# Page 12 | Blackbaud Raiser's Edge NXT Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Blackbaud Raiser's Edge NXT the right Nonprofit solution for you? Explore 416 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews

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Blackbaud Raiser's Edge NXT

4.2 (416)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 12 - Reviews of Blackbaud Raiser's Edge NXT

## Showing most helpful reviews

Showing 276-300 of 416 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VG

Valerie G.  
Philanthropy Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "12+ years experience and still loving Raiser's Edge"

September 14, 2015

4.5

Pros

I like that they're always coming out with new developments and changes and actually listen to their customers and make changes based on customer feedback.

Cons

It's quite expensive and each add-on is an additional charge.

Review Source

KB

Kim B.  
Database Coord.  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy to use "

May 9, 2016

4.0

Pros

Blackbaud is full of customer service reps that are waiting to help out. Whenever I have an issue, which isn't often, they're always there via chat, phone, or e-mail to answer my questions. NXT itself is built to make fundraising and prospect research easy. It's great for gift officers who are on the go, meeting with donors a lot. They can add notes and check on constituents' history easily both via computer and mobile device.

Cons

I personally don't use NXT much as I do all the data entry into the Raiser's Edge database.

Review Source

MG

Michelle G.  
Database Manager  
Fine Art  
Used the software for: 2+ years

### "Good product for busy development offices"

September 4, 2015

4.5

Pros

Blackbaud has great customer support! Raisers Edge is built for development offices and is a great tool.

Cons

There are tasks that are not always intuitive to figure out but spend a bit of time and you'll be ok.

Review Source

CZ

Carrie Z.  
Database Administrator/Webmaster  
Civic & Social Organization  
Used the software for: 2+ years

### "All your fundraising needs in one place"

August 28, 2015

4.0

Pros

Excellent customer support and the ability to create complex queries with all the data you have entered/collected.

Cons

Without proper training, results from queries run are incorrect. Without you knowing it.

Review Source

KM

Kathy M.  
Data Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "It is by far the best I've work with and has the best support."

August 14, 2015

4.5

Pros

The reliability of reports and its support staff. I like the gift processing and acknowledgement process as well.

Cons

There are just a few tweaks that I'd like to see. They listen - but changes take time.

Review Source

JM

Jaime M.  
Database and Reporting Assistant  
  
Used the software for: 1-2 years

### "The ability to access information on mobile is great for keeping track of clients and meetings."

February 6, 2018

3.0

Pros

Allowing people who do not know the software in-depth to be able to create simple queries by themselves, and its mobile friendly.

Cons

It can be slow at times, and if a query is not set up properly, a relationship officer might have too much access to data. For example, checking how many gifts a client has given, without checking how many were written off.

Review Source

SW

Sheila W.  
Database manager  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Raiser's Edge NXT DBA "

January 2, 2018

3.0

I prefer NXT vs. classic view however, as a Database Manager I spend the majority of my time in the classic view. NXT is not built out all the way and some of the features that are in the old view is not in NXT.

Pros

User friendly. The search function is a good tool in NXT unlike combing through a ton of names. List pull is essentially easier to generate than queries.

Cons

Reporting is limited. You may specify dashboards however, I find you are unable to include a limited the number of appeals or funds to display.

Review Source

rC

rosie C.  
Development Director  
Civic & Social Organization  
Used the software for: 6-12 months

### "Great software for donor management"

April 4, 2018

3.0

This is a top of the line software for a medium to large-sized nonprofit.

Pros

This software is very intuitive and easy to use. I like the reports it is able to generate and I rely on them often. It is cloud-based and accessible from anywhere. The data merge from our old database to this one was seamless and the staff were great. I like the user interface.

Cons

This product is more expensive than most that we've researched. The reports, while helpful, can be complicated to run and manage.

Review Source

AQ

Angel Q.  
Sr. Data Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "3 years with product"

November 6, 2015

3.5

Pros

How many different products and plug ins can be used for any purpose and always finding more

Cons

Some things are a little constrained like consecutive years giving but the product and vendor are great

Review Source

MB

Missy B.  
Database Administrator  
Religious Institutions  
Used the software for: 2+ years

### "Database Administrator of RE for four years"

September 8, 2015

5.0

Pros

Ease of pulling specific data out of the database.

Cons

Cost for additional data services - i.e. email finder, deceased record finder. You can get these done through other companies much cheaper.

Review Source

BS

Brianna S.  
Annual Fund Coordinator  
Higher Education  
Used the software for: Less than 6 months

### "Big Fan of RE"

November 7, 2016

5.0

I've been using RE since earl 2014, although not on the level I currently use it. There's been a bit of a learning curve at my current position vs. at my previous position, but thanks to BBCON, Bill Connors' book, and lots of online tutorials, I've been able to gain a bit more confidence with the program each day, especially when it comes to pulling queries. One thing I've found helpful is that if there's a step I tend to forget, like remembering to exclude inactive or deceased constituents, writing that step on a Post-it note and sticking it to my computer has been immensely helpful.

Review Source

JD

Jennifer D.  
  
Primary/Secondary Education  
Used the software for:

### "Very intuitive and excellent customer support available"

October 17, 2014

4.5

Pros

I find the software extremely user-friendly and fairly easy to figure out on your own, just by exploring and trying different options. And customer support is absolutely wonderful, so if you do get stuck or don't have time to waste playing with it, calling Blackbaud, or taking an online tutorial (there are so many free, quick 1-2 minute tutorials on pretty much any topic you can imagine), they will quickly help teach you what you need.

Cons

There are a few types of data that I would like to be able to query that I cannot (yet, but perhaps it will be added in an updated version of the software!), but other than that, I do not have any complaints.

Review Source

KS

Karl S.  
IT Manager  
Religious Institutions  
Used the software for: 2+ years

### "Raiser's Edge"

May 20, 2015

3.5

Pros

It is the best when it comes to Non-profit CRMs. From what I can tell nothing comes close to the functionality or support.

Cons

It can be expensive and will keep going up 2-5% a year.

Review Source

KH

KaLeigh H.  
Admin Assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Efficiency at it's best"

April 26, 2018

4.0

Pros

The system is very easy to learn once you get the basics. There are so many reports and groupings you can do for your data!

Cons

You'll have to invest in training sessions for some of the areas. It's not necessarily a "pick up and go" type of program at times.

Review Source

NB

Nicole B.  
  
Hospital & Health Care  
Used the software for: 2+ years

### "(Unofficial) Raiser's Edge Administrator"

February 25, 2015

4.5

Pros

I love the versatility of the Raiser's Edge and the ability to tailor it to your organization's needs.

Cons

It's highly complex. It's easy to get bogged down in all the fields/details.

Review Source

SB

Scott B.  
  
  
Used the software for:

### "Say no to RE! Our organization would get away from BB if we could."

December 18, 2014

1.5

Pros

It works well with their other product, The Financial Edge. They are also a dominant vendor who will be around for years to come.

Cons

Deployment of patches and updates is archaic at best. It has been this way for my 13 years working with them, and they have no known plans to improve the process. Additionally, Blackbaud pushes really hard for their cloud products. Beware, because once you give them your data, you will not get it back easily to move away from them if you need to. Support over the years has been fair to very poor. Our organization at one point had to go outside of support to contact one of their VPs to fix an issue.

Review Source

AC

Angela C.  
Director of Development  
Civic & Social Organization  
Used the software for: 2+ years

### "Raiser's Edge User - now converting to Hosted environment and NXT! "

March 24, 2016

3.0

Pros

I like that there are new tools always in development

Cons

It can be difficult to navigate the complexities of the software given that we do not have an in-house IT professional.

Review Source

NG

Nickalaus G.  
CFO  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Product "

March 15, 2015

4.5

Pros

I like the SaaS Model, and our sale point of contact is the greatest.

Cons

It is not product specific just getting use to database basics.

Review Source

KC

Kelly C.  
Development Manager  
Higher Education  
Used the software for: 2+ years

### "I love Rasier's Edge"

June 21, 2016

5.0

Pros

Report options are great. Relationship and note details are easily recorded.

Cons

Requires a bit of expertise/knowledge/training, will take an investment of time to learn it.

Review Source

NG

Nancy G.  
Data Management  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Piece of Cake.. no crumbs"

October 29, 2015

5.0

Pros

Easy to use, easy to learn, the support and online webinars were very helpful and easy to follow along with

Cons

I haven't found anything yet that I do not like about this product. While at a doctors office last week and being handed 6 sheets of paper to fill out made me realize they could really use a system like Blackbaud

Review Source

AC

Alicia C.  
Database Coordinator  
Civic & Social Organization  
Used the software for: 2+ years

### "Learning something new every day"

May 29, 2015

4.0

Pros

The best thing about Raiser's Edge is the functionality for my organization.

Cons

It can be challenging to make other programs such as our POS function efficiently with RE.

Review Source

SG

Shelly G.  
Advancement Specialist  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Easy on the eyes"

November 7, 2018

5.0

Pros

It's beautiful, truly. The built-in graphs are a data-nerd's dream. Every tab offers something new and you're always saying, "I didn't know it could do that". I especially love the interface it allows for constituents to interact, report, and track their fundraising efforts. Just amazing.

Cons

This is a tough one! I can't think of anything negative to say about it. I really like this product and every day I look forward working with it.

Review Source

CM

Carolyn M.  
Administrative Assistant  
Primary/Secondary Education  
Used the software for: 2+ years

### "Primary user in my office for five years."

April 24, 2015

3.5

Pros

It is optimized for use as a fundraising database, making it easy to track giving.

Cons

Unless you upgrade to optional modules, tracking some information is cumbersome.

Review Source

JC

Jennifer C.  
Digital Marketing Specialist  
  
Used the software for: 2+ years

### "RE is as great product for non-profits to use to manage data."

January 13, 2016

4.0

Pros

I like the resources available - support, forums, consultants, etc.

Cons

There are definitely aspects of the product that are not intuitive and/or user friendly.

Review Source

AM

Amy M.  
Database Administrator  
Civic & Social Organization  
Used the software for: 2+ years

### "Raiser's Edge"

April 26, 2016

4.5

Pros

It's versatile. You can customize the software to your organization's needs.

Cons

With so many ways to customize, it can be difficult to align the processes.

Review Source

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