# CXInfinity Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CXInfinity Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/248095/CXInfinity --- # CXInfinity Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CXInfinity ## What is CXInfinity? Unlock digital potential with CXInfinity, an AI-driven digital customer engagement platform enabling agents to engage with customers in real time. Bring the conversation to new digital channels by allowing brands to offer consistent services across all of them. With CXInfinity, the agents get a unified platform to receive interactions from all the channels. The ability to unify information from multiple sources assists agents in fetching customer details, past interaction history, etc., over a single screen. The dedicated workspace for Agents, Administrators, and Supervisors results in improved productivity. Maximize your digital engagements with CXInfinity’s tailored segments: CXInfinity for Service and Sales/Marketing. The Service module enhances service experiences through integrated case management, workflow automation, and unified channels. Meanwhile, the Sales/Marketing module simplifies campaign management for contact centers with AI-driven outbound campaigns. ## What is CXInfinity used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CXInfinity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.novelvox.com&name=CXInfinity) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CXInfinity 0.0 VS. [4.8 (501)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (501) Value For Money 0.0 (0) Value For Money 4.8 (444) Customer Service 0.0 (0) Customer Service 4.7 (433) ## CXInfinity alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/227997/Product-Fruits/reviews/) Starting price $111.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about CXInfinity Overview ### What company size and specific industries is CXInfinity built for? CXInfinity is designed for North American organizations of any size that need customer experience software. The vendor description does not name specific industries or company types, so it appears suited to a broad range of businesses rather than a single sector or market segment. Features and Usability ### What are the key features of CXInfinity? CXInfinity offers campaign management, customer experience management, and CRM tools, along with customer database, customer history, and customer segmentation. It also includes live chat, email management, multi-channel communication, surveys and feedback, real-time analytics, customizable reports, access controls/permissions, and third-party integrations. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does CXInfinity offer? CXInfinity provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced viewing for setup and feature review. Getting Started and Support ### What customer support options does CXInfinity offer? CXInfinity provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. With no reviewer feedback available on support experience, no reliable claims can be made about response times, agent helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. CXInfinity 30 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.