--- title: "Heimdal Remote Desktop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Heimdal Remote Desktop Software - reviews, pricing plans, popular comparisons to other Remote Desktop products and more." source_url: "https://www.capterra.com/p/248027/Heimdal-Remote-Desktop/" page_type: "product" language: "en" --- # Heimdal Remote Desktop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Heimdal Remote Desktop ## What is Heimdal Remote Desktop? Heimdal’s Remote Desktop enables System Admins to support users or access unattended computers. The solution supports: • Dashboard-to-agent (Windows+ Windows Server; Linux, Android, MacOSX) • Agent-to-agent (Windows+ Windows Server) • Dashboard-to-NO agent (Windows+ Windows Server; Android, MacOSX, IoS with view only due to IoS limitations) Works stand-alone or as part of Heimdal’s XDR platform. Efficiency Redefined You can provide user support anytime, anywhere and on any endpoint, regardless of the Operating System. Unmatched Security It uses encryption protocols and authentication mechanisms to ensure that only the authorized administrators gain access to the remote sessions. The tool offers a complete audit trail to ensure compliance with regulatory requirements. Real-time Collaboration Effortlessly collaborate, share resources, and troubleshoot in real-time. Bridge the distance and foster productivity with a solution designed to enhance the end-user experience. ## What is Heimdal Remote Desktop used for? [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Heimdal Remote Desktop alternatives Highest Rated [4.7 (24,180)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,900)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (735)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Heimdal Remote Desktop Overview ### What company size and specific industries is Heimdal Remote Desktop built for? Heimdal Remote Desktop is designed for resellers, MSSPs, and organizations that need remote desktop capabilities within a cybersecurity-focused environment. It suits businesses of any size that want standalone use or integration into a unified XDR platform, especially managed service and security providers. Features and Usability ### What are the key features of Heimdal Remote Desktop? Heimdal Remote Desktop offers remote access/control, unattended access, screen sharing, screen recording, file transfer, and file sharing for remote support. It also includes access controls/permissions, role-based permissions, single sign on, two-factor authentication, audit trail, activity tracking, real-time monitoring, server monitoring, and reporting/analytics. Getting Started and Support ### What training and onboarding options does Heimdal Remote Desktop offer? Heimdal Remote Desktop provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing use. Getting Started and Support ### What customer support options does Heimdal Remote Desktop offer? Heimdal Remote Desktop provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users several ways to find answers or contact support, though no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 4,297 Remote Desktop reviews Capterra data shows that buyers of Remote Desktop software rank the following features as their top priorities: - **Secure Login** (**70%** of reviewers rated this feature as critical) - **Remote Access/Control** (**62%**) - **Access Controls/Permissions** (**43%**) Heimdal Remote Desktop supports all three of the features reviewers rate most highly: Secure Login, Remote Access/Control, and Access Controls/Permissions. Together, these capabilities help businesses protect remote sessions, manage device access from anywhere, and control user permissions more effectively, allowing teams to work securely while maintaining oversight across remote systems. Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Annotations Highlight content and/or make notations about parts of content API Application programming interface that allows for integration with other systems/databases Heimdal Remote Desktop 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MC Madhumitha C. SOC Engineer Information Technology and Services ### "My opinion about heimdal product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2024 Heimdal seems to be a well-regarded solution for endpoint security, particularly for its user-friendly interface, emphasis on security, and comprehensive feature set. However, pricing considerations and a slight learning curve are some things to keep in mind. Pros Reliability, easy to use and Security Features is good Cons Reliability, easy to use and Security Features is good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.