# Page 5 | Humanity Schedule Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Humanity Schedule the right Nurse Scheduling solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248404/Humanity/reviews --- Humanity Schedule 4.3 (379) [View alternatives](https://www.capterra.com/p/248404/Humanity/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 5 - Reviews of Humanity Schedule ## Showing most helpful reviews Showing 101-125 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joseph G. Manager Maritime Used the software for: 2+ years ### "Employee Scheduling Software For Cloud Based" August 19, 2018 4.0 Overall it does the minimum we need it to as far as recording our employees time clock but the setup is too difficult for our admins and can provide misleading information. Pros Clean layout and organized GUI, Cloud based time clock. You can view your work schedule and request time off and view in real-time who is clocked in or running late. Cool that it reminds you of employees birthdays to bring in the cake and ice cream Cons Some settings are displaying incorrect info. From what I understand it doesn't record accrue sick leave and paid vacation is saying 50 hours. It maybe a setting the Admin missed but as a user I'm provided false info. Also, this could be our mistake but lunch breaks doesn't work properly, we manually clock out and in, but we need to be in accordance to the state law of minimum 30 minutes. Review Source Seth W. Founder & Director Used the software for: 2+ years ### "Overall, it has served us well for scheduling daily staff and providing them the details." April 17, 2018 4.0 Saving time in scheduling and repetitive details. Also, being able to send our clients the schedule via a PDF has been great! Pros Love the fact that we do not need to email details for each repeating shift. And since the software is based on one's availability, you can book, ideally, based on that info. Cons That it does not have a "request a booking" feature. You can only book staff through the software based on their availability which cannot always be trusted. Review Source Response from TCP Software April 25, 2018 Hi Seth! Thank you so much for your feedback. We are glad to hear that our app helps you with your business. At the moment, we have Open Shifts that employees can pick up when they are available. We appreciate your suggestion, and we have forwarded it to our Product team. We'd love to hear if you have more ideas or feature requests! If you do, please visit our Community portal (Read more about it here: https://bit.ly/2mn8aog). VR Verified Reviewer Head Of Customer Experience Internet Used the software for: 1-2 years ### "Overall decent but lacks robust tools for WFM" August 1, 2018 4.0 Pros the UI is simple and clean with appealing and customizable colors, etc. user profiles are also clean & tidy without completely superfluous fields. they have a payroll estimate tool which we never used but i'm sure it's handy. adding or deleting shifts is very straightforward though at times, buggy. customizable views and filters make it easy to gain info at a glance - either week views or month views. there's all the basics like shift trades, clocking in & out, grabbing open shifts, setting recurring schedules, etc. reporting capabilities are again all the basics but not the most robust. Cons as our team grew we were very much in need of a forecasting feature to compare staffing the expected volume (call center environment). we started adding part-time team members who only worked 1-2 hours at a time or on completely varying schedules... executing this week over week was incredibly manual. only after we had already signed with a new company did humanity release a new feature that answered half this equation, which visually showed how many were on hour by hour (still very basic even when it was released). humanity just wasn't moving fast enough to meet our needs. CSM was very hands-off and when we did have calls with him they were very curt. (it's more of a self-service model) Review Source Roger J. Stocker Retail Used the software for: 1-2 years ### "Has Great Potential" November 26, 2018 3.0 Overall Humanity is a decent enough software that has a few issues to be worked out like any other software. It's a very good tool for employers who have very large numbers of employees. Pros This software is used by Loft 310 in the entertainment district where I worked with executive chef . I liked the ability to check and confirm shifts while being able to keep track of my hours Cons What I don't like about this app is that there are some functions like messaging co workers, you cannot do. You have to log into the website. If they were able to combine all functions through the app itself, I would have no complaints Review Source Response from TCP Software January 11, 2019 Hi, Roger, Thank you for the feedback! We are currently working on upgrading our existing features and maintaining the high standards we have established while taking into consideration users' suggestions. For in-app communication, we'd like to highlight the messaging option available in the app dashboard (please see more here: https://helpdesk.humanity.com/articles/knowledge/Message-Inbox). KC Kimberly C. seasonal associate Publishing Used the software for: Less than 6 months ### "mobile app issues but otherwise a solid calendar" November 15, 2023 5.0 As a seasonal associate, I would book my availability on Humanity for senior administrators to use to book educational professional development sessions. This was the primary source for communicating dates among various department. Pros Once users learn how to edit availability on the calendar, it is simple to use. Minimal clicks are needed to block off time on the calendar and it would update continuously. It was easy to log in and review your calendar as needed. Cons The app did not sync well with the website; entries would be made on the app and then not be found on the website. Getting to a computer during off time or on holiday is not always easy, even though availability needs to be updated. This caused confusion on different occasions. Review Source Josh A. Post Production Manager Media Production Used the software for: 2+ years ### "Good for Shifts" October 15, 2018 4.0 I've used Humanity (Shiftplanning) just for clocking-in and clocking-out each day. It's not very easy to edit mistaken entries, and even more difficult to figure out what the icons mean, and what effect they'll have on my time entries. This is pretty important to have right, since this is how I (and presumably anyone who uses this software) gets paid. Pros I like the app (Humanity 01) usability and ease to clock-in and clock-out. Cons The software in general is cumbersome and a bit confusing. There are two apps, and the old version seems to work better for my needs. The new app seems to be specific to those who have different "shifts" each day. This seems great for those who need that option, but takes the simplicity away. Review Source RO Richard O. Founder and Owner of a ten year old business. Retail Used the software for: 2+ years ### "Make Today's date a stronger yellow color" April 15, 2017 3.0 When my staff or I am tired, we confuse this week with next week because the yellow color marking today's date is too weak a yellow color. Today's date needs to be a stronger yellow color so we notice it. I took a master's course in human factors in design from a current NTSB investigator. The course stressed that schedules, etc must take human factors into consideration. However, otherwise, Shiftplanning is a great tool. Just please stop your employees with egos from constantly changing Shiftplanning to look more "elegant." That is stupid management at the top. Confusing icons without visible descriptions have been added as well compared to the original version. Pros 1) Power to add future schedules by using current ones. 2) Photo check in and photo check out feature. 3) Automatic emailing and messaging to employees of next shift. 4) Calculating out wages. Cons 1) Too weak yellow color highlighting today's date in Shiftplanning window. 2) Increasingly confusing unmarked and nearly hidden icons and features icons placed all over the screen. Stop with all this increasing "elegance" to make it look more elegant. Makes it harder and harder to use. 3) High cost for a small business. 4) The Humanity phone app does more harm than good as it is designed now. Doesn't work. makes you waste valuable time, frustrating, buttons don't work, etc. Review Source VR Verified Reviewer Administrator, Women and Families Centre Used the software for: 1-2 years ### "Nothing we've tried is more visually helpful in staffing a 24/7 operation than Humanity." December 14, 2017 5.0 The visual design of ShiftPlanning and its filters do a LOT to help us staff 3 floors of distinctly different functions, all of which have different staffing needs. It also gives us a huge advantage in working ahead on the schedule and tools for averting scheduling 'crises'. Pros Visually, we can see who is where. We are never short a staff member in our areas of essential service due to oversight. The filters make it easy to ensure we have the right people in the right roles. Training modules have made it helpful to ensure everyone is on the same page for certain crucial information. Most of all, our large roster of on-call staff are easily able to pick up shifts and populate our schedule gaps in real time. Availability tools make it easy for them to be more transparent, and add a level of accountability which has been helpful for management. Cons Some of the default settings have been difficult to figure out or work around. If I open up a shift for, say, 3 on-call staffers to fill, but then need to change the hours on one, it can end up changing all three. What started as a convenient short cut becomes a messy fix. That said, customer service and live chat go a long way in fixing sticky problems quickly. Review Source RB Rachel B. Aquatics Recreational Facilities and Services Used the software for: 6-12 months ### "Horrible system - leaving and never will return or provide any positive feedback to anyone!" January 12, 2017 1.0 1\. Horrible Customer Service, impossible to get anyone to train you or your staff on how the system works, and you NEVER respond to calls, took 3 months to get someone on the phone despite setting up times they were supposed to call us. 2. Horrible system with regards to availability and trading - provided all this feedback and it was put in a que of things to be done sometime in the next 10 years maybe? 3. Humanity was NOT an improvement, no changes other than visually how it looks 3.You are wasting your time on fixing stupid things like the 'colour' of shifts instead of actually taking your customers feedback and fixing these that are actually wrong with the system - once I actually talked to someone on the phone I proved him wrong about how your system works (he didn't even understand how trades worked) and I was able to convince him that your program is awful... still my list of feedback is on a long list of 'potential improvements' 4. So many better programs out there - maybe check out your competition for some good examples Pros nothing.... maybe it better than paper schedules? maybe Cons everything. Availability system is useless as it isn't based on particular period of time - check out When2Work or RecStaff's availability system - so much better. Trading system is useless - people can't view or pick up shifts if they have stated they are un-available (linked to how awful the availability system is). People have so many problem trading shifts that we as managers basically have to switch all shift trades ourselves and since we have so many this is a waste of time that a scheduling system is supposed to fix. The print and report options are also awful and poorly formatted. Review Source Allan D. Marketing / Wine Club Manager Wine and Spirits Used the software for: 1-2 years ### "Somewhat buggy, less than intuitive UI, poor report performance" December 23, 2015 3.0 We used Shiftplanning for a little over a year, and we found the system to be somewhat counter-intuitive when constructing schedules. It took us over 2 days of concentrated efforts to set up our scheduling system in a way that worked for us (compared to the 20 minutes it took us to do the same through WheniWork). The most frustrating thing was the reports: if you wanted a simple summary of employees hours, it produced this massive report that couldn't be reformatted, and didn't fit when trying to print on legal paper (good luck with trying to print on an even smaller sheet of 8.5/11). We had many issues with the app-based terminals as well - there were quirky limitations that wouldn't allow people to log in from the terminal even after saving it to an IP address (we have a static IP address at the office network). It also "forgot" the authorizations for the terminal, and it was rare that things "just worked" Pros Pricing is pretty good. But when compared to other services, you're getting what you pay for. Cons User interface is more complicated than it needs to be, and when setting up a complicated shift schedule for multiple locations and positions at those locations, it took a lot of work to organize it in a way that worked how we wanted it to. Buggy apps / iPad terminals Frustrating reports. Difficult to print. Review Source MB Martin B. Managing Director Telecommunications Used the software for: 1-2 years ### "Excellent value for money" December 25, 2019 5.0 As a Contact Centre, the allocation of the correctly skilled staff to the times of day and days of the week is critical to meeting our customers' KPI, service levels, customer service standards, financial and HR considerations, and overall staff morale. Humanity helps us achieve these - quickly, and consistently. Pros As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge. Cons Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience. Reason for choosing Humanity Schedule Quite simply - bang for bucks, and value for money. We have since found that Humanity's customer support is astoundingly good. They actively listen to feedback for consideration into fixes and new releases. Review Source AS Alison S. co-owner Used the software for: 2+ years ### "this program saved my business" July 31, 2016 5.0 We spent so much time just getting schedules done and then something would happen - some one is sick or their grandmother died - Then there was all the communication getting employees with the right skills to cover the shift -. I went looking for a scheduling software and got so much more. We use the dashboard and email features every day to keep staff aware of changes. Our business depends on everybody knowing 100s of ever changing details. We use the email and training functions to keep the staff current with policy changes, to learn new systems and to refresh knowledge when things seem to be slacking. Being able to send emails to specific groups let us communicate sensitive information securely to those who need to know. I recommend this to everyone I know who has to manage any size business. Pros Communication - quick and flexible. most of my 20 somethings have a phone, rarely use email and rely on apps for everything. The phone app still needs some work but it has been the end of excuses about schedules the bulletin board keeps everyone communicating not just us to them but they communicate with each other. Cons Searching forward and back by months is awkward - google has the same issue with their calendars. I often need to go from a day view now to a day view months away. the path isn't intuitive Review Source eV edward V. Mobile Patrol and Vacations Services Manager Security and Investigations Used the software for: 2+ years ### "Great collective scheduling software " January 15, 2019 5.0 GREAT PRODUCT! I would recommend this to anyone who is short on time for scheduling. With text message and email communication, by just posting open shifts the schedule almost gets written by its self! Pros Mostly, I like the communication within all individuals linked to humanity makes it easy to generate weekly/monthly schedules and find accommodations for call offs. As a scheduler, being able to switch between position view and employee view, enables me to allocate shifts efficiently. Cons The only "con" i can really say is it does take alittle time to get use to navegating through the site. Review Source Response from TCP Software January 21, 2019 Hi, Edward, Thank you for such enthusiastic feedback! We understand how managing schedules can be challenging in a large company such as yours, and we're glad our platform can bring you added value. For making the most of the app and helping employees with onboarding, please visit our Helpdesk page (https://helpdesk.humanity.com/), or reach out to us via 24/7 Live Chat on our homepage or app dashboard. We'll be glad to hear any additional suggestions you may have - you can send them to reviews@humanity.com. KO Kevin O. Director of the Fitness Center Higher Education Used the software for: 1-2 years ### "Time Saver" December 18, 2018 4.0 I manage a work study staff of 30+ students at a small college. Their work study job is not their first priority so availability, priorities, and their schedules are always changing. It's really nice to have a software to manage much of the administrative side of things. I upload the availability, spend an initial investment creating the schedule. If I have done my job correctly things pretty much run themselves throughout the rest of the semester. Pros Ease of updating availability for employees. Clearly seeing how many people can cover what shift. Ability for employees to drop, add, or trade shifts without me micro managing. Creating multiple classification of jobs to organize the different roles in the work place. Reporting makes it easy to submit to payroll. Cons The billing is a bit confusing. They bill based off of per user per month. With breaks and a rotating staff I often end up challenging the original bill I get. Customer service has always been good and responds quickly and makes changes. Review Source Response from TCP Software January 10, 2019 Hello, Kevin, Thank you for the extensive review! In such a dynamic work environment, we're glad our app can provide peace of mind with managing different roles and availabilities. As for our billing process, it is set up by default to accommodate the majority of organizations, but, of course, as you have been able to tell yourself, we are always open for discussion in such specific cases such as your own. Our support team is available to you 24/7 via Live Chat on our homepage or app dashboard. GS Geeta S. TL Information Technology and Services Used the software for: 6-12 months ### "Employee Recording and Timelines analysis" July 29, 2019 3.0 We would like Humanity to also capture when the particular system is not in use. So if their is no activity on the computer/laptop the user is performing Humanity should automatically go on break Pros We had problem in our time to identify the amount of break taken by them and at what time. with Humanity we are getting the report that give us clear picture Also Humanity has very good option where we can tag people as per region so we know as how many people are logged from which region at given time zone Cons Inability to track system in-activity and GEO Fencing for different Regions in world Alternatives considered [Zoho Payroll](https://www.capterra.com/p/186299/Zoho-Payroll/) Reason for choosing Humanity Schedule the other product did not have ability to track login/logout and break Review Source Response from TCP Software August 21, 2019 Hi, Geeta, Thank you for the review! We're glad Humanity was able to help track break time for you and give a regional perspective of who's logged on. As we improve our app, we update our blog with announcements. Check out www.humanity.com/blog for the latest Platform Updates and Product News. Grateful, The Humanity Team Nathaniel C. Technical Services Technician Higher Education Used the software for: 6-12 months ### "The easier way to manage shifts" January 8, 2019 4.0 Overall humanity helped to organize employees, create a simpler way to communicate, and remove the burden of shift planning. Pros Humanity makes it easier for companies to manage their employees shifts, have employees clock in and out. Employees can also mark them selves for leave and communicate with others in an easy to use way that makes working that much easier. Cons Overall I enjoyed using Humanity at my previous workplace, but there were a few annoying things like when the organization tried to "double book" an employee on purpose (for instance if the employee was managing two areas). Review Source Response from TCP Software January 21, 2019 Hi, Nathaniel, Thank you so much for taking the time to write this review. Making employee management more straightforward and intuitive is our primary goal, while also striving for a balanced approach that provides more agency to the employees. We would appreciate it if you would send us more details about the "double book" issue you mentioned at reviews@humanity.com. Thank you in advance. Tyler T. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good communication platform" February 14, 2020 4.0 It is fairly easy to use and set up, having notifications enabled on your phone though can get annoying with multiple staff responding to messages at all times of the day. It is your choice what notifications you get though. Pros Shifts posted and picked up quickly by staff that have notifications set on their phones. Easy clock in process. Cons On the app there is an option to add notes to your time schedule about missed lunch, or overtime for example. Unfortunately you have to be clocked in to be able to do it and many staff forget and have to ask an admin to add the note after the fact. Review Source LC Lisa C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Platform for Schedule Management" May 11, 2023 5.0 Pros This platform has unified our systems and promoted increased transparency. It alerts users of changes and tracks hours worked. Cons There were no features that I disliked about Humanity. They were able to craft the experience to my liking. Review Source VR Verified Reviewer Director of Security Operations Security and Investigations Used the software for: 6-12 months ### "Humanity Review" January 6, 2019 4.0 Overall I would recommend this software for a small to a mid size organization. It is functional, however there are much better products available....for a price. Pros Humanity is a good tool for scheduling and managing human capital. One of the best features is the ability to look at all of an employees data in one place. Cons some of the reporting functions are complicated and the filters do not always allow you to view exactly what you are trying to. Review Source Response from TCP Software January 10, 2019 Hi, Thank you for your review, we appreciate you taking the time to flag out the difficulties you've had. Please feel free to explore the Reports Overview on our Helpdesk page (https://helpdesk.humanity.com/articles/knowledge/Reports-Overview); for additional questions, you can always contact us via 24/7 Live Chat on our homepage or app dashboard. Regarding the pricing, we would like to point out that we have kept the same subscription packages even though we are continually upgrading our services and launching new features. VR Verified Reviewer Internet Data Entry Manager Internet Used the software for: 2+ years ### "Works exactly how a shift planning software should!" April 3, 2019 5.0 Pros Humanity is awesome! It makes scheduling so easy. You can add employees availability, write shifts with built in breaks, and so much more. It's very user friendly and really easy to learn. Humanity also keeps track of historical data and has helpful reports to use in forecasting and budgeting. Cons One thing to note is that Humanity is constantly making updates. While that's not necessarily a bad thing (in fact, it's great that they continually improve), it can be a little excessive. Right when you get used to the last update, things change again, so you have to be willing to adapt a lot. Review Source Response from TCP Software April 5, 2019 Hi, Thank you for taking the time to write such an amazing review. We work hard to meet our customers' expectations and have a quick turnaround to customer feedback, which is why the updates are frequent. We appreciate your patience, and we promise to put even more effort to ensure that the updates bring valuable, long-term benefits to your user experience. Autumn E. Cocktail Server Food & Beverages Used the software for: 1-2 years ### "Straightforward, has some kinks" January 26, 2021 5.0 We use this as a complete all in one hub for shift changes, training, co-worker contact information, management communication, you name it. It's pretty basic looking but that also means it's straightforward. I'm glad I can figure it all out without needing a tutorial. Pros I like that I can see a break down of my payroll, access all my paystubs over my entire deployment, request schedule changes and reach out to my peers for shift management. Also that tax documents are readily accessible. Cons There are a few kinks to work out. It doesn't accurately show who is scheduled for shifts in open shift details. Also, when requesting time off, where it shows your available hours mine are never accurate, it's always just a maxed out amount of available PTO. That means if I don't have enough actual PTO my request gets rejected. Also I feel like it locks me out pretty often and I need an account reset. Review Source VR Verified Reviewer Casting Director Media Production Used the software for: 2+ years ### "Humanity is simple and easy to use, though it does lack several features that similar products offer" May 9, 2018 3.0 Pros I like that it is simple and easy to use and that the app functions very similarly to the desktop version. Cons In it's simplicity, it lacks several features that other products like Bamboo HR offer. Compensation and employment history would be a great feature. It also is not integrated with a payment system like Bamboo is. It would be nice to have my paystub sent through the same software that I use to log in and out of everyday. The other thing is that you can not edit your vacation request once it has been submitted. If the dates change you have to delete your request and resubmit. Review Source Response from TCP Software May 15, 2018 Hello, thank you for your feedback! The services our application offers and the improvements we bring on the regular basis are more focused on scheduling. But because we know how important HR services are to our clients, we offer integration with Bamboo HR (you can read more about the integration here: https://bit.ly/2wGyYY1). ND Nicole D. Order Processing Coordinator Retail Used the software for: 2+ years ### "Quick access to company time clock" July 17, 2019 5.0 Humanity is what my company uses to clock in and out and track schedules for all employees, it eliminates the issues around keeping tracking of time with our traditional digital time clock, it also is very easy to request time off, keep track when other employees call out, and their mobile app makes remote workdays a breeze. Pros Humanity is easy to use, learn, and understand. They have a nice mobile app which makes any remote workdays very easy to track. They make it simple to find the schedules of all employees within the company regardless of which department or office location they are in. Cons Sometimes clocking in and out remotes glitches but customer service is always fast to correct the issue. Review Source Response from TCP Software August 21, 2019 Hi, Nicole, What a fantastic review, thank you! We are happy to hear you have enjoyed the mobile experience, our excellent customer service, and the ability to eliminate issues around time clock tracking. With appreciation, The Humanity Team VR Verified Reviewer Team Lead and L1 Technical Support Engineer at Instructure E-Learning Used the software for: 2+ years ### "shift planning visibly stunning" April 4, 2019 5.0 Pros You can just pull this up and at a glance see everything you need. I can tell who is working and who is off and how long. And it has a great option to message people. Cons I wish there was easier access to user images Review Source Response from TCP Software April 5, 2019 Hi, It's great to hear such a positive review, especially from a loyal customer like yourself. If you'd like to provide us with more details about the difficulty accessing the user images, please feel free to do so via our 24/7 Live Chat or reviews@humanity.com. Malecia B. Music Editor, Contractor, Brand Ambassador Entertainment Used the software for: 2+ years ### "Need Help Scheduling?" December 1, 2018 5.0 I've used Humanity with Lyft and my current temp job and so far so good. Pros I love how easy this software is to use and how I can access everything that I need to whether that be my schedule, message board or managers. Cons There's nothing that I don't like about this software. I do wish though that at the end of each work week that it would tally up your hours worked for you. Review Source Response from TCP Software January 10, 2019 Hi, Malecia, Thank you for the review, we're glad you're having such a great experience! Let us make it even better - you can view your hours in the Time Sheet report (see more here: https://helpdesk.humanity.com/articles/knowledge/Time-Sheet-Report), but only if your employer has enabled the employees to view reports in the app itself. This option is available in Advanced settings in the Account tab. If you happen to need any assistance, please feel free to contact us via 24/7 Live Chat on the website or in the app. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.