# LoyJoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LoyJoy the right Chatbot solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248123/Loyjoy/reviews --- LoyJoy 4.9 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of LoyJoy Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ingo S. Audio Artist & Audiographer Arts and Crafts Used the software for: 1-2 years ### "pioneers with heart" August 10, 2022 5.0 From the very first moment LoyJoy supported our exceptional idea of using their platform for the first theatre play turning a chatbot into a stage. We are pretty happy and thankful for all the support, the easy to use platform and Loy Joy's ability to pioneer new ideas! Pros The user-friendly workflow engine guarantees for quick results and rapid prototyping. Cons Some feature don't work in specific browsers. Review Source DK Dennis K. Consultant Banking Used the software for: 1-2 years ### "Sophisticated, easy-to-use, versatile conversational platform" May 19, 2022 5.0 We use LoyJoy to create fun and engaging chatbots for various types of customers and various use cases. It is easy to use and our clients love the results. Pros LoyJoy combines high customisability and ease-of-use in a no-code environment, so everyone has a chance to bring their ideas forward. Cons Some features are lacking, since the platform ist relatively new. They keep coming fast, however. Review Source GL Giuseppe L. Digital Manager Consumer Goods Used the software for: 2+ years ### "Easy to use code-free product" August 11, 2022 5.0 Overall it has been a good experience that has driven our lead generation efforts. Pros It is extremely easy to setup consumer experiences. The very good customer care makes it very easy also to solve problems related to the customization of the tool with internal needs. Cons The governance of the tool is not easy, managing access rights of every user involved in the development of consumer experiences can be a time consuming task. Review Source HK Helmut K. Innovation Manager Banking Used the software for: 2+ years ### "Powerful tool to design conversational interfaces" May 4, 2023 5.0 LoyJoy is a very powerful tool that enables companies to quickly build conversational interfaces and adapt them instantly. Even beginners can build simple dialogs with limited training time. With the home view feature it is possible to build app like interfaces (although that is not an intended scenario). Also it can help as a prototyping tool to bring workflows to live almost in real time.The LoyJoy team is very helpful in case something doesn´t work as intended and responds very quickly. I can highly recommend working with them. Pros Easy to useQuickly develop dialogs and processesWide range of functionalities that allow to build even complex use cases (although drag&drop programming skills recommended) Cons The design of text (bullet points, fonts etc.) is somewhat limited due to compatibility with common messengers. Review Source ES Enis S. Digital Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Great platform for automated consumer engagement, surveys and lead-generation!" July 27, 2022 5.0 Pros Easy to set-up experiences, that cover numerous demands like lead-generation, surveys, or just to interact with consumers. Well-set-up, the platform can really be fun for consumers, who interact and come back! The team is really nice and engaged to fulfill customers' demands! Cons No cons, every problem that comes up will be tackled by the support team. Review Source OS Ondrej S. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Daily Loyjoy User " March 9, 2022 5.0 Pros The company really takes care of clients, the tools are very user-friendly. It can also be complicated - but that comes from the range of features it has. Cons Overall, I don't have any negative points. Perhaps just the fast-changing environment - but that's part of digital. Review Source AL Alexander L. Senior CRM Manager Broadcast Media Used the software for: 6-12 months ### "Easy to use and very fast to set up" May 3, 2023 4.0 Pros It is very easy to build new dialogues. The service of the company is outstanding good! Cons Implementation into native apps is not optimal regarding visualization Review Source MK Marten K. Business Development Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Very powerful and easy to handle tool!" March 31, 2022 5.0 Pros The chatbot is very easy to configure. You need almost no coding experience and everything you need is explained in an extensive demonstration meeting. In addition, you can actively participate in the development of the tool by submitting your suggestions to the team. Cons A few integrations with other apps were difficult to set up on my own at first. However, the support helps directly and quickly! Review Source MH Michelle H. Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Must have marketing tool for beautiful conversations with your customer" April 22, 2022 5.0 My overall experience with Loyjoy is outstanding! The Loyjoy chatbots really help generating a cool and also meaningful brand experience. Furthermore, I love working with the Loyjoy team. The have a very deep understanding of what they are doing and they are super supportive and reliable. Pros The handling of the tool is very easy and the chatbots can be customized as one wishes. On top they implement new cool features all the time, so I really see Loyjoy as a must have for very meaningful conversations with customers. Cons I can't think of anything. I'm really happy with the software. Review Source AM Anke M. Senior Project Manager CRM Telecommunications Used the software for: 1-2 years ### "Conversational marketing with high impact on customer interaction" August 16, 2022 5.0 The LoyJoy team is very supportive, accessible, committed and reliable. Great pleasure to work with. Pros Very easy to use software for setting-Up sophisticated chatbot-communication. The integration to web or app is working smoothly. Large variety of useful features and growing. If not available the support team was always happy and creative to help out with ideas. Reporting functionality very intuitive and helpful for adjustment hints to the dialogue flow. Cons Nothing I can think of. Software is stable, great service team. Review Source SS Stefan S. Senior Consultant Banking Used the software for: 1-2 years ### "Best chatbot solution on the market" May 19, 2022 5.0 Pros Easy to use, constantly growing in functionality, extremely performant, outstanding support, legally compliant and fairly priced Cons Nothing to complain about, just keep it up! Review Source SH Sarah H. Marketing- und Kommunikationsmanager Insurance Used the software for: 6-12 months ### "strongly recommend Loyjoy" July 27, 2022 5.0 Very good communication with the loyjoy team. They always found a soluten. Pros Easy to use, perfect support. Read in a very short time. Cons some features were missing. Bute the team always found a workaround Review Source Similar Products Featured ## Related categories [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.