# Performance Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Performance Pro the right Performance Management System solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/24829/Performance-Pro/reviews --- Performance Pro 4.5 (194) [View alternatives](https://www.capterra.com/p/24829/Performance-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Performance Pro Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews GB Gedion B Customer ManagerMedia Production, 51 - 200 employeesUsed the software for: More than 2 years. “Since we started implementation of Performance Pro in our organisation it has been so easy for us to sett goals and track employees performance hustle free.“ December 21, 2024 lB lucia B HR ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The only issue that we have experienced while using this software is ineffectiveness of reminders“ December 2, 2024 MF Michelle F OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Employee management is super easy and I use it the most in this app!“ March 25, 2026 PS Patricia S Sr. AssociateAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes the streamline of preparing the review and performance competencies can be confusing.“ November 10, 2020 EB Elio B HR ManagerManagement Consulting, 51 - 200 employeesUsed the software for: More than 2 years. “Performance Pro is very customizable to the users needs.“ January 1, 2025 BP Ben P Systems AdministratorInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “It crashes or hangs occasionally when going to the next page“ November 16, 2020 NO Nolog O Customer Service ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “I like the ease of managing talents and the fact that it makes employee engagement easy“ May 1, 2024 GR Garrett R Business Development RepComputer & Network Security, 201 - 500 employeesUsed the software for: Less than 6 months. “It was hard for me to understand at first what exact contents i was missing and needed to add“ November 18, 2020 ## Showing most helpful reviews Showing 1-25 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yendi C. HR Assistant Hospital & Health Care Used the software for: 6-12 months ### "Great management system and user friendly!" June 11, 2018 5.0 This platform helped me perform my duties with effectiveness and with precise information. Pros This platform helps ease the workload in the HR role, very user friendly, no hassle in understanding how the platform works. Very efficient when generating reports. I had a situation with the platform once, so I had to contact customer service. They were very helpful and respectful, they definitely solved my problem. Overall, this platform, you can customized it and permits the employee to do their yearly appraisal. Cons Few times the notification haven't gone thru, so there has been a delay in the workload. This happened when there was an update available. So I guess that we needed to set the settings again back to how they were, but no big issue, it was resolved. Review Source Response from HR Performance Solutions June 12, 2018 Hi Yendi, Thanks so much for the 5-star review! So glad you're happy with Performance Pro. Looks like you haven't been using it that long. I think you are going to be really excited about some of the features we have coming. We'll keep you posted on them! Thanks again! Catherine M. Accountant and Travel Administrator Higher Education Used the software for: 2+ years ### "Performing performance reviews for mid-year and yearly evaluations" June 18, 2018 4.0 Pros I liked being able to create benchmarks, goals, initiatives for staff members and then being able to readily use those to rate the performance of that staff member. Keeping the reviews electronically from year to year eliminates the "lost" hard copy paperwork and accountability. Cons I think what seemed most troubling was being able to go back and make changes once items had been submitted. I sometimes found that process a little more difficult than maybe it should have been. Review Source Response from HR Performance Solutions June 21, 2018 Hi Catherine, Thanks for the feedback about Performance Pro. There are a lot of advantages to using the application and not "losing" last years review is certainly one of them. Another is that, since all of the historical reviews are kept in Performance Pro, you can use our unique analytics feature to find patters in behavior which can then be used to make better business decisions. You are right that we do have a process that keeps changes from being made to a review once it has been finalized and agreed upon by the manager and employee but there are simple ways around it. Give us a call and we'll walk you through it! Thanks for using Performance Pro! VR Verified Reviewer Workforce Planning Bureau Chief Government Administration Used the software for: 6-12 months ### "Not as robust as other solutions; however, reporting is great." September 27, 2018 3.0 I'm happy with our rate of compliance since we have implemented this solution. Pros The reporting tools. We did not have that in our previous solution and this has been fantastic with helping us reach our goals for compliance within our organization. Cons Sometimes the user interface has issues and can be slow. It isn't necessarily as intuitive as I'd like it to be. Users sometimes complain about certain issues they didn't experience with our previous solution. Review Source Response from HR Performance Solutions December 17, 2018 Hi there, Thank you so much for taking the time to provide us feedback on our Performance Pro software. So happy you enjoy the reporting analytics provided within the application and even happier to hear how they have contributed to reaching your compliance goals! Sounds like you are experiencing some user interface issues and have ideas on how it could be more intuitive. We would love to find out more about your ideas and use of the application. Please reach out to us and tell us how we can connect with you. All the best! The Performance Pro Family Jennifer D. Chief Culture Officer Used the software for: ### "Performance Pro - Easy Peasy " February 11, 2015 5.0 Using Performance Pro truly promotes what every HR head would be looking for in streamlining the Performance Management and Performance Review process. Getting your organization to understand the importance of effective Performance Management is difficult enough, being able to offer and utilize a solution that gives everyone a web based tools to guide the process rather than restrict and dictate the process has been a nothing but a win-win for the employees and in meeting business results. Pros Performance Pro offers a web based solution and is incredibly user-friendly on both the administrator and end-user side. Everything to make the review or coaching process experience easy and efficient is offered right within the system. If customization is needed, you can actually do most if not all of it on your own and there is no additional charge.There are a number of factors to select from, goals can be customized for specific positions and reviewed and evaluated periodically with employees throughout the year. If you really break it down, your administrative expenses will be reduced and you should see an immediate return in that your goals and factors align directly with business objectives. Cons More of a wish list, I would love if the system integrated with our HRIS system, the good news, from what I heard it will be able to very shortly!!! :) Review Source Jane I. Senior Event Manager Civil Engineering Used the software for: 1-2 years ### "Review for Performance Pro " June 11, 2019 4.0 Performance Pro is indeed a useful software especially for the HR department. Also the customer service is very efficient and prompt. Pros With Performance Pro, it's 'goodbye' to usage of paper, and 'hello' to advanced technology, and the 'icing on the cake' is it's timely evaluations. It’s user-friendly and so simple to understand even by our junior staff. Cons It's cumbersome to ascertain performance pay increase by tracking completed evaluations due to the fact that it has to be done manually, instead of being notified when the evaluation process has been completed. Review Source Response from HR Performance Solutions June 17, 2019 Hi Jane, Thank you for taking the time to provide us feedback. We are happy to hear you appreciate how user-friendly and simple the system has been to use for you and your organization. Our goal is to ensure a positive user experience. We would love to find out more about your pay increase tracking process. Please connect your system administrator with our support team so we can learn more and enhance your user experience. Thanks again, The Performance Pro Family Alexandria S. Social Media Coordinator Marketing and Advertising Used the software for: 2+ years ### "NOT Intuitive" December 18, 2018 4.0 Pros This software prints your review information very concisely and neat for in person reviewing. Cons Not easy to use at all. I have used this software many times for performance reviews, and I constantly have to remind myself how to use it. There is a lack of logic on this site when it comes to adding goals. Review Source Response from HR Performance Solutions December 19, 2018 Hi Alexandria, Thank you for taking the time to provide us feedback. We are happy to hear you appreciate how concise the final review is prepared for in person assessment. Our goal is to ensure a positive user experience. We would love to find out more about your organizations use of the application for the review and goal assessment process. To ensure this happens, we will connect our support team with your system administrator. Thanks again, The Performance Pro Family Luis Carlos R. Supervisor de relaciones laborales Used the software for: Less than 6 months ### "A great tool to administrate HR systems and processes." July 24, 2018 5.0 If you want a robust HR system I highly recommend it. Pros \- It gives multiple tools at low cost. - Support is quick, atent and solve every doub. - It has 360 appraisal option. - It's easy to use as a worker and as a manager. Cons \- It's very slow to load. - Interface looks old and you have to make a lot of clicks to get the things done. Review Source Response from HR Performance Solutions December 11, 2018 Hi Luis, We can¿t tell you how much we appreciate the positive feedback. We are happy to hear that you have found the software easy to use and provides a lot of value. Good news to come ¿ a user interface refresh is on the docket for 2019 that will enhance the look and improve the workflow. Please let us know if we can assist you in any other way to ensure we provide the best experience for you and your organization. All the best! The Performance Pro Family noelis Q. Geografa Used the software for: Less than 6 months ### "Excellent human resources program" June 22, 2018 5.0 Excellent to document and evaluate. The customer service is efficient and friendly. Pros It has the property to establish objectives and track them quarterly. Employees can do a self-assessment that is then combined with the evaluation of the supervisors. Cons It can be a bit confusing to use at first, but with training and support, it becomes easy to use quickly, it can be a bit slow to load Review Source Response from HR Performance Solutions December 11, 2018 Hi Noelis, Thanks for the 5 Star review! So happy to see you positively recognize the objective tracking and employee self-assessments. Glad to hear the training and support were beneficial during your on boarding. If we can do anything else to enhance your experience, please let us know. All the best, The Performance Pro Family Paul M. Safety Manager Facilities Services Used the software for: 1-2 years ### "Not the easiest software to use.." May 5, 2018 3.0 It allowed me to make customizable reminders and emails to management. Pros It is definitely helpful for setting goals and tracking them. Every quarter, you can update and track. I also like the ability for documentation. Cons It is very complex, and it does not make you save which is weird in itself. The navigation is not self-explanatory. Review Source Alejandro P. Founder / CEO Used the software for: 6-12 months ### "Great perfomance management software" May 19, 2018 4.0 Pros It is a powerful software, easy to use that allows you to evaluate the performance of the professionals based on the company's goal, offering simple and effective practices to the employees from an automated system, it also provides activity dashboards, customizable templates according to the requirements of the company and automated email reminders Cons It is a little bit slow to load, but I think is still a good alternative, If theres is an issue, you just have to contact customer service and they will assist you Review Source Response from HR Performance Solutions May 25, 2018 Hi Alejandro, Thanks for leaving your thoughts about Performance Pro. We're glad you think it is great! Reach out to us if there is something we can do to support you. We're always working on new exciting things. Thanks! PO Paola O. HR Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Performance Management Made Easy With Performance Pro" October 8, 2024 4.0 Pros With Performance Pro, implementing HR processes for effective performance management has been easy. Has plenty of features and allows personalization. Cons With Performance Pro, there hasn't been serious flaws. Review Source ML Michael L. Staff Training & Development Manager Banking Used the software for: 2+ years ### "Makes Employee Evaluations Easy!" November 29, 2019 5.0 Overall, if you are doing performance evaluations, I haven’t used a solution that was any easier Performance Pro. I can’t recommend it enough. Pros Doing employee evaluations is never fun, whether you are using software, or plugging the info into a word doc. That being said, every so often software comes around that makes it a little easier. Performance Pro manages to do the impossible - it makes capturing info throughout the review period simple, tracking goals a breeze, and presenting the actual evaluation a snap. Plus it spell checks everything so you don’t have to play the “write in word and then copy and paste into the program you are using game.” Cons Sometimes, the interface can be a little clunky - finding certain features, if you don’t use them every day, can be a little challenging. But, in all fairness, this is a relatively minor quibble. Review Source Response from HR Performance Solutions December 4, 2019 Hi Michael, Thanks so much for the great feedback! We are so happy to hear our software was able to make the impossible happen for you in the world of performance management. If you are still having trouble finding certain features, please don't hesitate to connect with us using the Chat function within the software. We also have great Knowledge Base articles that can be accessed through the Support link. All the Best, The Performance Pro Family BW Belinda W. HR Manager Banking Used the software for: 2+ years ### "Excellent Customer Service" July 28, 2016 4.0 Excellent customer service. Always helpful and eager to assist. Everyone is knowledgeable about the product and always kind. There are never any dumb questions. Pros Overall use of this software is good. Easy to navigate. Cons . I have been on a conference call regarding the performance application and would love to be able to set up more than 1 appraisal at time for an employee. When we have an employee promote the current manager has to complete the review then update all information and set up a second review for the promoted position. I then have to average the totals for a final score. This is very time consuming. Review Source DD Donna D. Call Center Manager Banking Used the software for: 2+ years ### "Performance Pro" November 23, 2016 4.0 Performance Pro is simple to use and it a great tool for all staff - management to frontline staff. We encourage all staff to use the program for goal setting and tracking as well as performance tracking. The ease of keeping notes and tracking performance is one of the best features. The notification system is a great tool when it comes to being reminded of performance evaluations that need to be completed. Pros All staff can use it with ease. Goals are easy to set up and track. Editing notes is simple and we really like the function to be able to share notes with others. Cons None at this time. Review Source TB Tony B. Executive recruiter Construction Used the software for: 2+ years ### "Performance Pro makes annual reviews fun and simple" February 16, 2018 5.0 This is an adaptable product to all levels of employee engagement and levels of management from clerical and teller to senior management and even the CEO. It provides a consistent palette on which to measure and manage performance expectations and results. When this product is combined with a great administration it eliminates the often acrimonious discussions about fairness and who gets what. It can be a bit confusing to use at first, but with training and support, it quickly becomes easy to use. Pros This product makes entering review consistent and easy. It is enjoyable talking to employees about actual goals since entering and reporting on their accomplishment those goals is so easy. The clarity that this product provides for the individual being evaluated to better understand how they actually did and the inclusion of factors that fairly present the personal qualities needed in various senior management. This is a great product to use for any size company that is looking for a performance review software. Great customer service! Review Source CR Carole R. HR Manager Financial Services Used the software for: 2+ years ### "Easy for managers and supervisors " July 14, 2017 5.0 Ease of use and tracking Pros Weekly Email notifications when review due until review completed. Note section for Supervisors and Mangers to add notes for great jobs and coaching's. Easy to set-up and assign factors and goals. Cons When employee changes job title goals do not change. Would like the downline to have more levels, currently set at 4. Review Source VR Virginia R. VP of Accounting Banking Used the software for: 2+ years ### "Good product." November 17, 2020 5.0 I am satisfied. I am able to pull up past evals that were processed through Performance Pro and save these docs as PDF or view on the site. Pros As you learn how to navigate you can jump between employees to review appraisals or move to employee dashboard and view your own appraisal. Cons The navigation is sometimes confusing when looking for a previous appraisal or trying to get back to the appraisal you were working on. Review Source HK Heather K. Executive Assistant/ HR Generalist Banking Used the software for: 1-2 years ### "Review-Hopewell Federal" June 15, 2016 4.0 I have only used the product for about a year but find it very easy to use and fit the needs of our small credit union. The customer service has been top notch since the very beginning. There has never been a time that my question or issue has not been resolved. Pros Everything is very stream lined and easy to navigate. I also like that we can customize the product to fit with our credit union culture and lingo. Cons I would like to be able to see a history on the employee data screen. So if someone changed positions in between an appraisal cycle we could see the change and track it better. Review Source KH Kadilynn H. CSR1 Insurance Used the software for: 6-12 months ### "Review " November 17, 2020 5.0 It was great Pros It was easy to use and very fun I guess. Cons I liked everything about it there wasn't anything bad Review Source KR Karen R. Executive Vice President Banking Used the software for: 2+ years ### "Executive Vice President" July 6, 2016 4.0 Overall very good program. Has a few enhancements needed to make it even better. Its a good solution for daily staff performance systems. Pros Accessibility and manageability. Great features. Good upgrades. Cons Small format when printing performance documents is horrible. Building forms is limited and still chunky. Would be nice to be able to attach documents (links) to actual performance forms instead of having to go to different area and find it. Routing process is still difficult. Having multiple appraisers is also difficult. Review Source DH Donna H. Compensation and Payroll Manager Financial Services Used the software for: 6-12 months ### "Easy to get used to!" March 6, 2018 4.0 No more paper! Pros No more paper for our organization!!! I love the electronic use of the system and ease of updates. Cons As with all system, there are things that I feel could improve, but for the most part it is a fantastic system! I would advise potential clients to stress the need for knowing exactly what your competencies should be and get them right the first time. This is very important to the most efficient set up of the system. Review Source JM Jennifer M. HR Director Philanthropy Used the software for: 2+ years ### "Ease of Use of Performance Pro" July 15, 2015 5.0 Pros Performance Pro has been a great product for our organziation. Specificially, it meets the needs of our performance review process by being easy to use and flexible to change. It was important that the software that we chose could handle our 9 point rating scale, job specific competencies and work plan goals; Performance Pro delivered on all of these features. Cons I like it all. All of my interactions with Performance Pro including training, customer support and implementation have been good. Review Source BS Becky S. HR Administrator Used the software for: 1-2 years ### "Everything about Performance Pro has been 5 star, especially their customer support." March 7, 2018 5.0 Pros Evaluations are prompted to be timely, employee feedback is great. There is a library with many comments and ideas to use. Our management team loves the ease of evaluations and now they are more informative than previously. Review Source PD Peggy D. Director of People Engagement Used the software for: 6-12 months ### "Phenomenal - brought clarity, consistency and transparency to our performance management efforts." November 3, 2017 5.0 Pros Allows for performance management to truly be a collaborative process between employee and manager. Also, provides for a meaningful way to track goals and job competencies for a full performance picture. Allows employees to see their profile and related uploaded documents at any time. Lastly, the ability to create 'Forms' for internal use is awesome - sends, collects signatures, and stores for historical reference. Cons Would love to eventually see Compease and Performance Pro fully merged so just one sign-on. Right now each have a separate application - if combined, or at least the ability to move from one to another embedded in the application, that would be wonderful! Review Source JG Joanna G. Donor Services Account Manager Medical Devices Used the software for: 1-2 years ### "Performance Pro" November 17, 2020 5.0 Pros This program is easy to use, very user-friendly. Cons N/A. There is nothing I really did not like about this software. Review Source Similar Products Featured ## Related categories [Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/)