# Page 7 | Humanity Schedule Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Humanity Schedule the right Employee Scheduling solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248404/Humanity/reviews --- Humanity Schedule 4.3 (379) [View alternatives](https://www.capterra.com/p/248404/Humanity/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 7 - Reviews of Humanity Schedule ## Showing most helpful reviews Showing 151-175 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RA Rebecca A. Manager, Public Computer Labs Higher Education Used the software for: 2+ years ### "Humanity.com review" April 20, 2017 4.0 It's better than the older Shiftplanning, particularly the functionality of the mobile app, but otherwise still quite clunky. It would be a better product for me if it could register in a report all employee shift releases so as to track how often which employees are doing this. It would also be best if it could integrate with Team Dynamics, an ITSM product we have adopted for the Computer Services Department at the State University of New York at New Paltz. The lack of integration may be a deal breaker during the coming academic year (Fall 2017 - Spring 2018). Pros It's inexpensive and the mobile apps makes shift changes and reminders much more convenient. Cons Clunky. Customer support is inconsistent. Usually I have to wait several hours for a call back or chat response. Review Source JR Jaccobb R. Director of IT Services Retail Used the software for: 2+ years ### "Couldn't live without it!" April 24, 2017 5.0 We've been a long time user of Shiftplanning, and have been eagerly awaiting Humanity for quite some time. The only problem with ease of use that we're having is that some things aren't where they used to be, so we find ourselves going on a biblical quest (seek and ye shall find). However, that being said, the customer support is unmatched in any system that we use. As to the features and functionality, we've been awaiting some features that are still yet to roll out. We were also waiting for some features that may not even come to pass, such as the ability to share employees between locations (as the beta humanity version showed) without the need of creating new email address and having that employee being put into multiple locations and of course paying for that user access multiple times. All in all, I would (and have) suggest Humanity to anyone seeking an employment shift solution. Pros Best customer service - hands down Cons The fact that we've long been promised the ability to share employees between multiple locations, and the ability to post a single message from the parent account to trickle down to ALL employees without the need of signing into each individual account. Review Source JD Janice D. Office Manager Used the software for: ### "ShiftPlanning " September 14, 2016 5.0 While ShiftPlanning is a great product, with most of the features I need, it was a bit confusing as to which settings to use and how to set them up. I am tech-savvy and it took about a month to understand the steps to get to a certain result. Tech Support was invaluable with their quick response and help. I use it 100% now, and wonder now how we got along without it. Such a timesaver! Pros It's invaluable in time-keeping and creating shifts. The report function is fantastic for timekeeping and payroll. There are work-arounds to get to where you need to be, with the help of Tech Support. The mobile app for the staff is easy to use. Cons The desktop version is not user-friendly at first. Once you figure out the concept and how it works, and with time, you get to know the ins/outs. While I am tech savvy, I was confused about where to start with the set-up, which settings to use, and how to set up those settings for our company. The set-up was a disappointment to me in that you need a lot of time to understand how to do the different settings. I had to keep bugging Tech Support to help me with it. The tutorials are great, but the User Manual needs a lot of work. Review Source KS Kendra S. Computing Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Good for traditional schedules, difficult for educational schedules" April 18, 2017 4.0 I work with Humanity (mwahahah!) to schedule 50-60 students at our two helpdesk locations. Our schedule matches our academic classes so our shifts often start at 5 and 10 minutes after the hour. Currently you can only schedule in 15-minute increments which means approving timesheets is a NIGHTMARE! Generally Humanity lets us do what we absolutely need to do - it is pretty intuitive for our techs, allows them to manage their own shift trades, we can reproduce repeating schedules, and assign tasks to shifts - all at a reasonable price point so it's a decent value. But the support for trying to suggest the smaller time increments has been a bit... scattered, including techs linking to an unrelated feature request (not my already-submitted year-old request) to show me how to submit a feature request. Hopefully the idea will get traction (it's been suggested with some regularity since 2013) and will get fixed (our client support coordinator seems to be advocating for us now which is awesome). In the meantime hopefully these notes provide context for the ratings provided above! Pros It is online, location restrictable, works well across multiple disparate sites, allows tasks to be assigned to shifts, and allows techs to take ownership of their shift management. Cons OH MY GOSH PLEASE GIVE US SMALLER TIME INCREMENTS FOR SCHEDULING FOR THE LOVE OF ALL THINGS GOOD IN THE WORLD!!! (Seriously fixing this one problem would solve about forty bajillion other problems I'm dealing with in Humanity at the moment) Review Source PN Patrick N. Owner Food & Beverages Used the software for: 2+ years ### "Scheduling Software" February 18, 2022 4.0 Pros Easy to deploy, easy for staff to leave comments on shifts in notes section. Cons The look/feel/ux is really the only downside to this app. The tools within it are great. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Functionality Review Source Amy D. Financial Services Used the software for: ### "Community Pool - perfect for lifeguard and snack bar staff scheduling!" August 18, 2014 5.0 We started using ShiftPlanning in 2014 and love it. As a community pool, we have limited funds, so we had been managing schedules with pen and paper. Until now. One of the board members found ShiftPlanning and it has exceeded our expectation on many levels. ShiftPlanning not only manages the daily lifeguard, snack bar and front desk schedules, it also allows staff members to trade shifts; to "give up" and "grab" shifts that come available; tracks vacations; allows us to require staff to sign-in at the pool which serves as a time stamp for clocking-in/-out of a shift; downloads hours to Quicken (and other financial reporting apps) for payroll; allow us to send e-mails to specific types of workers. Additionally, the customer service at ShiftPlanning is very supportive, responsive and professional. Pros easy to use; lower cost; fantastic customer support; great value; robust; flexible Cons Can't think of a con. Only comment is that ShiftPlanning was difficult to find - we had to delve deep into Google search to find this app. Glad we persevered. Review Source SB Scott B. owner Food & Beverages Used the software for: 2+ years ### "Humanity Recently TRIPLED in Price!" July 14, 2021 1.0 Pros At this point I see no "pro's". Cons Humanity has lost all good will by tripling its pricing with 14 days notice! Common business practice, like with their AWS upgrade, would have been to make multiple attempts to notify its customer – including using its chatbot that pricing was going from $33/month to $100/month. This was not done. Sneaky to say the least…. We will be looking for a new service provider. Review Source D.L. W. Graveyard Carz | Executive Producer Used the software for: ### "Easy to Use and Full of Features!" August 14, 2014 5.0 A lovely service that is equipped with strong features and an easy to use interface. My TV/Film Production company has been using Shiftplanning for 2+ years and being able to not only have time-track hours, but also schedule shifts, have pay-rates increase or decrease based on either location and or time of the day, ability to keep overtime in check, and integrate our favorite calender for event scheduling is a huge benefit for our company. I used a few applications before, but compared to Shiftplanning, they seem like beta software limited by under developed features and poor support. We will continue to use Shiftplanning for many years as long as they continue to develop their already fantastic service, support, maintain competitive pricing. Pros Great Support Loaded with Features Integrates Great iPhone / Android App Affordable Price Cons Not a Con, but certainly would be a great additional feature: Being able to assign tasks to individual employees and have hours tracked to those tasks. That would be awesome. Review Source AP Aldo P. CEO Hospitality Used the software for: 2+ years ### "Bugs and non-existent customer support" April 28, 2017 3.0 My company has been using this app for three years now - we reported repeatedly a few malfunctions and they never came back with anything more than "Thanks we will work on it" and the nothing happens. Problems range from sms not working to wrong break management. We keep using it just because it's not a mission critical app and it's cheap, but when we find some time we will look for a better one. Pros cheap, SaaS Cons NO customer service, no evolution in the functionalities in three years Review Source AC Ashlee C. Director of Business Development Security and Investigations Used the software for: 1-2 years ### "Humanity is a terrific value! " April 14, 2017 4.0 Overall Humanity offers the best "bang for your buck". I've researched all the competition and they far exceed others in the market. There is still room for improved and enhanced functionality, I have hope they will dominate in the next few years. Pros Ease of use and functionality. The staff is pretty responsive and there are a good amount of online resources. The app works flawlessly and the desktop version is very intuitive and user friendly. Complete control for updating user preferences and passwords is a great feature! Cons There is still room for improvement. For example, employee time cards are difficult to use - it would be great if there were a multi step process where employees and supervisors can approve timesheets. Similarly, the vacation time tracking is a nightmare. Review Source J. Gary T. Senior IT Systems Analyst and IT Project Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Many options, very flexible, solves a MAJOR scheduling headache" March 29, 2016 5.0 If you have multiple locations, with multiple shifts, and multiple workers with specific skill sets. if you need to know who can work a specific location and who can't. If you need to know the availability of your resources. If you want your workers to be able to clock in using their phone, or be sure they are clocking in from a specific geographical location. If you want employees to be able to offer up their shifts to only equally qualified employees. I could go on, but you get the point. THIS is the application. Pros Price Flexibility Options Cons Complex. Took me three tries to get it implemented they way I needed, but my use case may be unusual. Review Source MW Michael W. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Great product, but diminishing value and poor support." March 3, 2021 4.0 Generally good. But lacking is some usability features, such as lack of formatting options for printing a daily schedule in the time frame that we are open. Pros Schedule management is the highlight feature for this product. Cons We were informed this week that our monthly cost was doubling due to a minimum monthly charge. We are a small business and every dollar counts. Will now be looking for another solution. Review Source VD Vanni D. owner Retail Used the software for: 2+ years ### "Humanity" November 24, 2022 5.0 Pros Makes scheduling and communication real easy when dealing with your staff. Cons The app doesn't have as functions as the actual website but that's ok. We don't tend to use the app much because of its limited functions. Review Source Jacob S. Call Center Manager Information Technology and Services Used the software for: ### "Best scheduling software out there!" August 14, 2014 5.0 I spent many months looking for scheduling software, even after having trialed ShiftPlanning once as we wanted to make sure we had the best option out there. After having used many different solutions, there was no software that could compete in my opinion with Shiftplanning. We were using Excel to schedule for the last 10-12 years and as we continued with steady growth, the excel sheet just became unmanageable. My employees didn't like the fact of how difficult the schedule was to read on Excel as we continued to grow the staff and a short while after implementing ShiftPlanning to my team; we implemented it with another team to be able to track who is on shift for escalations. Pros ShiftPlanning is extremely easy to use. We easily grabbed our Excel schedule and added it into ShiftPlanning. Making changes to the schedule takes less time than before! Schedule views are awesome and make for a quick verification. Cons Some of the new features that come out are hard to keep track of. Review Source VR Verified Reviewer Independent Driver Environmental Services Used the software for: Less than 6 months ### "Work App Schedule" April 13, 2020 5.0 Overall, I love this app because it helps me to know when its time to work, it lets me pick my own hours, there's a schedule listed with the hours I chose and see upcoming shifts. Pros I like that it shows the time and hours that are available to a person to work. Another thing that is really like is that you are able to drop shifts if something else comes up etc.. I also like that it shows your hours through a Shift Planning schedule. I also really like that it notifies me 24 hours before I have work. Cons They could improve on adding Hawaii's time to Humanity, because of this app being made on the mainland somewhere makes the time off to when its time to work in Hawaii. Review Source VR Verified Reviewer Special Education Paraprofessional Education Management Used the software for: 2+ years ### "Great scheduling" February 17, 2020 5.0 Younger employees love the app. Shifts can be requested quickly. Pros Push notifications. Ability to upload multiple shifts at once. Message board is a good way to communicate with employees you don't cross paths with often. Cons Smartphone based which older employees don't like or take advantage of all features. Hard to have multiple admins. Review Source Sabrina P. Operations Manager Telecommunications Used the software for: 1-2 years ### "An amazing Scheduling system" June 9, 2016 5.0 We use shiftplanning for scheduling purpose in our Call Center since more then 2 years and are not planning to change soon. It's not only a scheduling tool as you can also manage your payroll, training and your staff files through it. It's a complete system handle by a proactive and efficient team. Pros Easy to use, Customization, Customer service, Customer Support, Amazing Team, affordable cost, Webinars, Messaging system Cons No possibility to give a 5 minutes delay period before the clocking in is considered lates with the Timeclock tool would be my only complaint at this time. Review Source AW Alden W. General Manager Food & Beverages Used the software for: 1-2 years ### "Overall Good Product" December 12, 2020 4.0 I would recommend to a friend Pros It was very easy to begin and get started quickly. Cons Some of the break features and managing employee shift trades was not so smooth. Alternatives considered [Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing Humanity Schedule Pricing Switched from [ClockShark](https://www.capterra.com/p/155467/ClockShark/) \[SENSITIVE CONTENT HIDDEN\] wanted to use different product Review Source VR Verified Reviewer Sales Associate Used the software for: 1-2 years ### "Very easy to navigate, and very useful. I use it often" October 21, 2017 5.0 Pros What I like the most is how shows the sum of the hours worked per week and per day and how you can change your availability. I also like the layout overall, everything is easy to find and understand without needing to ask for clarification. Cons I like how I'm able to click on the date that I'm working on and have it show the amount of hours everyone is working that day. I dislike how this can only be done for the day of instead of future days. Review Source Hannah P. Student Farming Used the software for: 2+ years ### "Work Place Shiftplanning" February 27, 2019 4.0 My experience with this was checking my shifts. I added my basic information but other than that I didn't input anything. I loved having it on my phone. Pros I like that I can have it on my phone and on my computer. I will put my shifts in a nice day to day list and is color coded on what position I will be at. It was easy to ask for a day off. I loved that you could see weekly along with monthly. I could look at just my sections shifts along with seeing everyone else's shifts. Cons I haven't experienced any downsides in the two years that I have used it. Review Source Response from TCP Software March 4, 2019 Hi, Hannah, Thank you for being our loyal user and taking the time to leave feedback! It's very encouraging for our team to hear such praise. Laura M. Adventure Operations Director Hospitality Used the software for: 1-2 years ### "Big Fan!" April 14, 2016 4.0 We have been using shiftplanning for almost three years now to schedule our 60 - 160 staff for Adventure, Recreation, Aquatics, and Customer Service positions across three sites and we are BIG FANS. Our multiple schedulers and many staff all find the web-based software incredibly convenient, intuitive, and user-friendly. Many of our staff have the app, which is great for checking their schedule but does not have the request feature and a few other features available on the full , web version. Love the color-coding! Thanks Shiftplanning! Looking forward to many more years of scheduling together! :-) Review Source JB Justin B. Executive Director Medical Practice Used the software for: 2+ years ### "It was much better before they "improved" it" April 24, 2017 1.0 We had been using this software for years. They decided to change everything about it, making it harder for all my employees. We have switched to a cheaper system that provides better support, more robust schedule building templates, and greater connectivity to employees. Thank you for ruining your software so I had a reason to find someone better. Pros They are great at taking your money. Cons scheduling is rigid and unable to accommodate atypical (non-weekly) schedules. User interfacing is lacking. Customer service is slow, and makes promises they are not authorized to keep. Review Source Mark F. Adjunct Professor Higher Education Used the software for: 1-2 years ### "A step in the right direction" November 20, 2018 5.0 A great company to work with and a great tool Pros We moved to this product over another because of the additional features. It is so much easier to schedule large number of employees with very unique shift requirements. It handles it great. Cons Some of the reporting didn't work initially for our unique circumstances. They have been good to try new things, but it still isn't a 100%. Review Source DM David M. Team Leader Education Management Used the software for: 2+ years ### "IFAP Humanity Review" April 18, 2017 4.0 IFAP has been using the system for several years, now. It has been excallent for our 40+ staff to edit their availability, check out the shifts they are rostered on for and make changes themselves. The smart phone app is very handy Pros It is quick, easy and convenient. I like how I can see who else is available for a shift in one click. Cons I still feel it should be pushing updates through the app, not relying on e-mail. Relying on notifications through e-mail is not the greatest and it still won't sens SMS because we are in Australia Review Source JP Joseph P. Medical Director of Novant Health Express Care Medical Practice Used the software for: 1-2 years ### "Life Changer" April 15, 2017 5.0 Humanity has saved me so much time. I don't know what I would do without it. The Amion program is being pushed by my company's upper administration because it is cheaper. So, I hope I'm not forced to leave you guys because of money. I am trying to show them how easy your application is to use. I am hoping once they see that, others in the company will want to use Humanity for scheduling their providers and drop Amion. However, that's iffy. Do you guys have a corporate discount that would be a flat fee instead of a fee based on number of employees? Novant Health is the 31st largest healthcare system in America. If I could get them to use Humanity instead of Amion for scheduling all of the healthcare providers who do shift work, it would be a sizable amount. 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