--- title: "VirtlX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VirtlX Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/248130/Virtlx-Reflect/" page_type: "product" language: "en" --- # VirtlX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VirtlX ## What is VirtlX? Harness the Power of Your Data! Transform employee & customer survey insights into actionable training with VirtlX, the AI-driven tool for business growth. Unique insights to your business with VirtlX’s all-in-one cloud-based engagement management platform! Pulse, 360˚ & Peer Reviews Employee Appraisals Employee Satisfaction, Engagement & Wellbeing Line Manager Upward Feedback Reviews Bespoke, company-authored training Customer feedback on service & products Integrated with Microsoft 365 (Microsoft-Approved) ## What is VirtlX used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Training](https://www.capterra.com/training-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £52 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VirtlX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.virtlx.com&name=VirtlX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VirtlX 4.8 (13) VS. [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price £52 Per User, Per Year Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (13) Ease Of Use 4.7 (5,303) Value For Money 4.8 (13) Value For Money 4.5 (5,062) Customer Service 4.7 (13) Customer Service 4.6 (5,076) ## VirtlX alternatives Highest Rated [4.7 (24,165)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (2,915)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/248130/Virtlx-Reflect/alternatives/) ## FAQs about VirtlX Overview ### Which roles and teams benefit most from VirtlX? VirtlX is most used by business owners, executives, and retail or franchise managers who need to oversee daily operations, customer interactions, and performance across locations. Sales leaders use it to support client engagement and revenue workflows, while service-focused teams, including beauty professionals and QA managers, rely on it to standardize delivery and maintain quality. Answer based on 13 reviews Overview ### What company size and industries is VirtlX built for? VirtlX is built for small businesses across sectors, with 92% of reviewers from small companies and Computer Software leading at 23%. It also serves IT and services firms at 15%, plus Arts and Crafts at 8%, while its catalog audience spans automotive, pharmaceutical, insurance, finance, logistics, retail, hospitality, and SMEs. Answer based on 13 reviews Features and Usability ### What are the key features of VirtlX? VirtlX offers performance management features such as 360 degree feedback, appraisal history, goal management, peer appraisals, and continuous feedback. It also includes survey and analytics tools like survey builder, real-time reporting, benchmarking, sentiment analysis, and customizable reports, plus tagging, alerts/notifications, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? VirtlX starts at £52 per user per year for the per employee, minimum 1 plan, which includes access to all VirtlX services and features. A free trial is available. The plan includes employee appraisals, satisfaction indexing, feedback tools, and editable surveys, with no other pricing details provided. Integrations ### Which third-party tools and platforms does VirtlX integrate with? VirtlX integrates with Xero, plus official catalog tools including Microsoft 365, Microsoft Outlook, Microsoft Power Apps, Microsoft Teams, OnePageCRM, and HubEngage. These integrations cover accounting, communication, productivity, and CRM needs, giving VirtlX support across six third-party platforms in the catalog. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does VirtlX offer? VirtlX provides live online sessions, documentation, and videos for training. Live online sessions support guided instruction, documentation offers written reference material, and videos provide visual walkthroughs that teams can review at their own pace when learning the product. Getting Started and Support ### What customer support options does VirtlX offer? VirtlX provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback on support experience is available in the catalog data, so user sentiment about response times, helpfulness, or common frustrations cannot be summarized here. ## Features AI summary Based on 2,061 Customer Satisfaction reviews Capterra data shows that buyers of customer satisfaction software rank the following features as their top priorities: - **Customer Experience Management** (**44%** of reviewers rated this feature as critical) - **Customizable Forms** (**44%**) - **Feedback Management** (**41%**) VirtlX supports all three top-priority features: **Customer Experience Management**, **Customizable Forms**, and **Feedback Management**. Together, these capabilities help businesses monitor customer interactions, collect input in formats that fit their processes, and respond to feedback more effectively, allowing teams to improve satisfaction and make better service decisions. Feedback Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Data Import/Export 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications Survey/Poll Management 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Create and administer polls and surveys Reporting/Analytics 5.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Templates 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Customizable Forms 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information VirtlX 117 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - Assessment Management: Creation, administration, and evaluation of assessments or tests - Benchmarking: Compare key metrics for the business against prominent players in the industry - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Built-in LMS: LMS functionality built-in for content delivery - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - Corporate/Business: Software specialized for corporate use - Course Management: Create, organize, and assign courses to users - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Health Score: Calculate a company, client account or person's health via a scoring system - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Individualized Assessments: Review or test a specific candidate's skills - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Learner Portal: Students can access materials and communicate with instructors via their online student profile - Learning Management: Organize and track educational activities - Mobile Access: Access software remotely via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Pre-Employment Testing: Assessing skills & knowledge of job candidates - Predictive Analytics: Predict future data based on historical data sets - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Rater Selection: Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Test/Quiz Creation: Create or build customized tests and quizzes - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Administration: Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) - Training Companies: Software designed for companies who offer training programs to clients - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.8 (13) Free Trial Per employee, minimum 1. £52.00 Per User,Per Year It includes: - Unlimited Surveys to Clients and Employees - Unlimited Survey Sets & Questions - Employee Engagement & Wellbeing - Employee 360° & Peer Review - Employee Appraisals - Employee Satisfaction Index - Pulse Surveys - Line Manager Upward Feedback - Developmental Analysis - Library of Editable Surveys - Online Training Authoring Tool - Onboard Email & Text Communicator - The ability to add/link your own Twilio profile - All Net Promoter Score (NPS) reports - All Customer Experience Index reports - Brand Loyalty - Perceive Dimensions Overview - Market Research Value for money 4.8 (13) 4.8 Based on 13 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ OnePageCRM](https://www.capterra.com/p/157679/OnePageCRM/)[ Microsoft Power Apps](https://www.capterra.com/p/228526/Microsoft-Power-Apps/)[ HubEngage](https://www.capterra.com/p/153544/hubEngage/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (13) 4.7 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(10) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TT Travis T. CEO Internet ### "VirtlX 360 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2025 Pros The 360 tool is easy to use and understand. Cons A few the configurations need a little more documentation around them, but the team is fast to respond and update them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Akshay M. Retail Manager Business Supplies and Equipment ### "Review on VirtlX" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 2, 2022 Great. Pros The user interface and self service portal were very good points of the software. Cons The price of the software feels to be a little on the higher side. If reduced it might be better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2022 Thank you Akshay for your review on VirtlX. Please feel free to reach out if we could assist in showing aspects of the new version that have made the user experience easier. CK Carmi K. Makeup Artist Cosmetics ### "VirtlX helps me to improve my services." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2022 It is convenient to receive reports on customer experiences and feedback. Pros Easy and convenient way to get customer feedback. Cons The layout was a bit confusing at first, but once you get used to it, it is easy to use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 26, 2022 Thank you very much for your review on VirtlX, much appreciated! JK Jacques K. General Manager Computer Software ### "Easy to use survey and training software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 23, 2022 It is important to get feedback from my clients regarding our service. Based on reports provided by the software I could easily identify some shortfalls in my business and helped me improve certain aspects. Pros For me the pre-loaded surveys was most helpful. It was easy to modify it to my needs and liking and I didn't have to spend hours creating them. Then also, communication via email directly after I created the surveys worked nicely. I could simply add my clients in and send it. Cons It is quite a large platform, so it took me a bit of time to get used to the menu's and features. The training side is a bit more complex, I only loaded some training material for my staff. Alternatives considered [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) Reasons for choosing VirtlX Ease of use and features helped me with my choice. On VirtlX I had access to a lot of additional features that the others didn't provide. The pre-loaded surveys was a big help as well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 24, 2022 Thank you for the great review Jacques. Meenu A. QA Manager Information Technology and Services ### "Good tool to gather info anonymously. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 22, 2022 I would recommend this to everyone who wants to conduct any kind of survey. Pros We can gather Client feedback in a formal manner. We can also conduct market research of the targeted customers. Do the timely surveys within the organization or within specific group. Cons There should be proper KT on how to use the tool. There is no Mobile app to access the application. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The tool was very highly priced Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2022 Thank you very much for your review Meenu. BH Ben H. Franchise Manager Consumer Goods ### "The most comprehensive online training module available " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2022 Pros The unique way in which we can set up everything to do exactly what we want with no compromise Cons Not in particular, the guidance is excellent Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 24, 2022 Thank you for taking the time to review VirtlB, much appreciated. MF Maya F. Owner Arts and Crafts ### "Getting to know your customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2022 Knowing our customer's drivers means we can deliver their needs faster Pros The ease of use is the main advantage for us Cons Version 9 has ironed out everything and added features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 22, 2022 Thank you for your great review on VirtlX, Maya; much appreciated. PB Paul B. MD& Owner Information Technology and Services ### "Recomend Virtlx" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2022 Very happy, would reccomend. Pros Simple and essy to use., welithout much training Cons May need more features for 1,000 + users. Reasons for choosing VirtlX Reccomended Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 9, 2022 Thank you Paul, for you awesome review! AF Anthony F. Owner Apparel & Fashion ### "VirtlX enables us to know our performance client and employee side at all times and influence it " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2022 Pros The flexibility and the reaction from the VirtlX team to suggested improvements Cons Version 9 is actually perfect .....................it really is superb Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 9, 2022 Thank you very much for the remarkable review Anthony; much appreciated. TR Tom R. Global Vice President of Sales Computer Software ### "Global VP Sales " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2022 Fantastic experience and expertise Pros Extremely easy to use and we get fantastic data from it. Cons Nothing it is all very good. \[SENSITIVE CONTENT\] and his team are wonderful to work with and extremely customer focused Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Ease of use and cost as well Customer Service Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 8, 2022 Great working with too Tom, and thank you for the great review. NM Nick M. MD Information Services ### "VirtlX gives me good insights" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2022 The ease of use of the various surveys has given me an insight into my business and partners that would not have been possible without VirtlX Pros The variety of surveys helped me address many aspects of my business Cons The registration process was a little bit tedious, but I believe that this is being addressed Reasons for choosing VirtlX Price and flexibility Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 8, 2022 Thank you for your great review Nick. You will be pleased to know that we have addressed the tedious registration process and is now as simple as clicking the register button once you have entered your registration information; the profile is then built automatically with no further need for adding additional info. NB Narcis B. Director Management Consulting ### "Virtlx feels like a Survey Monkey on steroids, a truly bespoke and personalised platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2022 Pros Easy to use Truly bespoke features and very easy to create/edit Great interoperability with existing systems Real value for money Cons Nothing so far, still early though in using it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 8, 2022 Thank you for the your fantastic review of virtlX Narcis. Looking forward to working with you and your company into the future. WH werner H. director Computer Software ### "Driving Mass Behavioural Change with Virtlx" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 28, 2022 If you want to overlay the critical insights of NPS scores and EE, then Virtlx is the solution that you need! Pros It's cloud based, easy to deploy and use. VirtlX brings real-time transparency around the metrics and responses of customers and employees and presents them in a manner that enables executives to make informed and rapid decisions. Data is gathered from internal and external surveys and presented in dynamic graphical formats that enable instant analysis and action. Cons That it wasn't commercialized earlier! It's a unique offering to correlate NPS with EE. When you detect a drop off in NPS, you can bet your bottom dollar that there is a drop off in EE as well. Now you are able to drill where exactly the issues seem to impacting NPS and EE are in the organization and take appropriate action. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2022 Hi Werner, thank you for your insightful review on VirtlX; greatly appreciated, thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.