# Page 5 | Performance Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Performance Pro the right Performance Management System solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/24829/Performance-Pro/reviews --- Performance Pro 4.5 (194) [View alternatives](https://www.capterra.com/p/24829/Performance-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Performance Pro ## Showing most helpful reviews Showing 101-125 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Jennifer N. Operations Support Banking Used the software for: 1-2 years ### "User Friendly" November 17, 2020 5.0 Pros As a user it was easy to navigate and I was able to submit my review with no issues. Cons It was unclear how to complete my end of the review. Review Source HL Harvey L. Firefighter/Paramedic Public Safety Used the software for: 2+ years ### "Great program, worth the cost" November 18, 2020 5.0 Pros Ease of use and employee friendly platform. Cons Some things are a bit confusing to navigate. Review Source aL amber L. member rep Banking Used the software for: 1-2 years ### " Work Performance " November 18, 2020 5.0 Pros It is such a simple program to use and very easy to navigate through. Cons There is nothing that i do not like it is a good program. Review Source NC Norma C. H.R. Generalist Used the software for: ### "Performance Pro" April 2, 2015 5.0 Best thing ever that could have come along to make my job easier and interesting. We were told at our initial training with one of the Training Consultants that it is a learning process and would take a couple of performance appraisals to get the full hang of it. This was so true. Once we learned all the short cuts and the processes, it was so easy to train the managers and supervisors . Of course, like everythign else, there will be hickups along the way, but with a knowledgable support staff at the end of a phone line, these hickups are easily resolved. The support staff delivers the highest level of service, they are dedicated to their clients, never fails to give a call back and will listen to the client's suggestions on how to make improvements that benefits all their clients. Review Source AT Anna T. CEO Banking Used the software for: 2+ years ### "Performance Pro a great product" June 24, 2016 5.0 Performance Pro is a great product in helping with HR issues. The ease of finding reports is very helpful too--not too many clicks on each page-- Review Source SB Shannon B. HR Manager Financial Services Used the software for: 2+ years ### "I never have problems with this software" May 1, 2017 5.0 Pros It is very user friendly. It is easy to set up new employees in the system with their job descriptions as well. Review Source Chris P. VP of Human Resources Used the software for: ### "Performance Pro" November 25, 2014 5.0 Great system, pretty easy to utilize and the employees love it. Overall, we need to take the time to ensure the factors are related to each position and then follow through with goals. Customer Service is fantastic. Knowledgeable staff, fast service, walk throughs, call backs. Love it!! Review Source SW Steve W. Corporate Director of Human Resources Consumer Goods Used the software for: 2+ years ### "Corporate Director of Human Resources" June 27, 2016 5.0 All around a great performance management tool. Works well at all levels and offers wide customization opportunities to fit our needs. Review Source Carlos H. Creador de patrones, pattern design Used the software for: Less than 6 months ### "Allows an evaluation of employee performance promoting healthy competition within the team " May 30, 2018 5.0 Pros What I like the most is customer service, very useful and patient. Also that allows to align individual objectives to employees with strategic initiatives, making sure they are aligned and committed to the company Cons Learning about changes in updates can be difficult to adapt, there have also been times when email notifications have not arrived Review Source Response from HR Performance Solutions June 6, 2018 Hi Carlos, So glad you reported having great support. Our support team does a lot to make sure our clients get all of the care they need when they reach out. Thanks for taking the time to share your Performance Pro experience! PB Pat B. HR Director Used the software for: 1-2 years ### "Our experience is great, as PP has simplified our system and increased ease of use." July 14, 2017 5.0 Pros I'm able to customize the software myself to fit the changing needs of my organization. I support 4 organizations and each one wanted something a little different. Cons Summary sections aren't visible when the manager completes the review. Would like a better administrator interface. Review Source AS Annette S. Employee Development Officer Banking Used the software for: 2+ years ### "Performance Pro" July 11, 2016 5.0 We have been using this software for a few years and we really like the upgrade. This is easy for our employees to use. The reminder emails that we are able to set up make using this product efficient in our execution of getting reviews done on time. Pros Employees find that it is really simple to use. Review Source DK Daryl K. Human Resources Assistant Government Administration Used the software for: 2+ years ### "City of Newport" July 8, 2016 5.0 I am not familiar with other online evaluation tools but I do find this software to be a valuable asset to us. Review Source DT Debbie T. Human Resources Manager Banking Used the software for: 2+ years ### "HR Performance Solutions Review" July 26, 2016 5.0 I started using the Compease and the Performance Pro products several years ago. I find the software easy to use but the most important aspect is the outstanding customer service. No matter how ridiculous my question, they are prompt in responding and provide immediate assistance. I have not talked with anyone there that has not Pros It is primarily user friendly and still helps me accomplish my goals. Cons What I liked least was that they didn't talk to each other, however, it looks like you are fixing that. Review Source SQ Shari Q. Executive Assistant Banking Used the software for: 2+ years ### "Performance Pro Review" July 19, 2016 5.0 The best customer service available. Each time I have an issue I call and get a quick response and most of the time someone will walk me through the steps to fix the problem. They never make you feel stupid, even when the fix is a simple one! Pros the vast list of factors and their descriptions Cons When changes need to be made. Since we only use it basically only a review time which is once per year, this infrequency causes a lapse in memory on how to move throughout the site. Review Source EC Ellen C. HR Manager Used the software for: ### "Overall very good." April 2, 2015 4.0 Pros - (1) Both goals and factors can be evaluated. (2) Employees are able to complete a self appraisal. (3) The majority of the appraisal process is very easy to navigate and complete. (4) Coaching comments are very helpful. (5) Love the e-signature feature. (6) Can customize the system to your needs. Cons - (1) The "finish appraisal" process has too many steps and is confusing (mark ready, merge, route, complete). (2) When appraisers print an appraisal, prior to it being approved and complete, the employee's comments do not print on the appraisal. (3) After an appraisal has been routed and the approving party reviews the appraisal and marks it as "not approved", the appraiser can "complete" it, even though it was not approved. Review Source Chris P. VP of Human Resources Used the software for: 1-2 years ### "Performance Pro Summary Review" July 17, 2015 5.0 Pros Ease of use, accountability with appraisers, maintaining the database, creating your own factors and when I do have a question - the staff is so friendly and helpful! Cons At this point of time I don't have any dislikes. I may not be using the whole system as intended. Review Source IM Ian M. managing director Used the software for: 2+ years ### "Software is very intuitive. User interface is excellent." July 14, 2017 5.0 Pros User interface. Ability to eaisly retrieve historical information. Web basedinterface is very convenient Review Source LE Lori E. Used the software for: 2+ years ### "APEX Analytix" June 14, 2016 4.0 The software is easy to use. Historical data is great to have. Setting up and making changes is easy, and support is very responsive. Review Source CD Cathy D. EVP Banking Used the software for: 2+ years ### "Performance Pro Review" July 19, 2016 5.0 We have been using this program since 2003 for annual evaluations, to document coaching sessions, track introductory progress (30, 60, 90 days), add notes and documents related to job performance, review job descriptions, develop new job descriptions, and generate reports. Pros Very easy to use. Information up to date for industry. Cons When logging in, defaults to user name even though I cannot view my own file. Should just default to the first name on the menu. Review Source PW Paula W. Used the software for: 2+ years ### "Product Feedback" June 21, 2016 5.0 Always happy to speak to your prospective clients. I have recommended your product highly. Thanks! Review Source PD Pam D. Human Resources Specialist Government Administration Used the software for: Less than 6 months ### "Great Customer Service and Great Product!" June 14, 2016 4.0 This product is so user friendly that our HR Specialist was able to handle the entire implementation process without any assistance from IT staff. PerformancePro provided training for the administrators, appraisers and employees and was always available to answer any questions that came up during the process. Pros How user friendly it is for both the appraiser and the employee. Cons We haven't found anything yet! Review Source PH Patti H. VP, Human Resources Used the software for: ### "Performance Pro " January 7, 2015 5.0 Performance Pro is a comprehensive review system that we customized for our particular business needs. We appreciate that it has the capability of reviewing both skill competencies and goals/objectives expected of our employees. It is highly customizable and the support and training are great. It is an easy to use system for administrators, appraisers and employees. It is an online file for all performance documents, forms, notes and review history. The library of jobs and job factors made it easy to customize for our needs. Customer Service is the best and people are available to assist you and very knowledgeable. I would highly recommend this product. Review Source EJ Elizabeth J. VP, Human Resources Banking Used the software for: 6-12 months ### "The software was easy to setup and very easy to use." July 14, 2017 5.0 Pros The software ease of setup and use was an important component of why we selected it. Additionally, the software is available for use throughout the year for all employees to go in and provide updates. Finally, the comments checker and comments suggestions are a great feature that helps keep us compliant. Review Source JS Josh S. Account Executive Computer Software Used the software for: 6-12 months ### "Performance Pro is an awesome review tool!" February 20, 2018 4.0 Pros Provides customizable, automated email reminders to managers, employees and 360-degree reviewers for evaluations on any frequency (i.e., annual, semi-annual, quarterly, monthly, etc.). Cons This is our company's first venture into software for Performance Management. So far, Performance Pro appears to offer the features and flow that we need! Review Source MV Maria V. Human Resource Manager Used the software for: ### "Great robust program with great customization features." July 22, 2015 5.0 We've used Performance Pro for 3 years now and love the prefilled helpful comments (which we can customize). We really appreciate the customization available that allows us to enter quite a bit of detail in the scoring categories. It's a tremendous help for managers--especially new managers. The recent upgrade to the system got rid of some quirks, and enhanced other features. Review Source Similar Products Featured