# Page 14 | Blackbaud Raiser's Edge NXT Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Blackbaud Raiser's Edge NXT the right Nonprofit solution for you? Explore 416 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews

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Blackbaud Raiser's Edge NXT

4.2 (416)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 30th, 2026

# Page 14 - Reviews of Blackbaud Raiser's Edge NXT

## Showing most helpful reviews

Showing 326-350 of 416 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AF

Aimee F.  
  
Higher Education  
Used the software for:

### "Vast database for fundraising"

June 12, 2014

3.5

Pros

I love that this is a versatile database that can hold all the needs for a fundraising team. If you input your data and keep it clean, this system will give you amazing reports, queries, etc. If you need a large database to store records with donations, memberships, etc., this could be the software program for you.

Cons

I dislike that there are so many add-on optional modules or things that integrate with Raiser's Edge. Sometimes, it can get costly; however, that is likely to be with any database.

Review Source

MW

Milly W.  
  
Hospital & Health Care  
Used the software for:

### "Have been using Raiser's Edge for 14 years"

October 22, 2014

4.5

Pros

RE is extremely robust as a CRM. Their support is incredible, especially the Crystal Reports team. I appreciate all the canned reports and the fact that some of them are actually extremely flexible. Blackbaud has come a long way with RE, and I'm looking forward to learning more about RE NXT!

Cons

The cost is too high for some organizations. If it weren't, I'd recommend RE to all of them. Communication regarding invoices seems disorganized. The Prospect Management portion leaves much to be desired.

Review Source

JM

Jeanne M.  
  
Fine Art  
Used the software for:

### "I have a little experince with this product"

July 11, 2014

3.5

Pros

It is a fairly easy system to use. Everyone in our department uses it with ease, and it is easy to learn. They have good customer service and can help you through problems.

Cons

Occasionally, I will have trouble accessing RE. It's not often, but it does happen. Sometimes, there is a wait to hear back from customers service. Once, we had a problem with tax receipting. It ended up being an apostrophe that was causing the problem, but it took weeks to have Blackbaud's staff to figure it out.

Review Source

MS

Mark S.  
special project coordinator  
Religious Institutions  
Used the software for: 6-12 months

### "Excellent. Easy to use"

December 4, 2018

5.0

Pros

The updates make it more useful to more of our staff, especially when on the road. Being able to access more and do more from webview is definitely handy.

Cons

I have no cons at this point. I am happy to see that it is slowly adding more and more features and making integration much smoother.

Review Source

YV

Yamuna V.  
Non-Profit Fundraiser  
  
Used the software for: Less than 6 months

### "Raiser's Edge NXT"

October 25, 2016

4.0

I have only used Raiser's Edge NXT for a couple of Months. So far I find it being very easy to use and functional. For someone who isn't that tech-savy and a first time user I find it very easy to cope with. I have also watch numerous how-to videos which have helped me use the software. I will recommend NXT to anyone who is new to the fundraising world.

Review Source

HM

Hillary M.  
  
Hospital & Health Care  
Used the software for:

### "User since 1999"

October 10, 2014

4.5

Pros

There is always a way to track what you need. I don't think you can run out of functionality! Blackbaud put out a quality product.

Cons

Pricing is my only issue. With healthcare budgets being cut due to the Affordable Care Act, it makes it hard to add new modules, services, etc.

Review Source

LC

Louise C.  
Database Manager  
Hospital & Health Care  
Used the software for:

### "Reviewing Raiser's Edge"

October 27, 2014

4.0

Pros

Raiser's Edge is a product that is complete for fundraising and donor cultivation. The database has a variety of ways you can be creative while keeping you focused and therefore professionally export the data and reports for your fundraising efforts.

Cons

What I like least about Raiser's Edge is it does not have the capability of changing dates automatically in attributes or constituent codes for constituents with start and end date for their particular codes.

Review Source

KS

Katharine S.  
Manager of Annual Giving and Adv. Operations  
Higher Education  
Used the software for: Less than 6 months

### "Needs more functionality, but great for fundraisers"

October 26, 2017

3.0

Pros

Lists, especially filtering by region User-friendly look and feel Cloud based, mobile friendly Easy management of portfolio

Cons

No gift processing functionality yet Not all functions communicate with Database view Slow running, sometimes does not load fully

Review Source

TA

Tim A.  
Alumni Outreach Coordinator  
Higher Education  
Used the software for: Less than 6 months

### "NXT is the Fundraising Difference Maker"

February 7, 2017

5.0

This is an absolutely fantastic solution for today's fundraisers. As someone out in the field, the ability to have all donor data in the palm of my hand has been an absolute game changer for me. I cannot recommend this product enough.

Pros

\- Ease of use - Availability of information - Intuitive

Cons

\- N/A

Review Source

KE

Keri E.  
  
Civic & Social Organization  
Used the software for:

### "I've been using Raiser's Edge for 14 years"

June 9, 2014

5.0

Pros

Raiser's Edge is a very versatile product. It has been designed to be adaptable to each organization's unique needs. Overall, it is intuitive and user-friendly once you have the basics. The support at Blackbaud is very good. They are quick to respond, especially when requesting support through their website.

Cons

If you use their Credit Card Processing services, the money is not released right away. They hold it for at least a week.

Review Source

JJ

Jody J.  
  
  
Used the software for:

### "Raiser's Edge Review"

October 14, 2014

4.0

Pros

I like how I can store all the information I need to for a constituent in one place and easily access information when needed.

Cons

Every module that you need is an additional cost and increases your maintenance fees. At some point, your maintenance fees should be able to be bundled to reduce costs. Also, some of the modules that we could benefit from are very expensive and have had to be put on hold for purchasing due to the price.

Review Source

RR

Rita R.  
Office Manager  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Raiser's Edge NXT"

October 19, 2016

5.0

The training for this was very helpful. Its really helpful to be able to enter a variety of information and pull different reports from one area.

Pros

I love all the reports that you can pull up with this data base.

Cons

Need a faster way to upload copies of checks to the media tab.

Review Source

JC

Jimmy C.  
  
Primary/Secondary Education  
Used the software for:

### "Best in Class Fundraising CRM"

June 20, 2014

4.5

Pros

While being the industry leader, Blackbaud doesn't rest on its status but instead constantly monitors customer requests for additional functionality. They even provide easy-to-access user forums specifically for this purpose.

Cons

As with any vendor/company with a large customer base, hold times for support can be long, especially around busy times of the year when help is most needed. That being said, help is always available.

Review Source

RM

Rebecca M.  
Administrative Assistant  
  
Used the software for: Less than 6 months

### "Stores Infinite Information"

June 7, 2017

5.0

Pros

The various tabs that are available for each record make it possible to have an incredible amount of sorted information.

Cons

It can be a little clunky to get used to at first. Making queries takes a bit of getting used to as well.

Review Source

SM

Scott M.  
Manager, Advancement Services  
Higher Education  
Used the software for: Less than 6 months

### "Modern and strong tool for all levels within the organization"

January 12, 2018

4.0

Pros

I like on how easy the platform is to use and how modern the program is, cloud technology is the way to go!

Cons

I wish there was more to customize throughout some of the analytical and reporting options throughout the software.

Review Source

JG

Jennifer G.  
  
Fine Art  
Used the software for:

### "18+ years as Raiser's Edge user"

September 29, 2014

4.0

Pros

Blackbaud is always ahead of the technology curve. Raiser's Edge is web-based and easy to navigate. It's an all-in-one solution. I've used it for almost 20 years, and I love the product and the company. It's easily trainable. It's also great to have the knowledge base online.

Cons

I wish there were better reporting features, especially more charts and graphs. Interactive charts and graphs would be great.

Review Source

DN

Debra N.  
  
Hospital & Health Care  
Used the software for:

### "The Raiser's Edge is an amazing product!"

October 20, 2014

5.0

Pros

The Raiser's Edge is a very robust product. It was few limitations and numerous add-ons to customize to your own needs. Blackbaud support is probably one of the best support systems I've ever worked with. The staff is knowledgable and friendly.

Cons

There's not much I don't like except maybe the price. Our organization is small and unfortunately unable to take advantage of other modules due to the cost.

Review Source

CR

Christopher R.  
Development Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "It does so much"

October 6, 2016

5.0

The amount of features is overwhelming but one I dialed all that in, my job has become exponentially better. I can seamlessly lookup my clients on the go and recall crucial info before meeting.

Pros

I like the pretty new front end view of my database!

Review Source

KP

Katherine P.  
Director of Development  
Civic & Social Organization  
Used the software for: 6-12 months

### "Large Capacity, "

September 6, 2016

3.5

Pros

It allows the management team to personalize the profile of each donor and and easy to pull our reports for donation history and interests.

Cons

It can be hard to find a donor in the system due to the sensitivity of the data input.

Review Source

DM

Deeanne M.  
  
Hospital & Health Care  
Used the software for:

### "Raiser's Edge does everything I need!"

October 17, 2014

5.0

Pros

It is easy to use and interfaces totally with BBNC. Also, whenever I have a question, BB support is there to help me through a variety of avenues: email, knowledgebase, chat, or my account rep.

Cons

The price is high, but the vendor is still wonderful. It was a hard sell at my organization to get buy-in when we started with RE and BBNC. Prices keep going up, but that's not unusual.

Review Source

VS

Vanaja S.  
Prospect Researcher/ Fundraiser  
  
Used the software for: Less than 6 months

### "Raiser's Edge NXT"

October 25, 2016

4.0

I have found that this RE NXT was easy for me to use while viewing managing my constituents while on the go. The dashboards help me prepare prior to an meeting. It also acts like an scheduling app on your mobile when looking up the donors.

Review Source

JM

Josh M.  
Director of Advancement  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "NXT"

October 14, 2016

4.0

Raiser's Edge NXT is a great product and is the industry standard for nonprofits looking for powerful donor management solutions. RE NXT meets all of our organizations needs.

Pros

Feature-rich Excellent, responsive support

Cons

Expense

Review Source

LC

Lindsey C.  
Web Application Specialist  
Higher Education  
Used the software for: Less than 6 months

### "Upgrading to NXT Upgraded Our Department"

January 9, 2017

5.0

We recently upgrade from Raiser's Edge to Raiser's Edge NXT. What a difference!! The development officers seem to be taking more ownership of the system and what is being put in it. It also gives them access to data whenever they want it.

Review Source

KG

Kari G.  
  
Fine Art  
Used the software for:

### "Makes fundraising systematic"

August 12, 2014

3.0

Pros

What I like best about Raiser's Edge is the wealth of historical information you can easily access on each of your donors.

Cons

What I like least about Raiser's Edge is that it doesn't have a calendar function. I know that actions and reminders can be set up, but annual fundraising could flow from day-to-day, month-to-month, and year-to-year if it had a time-management function.

Review Source

LW

Lawrence W.  
Database Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Data to the NXT Level"

September 16, 2016

5.0

Pros

NXT allows fundraisers to easily visualize how their hard work is paying off through various analytics. It is also a great way to see what needs to be cleaned up on the back-end of your database. The program also allows fundraisers to pull their own reports freeing up time for your database users.

Cons

It really is a great product, however, if your database isn't clean or there are holes in your tracking methods you have to have the time to dedicate to cleaning it up. It would also be nice if there was more functionality for event reporting and tracking.

Review Source

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