--- title: "Dynamics 365 Supply Chain Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dynamics 365 Supply Chain Management Software - reviews, pricing plans, popular comparisons to other Supply Chain Management products and more." source_url: "https://www.capterra.com/p/248307/Dynamics-365-Supply-Chain-Management/" page_type: "product" language: "en" --- # Dynamics 365 Supply Chain Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Dynamics 365 Supply Chain Management ## What is Dynamics 365 Supply Chain Management? Agile manufacturing and distribution process solution designed to assist businesses in creating a connected and resilient supply chain. ## What is Dynamics 365 Supply Chain Management used for? [Order Management](https://www.capterra.com/order-management-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Warehouse Management](https://www.capterra.com/warehouse-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $180 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dynamics 365 Supply Chain Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.microsoft.com/&name=Dynamics 365 Supply Chain Management) ## Dynamics 365 Supply Chain Management Overview Updated August 2026 AI summary Dynamics 365 Supply Chain Management is a cloud-based solution for small to enterprise businesses seeking to coordinate inventory, demand forecasting, and warehouse operations. Covering categories from inventory and order management to manufacturing and procurement, it includes real-time analytics, supplier management, and workflow tools. Its deployment flexibility and integration options support organizations needing adaptable supply chain oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dynamics 365 Supply Chain Management 4.5 (10) VS. [4.2 (1,131)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price $180 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.1 (1,126) Value For Money 4.1 (9) Value For Money 4.1 (887) Customer Service 4.3 (9) Customer Service 4.3 (1,055) ## Dynamics 365 Supply Chain Management alternatives [4.2 (2,068)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,329)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (245)](https://www.capterra.com/p/144117/Craftybase/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/248307/Dynamics-365-Supply-Chain-Management/alternatives/) ## FAQs about Dynamics 365 Supply Chain Management Overview ### Which roles and teams benefit most from Dynamics 365 Supply Chain Management? Dynamics 365 Supply Chain Management is most used by operations, warehouse, and logistics teams that need tighter inventory control, order coordination, and fulfillment visibility. Managers and service leaders use it to oversee supply workflows and performance, while consultants, QA leads, and systems administrators support implementation, testing, integration, and process optimization. Answer based on 10 reviews Overview ### What company size and industries is Dynamics 365 Supply Chain Management built for? Dynamics 365 Supply Chain Management is built mainly for small businesses, which account for 50% of reviewers, with strong enterprise use at 30% and midsize adoption at 20%. It serves Information Technology and Services most often at 20%, followed by Business Supplies and Equipment and Computer Software, each at 10%. Answer based on 10 reviews Features and Usability ### What are the key features of Dynamics 365 Supply Chain Management? Dynamics 365 Supply Chain Management offers inventory management, warehouse management, production scheduling, and supply chain management tools for planning and execution. It also includes demand forecasting, sales & operations planning, purchasing & receiving, supplier management, and real-time analytics for tracking orders, costs, and material flow across locations. Getting Started and Support ### What customer support options does Dynamics 365 Supply Chain Management offer? Dynamics 365 Supply Chain Management provides email/help desk, FAQ/forum, knowledge base, and phone support. Users can contact support through these channels for setup and operational questions, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,037 Supply Chain Management reviews Capterra data shows that buyers of Supply Chain Management software rank the following features as their top priorities: - **Order Fulfillment** (**53%** of reviewers rated this feature as critical) - **Order Management** (**55%**) - **Purchase Order Management** (**51%**) Dynamics 365 Supply Chain Management supports **Order Management**, but it does not include **Order Fulfillment** or **Purchase Order Management**. Instead, it offers other highly rated capabilities, including **Inventory Management** (**56%**), **Demand Forecasting** (**50%**), and **Reporting/Analytics** (**45%**). These features help businesses track stock levels, plan for future demand, and monitor operational performance, allowing teams to make more informed supply chain decisions and keep day-to-day processes running efficiently. Order Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Inventory Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Multi-Location 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage and support multiple locations Real-Time Data 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Receive data and information in real time Dynamics 365 Supply Chain Management 57 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Bills of Material: Material list of manufacturing parts and associated costs - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Demand Forecasting: Forecast customer demand using historical insights and simulations - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - EDI: Transfer of data from one computer system to another - Equipment Tracking: Track the location of specific equipment at all times - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - Forecasting: Form predictions based on past and present data/trends - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Job Management: Manage and track all job information and associated tasks - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - MES: Manufacturing execution systems focus on quality control in the production process. - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Production Management: Manage the end-to-end production process for manufacturing operations - Production Scheduling: Plan and schedule the use of production resources - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Sales & Operations Planning: Oversee various functions of the organization while balancing and optimizing supply and demand - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Shipping Management: Manage and track orders being shipped to customers - Skills Tracking: Track employee skills, competencies, training & qualifications - Special Order Management: Manage special order requested by a customer - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supplier Qualification: The process of assessing potential suppliers based on required credentials, quality standards, etc. - Supply Chain Management: Manage the planning and execution of supply chain activities - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 4.1 (9) Free Trial Basic $180.00 Per User,Per Month Value for money 4.1 (9) 4.1 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9) 4.3 Based on 9 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(5) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Marquita V. SLMES MANAGER Business Supplies and Equipment ### "Magnificent Microsoft never fails!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 My overall experience with Dynamics 365 Supply Chain Managementhas been positive. I've used it to support core supply chain processes such as inventory management, procurement, warehouse operations, and order fulfillment. I found the platform to be robust and well-integrated, with real-time visibility into operations and reporting that helped improve decision-making. While there was an initial learning curve due to its extensive features, becoming familiar with the system made it much easier to navigate and use effectively. Overall, I appreciate its ability to streamline supply chain operations and integrate with other Microsoft business applications. Pros I LOVE THE real-time inventory tracking, demand forecasting, and replenishment planning can help reduce stockouts and excess inventory. Cons I love it all, but it is a lot to learn! Dynamics 365 Supply Chain Management is a powerful and feature-rich ERP, so it can take time to learn the navigation, workflows, and configuration options. However, with proper training and regular use, it becomes much easier to work with, and the extensive functionality ultimately outweighs the initial complexity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Chris H. Service Delivery Manager Information Services ### "Good App to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 25, 2026 Pros Widely adopted, so support is easy to obtain. Happy with the features, which helps my business' productivity Cons Could be more user friendly. Seem to be counter intuitive at times, but luckily we can often work it out on our own Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Technical consultant Information Technology and Services ### "Technical consultant" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 7, 2026 Pros Key strengths include: Comprehensive manufacturing and planning features including MRP, master planning, production control, BOM/version management, and capacity planning. Strong warehouse and inventory management capabilities with advanced tracking, batch/lot handling, barcode integration, and warehouse automation support. Real-time operational visibility across procurement, production, logistics, and inventory movements. Tight integration with other Microsoft products such as Microsoft Power BI, Microsoft Power Automate, Microsoft Teams, and the broader Dynamics ecosystem. Highly configurable workflows and business process automation. Strong support for global operations including multi-company, multi-currency, localization, and compliance requirements. Scalable architecture suitable for large enterprises with complex supply chain operations. Embedded analytics and reporting that help improve operational decision-making. Good extensibility model for implementing industry-specific customizations while maintaining upgrade compatibility. For manufacturing and distribution organizations, its planning engine and supply chain traceability capabilities are particularly valuable in managing operational efficiency and demand-driven production processes Cons What I liked least about Microsoft Dynamics 365 Supply Chain Management is that its extensive functionality also brings significant complexity in implementation, configuration, and long-term maintenance. Some common challenges include: The learning curve is quite steep for end users and even consultants due to the depth of modules and configuration options. Initial implementation can be time-consuming and expensive, especially for organizations with heavily customized business processes. Performance tuning for large-scale planning runs, warehouse operations, and integrations may require significant technical expertise. Customization and extension development often require experienced developers and strong architecture governance. UI/UX can sometimes feel less intuitive compared to newer cloud-native enterprise applications. Reporting and data extraction for highly specific operational requirements may require additional tools like Microsoft Power BI or data lake integrations. Upgrades and continuous Microsoft release updates can introduce regression risks if solutions are not properly tested. Integration with third-party systems can become complex depending on legacy environments and middleware architecture. Licensing and infrastructure costs can be high for organizations requiring advanced modules and large user volumes. Master planning and warehouse configurations are extremely powerful but also sensitive to incorrect setup, which can lead to operational issues if governance is weak. For enterprise manufacturing projects, success depends heavily on proper solution design, business process standardization, data quality, and experienced implementation teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Clayton K. Clerk Two Education Management ### "Dynamics 365 Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2026 I thoroughly enjoy using the product as it has most of the standard Microsoft setups and works well with Outlook. Pros Because it is a Microsoft product, the integration with other Microsoft product's is seamless and very helpful when multitasking. Cons There is not a lot of customization options that would be useful to the everyday user of the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alexander G. Manager Veterinary ### "Microsoft 365 will help your business thrive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 17, 2026 Pros The thing I liked most about Microsoft 365 is the availability of allot of things all in one location Cons I truthfully never really had a problem with Microsoft 365 other than paying for it as a company it seemed out of budget. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Shilpa R. QA Lead Utilities ### "Great tool for CRM Salesforce and ERP projects" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 1, 2025 Pros It is a great tool for procurement, inventory, for placing pricing and quotes, order management, processing and production management, placing orders and handling till shipping especially for CRM and ERP projects. Cons Look forward for improvement in continuous integration when in synchronous with multiple and larger platforms especially with SAP Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Ray W. Senior Consultant Computer Software ### "Great product but implementation can get costly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 14, 2025 It's a great and powerful ERP system. I use it daily and love it and highly recommend for large businesses with supply chain. Pros Quite a inclusive inventory management and order management. It's a great product and highly recommended. Very easy to use. Cons The cost is pretty crazy and high, so implementation costs should be considered carefully and make sure you understand all the costs. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) the previous software didn't work as well and was outdated and needed to upgrade Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Reasons for choosing Dynamics 365 Supply Chain Management SAP is very very expensive compared to Microsoft Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK SANDHYA K. Systems Administrator Information Technology and Services ### "M365-Dynamics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 28, 2025 My experience with Dynamics 365 Supply Chain Management has been positive overall. It streamlined vendor management, purchase order creation, and approvals, making processes far more efficient compared to manual methods. While there were some limitations with invoicing and receipting that required extra steps, the system still proved to be a valuable tool in improving workflow and visibility across the supply chain. In addition to this, the system required initial user training while making the transition. Pros I was part of the implementation team, and after the project was completed, I worked with the Vendor Management feature in Dynamics. Before this, creating, approving, and receipting POs & processing payments was a very manual process. After the implementation, it became a real game changer for the vendor management team across the company. Cons I’m not sure if it was due to our settings or the application itself, but whenever we received five invoices from the same vendor for a list of orders, they had to be broken down by each individual order or by percentage to match the invoice amounts. We couldn’t receipt them all together as one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Clarissa M. Project and Logistics Coordinator Logistics and Supply Chain ### "Dynamics 365 - Vital Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2025 I use Dynamics every day. It is a critically important management tool in my industry. The details that we can keep within this software makes our day to day move smoother. It simplifies managing projects and has easily become one of my favorite tools. Pros As a Project Manager, I use Dynamics 365 every day. What I appreciate most, is that you can make your management as simple or as detailed as you want. Additionally it is so customizable which such a benefit in my opinion. From inventory to invoicing, D365 is a vital tool in our company. Cons I wish that we could filter other management portals into D365 without having to manually do so. This is not a deal breaker for us though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Santiago E. Coordinador de bodega Food & Beverages ### "Software ERP para la gestion de cadena de suministro y manufactura" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 3, 2025 Mi experencia general es muy buena, he trabajado con este software en la industria alimenticia y de distribución, por lo cual he podido gestionar mis operaciones de manera eficiente, al igual que he podido generar reportes de alto valor que me han permitido tomar decisiones estrategicas para el bienestar de la organización donde he colaborado Pros Es un software ERP que permite gestionar todas las operaciones de cadena de suministro de una empresa, para ello el interfaz presenta varios modulos que integran todas las operaciones de la empresa tales como ventas, inventario, contabilidad, entre otros. Ademas, permite adaptar otras herramientas de Microsoft como power BI para el analisis de datos y office para personalización y presentación de resultados Cons Los costos de licencia son considerablente altos, por lo que las pequeñas empresas buscan otras opciones más convenientes en sistemas ERP que permitan integrar diferentes modulos de una organización Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.