--- title: "LoyJoy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LoyJoy Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/248123/Loyjoy/" page_type: "product" language: "en" --- # LoyJoy Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LoyJoy ## What is LoyJoy? LoyJoy takes chatbots beyond FAQ answers to end-to-end process automation. AI Agents advise customers, answer questions and execute service and sales processes directly in chat. More than 100 no-code modules integrate knowledge bases, product data, SAP, Salesforce, CRM, ERP and legacy systems. A first prototype is ready in 15 minutes, with production deployment typically taking two to four weeks. Hosted in the EU and GDPR-compliant. ## What is LoyJoy used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €390 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LoyJoy?[Manage this product listing](https://www.g2.com/products/loyjoy/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LoyJoy 4.9 (12) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price €390 Usage Based, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.8 (269) Value For Money 4.9 (11) Value For Money 4.4 (225) Customer Service 5.0 (11) Customer Service 4.7 (233) ## LoyJoy alternatives [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) Highest Rated [Moveo.AI](https://www.capterra.com/p/266793/MveoAI/) [5.0 (9)](https://www.capterra.com/p/266793/MveoAI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266793/MveoAI/) ## FAQs about LoyJoy Overview ### Which roles and teams benefit most from LoyJoy? LoyJoy is most used by marketing, CRM, and digital teams that need to launch conversational campaigns, nurture audiences, and improve customer engagement across channels. Consultants and business development leaders use it to design scalable client solutions, while innovation and project managers apply it to test new communication workflows and manage implementation. Answer based on 12 reviews Overview ### What company size and industries is LoyJoy built for? LoyJoy is built for small businesses first, with 42% of reviewers, and banking leads industry use at 25%. It is intended for medium and large enterprises handling customer service, product advice, and lead qualification by chat and phone, with reviewer concentration also in marketing and advertising at 25% and broadcast media at 8%. Answer based on 12 reviews Features and Usability ### What are the key features of LoyJoy? LoyJoy offers customer support and lead qualification features built around chatbot, live chat, and multi-channel communication. It includes generative AI, intent recognition, natural language processing, and a pre-configured bot, plus personalization, customer segmentation, CRM, analytics, and real-time reporting for tracking engagement and performance. Pricing ### How much does it cost and what fees or limitations are included? LoyJoy starts at €390 per month for the Starter plan, which includes 1 AI agent, 1,000 chat conversations, and 250 phone minutes. The Professional plan costs €1,490 per month and adds 5 AI agents, 3,000 chat conversations, API integrations, and an advanced analytics dashboard. A free trial is available. Integrations ### Which third-party tools and platforms does LoyJoy integrate with? LoyJoy integrates with Twilio and Webflow, and it also connects with HubSpot CRM, HubSpot Service Hub, Salesforce Sales Cloud, and Salesforce Service Cloud. These integrations cover messaging, website content, customer relationship management, and service workflows for teams using familiar business platforms. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does LoyJoy offer? LoyJoy provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars offer group learning, documentation gives written reference material, and videos provide visual walkthroughs for self-paced review of product features and setup steps. Getting Started and Support ### What customer support options does LoyJoy offer? LoyJoy provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be stated here. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) LoyJoy supports **Natural Language Processing**, but it does not include **Automated Responses** or **Language Detection**. Instead, it offers other features that reviewers also consider important, including **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**). These capabilities can help businesses handle customer conversations in real time, improve service quality, and provide teams with tools to respond more effectively across support interactions. Natural Language Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Reporting/Analytics 4.4 (5) 0.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data LoyJoy 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.8 (12) 4.8 Based on 12 reviews ## Pricing Value for money 4.9 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/248123/Loyjoy/pricing/) Starter €390.00 Usage Based,Per Month It includes: - 1 AI Agent - 1,000 chat conversations per month - 250 phone minutes per month - Knowledge and web search - Product recommendations - EU hosting Professional €1,490 Usage Based,Per Month It includes: - 5 AI Agents - 3,000 chat conversations per month - 500 phone minutes per month - BPMN 2.0 workflows - API integrations - Advanced analytics dashboard Enterprise Contact us It includes: - 50 AI Agents - 10,000 chat conversations per month - 1,000 phone minutes per month - Microsoft Entra ID SSO - Analytics with data warehouse export - 99.8% SLA Value for money 4.9 (11) 4.9 Based on 11 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 12 reviews Filter by rating 5(11) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HK Helmut K. Innovation Manager Banking ### "Powerful tool to design conversational interfaces" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 4, 2023 LoyJoy is a very powerful tool that enables companies to quickly build conversational interfaces and adapt them instantly. Even beginners can build simple dialogs with limited training time. With the home view feature it is possible to build app like interfaces (although that is not an intended scenario). Also it can help as a prototyping tool to bring workflows to live almost in real time.The LoyJoy team is very helpful in case something doesn´t work as intended and responds very quickly. I can highly recommend working with them. Pros Easy to useQuickly develop dialogs and processesWide range of functionalities that allow to build even complex use cases (although drag&drop programming skills recommended) Cons The design of text (bullet points, fonts etc.) is somewhat limited due to compatibility with common messengers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Alexander L. Senior CRM Manager Broadcast Media ### "Easy to use and very fast to set up" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 3, 2023 Pros It is very easy to build new dialogues. The service of the company is outstanding good! Cons Implementation into native apps is not optimal regarding visualization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anke M. Senior Project Manager CRM Telecommunications ### "Conversational marketing with high impact on customer interaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2022 The LoyJoy team is very supportive, accessible, committed and reliable. Great pleasure to work with. Pros Very easy to use software for setting-Up sophisticated chatbot-communication. The integration to web or app is working smoothly. Large variety of useful features and growing. If not available the support team was always happy and creative to help out with ideas. Reporting functionality very intuitive and helpful for adjustment hints to the dialogue flow. Cons Nothing I can think of. Software is stable, great service team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GL Giuseppe L. Digital Manager Consumer Goods ### "Easy to use code-free product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 11, 2022 Overall it has been a good experience that has driven our lead generation efforts. Pros It is extremely easy to setup consumer experiences. The very good customer care makes it very easy also to solve problems related to the customization of the tool with internal needs. Cons The governance of the tool is not easy, managing access rights of every user involved in the development of consumer experiences can be a time consuming task. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ingo S. Audio Artist & Audiographer Arts and Crafts ### "pioneers with heart" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2022 From the very first moment LoyJoy supported our exceptional idea of using their platform for the first theatre play turning a chatbot into a stage. We are pretty happy and thankful for all the support, the easy to use platform and Loy Joy's ability to pioneer new ideas! Pros The user-friendly workflow engine guarantees for quick results and rapid prototyping. Cons Some feature don't work in specific browsers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Enis S. Digital Marketing Consultant Marketing and Advertising ### "Great platform for automated consumer engagement, surveys and lead-generation!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2022 Pros Easy to set-up experiences, that cover numerous demands like lead-generation, surveys, or just to interact with consumers. Well-set-up, the platform can really be fun for consumers, who interact and come back! The team is really nice and engaged to fulfill customers' demands! Cons No cons, every problem that comes up will be tackled by the support team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sarah H. Marketing- und Kommunikationsmanager Insurance ### "strongly recommend Loyjoy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2022 Very good communication with the loyjoy team. They always found a soluten. Pros Easy to use, perfect support. Read in a very short time. Cons some features were missing. Bute the team always found a workaround Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stefan S. Senior Consultant Banking ### "Best chatbot solution on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2022 Pros Easy to use, constantly growing in functionality, extremely performant, outstanding support, legally compliant and fairly priced Cons Nothing to complain about, just keep it up! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Dennis K. Consultant Banking ### "Sophisticated, easy-to-use, versatile conversational platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2022 We use LoyJoy to create fun and engaging chatbots for various types of customers and various use cases. It is easy to use and our clients love the results. Pros LoyJoy combines high customisability and ease-of-use in a no-code environment, so everyone has a chance to bring their ideas forward. Cons Some features are lacking, since the platform ist relatively new. They keep coming fast, however. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Michelle H. Marketing Consultant Marketing and Advertising ### "Must have marketing tool for beautiful conversations with your customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2022 My overall experience with Loyjoy is outstanding! The Loyjoy chatbots really help generating a cool and also meaningful brand experience. Furthermore, I love working with the Loyjoy team. The have a very deep understanding of what they are doing and they are super supportive and reliable. Pros The handling of the tool is very easy and the chatbots can be customized as one wishes. On top they implement new cool features all the time, so I really see Loyjoy as a must have for very meaningful conversations with customers. Cons I can't think of anything. I'm really happy with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/248123/Loyjoy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.