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Deep Talk

Deep Talk

4.8 (12)
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What is Deep Talk?

Customer and employee feedback analyses made it easy. With Deep Talk, turn any text into powerful data, analyzing surveys, reviews, chats, emails, etc., with few clicks. Classify and categorize your customer and employee feedback, get the sentiment, and understand the NPS, CSAT and what is behind it.

Do you work for Deep Talk?Manage this profile page
Dashboard with analytics and metrics
Dashboard with analytics and metrics
Feedback classification with our pre-trained models
Analyze surveys, reviews, support tickets, emails, chats, social media, etc
Integrate different sources of data to Deep Talk
Sentiment analysis

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How much is Deep Talk?

Starting From:
$90 Per Month
Pricing Model: Usage Based
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Plan Basic (Free): Up to 700 data rows per month Startup ($59): Up to 3.000 data rows per month Pro ($139): Up to 12.000 data rows per month Enterprise ($399): Up to 45.000 data rows per month

Deep Talk Features

What solutions does Deep Talk provide?

Alternatives to Deep Talk

Deep Talk
Deep Talk

Starting from:
$90/Per Month
Pricing Model:
Usage Based

Overall Rating:

Ease of Use
4.8
Customer Service
4.6
Features
4.6
Value for Money
4.8

Starting from:
Not provided by vendor
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
4.2
Customer Service
4.2
Features
4.6
Value for Money
4.7

Starting from:
$10/Per Month
Pricing Model:
Per User

Overall Rating:

Ease of Use
4.1
Customer Service
4.1
Features
4.5
Value for Money
4.4

Starting from:
$15/Per Month
Pricing Model:
Per User

Overall Rating:

Ease of Use
4.1
Customer Service
4.2
Features
4.5
Value for Money
4.2

Deep Talk Reviews

Showing 5 of 12 reviews
Overall
4.8
Ease of Use
4.8
Customer Service
4.6

Pros

  • Deep Talk provides me with a lot of option of platforms that can be connected like hubspot, Zendesk etc. it also displays great infographics to help me properly visualize the data.

  • Fantastic tool with a million uses. Be creative; you could start your own market research firm using this tool, scraping data for resources online and reporting on trends, sentiment, etc.

  • It was easy to use, straightforward and I got great insights. I found there was a keyword many students were using that was very important to add to the content of the course we deliver.

  • The translation quality from english to german is superb.

Cons

  • With Deep Talk I don't know see how this is possible as there is no export to code or export to another more customisable machine learning platform.

  • Relative lack of integrations — currently must import my data as CSV.

  • This space is relatively new so I am not sure what it is lacking.

  • Nothing so far - maybe that there are no cheaper priced packages.

Most Helpful Reviews for Deep Talk

David T. avatar
David T.
Market Strategist and Founder
Investment Management, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 9, 2022

"DeepTalk tells you what your data is really saying vs what you want it to say. Invaluable tool."

Overall: I have loved it. Really cool, interesting, and incredibly useful data analysis. I am using it for economic and market analysis. This is taking parts of my process to a different level. And the graphics are next level as well so they make reports looks great.

Pros: I don investment research and I am able to feed it FOMC minutes, statements, speeches, etc. I can feed it earnings calls or anything really. It does a great job of breaking down what is being said and showing the trend over time plus so much more. I have been using it a lot and find new insight every day.

Cons: this space is relatively new so I am not sure what it is lacking. The only thing it needs is an API, but I knew that coming in and it should be released to us in the next 3-6 weeks, so I dont look at it as a con.

Vendor Response

By Deep Talk on May 25, 2022
Thank you very much for your review David. Today we launched our API. Have a great week
Andrew M.
Customer Support REP
Veterinary, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 27, 2023

"Deep Talk - Simplifies Conversations "

Pros: I have used Deep Talk and it is amazing when it comes to text mining Thanks to the AI features, it makes data analysis easy and simplifies communication understanding. I like the multiple Customer engagement features.

Cons: It is a super solution and no major issues

Namita S. avatar
Namita S.
Student Assistant
Education Management, 201-500 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 5, 2022

"Experience using this Machine Learning Platform for clustering the Wine review dataset"

Overall: I had quite nice experience with the tool. I was able to generate useful visualizations and draw actionable insights along with deriving key insights from the project results, however, I had to navigate to another platform for using sentiment analysis for the same dataset. so it was a learning experience using this platform with the provided features but also had to use more tool for doing Sentiment analysis that helped me to quickly understand the metrics for positive, negative and neutral reviews.

Pros: Topics and Subtopics related connection, Time series of the graph, Unburst chart and many more functionalities. Ease of use and User experience, easy to create projects and classify and train the model.

Cons: The tool also analyzed the additional column input with the dataset which gave additional analysis for user city, manufacturer, Id, categories, etc. but they were not that refined charts, thus it was ignored for my analysis in the project. In my view, the software can further improve to understand multiple columns of data and give a proper analysis of additional columns of data. The representation of the charts for these dataset were of negligible use. The additional columns should be used to aid in the primary analysis, which I found was lacking in this platform

Alternatives Considered: MonkeyLearn, Voyant and IBM SPSS Statistics
Reasons for Choosing Deep Talk: I used this tool in combination with few other tools for my social media projects.

Vendor Response

By Deep Talk on April 6, 2022
Thank you for your review! we will take in consideration some of the features you mentioned. Thank you!
Mini S.
Sales Project Manager
Medical Devices, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 1, 2023

"Flexible data analysis tool"

Pros: Deep Talk provides me with a lot of option of platforms that can be connected like hubspot, Zendesk etc. it also displays great infographics to help me properly visualize the data.

Cons: Its a very useful and valuable tool for me.

Paul W. avatar
Paul W.
CTO
Media Production, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 23, 2022

"Test your machine learning ideas quickly and easily"

Overall: Excellent, more companies should be testing if the data and problems they have can be enhanced with machine learning. Deep Talk makes this easy.

Pros: If you have some data and a problem to solve then Deep Talk is an excellent way of testing if machine learning and NLP can add value. It "understands" your data much more readily than other systems I've used and then provides a pipeline to running inference models without complex machine learning engineering.

Cons: Once you've reaped that automatic benefits of Deep Talk from your data and your problem set there is no clear path forward. Typically in machine learning you establish a baseline and then iterate, through data and code, on improving that score. With Deep Talk I don't know see how this is possible as there is no export to code or export to another more customisable machine learning platform.

Vendor Response

By Deep Talk on May 25, 2022
Thank you Paul!!... today we have launched our API to iterate results and trained models with other services.