# Benchmark EHR Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Benchmark EHR Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more.

Source: https://www.capterra.com/p/248069/Benchmark-Systems-EHR

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# 

 Benchmark EHR Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Benchmark EHR

## What is Benchmark EHR?

The average clinician spends half their day at a desk coding encounters and writing notes, and just a third of their time face-to-face with patients. Take back your time with Benchmark EHR. Benchmark EHR is an intuitive, user-friendly multi-purpose electronic health record system that flexibly supports over 40 specialties. With Benchmark EHR’s customizable templates and workflows, clinicians save time while seamlessly maintaining patient charts, ordering prescriptions, and coding encounters.

## What is Benchmark EHR used for?

[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Urgent Care EMR](https://www.capterra.com/urgent-care-emr-software/)[Urology EMR](https://www.capterra.com/urology-emr-software/)

Top alternative

Featured

Overall rating

Based on 39 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Benchmark EHR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.benchmarksystems.com/&name=Benchmark EHR)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Benchmark EHR

4.7 (39)

VS.

[3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (39)

Ease Of Use

4.1 (293)

Value For Money

3.5 (4)

Value For Money

3.6 (271)

Customer Service

4.8 (39)

Customer Service

3.7 (287)

## Benchmark EHR alternatives

[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting price

$300.00

Per User, Per Month

[4.3 (495)](https://www.capterra.com/p/110018/rxnt/reviews/)

Starting price

$319.00

Per User, Per Month

[4.2 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

Starting price

$25.00

Per User, Per Month

Highest Rated

[BestoSys](https://www.capterra.com/p/144398/Bestosys/)

[4.8 (293)](https://www.capterra.com/p/144398/Bestosys/reviews/)

Starting price

$40.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/144398/Bestosys/)

[View all alternatives](https://www.capterra.com/p/248069/Benchmark-Systems-EHR/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Communication Management

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Activity Dashboard

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Calendar Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Decision Support

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Tools that provide relevant information at specific times to support judgments and courses of action

HIPAA Compliant

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Patient Engagement

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Allows medical providers to engage patients in a variety of ways to ensure their health.

Benchmark EHR 61 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Track and manage schedules and meetings via an integrated calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Securely transfer, access, exchange, integrate or use data with different providers or systems

Automatically generates E/M codes based on information collected during patient charting

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Tools that provide relevant information at specific times to support judgments and courses of action

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Transmit prescriptions to pharmacies electronically

Transfer of data from one computer system to another

Track employee schedules, availability, and performance across projects and tasks

Create and securely store digital patient records

Intended to be used by cardiologists

Software specialized for dermatologists

For family practices

Designed for Neurologists

Specialized software for Orthopedic practices

Designed for pain management practices & departments

Designed for urgent care/emergency facilities.

Intended to be used by urologists.

Store, manage and track all forms in a centralized location

To scribe and interpret the written words received from online or offline inputs

Compliant with HIPAA, which sets standards for sensitive patient data protection

Information, data and reports that are being tracked over time

Track and manage inventory levels to maintain proper supply

Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged

Administer and track medication inventory, schedules, dosage, and side-effects

Manage and support multiple locations

Certified for healthcare IT products based on the results from ONC-ATL

Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries

Allows medical providers to engage patients in a variety of ways to ensure their health.

Patients can register for appointments in advance online

Online portal where patients can access information such as health records, treatment plants, etc.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Customizable notes that help healthcare professionals document and track patient progress

Ability to record, store, update, and retrieve information

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan availability and assign specific time slots for tasks and resources

Send messages via SMS

Train your system to interpret and transcribe voice messages

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Create treatment plans that document interventions and outcomes to track patient progress

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (39)

4.4

Based on 39 reviews

## Pricing

Value for money

3.5 (4)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.5 (4)

3.5

Based on 4 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (39)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (39)

4.8

Based on 39 reviews

## User reviews

Overall rating

4.7

Based on 39 reviews

Filter by rating

5(22)

4(16)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BK

Brandace K.

Medical Records Director

Hospital & Health Care

### "Best EHR System"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 2, 2024

Overall I think this is great software for any medical practice large or small.

Pros

Benchmark EHR is very easy to use. Training new employees has become a breeze with this software.

Cons

I have been using this software for about 8 months. I have not experienced any issues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GD

Gail D.

OFFICE MANAGER

Medical Practice

### "Best Customer Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 13, 2022

Our overall experience with benchmark has been very positive.

Pros

Our company has been with Benchmark since we opened our practice. They have always provided us with the best customer support. We are a small practice , so I can't speak to the EMR system because we just don't use it. I like that they have the ability to create customized reports. I like the ease of use when posting patient services and payments as well as insurance payments. I also appreciate the ability to easily edit a charge or payment.

Cons

Some of the reports give you information you don't need.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

SUSAN B.

Billing manager

Medical Practice

### "BILLING APPLICATIONS REVIEW "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 5, 2021

BEST THING IS THE STAFF AT BENCHMARK WHO ARE ALWAYS VERY WILLING TO HELP WITH AN ISSUE

Pros

BEING ABLE TO ADD TO ICD-10 CODES AND CPT CODES IS QUICK AND EASY. DOWNLOADS FROM INSURANCE COMPANY PAYMENTS AND TRACKING PAYMENTS

Cons

THERE ARE TIMES THE SITE IS VERY SLOW BUT THAT COULD BE DUE TO INTERNET SERVICES IN THE AREA

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 3, 2021

Thank you for your review and your appreciation for our staff. Our employees work very hard to make sure our clients are happy and successful.

BM

binky m.

office manager

Medical Practice

### "issues that need to be addressed"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

July 18, 2018

lack of communication when things go wrong you must keep providers updated with regular emails no apology for last fiasco which cause undue problems overtime for staff and difficulty for providers

Pros

easy to use. Support team is a big pro for us. Responds immediately, has real answers. If not for support team, we would not be so positive

Cons

updates cause too many problems no communication too many outages not able to fix prescription eligibility must be away of finding out from sure scripts what the problem is this is a real problem and needs to be addressed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TH

Teena H.

MA/Accounts Receivable

Medical Practice

### "Antworks great system for your company. "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

July 16, 2018

Pros

This system is easy to train individuals on. Once it is learned usually there is no other problems. Once they changed the note section in each bullet to have more area for typing it was great. The people who are there to help are great! They know the system and are pleasant to talk too.

Cons

Some areas in the EHR are unforgiving. Follow-up for example. The space allotted is not enough. Also if he say '' Follow in 2-3 weeks'' you X-out user date and type that in for follow-up box.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BL

Brandon L.

Physician

Medical Practice

### "User for over a year and complete disappointment"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

November 11, 2017

DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service. Training on the system is sub-standard. Currently switching to a new EMR.

Cons

Every question asked is answered with that costs money as the first statement. Very click heavy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 12, 2018

Dr. Lingenfelter, Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations. You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties. We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you. We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future! -The AntWorks Healthcare Team

DJ

Dorian J.

Doctor

Medical Practice

### "Benchmark Clinical is one of the best EHR systems I've ever used!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 23, 2016

Pros

The product was extremely intuitive and user-friendly. What I really loved the most is the support. Benchmark has an awesome support service; timey response, courteous at all times, helpful to a fault.

Cons

Unfortunately I was not with the company long enough to find something that I did not like. I would have been a customer for life if possible.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JT

John T.

Doctor

Medical Practice

### "Very Satisfied EMR Customer"

4.5

Overall Rating

4.5

4.5

Ease of Use

4.5

4.5

Features

3.5

3.5

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 6, 2016

Pros

Benchmark's customer service is excellent and beyond what we could have hoped for. The EHR itself is intuitive and easy to navigate.

Cons

The capacity to retrieve inactive patient data could be better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GT

Greta T.

Medical Practice

### "Excellent support and service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 9, 2014

Pros

Prompt response to phone calls and questions. There is always a quick resolution.

Cons

There haven't been any major issues; the EMR works smoothly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Jill H.

Medical Practice

### "Amazing Support!"

4.5

Overall Rating

4.5

4.5

Ease of Use

4.0

4.0

Features

4.5

4.5

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 7, 2014

Pros

Benchmark has provided amazing support, as I took over managing my husband's practice without having been trained on the navigator and having introduced the EMR in the first months of taking over the practice.

Cons

I would like less clicks to get things done, but as I do not have any experience with any other products, I don't know if this is limited to just this system. From what I read, I think this is a problem with all EMR systems, though.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/248069/Benchmark-Systems-EHR/reviews/)

Popular comparisons

[BestoSys vs Benchmark EHR](https://www.capterra.com/compare/144398-248069/Bestosys-vs-Benchmark-Systems-EHR) 

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