# Verint Workforce Engagement Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Verint Workforce Engagement Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more.

Source: https://www.capterra.com/p/247970/Workforce-Engagement

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# 

 Verint Workforce Engagement Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Verint Workforce Engagement

## What is Verint Workforce Engagement?

Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience.

## What is Verint Workforce Engagement used for?

[Employee Monitoring](https://www.capterra.com/employee-monitoring-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Compliance](https://www.capterra.com/compliance-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Verint Workforce Engagement?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.verint.com/&name=Verint Workforce Engagement)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Verint Workforce Engagement

0.0

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (1,733)

Value For Money

0.0 (0)

Value For Money

4.6 (1,487)

Customer Service

0.0 (0)

Customer Service

4.7 (1,506)

## Verint Workforce Engagement alternatives

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

[Five9](https://www.capterra.com/p/132405/Five9/)

[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

Starting price

$159.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/132405/Five9/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Call Recording

Record the audio of phone conversations for quality assurance purposes

Customer Experience Management

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Verint Workforce Engagement 20 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

Record the audio of phone conversations for quality assurance purposes

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Analyze and gain insights into data in real-time

Receive data and information in real time

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Set up connections to third-party platforms to improve business processes

A set of processes to optimize the productivity of its employees

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## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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