# extendedReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is extendedReach the right Human Services solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248416/extendedReach/reviews --- extendedReach 4.5 (62) [View alternatives](https://www.capterra.com/p/248416/extendedReach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of extendedReach Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews JS Jessica S Associate Director of Finance and OperationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The staff at extendedReach/KCare are quick to respond to occasional service requests.“ October 31, 2022 MS Michaela S Data and Reporting AnalystIndividual & Family Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “It is not very intuitive how to use the system.“ June 12, 2025 TG Tina G Treatment DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “The software is very user friendly. “ May 25, 2022 RD Reema D Associate DirectorProgram Development, 51 - 200 employeesUsed the software for: 1-2 years. “At times, eR runs exceptionally slow regardless of internet connection.“ January 14, 2023 AL Akia L Program SupervisorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like that you can export the notes to a Word document of a pdf which makes it easy to share clinical notes.“ June 15, 2020 RD Reema D Associate DirectorProgram Development, 51 - 200 employeesUsed the software for: 1-2 years. “My only gripe is when it gets unbearably slow.“ January 14, 2023 Loni M Permanency CoordinatorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “KaleidaCare Solutions makes my life a little bit easier to do so.“ July 21, 2020 AL Akia L Program SupervisorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “I feel like it is not easily navigated and there are many steps to the same outcome that could be streamlined a little more.“ June 15, 2020 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Loni M. Permanency Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Documentation for clients" July 21, 2020 4.0 Overall I have had a good experience with KaleidaCare Solutions. Pros I like that I am able to easily document my clients and information needed about them. I hate doing notes and keeping electronic records of clients, but I know that it has to be done. KaleidaCare Solutions makes my life a little bit easier to do so. Cons I feel as though there is additional information spots that are unnecessary, but that could be my administrators set up. Review Source VA Vicki A. Consultant / Volunteer Accounting Used the software for: Less than 6 months ### "KaleidaCare Solutions7 - A True Blessing" February 25, 2017 5.0 We are proud to recognize KaleidaCare's generous support of the Mogra Children's Rescue Centre in Nairobi Kenya. My whole experience with Kaleidacare has been a very positive and exciting one. Back in the spring of 2016, one of the Customer support representative worked for a long time with me in identifying the fit of Kaleidacare with the needs of the orphanage. It was truly a pleasure to work with her, she was patient, eager to share her knowledge and very supportive in my learning the system. She loved the story of the orphanage and the hundreds of little ones and she worked hard to help me sell the concept to Mogra. The pass-over to Customer support representative was seamless and her enthusiasm and excitement about the project made the process go very smoothly. The biggest challenges we had were internet connectivity and power outages due to African storms which made on-line training sessions a challenge, but we did it. She was very patient and flexible, being respectful of our time and situation. The implementation process was structured in a logical and methodical order, working with more than a 10 hour time-zone difference. Johanna went above and beyond what was expected in the implementation of Kaleidacare; bringing order to the information of more than 290 young souls. She made the program fun and less intimidating - we could always count on her to quickly get back to us when we had questions. We very much appreciate having been assigned such a knowledgeable and personable implementation expert especially appreciative are the Mogra crew who are learning the system and will champion it! The management of Kaleidacare should feel proud of having employees as dedicated and caring as the ones we've worked with! The biggest assets any company can have is their people and it looks like Kaleidacare is RICH indeed.! Pros Flexibility and somewhat customizable, consistency of menus and screens, easy access to reports. Ease of information dates. Cons This pilot project was implemented in Africa, so some of the fields were not customizable - ie phone number format. Wouldn't be a problem if the agency is in North America. Review Source DG DeAnne G. Quality Assurance & Development Individual & Family Services Used the software for: 2+ years ### "Data collection and records management" March 6, 2020 3.0 Overall positive Pros The data collection function is very useful, as well as document management to maintain records compliance. Cons This software could definitely use some improvements with customization. This is not a one-size fits all program, and it would be very nice to be able to have a little more power over data fields in the Standard Forms. In addition, a due date feature (with reminders) should be added to document management so that we can easily see when certain documents need to be updated. Reason for choosing extendedReach this is not my area Review Source KV Kaylee V. Director of Utilization Management Mental Health Care Used the software for: 2+ years ### "Great software!" March 9, 2020 5.0 Overall, my experience with KaleidaCare Solutions7 has been GREAT! Pros Having used a few different EMRs in my career as a mental health provider, I can honestly say Kaleidacare is one of the best. Its layout is user-friendly and clean, data input is easy and customizable, and customer service is amazing. Some EMRs can be cumbersome or feel like they're built for IT professionals and not users in the medical/mental health fields. I love that Kaleidacare is not like this. In addition, I have truly enjoyed working with the individuals at Kaleidacare. Whether on the sales team or the troubleshooting team, all the individuals I've worked with at Kaleidacare I have known on a first-name basis and have been kind, helpful, and professional. Cons I think my only complaint about Kaleidacare is it is sometimes difficult to extract data. Review Source AN Angela N. Texas State Director Government Administration Used the software for: 2+ years ### "Pick extendedReach over all of the others" August 13, 2019 5.0 I track everything being done within my fourteen office agency around the State of Texas using this software. I can do this from anywhere - I've done it from the beach in Hawaii. I love eR. Pros I like that it is so, so user friendly. I have used Kaleidecare and the State of Texas software systems (IMPACT, CLASS). eR is, by far, the easiest to use. It allows Administrators to fix "mistakes" by staff. I can make changes to how we document, forms, tracking -- without having to submit a ticket and wait on someone else to do it. It is truly customizable. When I do need to reach out to rep and his team, they respond THAT DAY. Cons I'd love to have more data - more ability to track the tasks being completed by my staff. Reason for choosing extendedReach Not applicable. Review Source DK Damian K. President Individual & Family Services Used the software for: 2+ years ### "A Valuable Electronic Asset" March 6, 2020 4.0 Great customer support. Your staff are very approachable, and willing to discuss ways we can use Kaliedacare more effectively. Have had several productive discussions resulting in custom programs being developed for our use. Pros Ease of use for our staff, and our therapeutic foster parents, who have been entering daily notes since 2010. Cons While overall agency aggregation of data is pretty good, it is harder to aggregate individual client data. Standard forms allow for some of this, but custom forms require a customized kaliedacare solution in order to aggregate and analyse individual outcome data. Reason for choosing extendedReach Good fit for our use in therapeutic foster care; corporated staff with a background in social services, who could talk knowledgeably about our programs and how Kaleidacare could be effective. Review Source JB Judy B. Quality Improvement Coordinator Used the software for: 2+ years ### "A very intuitive software that does it all!" May 15, 2018 5.0 Pros As our agency continues to grow, evolve and expand - so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user. We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment. The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist. We're constantly complimented on the 'ease of use' of our software choice during licensing visits and external audits. Plus, customer support is fast, friendly, and always goes the extra mile to respond to our needs. Cons It's difficult to come up with a con, but if I have to have one it would be that English is currently the only language option - it would be nice to have a Spanish version of the foster home portal for our ESL clients. Review Source JW Jessica W. EVP Individual & Family Services Used the software for: 2+ years ### "Easy to use" March 6, 2020 5.0 It has made my job 10x easier. System support is always responsive and helpful. I really enjoy using this product. Pros Ease of use, ability to customize, ability to access on multiple devices, ability to access client information without having to access the file storage room, ability to write group notes, ability to print and download easily Cons Staff assignments can be tedious. For instance, I would like to be able to give my Program Director access to all direct care staff hired and have it happen automatically instead of direct 1-1 assignment. Dashboard should be easier to access than it is. Silverlight is not a very cooperative program. Custom forms don't pull the best reports for data analysis. Review Source KM Katrina M. IT Application Administrator Non-Profit Organization Management Used the software for: 2+ years ### "I have always had a great experience using the software and working with their staff. " February 23, 2018 4.0 Pros The fact that we can capture several different programs within our agency all in the same database, the ease of input and the great reporting features. Being able to create custom forms and the many configuration capabilities the system offers. We just recently purchased the billing module and our accounting staff are loving it. It is saving them so much time and repetitive work. But the most important feature the Kaleidacare software system has is their amazaing staff, always attentive to your needs and willing to go the extra mile to help you figure out the system. Their staff takes pride in what they do, always looking to make enhancements to the system that'll benefit their clients and taking into consideration clients feedback. Cons I guess if I had to think of something all I could come up with would be having more configureable fields. Review Source MF Marlond F. Quality Assurance Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Extended Reach Review" September 6, 2019 5.0 Staff is amazing, dependable, responsive, caring and efficient. eR makes case managment manageable and makes reporting on outcomes fun, because there are so many tools and resources through eR to do so. I love that eR is open to feedback and has a system in place to evaluate feedback and respond timely to recommendations for improvements. Pros Our Human Service Professionals love the family web as it allows them to communicate safely and efficiently with our housparents and foster parents. Our house parents love that eR is a web based cloud system. The customs form is a must have for agency that enjoy a good bit of technical flexibility and eR offers just that. Cons I can't really think of any because eR is committed to constant improvement. If I have an issue with the application and or software there is always an offered solution or a quality work around. Review Source JS Jessica S. Associate Director of Finance and Operations Non-Profit Organization Management Used the software for: 1-2 years ### "User Friendly Database Systme" October 31, 2022 5.0 Pros The system is very user-friendly. The staff at extendedReach/KCare are quick to respond to occasional service requests. Cons No issues at this time. The extendedReach system is meeting our needs. Review Source DJ Dan J. President/ CEO Mental Health Care Used the software for: 2+ years ### "Great Project management team We quickly implemented the system in multiple across our organization" April 30, 2018 5.0 Extended Reach is a Company to work with is solving the needs of data management in Mental Health and Social services field. We have it running in five programs today and live in a Pilot Project with the State of Texas. Pros The eR is incredibly agile, quickly deployed and well thought out. Staff learn to use it quickly in fact many out pace the managers in learning their tools for managing with the softwares built in tools. If you have ever had an experience in a roll-out of a new data management system then you already know getting the field staff up and utilizing the system is equal to the length of time you actually take to fully deploy the software. Your teams will find its eazier to use than what you use today... Cons We always push what systems can do,. to do more for us in different ways. i don't have any negatives and we press broader programing in more specialty services. Our company has a number of Divisions and they all want to use it. Review Source KM Kim M. Exec. Dir. of Child & Family Services Mental Health Care Used the software for: 2+ years ### "Behavioral Health Documentation" December 18, 2018 3.0 We like the support we receive. Everyone is responsive and friendly. The software needs work in terms of behavioral health documentation. Pros Case notes are easy to use and access. Support is wonderful. Cons Some of the custom forms do not work as efficiently as the standard forms. The software does not seem to be very well suited to behavioral health. Clinicians complain that some documentation disappears. There is delay and spinning when trying to complete documentation. Review Source JK Jessica K. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Excellent product" March 6, 2020 5.0 Pros Kaleidacare is very easy to use and customer service responds quickly Cons Not everything allows for the system administrator to customize it, making it more time consuming to build your own forms than use the standard forms. Review Source JM Jennifer M. Director of Foster Care Individual & Family Services Used the software for: 2+ years ### "Foster Care User" March 6, 2020 4.0 Being able to send direct reminders to foster parents is time efficient. Pros Being able to generate a list for foster parent payments save an enormous amount of time. Cons Customization could be more intuitive and easier to use. Review Source AP Auranuth P. Associate VP Non-Profit Organization Management Used the software for: 2+ years ### "Great product " May 31, 2019 5.0 Great customer service! Easy to navigate the system. Pros Information was easy to obtain and utilize. Cons Not a con, software able to meet needs of diverse population of service providers. Review Source AH Adela H. Receptionist Used the software for: 1-2 years ### "Easy to use " December 20, 2017 5.0 Pros It keeps track of all our work orders that are requested for our Maintenance Department. Also we are able to post debits or credits to special accounts in our company. Cons The software provides some information that I do not have use for or maybe it has not been explained to me what its for. Review Source DS Donnis S. Executive Director Used the software for: 2+ years ### "Ive been working with eR for several years now and have found it to be user friendly. " May 7, 2018 5.0 Pros The support team has been extremely helpful with any questions, training, as well as additions we may want to add. Cons We have not had any issues to speak of. One may be trying to link State software with eR but this is not an eR issue. Review Source TH Tim H. System Administrator Used the software for: ### "Kaleidacare use with Child Placing Agency and Residential Treatment programs combined. " April 1, 2016 4.0 We have been a long term user with Kaleidacare and use the software with our Child Placing Agency and two Residential Treatment centers in Texas. This on line .net system is clean and familiar looking to other software currently in use over the web. We access this system in some rural locations with limited bandwidth and experience good data processing. Pros: Customization, Quick Quality Support, Very Cost Effective, Consistent Improvements. Ease of use for staff with limited computer experience. On Line Ease of Access from all locations, Little to No Outages or Down Time, System Self Managed Security (No need to worry about in house security settings.), Fast Access Depending on ISP, Billing Integration Ability, Multi Browser Access with no software to download, Growth of Additional Modules Yearly, Special Development of Modules per Request, Training on New or Specific Additions, Consistent On-line Training for Free, and Secure off site cloud back up of data. Cons: The only reason I would give less than 5 stars overall. The reporting data and reports need a more robust process and abilities and needs improvement to print without a downloading of report from Chrome or other browsers other than I.E. Review Source DC Dorothyanna C. Director of System Administration Used the software for: ### "KaleidaCare Earns 5 Stars!" April 8, 2016 5.0 Having worked in the social service for over 15 years, I have used several software programs. I have been very impressed with KaleidaCare's product and the amazing customer service that we receive. KaleidaCare's software is very intuitive and user-friendly. Our agency has used KaleidaCare for over 10 years and is used in our Foster Care and Adoption, Intellectual Disabilities, and Residential programs. We are now in the process of implementing KaleidaCare in our Mental Health programs. KaleidaCare's customer support is very timely and they are always professional and friendly. It doesn't matter the time of day or day of the week, someone is always there to respond to our user's needs. KaleidaCare offers Online User Groups and Online Trainings, which is very helpful and keeps us informed about newly released enhancements and functionality. KaleidaCare definitely earns 5 stars!!! Review Source DW Deidre W. Used the software for: ### "User Friendly" February 24, 2017 5.0 Kaleidacare is very user friendly and the implementation team was awesome! We stayed on track the entire time and even started using it before our projected date. Pros It is user friendly and easy to train new employees on. Cons Some times when a staff is working on a large entry they will lose their information before it logs them out. Review Source MS Michaela S. Data and Reporting Analyst Individual & Family Services Used the software for: 2+ years ### "eR for Youth Service Financials" June 12, 2025 4.0 This is a great software for our youth services teams. We are able to produce the necessary items for our rev. cycle, and the programs are able to track basic case management items that are not in the legally required system (Guardian). Pros It has a very good integrated financial system. The support we have received while implementing this new feature for our organization has been top-notch. Relatively reasonable for pricing as well, licensure is fantastic price wise. Cons It is not very intuitive how to use the system. Some of the processes seem disjointed or just clunky to navigate. I would not necessarily choose this system for complicated workflows (like utility or rental assistance workflows), because of the household level reporting and other complex outcomes. Switched from [NextGen Medical Billing](https://www.capterra.com/p/10005943/NextGen-Healthcare-Medical-Billing/) We are no longer offering health services, as such we are ending our time with NextGen but still need to bill for some of our youth service programs. Extended Reach was a great option because they were already using it for client tracking. Review Source RD Reema D. Associate Director Program Development Used the software for: 1-2 years ### "Case Management for Busy People" January 14, 2023 3.0 I like how eR is set up, and when it functions as intended it is really great. My only gripe is when it gets unbearably slow. This slows down my workday significantly as I get bottlenecked by submitting case notes. Outside of this, eR is fantastic. Pros I like that I get reminders for tasks that need to be done. I also like that supervisors are able to look at documents I have submitted, provide feedback, and send them back to me so I can revise them. Cons At times, eR runs exceptionally slow regardless of internet connection. I find that it does this when I enter more than a couple items to an individual's case file. If this did not happen, eR would be absolutely incredible. Review Source Milo W. Digital Marketing Specialist & Content Producer Individual & Family Services Used the software for: 2+ years ### "Advanced and expansive care management tool " January 15, 2019 5.0 Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency. Pros We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare. Cons Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though. Review Source TG Tina G. Treatment Director Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent Software" May 25, 2022 5.0 Pros The software is very user friendly. It was easy to train staff on how to start using the software and it has all the features that we need as a non-profit. Cons I have had some problems that customer service has not been able to solve yet. Review Source Similar Products Featured ## Related categories [Social Work Case Management](https://www.capterra.com/social-work-case-management-software/)[Human Services](https://www.capterra.com/human-services-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.