# Page 13 | Blackbaud Raiser's Edge NXT Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Blackbaud Raiser's Edge NXT the right Nonprofit solution for you? Explore 416 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews

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Blackbaud Raiser's Edge NXT

4.2 (416)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 13 - Reviews of Blackbaud Raiser's Edge NXT

## Showing most helpful reviews

Showing 301-325 of 416 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BW

Brock W.  
Manager, Development  
Civic & Social Organization  
Used the software for: 1-2 years

### "Meeting our organization's needs"

April 13, 2016

4.0

Pros

The support services have been invaluable as we've worked through the learning curve of this product.

Cons

The tool has a lot of power for querying and exporting data, as well as customizations and plugins. Because of this it can take some time to feel comfortable with the more advanced use of the software.

Review Source

SW

Sunshine W.  
Data Technologist  
Civic & Social Organization  
Used the software for: 2+ years

### "This is an amazing tool"

November 12, 2015

4.5

Pros

Blackbaud Raiser's Edge is a robust database and the customer service is amazing.

Cons

The sales tactics can be pushy. They call and email constantly.

Review Source

KG

Kim G.  
Staff Assistant  
Higher Education  
Used the software for: Less than 6 months

### "RENXT"

December 16, 2016

5.0

We have been Raiser's Edge users for more than 15 years and this past summer we upgraded to RENXT. Our fundraisers are excited about the web version of Raiser's Edge which makes their job so much easier.

Pros

Once our staff took the Raiser's Edge training provided by Blackbaud, we have been able to do things with Raiser's Edge we didn't even know was possible. Raiser's Edge really is a comprehensive software system.

Cons

I can't really say there are any "cons."

Review Source

CP

Chery P.  
Advancement Services  
Fine Art  
Used the software for: 2+ years

### "Database Admin"

June 9, 2016

4.0

Pros

reports, the diversity of custom reports contributes to better perform my job

Cons

Too many emails and calls from to sale products and others.

Review Source

VC

Veronique C.  
Database Manager  
Environmental Services  
Used the software for: 2+ years

### "Long time User"

August 8, 2016

3.5

Pros

Stability, robustness, there is solid training available

Cons

Old fashioned look, expensive - lots of fields don't have dates attached to them

Review Source

ME

Michelle E.  
  
Hospital & Health Care  
Used the software for: 2+ years

### "Working with Raiser's Edge couldn't be easier or more interesting!"

February 26, 2015

5.0

Pros

They are always changing and growing. They are always offering new products.

Cons

Sometimes, the new products are not integrated as well.

Review Source

KT

Karina T.  
Development Systems Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Software!"

June 19, 2019

5.0

It's easy to use. You can use it on the go. Enter notes into records when visiting with a donor on the spot and don't have to remember things later. It's a very great product.

Pros

The ease of use and the look. I have used the database for a long time and seeing all information that is stored into 10 different tabs in one screen is incredible.

Cons

Still does not have all the ability that database view has but it is being worked on daily

Review Source

AL

Amy L.  
Director of Development  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "The Raiser's Edge you know and love, but even better!"

February 9, 2017

5.0

Raiser's Edge NXT made using RE more efficient and available where and when you need it. Same amazing support team and integrated services. In my experience, Blackbaud stays a step ahead so they are always on the cutting edge of donor management and tracking.

Review Source

AW

Ann W.  
  
  
Used the software for:

### ""

October 13, 2011

4.5

We have been using Raiser's Edge for over 20 years; and although it can be a little frustrating at times, it is a terrific product. I don't know about any other software that is better or more robust. The only reason that it can be a little frustrating is that it can do so much and there is always something new to learn. However, it is easy for almost everyone to use - one doesn't have to be a computer whiz. Blackbaud doesn't just sit on its fine product, but listens to their customers by continuing to improve Raiser's Edge. I can't imagine what life would be like without Raiser's Edge because of all that it can do. We are now in the midst of integrating with other Blackbaud products; I can't wait until everyone becomes a Blackbaud fan!

Review Source

AB

Alice B.  
Director of Communications and Mission Advancement  
Religious Institutions  
Used the software for: 2+ years

### "Raiser's Edge - The Future is Now!"

October 23, 2015

4.5

Pros

Robust database with the online express feature a big plus!!

Cons

Need more features in online express and the NXT system!

Review Source

JM

Jess M.  
DBA  
  
Used the software for: 6-12 months

### "RE NXT"

October 27, 2017

4.0

This will be a 5-star product with just a few tweaks, and I believe Blackbaud is working on improving the things reviewers have listed in the "Cons" section.

Pros

The entire user interface is a huge improvement from the RE database view. The navigation is intuitive and the list functionality is very user friendly.

Cons

It doesn't communicate flawlessly with the RE database view, and some features from RE are not available in NXT.

Review Source

BL

Betty L.  
HR Consultant  
Philanthropy  
Used the software for: 1-2 years

### "I evaluated this software for a non-profit client"

May 16, 2018

4.0

Pros

The non-profit I consulted for was looking to cut the time it took to get things done and wanted a tool like this to explore.

Cons

Well, the budget this client was allowing for software left this software out of the running..too bad

Review Source

JC

Jodi C.  
Development Administrator  
Philanthropy  
Used the software for: 2+ years

### "Raiser's Edge Review"

November 7, 2015

4.5

Pros

Great support, reports, pledge tracking, and cloud hosting.

Cons

The hosted environment does not link to Outlook 365.

Review Source

LH

Lauren H.  
  
Primary/Secondary Education  
Used the software for:

### "The Benchmark Nonprofit Database"

November 6, 2014

4.0

Pros

Blackbaud has become a one-stop shop for all things nonprofit technology-related. I love the integration between all their different products, and Raiser's Edge is the nonprofit standard for database functionality; it's highly powerful and pretty easy to learn to use.

Cons

I would like to be able to write my own custom reports without needing a full working knowledge of Crystal Reports. The "canned" reports that come with the software are highly customizable, but there are some instances where I would like to pull things a little differently from what they offer.

Review Source

BC

Brenna C.  
  
Higher Education  
Used the software for:

### "The Cadillac of the market - if you need it"

January 7, 2015

3.5

Pros

The Raiser's Edge does almost everything we need it to do, which is more than I can say for any other product we use at our institution. They really know the non-profit market well.

Cons

As I stated above, it does almost everything. But, if it doesn't do something it is very unlikely you will ever get what you want changed. Also, I am not a fan of their customer support. There are some really good support personnel that you might find, but they can only do so much. It is nearly impossible to get in touch with anyone who can actually move your ideas forward.

Review Source

CM

Claudia M.  
Systems Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great product, easy to use!"

August 14, 2017

5.0

Excited to see what NXT will do next!

Pros

NXT is very easy to use especially for those not super computer savvy, it's very user friendly, and I find the modules self explanatory.

Cons

NXT is not yet completely developed so you still need to rely on your database view for some things. Also some modules are laid out differently and use different terms so it takes some getting used to.

Review Source

CD

Cammi D.  
Business Technical Specialist  
Higher Education  
Used the software for: 1-2 years

### "My Experience has been that RE is a little clunky but support is great"

August 11, 2015

4.5

Pros

Blackbaud support is very responsive in most cases in regards to usual data tasks.

Cons

The database is clunky and old. Tables definition seems outdated and it's many more steps than needed to pull data from the system or update data in the system.

Review Source

PH

Peter H.  
Advancement Business Process and Technology Manager  
Higher Education  
Used the software for: Less than 6 months

### "Not quite ready for primetime"

February 10, 2017

3.0

NXT has lots of promise and potential, but it is not ready for many institutions currently using RE7. See pros and cons for details.

Pros

Intuitive and well designed front-end. Promising new features and functionally. Preservation of existing data structures.

Cons

Lacks robust API for accessing data for custom reporting. The front-end can not support many existing uses of attributes in RE7.

Review Source

WW

Wendy W.  
  
Civic & Social Organization  
Used the software for:

### "Raiser's Edge gets the job done"

October 8, 2014

4.0

Pros

RE allows an organization to set up the database to meet their internal processes and fundraising management needs. The support has always been outstanding.

Cons

It seems difficult to get answers about using RE SQL tables. We would like to understand this design better and have been searching for some training from Blackbaud but have not yet found anything. We are currently designing a data warehouse so that we can provide better cross-departmental reports to senior management, and being trained on RE SQL would be a great benefit.

Review Source

JS

Jeff S.  
Data and Development Associate  
Hospital & Health Care  
Used the software for: 6-12 months

### "User Friendly, information at your fingertips"

August 31, 2016

5.0

Pros

The format and structure of viewing information and reporting is easier to use, especially for those at your organization who need to access information in the database, but do not actually work in Raiser's Edge.

Cons

The search feature only shows a few results when typing in a name, you need to type in the full name in some cases to find the person you are looking for.

Review Source

DT

Deb T.  
IT Director  
Higher Education  
Used the software for: 2+ years

### "Loved this product for fund raising"

July 9, 2018

5.0

Pros

This product is really easy to use. We did call support several times and they are very helpful. We made this work with university alumni solicitations.

Cons

It is very difficult if you need to convert data to and/or from Raiser's Edge. The table structures are quite lengthy.

Review Source

KM

Katherine M.  
  
Primary/Secondary Education  
Used the software for:

### "The Raiser's Edge is powerful stuff!"

June 10, 2014

4.5

Pros

The Raiser's Edge support team is like no other. Even if they can't come up with a direct solution to my problem, they will always offer alternative solutions and often will email the next day to follow up.

Cons

I would have only two complaints about Blackbaud software. First, it's not an inexpensive product. You are really making an investment when you purchase. And second, there is almost too much functionality. I've been using The Raiser's Edge for over 4 years, and I still feel like I'm just scratching the surface.

Review Source

AB

Ali B.  
  
Hospital & Health Care  
Used the software for:

### "A bit tough to learn...if you have 0 nonprofit experience"

February 14, 2015

4.5

Pros

I like the easy navigation, super accessible documentation and the extensive knowledge base that's available. I love the layout of the constituent record and how easy it is to navigate around that record and really get a picture of the constituents history with your organization.

Cons

The query tool. As an individual with extensive SQL experience, I find the tool clunky and limiting. Thankfully, depending on your support package, the RODBA plug in allows you to utilize your SQL skills if you have them!

Review Source

SS

Samantha S.  
  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "RE can be a powerful program, but is often frustrating"

March 4, 2015

2.5

Pros

I do like the idea that RE, Education Edge, and Financial Edge can all be connected to each other and function with a BlackBaud OCC website. Blackbaud also tends to be prompt and thorough about answering support questions.

Cons

Raiser's Edge is not intuitive at all. It is difficult to learn to use. Doing things that should be simple, like creating relationships between constituents, is convoluted and difficult. You have to go through so many tabs and screens to accomplish any task in RE. Also, the program looks ancient, which doesn't inspire confidence. While that doesn't exactly impact performance, for a computer program, that makes me feel like the company isn't invested in their program.

Review Source

FD

Flora D.  
Director of Development and Communications  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Raisers Edge NXT "

January 10, 2017

5.0

When I started my job as new development director, there was not a CRM donor database. I reviewed several products and decided on Raisers Edge NXT. It's an excellent choice to start building a donor management system that will grow with the Development efforts for the healthcare organization for years to come. It's an opportunity to build the program from the ground up with a clean system.

Review Source

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