# Qiscus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Qiscus the right Customer Service solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/247726/Qiscus/reviews --- Qiscus 4.4 (7) [View alternatives](https://www.capterra.com/p/247726/Qiscus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Qiscus Ease of use 4.7 Customer Service 4.1 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Muhammad S. Senior Lead Digital Development Information Technology and Services Used the software for: 2+ years ### "Exceptional Customer Communication Solution" July 18, 2024 5.0 Pros We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. Cons The initial setup can be a bit complex, but the excellent support team helps to ease the process. Review Source Alif R. Customer Service Online Fishery Used the software for: 1-2 years ### "Qiscus is an easy platform to use with simple features but very efficient help answer a question" September 27, 2022 4.0 quite good because of the features and simple appearance Pros 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid. Cons The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus Review Source MF Muhammad F. Implementor Retail Used the software for: 1-2 years ### "Qiscus multichannel chat is helpful for our communication service" August 11, 2022 3.0 We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents Pros The analytics feature, API Integration and Bot Integration are helpful for our communication services Cons Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients Review Source AA Asjun A. Head of Cust. Relationship Management Non-Profit Organization Management Used the software for: 2+ years ### "It is a good platform which is helpful for our service in customer care" January 31, 2023 4.0 It is good to find this helpful product for our customer care service eventhough it's somewhat pricey Pros .It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient Cons .The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation Review Source IBAYP Ida Bagus Adi Yuliantara P. IT Manager Hospitality Used the software for: 6-12 months ### "Very Easy to Use" June 5, 2023 5.0 With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest Pros The system is very easy to use, without many complicated training our user can use it easily. Cons The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance) Alternatives considered [Mekari Qontak](https://www.capterra.com/p/241702/Qontak/)[Barantum CRM](https://www.capterra.com/p/182570/Barantum-CRM/) Reason for choosing Qiscus More client from big company in Indonesia Review Source RA Rizky A. Fraud Prevention Manager & Margin Controller Retail Used the software for: 1-2 years ### "So far this is the best product i've ever tried" August 8, 2022 5.0 helping us to solving our customer inquiries smooth & swiftly Pros so light, so reliable, so easy to use, many features that help agent to operate it well Cons the analytics is so basic, almost useless for us Switched from [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) reliability issue Review Source YL Yenny L. System Associate Banking Used the software for: Less than 6 months ### "Qiscus is a helpful application and has friendly user interface" May 17, 2022 5.0 Overall is good using Qiscus because the feature is quite operated well Pros Friendly user interface and can be used anywhere as long as there's internet connection Cons For social media integration (FB & IG), it has few limitation regarding to API restriction from FB Reason for choosing Qiscus Qiscus user interface is easy to use and has quite complete analytics Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.