# extendedReach Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about extendedReach Software - reviews, pricing plans, popular comparisons to other Human Services products and more.

Source: https://www.capterra.com/p/248416/extendedReach/pricing

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# 

 extendedReach Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

extendedReach

## What is extendedReach?

extendedReach is the industry-leading, intuitive human services software solution for social service agencies. Built specifically for child and family agencies, we designed extendedReach to work the way you already do. We leverage your existing checklists, documents, policies, and processes, enabling them with technology to increase productivity by streamlining your workflows. extendedReach is an easy-to-use, affordable web-based case management system that your agency will love!

## What is extendedReach used for?

[Social Work Case Management](https://www.capterra.com/social-work-case-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Human Services](https://www.capterra.com/human-services-software/)

Top alternative

Featured

Overall rating

Based on 62 user reviews

Reviews sentiment

Positive

90%

Neutral

10%

Negative

0%

Starting price

$500

Per Feature, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for extendedReach?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://radicle-health.com/&name=extendedReach)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### extendedReach

4.5 (62)

VS.

[4.8 (624)](https://www.capterra.com/p/156860/Donorbox/reviews/)

Starting Price

$500

Per Feature, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (62)

Ease Of Use

4.8 (871)

Value For Money

4.4 (49)

Value For Money

4.6 (774)

Customer Service

4.8 (56)

Customer Service

4.7 (751)

## extendedReach alternatives

[4.5 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/)

Starting price

$119.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.8 (471)](https://www.capterra.com/p/220131/Zeffy/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.8 (67)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/)

Starting price

$250.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (1,059)](https://www.capterra.com/p/132388/CharityTracker/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/248416/extendedReach/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Case Notes

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Access and track notes regarding case activities and updates within case files

Client Management

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage contact details and communication with clients

Document Management

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Forms Management

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Store, manage and track all forms in a centralized location

Case Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Reporting/Analytics

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

extendedReach 44 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Creation, administration, and evaluation of assessments or tests

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Access and track notes regarding case activities and updates within case files

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Creation and customization of dashboards

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Electronically collect payments for goods or services

Digitally sign online documents

Receive and/or send email notifications for urgent updates, requests, or other information

Track employee schedules, availability, and performance across projects and tasks

Store, manage and track all forms in a centralized location

Establish measurable goals and objectives and track their progress over a specific period of time

Compliant with HIPAA, which sets standards for sensitive patient data protection

Add, store and access information pertaining to members

Process of managing several related projects or business activities to achieve organizational goals

Measure time to completion or hours worked for projects

Ability to record, store, update, and retrieve information

Log and store the source of contacts/leads

Log and store the source of contacts/leads

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Create, manage and track all task activities and progression

Measure and track time including hours worked and paid time off (PTO)

Track employee/learner's progression through training programs

Manage volunteer information and direct volunteer resources

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.2 (59)

4.2

Based on 59 reviews

## Pricing

Value for money

4.4 (49)

Basic

$500.00

Per Feature,Per Month

Value for money

4.4 (49)

4.4

Based on 49 reviews

## Integrations

[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (56)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (56)

4.8

Based on 56 reviews

## User reviews

Overall rating

4.5

Based on 62 reviews

Filter by rating

5(36)

4(20)

3(6)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MS

Michaela S.

Data and Reporting Analyst

Individual & Family Services

### "eR for Youth Service Financials"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 12, 2025

This is a great software for our youth services teams. We are able to produce the necessary items for our rev. cycle, and the programs are able to track basic case management items that are not in the legally required system (Guardian).

Pros

It has a very good integrated financial system. The support we have received while implementing this new feature for our organization has been top-notch. Relatively reasonable for pricing as well, licensure is fantastic price wise.

Cons

It is not very intuitive how to use the system. Some of the processes seem disjointed or just clunky to navigate. I would not necessarily choose this system for complicated workflows (like utility or rental assistance workflows), because of the household level reporting and other complex outcomes.

Switched from

[NextGen Medical Billing](https://www.capterra.com/p/10005943/NextGen-Healthcare-Medical-Billing/)

We are no longer offering health services, as such we are ending our time with NextGen but still need to bill for some of our youth service programs. Extended Reach was a great option because they were already using it for client tracking.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RD

Reema D.

Associate Director

Program Development

### "Case Management for Busy People"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

January 14, 2023

I like how eR is set up, and when it functions as intended it is really great. My only gripe is when it gets unbearably slow. This slows down my workday significantly as I get bottlenecked by submitting case notes. Outside of this, eR is fantastic.

Pros

I like that I get reminders for tasks that need to be done. I also like that supervisors are able to look at documents I have submitted, provide feedback, and send them back to me so I can revise them.

Cons

At times, eR runs exceptionally slow regardless of internet connection. I find that it does this when I enter more than a couple items to an individual's case file. If this did not happen, eR would be absolutely incredible.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JS

Jessica S.

Associate Director of Finance and Operations

Non-Profit Organization Management

### "User Friendly Database Systme"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2022

Pros

The system is very user-friendly. The staff at extendedReach/KCare are quick to respond to occasional service requests.

Cons

No issues at this time. The extendedReach system is meeting our needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TG

Tina G.

Treatment Director

Non-Profit Organization Management

### "Excellent Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 25, 2022

Pros

The software is very user friendly. It was easy to train staff on how to start using the software and it has all the features that we need as a non-profit.

Cons

I have had some problems that customer service has not been able to solve yet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BT

Bodessa T.

CHWC

Health, Wellness and Fitness

### "Work without worry"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 25, 2022

It allows us to accomplish exactly what we need to do.

Pros

It allows us to document interactions with clients, ensure compliance and bill the appropriate parties timely.

Cons

It times out very quick and often, we realize it’s a safe guard but it’s very annoying.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Loni M.

Permanency Coordinator

Non-Profit Organization Management

### "Documentation for clients"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

July 21, 2020

Overall I have had a good experience with KaleidaCare Solutions.

Pros

I like that I am able to easily document my clients and information needed about them. I hate doing notes and keeping electronic records of clients, but I know that it has to be done. KaleidaCare Solutions makes my life a little bit easier to do so.

Cons

I feel as though there is additional information spots that are unnecessary, but that could be my administrators set up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AL

Akia L.

Program Supervisor

Hospital & Health Care

### "Seems hard to navigate"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

June 15, 2020

The overall experience is okay. I would recommend that the filter for inputting notes or extracting notes be streamlined a bit so that it does not take so many steps for the same outcome.

Pros

I like that you can export the notes to a Word document of a pdf which makes it easy to share clinical notes.

Cons

I feel like it is not easily navigated and there are many steps to the same outcome that could be streamlined a little more.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EM

Elizabeth M.

Training & Licensing Supervisor

Non-Profit Organization Management

### "Great Services"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 14, 2020

Pros

Reporting is super helpful and I would like to learn more about reporting.

Cons

Some functions don't talk to each other.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SK

Sean K.

Systems Administrator

Non-Profit Organization Management

### "Kaleidacare Simplicity"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 10, 2020

Pros

Most features are used the same way making it easy for new user setup. The ability to customize forms makes the software easily expandable.

Cons

Want more customization options with building custom forms and lack of a comprehensive security auditing tool.

Alternatives considered

[FAMCare](https://www.capterra.com/p/55008/FAMCare-Human-Services/)

Reasons for choosing extendedReach

Price per active client not per user. We looked at other companies other than FamCare but they were our second option.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SP

Sophia P.

Social Worker/Program Manager

Civic & Social Organization

### "KaleidaCare Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

March 10, 2020

Pros

I like how this software tracks all information relevant to a children's home.

Cons

This software is not very user friendly and it seems to be very confusing at times to use. A lot of us at our facility have a hard time using it and trying to figure out how to use it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/248416/extendedReach/reviews/)

Popular comparisons

[Givebutter vs extendedReach](https://www.capterra.com/compare/172048-248416/Givebutter-vs-extendedReach) 

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