# Page 3 | Blackbaud Raiser's Edge NXT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Blackbaud Raiser's Edge NXT the right Nonprofit CRM solution for you? Explore 417 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews --- Blackbaud Raiser's Edge NXT 4.2 (417) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 3 - Reviews of Blackbaud Raiser's Edge NXT ## Showing most helpful reviews Showing 51-75 of 417 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Director of Marketing and Development Fund-Raising Used the software for: 2+ years ### "Great Tool with Great Potential" June 22, 2023 5.0 Pros The ease of use of the webview for frontline fundraisers is one of the best things for our team. Cons Response to customer service requests can be spotty, at best. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source CF Cain F. Controller Non-Profit Organization Management Used the software for: 2+ years ### "WITH RE-NXT, BLACKBAUD MAY HAVE GOTTEN ON THE CLOUD TOO FAST" August 21, 2019 3.0 With the NXT version of its products, along with Blackbaud pretty much forcing its customers onto the cloud, Blackbaud is making some big mistakes. They haven't thought the web products out too much before pushing them out, for one (lots of functionality that previously existed doesn't exist now, although promised), and their customer service is no longer something to rave about. Anyone interested in RE-NXT but who hasn't used the older version of the product at all is going to be more impressed by (for example) Avectra's NetForum, which is cheaper and isn't waiting for significant functionality to be rolled out. Pros It's good Blackbaud realized that it needed to build in the classic version ("database view") of the old Raisers Edge into its NXT cloud version of the product. The old RE remains one of the best donor-, events-, membership-management software packages around. I've been using since 1997, and Raisers Edge integrates perfectly with Financial Edge. Cons As I mentioned, the cloud version of the software ("web view," or what you land on as soon as you click into Blackbaud.com and sign on) is weak. Adding to the frustration is that it looks completely different from the old version of the software. The worst thing about the cloud version is that a lot of the functionality in the old version has yet to show up in the web version, although Blackbaud keeps promising that future updates will contain familiar functions. In the middle of all this frustration is that Blackbaud's customer service, once the gold standard for what any customer service should be when paying this much for a product, has changed dramatically to customer service sometimes helping directly as they always did in the past, to customer service sending you Knowledgebase links for you, the customer, to figure out things yourself. Review Source AB Allison B. Program Manager Higher Education Used the software for: 1-2 years ### "The Raiser's Edge is an industry standard for a reason. It's robust but doesn't play well with non-Blackbaud software." February 11, 2018 4.0 If you're a small-to-medium shop looking to invest in a CRM, The Raiser's Edge will work well for you. If you need easy integration with other software solutions (email marketing, event marketing, etc.) you may want to look elsewhere, but if your main need is a robust CRM, then The Raiser's Edge a good way to go. Pros The Raiser's Edge is consistent and reliable as a CRM. Because it is so widely used, there are tons of good resources online if you have any questions, and you are likely to be able to easily hire staff who have experience with it. You are able to set up your data structure with a good amount of customization. The the query tool is easy to use as long as you understand how you've set up your fields. You don't need to be able to code to administer the database, which I appreciated. Permissions are fairly straightforward. Cons As part of the Blackbaud suite of products, The Raiser's Edge is not easy to integrate with other products. If you need easy integration with other software solutions, you'll either have to buy other Blackbaud products, which are expensive and sometimes not the best in their class, or do a lot of data transfers between the systems. For example, when I was administering a Raiser's Edge database, I had to regularly export lists for use with Constant Contact, and import transactions for our online giving page, because we didn't use Blackbaud solutions for email marketing or online giving. It wasn't very difficult to do, but it did slow us down with tasks that should be automated. Review Source JL Jeff L. CFO Civic & Social Organization Used the software for: 2+ years ### "The best donor database" December 5, 2017 5.0 If you decide on Raiser's Edge, try to combine it with Financial Edge. Very similar software, integration, and user knowledge overlap. Just be prepared to pay. Pros Raiser's Edge is the best donor database I've seen. It has comprehensive fields and capability to track projects, funds, and appeals. When we used RE, we had about 250 different appeals categorized and about 50 different funds. When running reports or queries, you could slice and dice the data pretty much any way you wanted. Query functions were huge for me. You can dig down into anything you want - all donations by xyz appeal during 10-11 timeframe and paid by check at a certain event? That's an option, for example, with the click and choose query. Huge added bonus if you use RE in conjunction with Financial Edge, Blackbaud's accounting system, as the two systems actually integrate (not export and import but a true integration). Cons The biggest obstacle we faced with RE was the pricing. Blackbaud prices you into tiers based on number of constituents, so if you keep old donor records "just in case", you end up accumulating all these records and data that you are paying for annually. If you can afford it, it's great. They are definitely shooting for the quality model not the low-cost model. Review Source MH Michelle H. Annual Fund Coordinator Used the software for: 2+ years ### "Raiser's Edge NXT is a big improvement!" December 8, 2017 4.0 Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors. Pros The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records. Cons NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to. Review Source PS Phyllis S. Research Assistant Higher Education Used the software for: 2+ years ### "Outstanding fundraising tool" November 20, 2019 4.0 Overall, Raiser's Edge is a helpful tool and provides the information which helps me do my job. Pros The ease of use which makes training co-workers much quicker and more easily understandable. The various modules make database management more effective (specifically EVENTS). Cons My biggest complaint with Blackbaud is customer service. Prior to the new procedures, I was able to call and speak to a human being and explain my issue. Currently, I can only get a CSR via CHAT, and that is only if someone is available at that time. Even during times where someone is supposed to be available, I frequently receive a message to try again later. When I CAN get a chat session, I find the CSRs are not as knowledgeable as they should be. I also find the CSRs have a hard time comprehending exactly what I'm asking and usually give up and find another way to get the information. In addition, while the standard reports typically give me the information I need, there are some that are sorely lacking and we are presently not in a position to create new ones (time and resources limitations) so we will piece together numerous reports. Review Source WB Whit B. Senior Director of Marketing and Communications Higher Education Used the software for: 2+ years ### "It's kind of the gold standard for Donation Tracking for Nonprofits...should it be though?" June 29, 2022 5.0 We use RE to manage donors and alumni for the college. We call upon the data to understand giving history and keep records of asks and changes in their business or personal lives that may affect our relationship with them or their giving capacity. Pros The history of the donors is what is most useful. Raiser's Edge has been around for so long and we have such a long history with it that the historical data is priceless. Cons Because we have such a long history and so much historical data with RE, we can not really shop around for new products without the risk of losing data or enduring a massive implementation process. Review Source RD Rhonda D. Church Culture Consultant Religious Institutions Used the software for: 2+ years ### "Not my choice product" June 24, 2023 3.0 I found the use of this very basic. It does not do all that I would like it to do. First of all, we did not have a a way to link relationships. So, if there was an umbrella organization that donated, and other related groups under that umbrella, then those all had to be accessed separately. In all fairness though, I was only a user and did not have admin abilities, so this may be an option offered. What I do know it that when I started my own non profit, Blackbaud did not even make the "to be considered" list for my organization. Pros I like how it displayed and gave a good overview of donations. Very easy to navigate and access that information. Cons Unless you enter a name specifically as it is entered, it is hard to find. In fact, often it took me much longer to find a client then it should have. Review Source LC Lora C. Assistant Director Advancement Services Higher Education Used the software for: 2+ years ### "NXT - Web view and database view" January 27, 2021 5.0 We've realized that some of our field modifications in database view are not available for use in web view in either lists or in the report builder because our use of them is not a universal one or the field is not required. We're thinking through how to utilize Attributes (Custom Fields) better in order to be able to more accurately view groups of data without having to apply too many exclusions or to include constituents that do not need to be part of the listing/report. These will be business process changes and will require some data cleanup, so we have not yet tackled them. Pros The most impactful web view pieces are those that the fundraisers use most often: viewing their portfolio and opportunities, actions that need follow up, and reports that have been built to help look at work completed. Lists are helpful to them for travel planning and calling. The Reports that are already built are great for a starting point. Cons Many of us use the database side (RE 7) more than the web view side still because there are so many areas that are not yet complete in web view. Roll out has been fast, though, so I'm excited to see what continues to grow. The areas we still use the most in the database side are query and export, adding constituents, adding gifts, and all work within funds. Those pieces still have some work needed on the web side to get to the sophistication we're accustomed to in database view. Review Source AL Aidan L. Data Specialist Performing Arts Used the software for: 6-12 months ### "A Joke" October 17, 2022 1.0 It's an entirely negative product and only useful if you still do things the 1980s way, manually and with lots of effort. Do not use if you want a smooth and functional CRM. The fact they charge money for this is disgusting. For every thing I can think to do to improve data operations for my team, RE tells me I can't do it, and nor can I do any of the workarounds I think of. It just hates you and it wants you to fail. DO NOT PAY FOR THIS. Pros NXT was pretty? There's a 40 char min on this question but there's not that much good to say about it. Cons Everything. From data reporting, to querying, to integration with other software, to donation management. Reason for choosing Blackbaud Raiser's Edge NXT Our finance team used Financial edge and suggested this joke of a product because it supposedly would sync well with FE, which it does not by the way. Review Source VR Verified Reviewer Director Of Technology Education Management Used the software for: 2+ years ### "Good and robust software!" November 3, 2020 5.0 Very good. Pros Integration with onsite systems made it easy to use. Cons Hard to train other users on how to use with our systems. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/) Reason for choosing Blackbaud Raiser's Edge NXT Ease of use. Review Source VW Vicky W. Fundraising Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great CRM with good features" November 5, 2020 5.0 Before using NXT, make sure your team has a clear strategy on how to consistently use the "consent" module to record communications opt-ins and opt-outs. You need to make sure you are using it consistently across all records and it will serve you well. Pros Constituent records Outlook plugin (quickly add emails to a constituent record) JustGiving integration is an exciting prospect Lists Reporting features - including the option to send out an automatically generated custom report to yourself or a colleague, for example every month or week Webinars and video demos of new features Cons Doesn't have all the functions of Raisers Edge 7 so we still needed to use RE7 in parallel New features take a long time to arrive Terminology doesn't always match Raider's Edge (for example "canvassers" in RE7 are fundraisers in NXT, "Attributes" vs. "Custom tags") Emails sent out via NXT should be automatically added to constituent's record Difficult setting up new users on the system Review Source JV Jennifer V. Manager of Prospect Development Higher Education Used the software for: 1-2 years ### "It Keeps Getting Better" June 10, 2019 4.0 Pros We are a higher ed institution and we have moved from Banner to Raiser's Edge to NXT. What we saw right away was that NXT is very intuitive and easy to use. Our frontline gift officers love that they can use it on their phones, computers, tablets, and laptops, and that it's just a website away. Pulling lists is a lot easier and more accessible than the database query and the built-in mapping feature is widely used. It is a very clean and easy interface, which has made it a clear winner with our frontline staff. Cons Some very basic components are missing, which can be very frustrating. For instance, you can view an list of your Opportunities (Proposals) and a list of your Portfolio assignments, but not a list of them together. You also can't filter lists by looking for missing values (e.g., Prospect Status is blank), which creates some headaches. You very much have to adapt your processes to the database, rather than adapting the database to your processes. That can create some serious headaches during conversion, but overall it will save time. Review Source MG Meghan G. Manager of Auxiliaries + Events Used the software for: 2+ years ### "A huge step forward from RE7" November 7, 2017 5.0 Pros RENXT is a wonderful leap forward for those that are currently using RE7. First off, it is online, so you can login anywhere and on any device, which for me makes it far more useful to fundraisers. Ultimately, I am a big fan and I think it makes your fundraisers spend more time reaching out to key donors, rather than working on back end tracking and database work. Also, what I appreciate the most is that I do not have to hire people who have RE experience anymore, because it is so easy for them to immediately start working out of NXT. It opens up the candidate pool! Cons This is a general blackbaud critique, but their customer service is not always the best. They can be difficult to get in touch with and you sometimes have to wait for a while to get a question answered or problem fixed. I will say, we have not had any issues with NXT in particular, where we needed to call them though. Review Source VR Verified Reviewer Graphic Designer - Senior Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "A powerful tool for a small nonprofit" December 2, 2019 4.0 If your users are not already experts at working with Blackbaud, then you should absolutely take advantage of the offered learning opportunities and user support. We leaned on them heavily our first year. Our small not-for-profit organization grew membership by more than 50% the first year we used Blackbaud to keep our fundraising and membership efforts organized. Pros We imported a rather large constituent database, and the software made it possible for us to categorize, sort, and target our communications efforts much more precisely than we were previously capable. The customer service and user training we received was beyond expectations. Cons It is not user-friendly. While the tools at your disposal are copious, new users will be at a complete loss. We transferred over from another system and we still required a lot of training. Review Source CD Cheena D. Database Manager Fine Art Used the software for: 2+ years ### "Raiser's Edge Lifer Rant" May 5, 2016 3.5 Pros My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized. Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver). Cons The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually. Review Source kP katrina P. consultant Non-Profit Organization Management Used the software for: 2+ years ### "NXT is good for larger nonprofits" September 30, 2022 4.0 NXT is definitely more user friendly and easier to navigate than older versions of Raiser's Edge. Pros There is a lot of capability with NXT and its visually more digestible than classic Raiser's Edge. Cons Building reports is still challenging in NXT--better than classic Raiser's Edge. Review Source GM Glenda M. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "No Longer the Go To Software" November 11, 2020 4.0 Horrible. I wouldn't reccomend this company to anyone. Save your money, do your research and go with another vendor. Pros I enjoyed the upgrades from the old school dinasaur program that was available until NXT. The features were comparable to other software on the market. Cons THE PRICE!! They were very proud of their product and ultimately did not try to keep our business. They offered their product to us for $30,000 a year for a database with less than 10,000 constituents. I believe they have since lowered their price, but their security breach has had a huge impact on many of our fellow nonprofits. Their customer service is some of the worst I have ever endured and you will have 5+ people contact about the same issue. You're lucky if you get a respose, so I mostly didn't even ask a question. Review Source HJ Heather J. Donor Relations Manager Higher Education Used the software for: 2+ years ### "Lackluster experience for Raiser's Edge NXT" June 20, 2023 5.0 I feel like most of their products do not live up to expectations or maybe ours are not used at the best of abilities and how they were set up. i'm disappointed in Blackbaud products overall. Pros It's an easy to use product that is definitely easy on the eyes. It provides good data. Cons It could be that it's user error for our database services, but the outputs are not as advanced as I thought they would be for a product that's supposed to be what "everyone" uses. Spouses need to be linked - you should have that option in Actions as well to "update" to the partner as well if you enter in a contact report.I want to get training through Blackbaud University but you have to pay to learn anything. BOO. :( Review Source VR Verified Reviewer Development Associate Non-Profit Organization Management Used the software for: 1-2 years ### "Needs some improvements to compete with similar products for NGO's" February 17, 2021 4.0 I have used RE NXT everyday for over a year and I still prefer the database view to enter information. The functions seem to be lacking in depth Pros NXT is easy to use for most people Aesthetically pleasant Works well to manage donors for the most part Cons NXT is easy for some people to use but it seems that it is easier for employees that are also familiar with the database view Many features on the database view are not easy to use (or non-existent) in NXT Functions are lacking when put against other products, such as, Salesforce for Nonprofits Review Source AS Allison S. Digital Engagement Officer Non-Profit Organization Management Used the software for: 1-2 years ### "NXT is easy to use for donor management" September 22, 2022 4.0 Pros I really like the access that we get to donor and constituent profiles. We can easily see all of the history we have with an a donor at our organization. Cons I wish that there were smoother transfers of constituents between fundraisers. Review Source KJ Karen J. IT Director Higher Education Used the software for: 2+ years ### "User for over 20 years" July 21, 2016 2.0 Pros The software is great for constituent management and tracking donors and gifts for non profits. Cons The vendor fees are extremely high. Once you commit to their software, they have you. It is near impossible to leave. They used to have great customer support. Their staff was always knowledgeable and willing to go the extra mile to help you with their product. Now you never hear from your account executive unless you contact them and then they pass you off to one of their assistants. Their assistants push you into buying products you do not need and then when you do purchase a product from them and sign the agreement to purchase, you cannot get answers. We purchased an add on module, we contacted them and we were passed to the assistant to our account executive. The assistant got the paperwork signed and it has been over a month and the add on product has still not been activated in our database. I have emailed and called the account executive assistant because we cannot talk to the account executive, i have talked to customer support and have been passed around. This is not the first time I have had this SAME experience from the new Blackbaud. New leadership appears to be clueless to the horrible experiences from their staff. Review Source WM Waileia M. Database Manager Education Management Used the software for: 2+ years ### "Great for Front Line Fundraisers" June 17, 2019 4.0 We have excelled using RE NXT. Our previous systems crippled our users, creativity, effectiveness, etc....RE NXT Has allowed us to create programs for our donors that we were unable to do previously. Pros Ease of use, layout, look...Blackbaud did a great job thinking of the front line fundraisers' busy schedule. It is great to use on the go or in the office. Cons Not all functionality in the database view hasn't been implemented yet it in the webview. For my position, the webview isn't quite ready. However, due to the limitations, pulling certain lists and other functionalities within actions - it can be hard to train users (you think the functionality is there, but it hasn't been implemented yet). Review Source AC Aiden C. Software Support Team Lead Non-Profit Organization Management Used the software for: 2+ years ### "Blackbaud NXT" November 25, 2022 3.0 Pros It's easy to learn and intuitive, and has decent reporting functionality Cons Unfortunately it doesn't do the trick for larger nonprofits- it's limited in it's functioning capabilities, and the API's aren't up to industry standard. Review Source MJT Mary Jo T. Advancement Office Assistant Primary/Secondary Education Used the software for: 2+ years ### "Raiser's Edge 7.94" October 14, 2017 5.0 Overall, Raiser's Edge is a great product with a lot of functionality. It can be pricey, but my research shows me that for many major fundraising organizations, they all use it. Raiser's Edge is the industry standard. If your organization uses it, I would not migrate away from it. If your organization is not using, it might be a worthwhile investment for the functionality it provides. Pros Relatively easy to use. Great functionality as a constituent database and donor giving software. Definitely top of the line. Cons Multiple modules needed for credit card processing, events, education/alumni. Each module is additional cost. Conversioncost could be high if converting away from Raiser's Edge due to its complexity compared to other providers. Customer support can take a long time to get through via phone. Sales really pushes to move you RE-NXT, which is cloud-based and costs several thousand more than server-based RE. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.