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extendedReach is the industry-leading, intuitive human services software solution for social service agencies. Built specifically for child and family agencies, we designed extendedReach to work the way you already do. We leverage your existing checklists, documents, policies, and processes, enabling them with technology to increase productivity by streamlining your workflows. extendedReach is an easy-to-use, affordable web-based case management system that your agency will love!
Provider
Radicle Health
Located In
United States
Foundation
2004
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Documentation, Webinars, Live Online
Support
Phone Support, Chat, Email/Help Desk
Child and family social service agencies that provide any of the following services: foster care, community programs, behavioral health, and residential placement.
Content Source: extendedReach
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extendedReach Reviews
Pros
I like the user friendliness, & the program layout and ease to navigate. Being able to use from anywhere is a great asset as well.
Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency.
ExtendedReach is easy to navigate, logical, and user friendly. What I like most about this software is that the support and training provided is excellent.
Having worked in the social service for over 15 years, I have used several software programs. I have been very impressed with KaleidaCare's product and the amazing customer service that we receive.
Cons
It’s sometimes difficult to know where information gets pulled from.
I think my only complaint about Kaleidacare is it is sometimes difficult to extract data.
There is delay and spinning when trying to complete documentation.
Some of the custom forms do not work as efficiently as the standard forms.
"Advanced and expansive care management tool "
Overall: Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency.
Pros: We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare.
Cons: Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though.
"Kaleidacare Simplicity"
Pros: Most features are used the same way making it easy for new user setup. The ability to customize forms makes the software easily expandable.
Cons: Want more customization options with building custom forms and lack of a comprehensive security auditing tool.
"Case Management for Busy People"
Overall: I like how eR is set up, and when it functions as intended it is really great. My only gripe is when it gets unbearably slow. This slows down my workday significantly as I get bottlenecked by submitting case notes. Outside of this, eR is fantastic.
Pros: I like that I get reminders for tasks that need to be done. I also like that supervisors are able to look at documents I have submitted, provide feedback, and send them back to me so I can revise them.
Cons: At times, eR runs exceptionally slow regardless of internet connection. I find that it does this when I enter more than a couple items to an individual's case file. If this did not happen, eR would be absolutely incredible.
"Excellent Software"
Pros: The software is very user friendly. It was easy to train staff on how to start using the software and it has all the features that we need as a non-profit.
Cons: I have had some problems that customer service has not been able to solve yet.
"HIGHLY RECOMMENDED FOR CHILD PLACING AGENCIES!!!"
Overall: My experience has been exceptional!!
Pros: Extended Reach literally changed my life as it relates to my job. I have worked for CPAs for over 20 years. I have gone from working with all paper to now being fully paperless. My last agency used Childtrax. Childtrax was not bad, but it was not user friendly and it was not explained very well to our agency. I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company. Almost 95% of the time, if I asked, "hey can you guys add this function" it was added immediately. ER has been too good to be true. They can customize spreadsheets, forms, almost anything that needs to be customized. We can invite foster parents to trainings, send out mass emails, and help our foster parents keep track of training, medical appointments, etc. This software is AMAZING!!!!
Cons: No cons. There are just a few things that Extended Reach cannot do, but this is me wanting Extended Reach to just do my job for me lol. No real complaints, the software is a MUST!!
