard one as I love it. Whenever I need help I can always call and get it from someone. I have used TA which help keep the database healthy. Review Source KR Katie R. Director of Develoment Civic & Social Organization Used the software for: 2+ years ### "Raisers Edge" June 16, 2017 5.0 Pros This is the best fundraising software i have used. It was like have a second employee. I would recommend this to anyone. Cons The only con is the price. It is expensive for a small non-profit. Other then that no other cons .. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.