# Page 2 | extendedReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is extendedReach the right Human Services solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/248416/extendedReach/reviews

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extendedReach

4.5 (62)

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Last updated March 13th, 2026

# Page 2 - Reviews of extendedReach

## Showing most helpful reviews

Showing 26-50 of 62 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KG

Karina G.  
LCPAA  
Non-Profit Organization Management  
Used the software for: 2+ years

### "HIGHLY RECOMMENDED FOR CHILD PLACING AGENCIES!!!"

August 25, 2019

5.0

My experience has been exceptional!!

Pros

Extended Reach literally changed my life as it relates to my job. I have worked for CPAs for over 20 years. I have gone from working with all paper to now being fully paperless. My last agency used Childtrax. Childtrax was not bad, but it was not user friendly and it was not explained very well to our agency. I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company. Almost 95% of the time, if I asked, "hey can you guys add this function" it was added immediately. ER has been too good to be true. They can customize spreadsheets, forms, almost anything that needs to be customized. We can invite foster parents to trainings, send out mass emails, and help our foster parents keep track of training, medical appointments, etc. This software is AMAZING!!!!

Cons

No cons. There are just a few things that Extended Reach cannot do, but this is me wanting Extended Reach to just do my job for me lol. No real complaints, the software is a MUST!!

Review Source

LC

LAUREE C.  
Executive Director  
Individual & Family Services  
Used the software for: 2+ years

### "Even us old-folks can use it successfully"

March 6, 2020

4.0

Being able to transition from paper files to electronic health records has been a HUGE benefit to our company, especially when it comes to auditing. Our outside auditors can review our files remotely, saving them and us on time and travel. I personally am of an older and less tech savvy age group. KaleidaCare has been an easy program to use and takes some of my fears of technology away due to it's ease of use. And when I get stuck, I can always search for a video or tutorial on how to do whatever it is I need.

Pros

KaleidaCare offers a comprehensive program to store files, manage reports and analyze data so that I can focus on the people part of our business. It is accessible anywhere I go. Their customer service is excellent!!! They offer lots of resources and extra training when needed. The staff are easily accessible and pleasant to work with.

Cons

The incompatibility between custom and standard forms related to reports and data accessibility. At times KaleidaCare standard forms do not meet our needs and/or requirements from licensing or other regulatory entities, so custom forms are needed. This really limits us at times.

Review Source

PS

Patricia S.  
Business Manager  
Mental Health Care  
Used the software for: 2+ years

### "Billing and Documents in one program"

March 6, 2020

4.0

It is too expensive to get things changed that are simple. Mandatory birthday- $3000.00

Pros

I was not here for implementation but no balances were carried forward and it was a mess for the first year. \[SENSITIVE CONTENT HIDDEN\] takes the time to understand our issue and figure out a solution that will work for our needs. I like that the billing and the documents are housed in the same place.

Cons

Birthdate not mandatory, Minimum Service Minutes, Reports not paginated, No back button, Save Criteria not available on Custom Forms, Billable forms central where all billable forms billed, block inactive clients, Division does not show up on reports, cant tell who changed what and when, authorization warning information can not be pulled to different report

Reason for choosing extendedReach

I was not involved in that

Review Source

BT

Bodessa T.  
CHWC  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Work without worry"

January 25, 2022

5.0

It allows us to accomplish exactly what we need to do.

Pros

It allows us to document interactions with clients, ensure compliance and bill the appropriate parties timely.

Cons

It times out very quick and often, we realize it’s a safe guard but it’s very annoying.

Review Source

VR

Verified Reviewer  
Quality Assurance Manager  
  
Used the software for: 1-2 years

### "Our agency has had a great experience with extendedReach. "

May 4, 2018

5.0

Pros

The software is intuitive, user friendly, and mobile. We implemented the software about a year and half ago and it went as smoothly as could be expected. The staff at extendedReach with whom we walked through the planning and implementation processes were professional, knowledgeable and a pleasure to work with. Ongoing customer service is exemplary. They are responsible and helpful. We currently have 8 clinical and social service programs using the software. We are always finding new ways to use the system and improve out processes. We are nationally accredited and our accrediting body recently sent reviewers for our reaccreditation. The reviewers, who must quickly become familiar with and use many software programs, found extendedReach easy to learn and use and commented that we had made an excellent selection in our choice of new data management software.

Cons

The Foster Care Module has many excellent features like the Foster Parent Portal. We would really like the General Case Management Module to have similar features.

Review Source

VR

Verified Reviewer  
Quality Improvement Coordinator  
Individual & Family Services  
Used the software for: 2+ years

### "A very intuitive software that does it all!"

April 30, 2018

5.0

Pros

As our agency continues to grow, evolve and expand so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user. We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment. The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist. We're constantly complimented on our choice of software during licensing visits and external audits. Customer Support is fast, friendly and always goes the extra mile to respond to our needs.

Cons

This software is only available in English, but it would be great to have a Spanish version for our ESL clients.

Review Source

LC

Lynne C.  
Director  
Mental Health Care  
Used the software for: 2+ years

### "Perfect software for foster care programs!"

March 6, 2020

5.0

Since purchasing solutions 7, it has become so much easier to locate documents quickly and to customize forms we need specifically for our program.

Pros

Kaleidacare is easy to set up and use. We can teach everyone from staff to foster parents to auditors to use it in less than an hour.

Cons

I would love to make reports for custom forms look a little better.

Reason for choosing extendedReach

K-care seemed to be the best value. Some had a lot more bells and whistles but they were things we didn’t really need and were way more costly.

Review Source

AS

Aimee S.  
Foster Home Licensor  
Civic & Social Organization  
Used the software for: 2+ years

### "Making our job easier..."

May 14, 2019

5.0

We love extended reach. One of our partner agencies was already using it, and so when our program began we sort of "inherited" it. We really love how it's made the move to electronic record keeping easier. The Support has been first-rate and we couldn't be happier!

Pros

The interface is really user friendly. I really love that functionalities can be altered to fit our organizations needs! Finally a software that can be tailored to our needs and isn't some big box "solution" that actually is more cumbersome than helpful.

Cons

I can't think of anything we like least. Although it has so many capabilities, I feel like our agency isn't fully utilizing it (yet).

Review Source

SK

Sean K.  
Systems Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Kaleidacare Simplicity"

March 10, 2020

4.0

Pros

Most features are used the same way making it easy for new user setup. The ability to customize forms makes the software easily expandable.

Cons

Want more customization options with building custom forms and lack of a comprehensive security auditing tool.

Alternatives considered

[FAMCare](https://www.capterra.com/p/55008/FAMCare-Human-Services/)

Reason for choosing extendedReach

Price per active client not per user. We looked at other companies other than FamCare but they were our second option.

Review Source

DS

Dan S.  
Foster Care Program Manager  
Individual & Family Services  
Used the software for: 6-12 months

### "Why KaleidaCare is a great solution"

February 6, 2020

5.0

Outside of the things that make the system work well, the level of customer service will exceed all of your expectations. From meeting with a sales rep, to building your system and implementing it, and beyond to when you are fully live KaleidaCare takes time to make sure the system meets your needs. They will make sure that any issues you have are addressed quickly. The training that is provided is at the level of the learner and even folks who have never used a system like this will be able to pick it up quickly.

Pros

The best part of this software is the ability to customize it easily. We are able to create our own forms and make changes as needed to those forms in house without the need to contact support.

Cons

The one thing with the software is that you have to put the time into learning how to navigate from place to place. Until you really dig into the software it can be difficult to know how to navigate. That said, once you learn the system it is very user friendly.

Review Source

SH

Sharon H.  
Manager of Program Administration  
Non-Profit Organization Management  
Used the software for: 2+ years

### "User Friendly"

August 12, 2019

5.0

Pros

It is user friendly, adaptable to our needs. Support is very responsive. We also are able to make suggestions for future functionality that I have seen come to fruition. They are staying on top of what is needed in the field to make our work easier.

Cons

The only thing I can think of is the ability to scan documents at once and file separately. But that is not their fault, but the fact that our scanner does not allow job separation function.

Review Source

MB

Mark B.  
Vice President  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "ExtendReach Review"

February 19, 2020

5.0

I was new to the system. Once going through the first presentation, I was sold on the product. I have learned so much about the software just by going in and testing it.

Pros

It is very user friendly. We are able to create our own forms, the new database was able to pull over our information from our previous database. The staff are very friendly and informative. They reply to emailed questions within a 2 hour time-frame. Most times sooner.

Cons

Like everything about the software. At this point there isn't anything I don't like about the software.

Reason for choosing extendedReach

The cost was about the same as other products we looked at. ExtendReach database was easier to use and customer friendly. Staff are very accessible and knowledgeable.

Review Source

LL

Larry L.  
Director of Clinical Services  
Mental Health Care  
Used the software for: 2+ years

### "solid software with good features"

March 6, 2020

5.0

Pros

I like that the product is easy to use and customizable in many ways. The staff is great in helping you to setup the system so it works for your agency. The helpdesk is also useful and answers many questions quickly and accurately.

Cons

The most difficult part is getting used to the way the software is designed so that adjust your processes appropriately. Sometimes it "feels" like there is a disconnect in one part of the software to another even though it's really a purposeful design issue.

Review Source

DJ

Danielle J.  
Licensing & Clinical Support Specialist  
Civic & Social Organization  
Used the software for: 2+ years

### "User Friendly "

March 6, 2020

5.0

I have been using it for 5 years and its user friendly. As a supervisor I would like to attend the conference to learn more about all that kcare and really utilize it more with our agency and teach others how to use it more efficiently.

Pros

Its simple to use, easy, our foster parents are able to enter their daily notes and understand how to use kcare which makes our job a lot easier.

Cons

Mileage- When my staff enter it into your data base its a few cents off so we have to do some additional math to ensure that the staff get paid correctly.

Review Source

JS

John S.  
President  
Individual & Family Services  
Used the software for: 2+ years

### "Kaleidacare has improved our case management services to our clients."

February 22, 2018

5.0

Time saving for my case managers. Ability to work from anywhere. Greater work flexibility for everyone that uses the software.

Pros

This cloud-based service has created a very convenient to work from anywhere. As a result, we are able to allow more flexibility to our social work staff. In addition, I have the ability to log on at any time to review service plans, therapy notes, and review and sign documents the require my attention. Since I travel quit a bit, this convenience is very important.

Cons

Kaleidacare is not always user friendly. In addition, forms are not as easy to develop as I would like. There are also some additional features that we have recommended, that still have not be developed.

Review Source

PD

Patricia D.  
Exec Assistant to VP Ministries  
Individual & Family Services  
Used the software for: 2+ years

### "Review of Solution 7 software system"

December 19, 2018

4.0

There are so many new releases ( at least once if not twice a month) and it is hard to keep up with all the changes and implement them with our staff, we have been with KC for many years and it feels like we are not using the system to its full potential because of this.

Pros

Was part of the Solution 7 upgrade several years ago and appreciated the thought/planning that had gone into making the transition easy. Our agency uses the billing module and has appreciated the quick response when issues arise from support.

Cons

Building custom forms is very cumbersome and time consuming. Sometime when contacting customer support it is hard to describe issues I am experiencing to get results.

Review Source

AL

Akia L.  
Program Supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "Seems hard to navigate"

June 15, 2020

3.0

The overall experience is okay. I would recommend that the filter for inputting notes or extracting notes be streamlined a bit so that it does not take so many steps for the same outcome.

Pros

I like that you can export the notes to a Word document of a pdf which makes it easy to share clinical notes.

Cons

I feel like it is not easily navigated and there are many steps to the same outcome that could be streamlined a little more.

Review Source

VS

Victoria S.  
Program Manager  
Civic & Social Organization  
Used the software for: 2+ years

### "A great way to go paperless "

March 10, 2020

4.0

It’s a great software if you are trying to go paperless

Pros

You can potentially have all your documentation in one place

Cons

Integrating existing forms into an online format is difficult at times. Some employees get frustrated with the length of some of the forms and if Kaleidacare times them out, they lose all their progress. It’s sometimes difficult to know where information gets pulled from

Review Source

SP

Sophia P.  
Social Worker/Program Manager  
Civic & Social Organization  
Used the software for: 2+ years

### "KaleidaCare Review"

March 10, 2020

4.0

Pros

I like how this software tracks all information relevant to a children's home.

Cons

This software is not very user friendly and it seems to be very confusing at times to use. A lot of us at our facility have a hard time using it and trying to figure out how to use it.

Review Source

VR

Verified Reviewer  
Accounting - Foster Care Specialist  
  
Used the software for: 2+ years

### "ExtendedReach is an intuitive, user friendly system with great support."

April 30, 2018

5.0

Pros

ExtendedReach is easy to navigate, logical, and user friendly. What I like most about this software is that the support and training provided is excellent!

Cons

One suggestion for improvement would be to be able to navigate between screens by only using a keyboard.

Review Source

CH

Charmian H.  
Director of Operations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Worth the expense"

March 6, 2020

5.0

The team is always willing to help and checks in frequently.

Pros

Not only can I pull real-time data, but I can also see productivity reports for each employee.

Cons

It is expensive and takes a lot of training. But once you get the hang of it, it's very beneficial.

Review Source

RC

Rochelle C.  
System Administration Manager  
Civic & Social Organization  
Used the software for: 2+ years

### "Solutions7"

March 6, 2020

4.0

Pros

Solutions7 is easy to follow and user friendly.

Cons

A couple of the features could be improved (Training/Education Tracking and Custom Form Builder). They are both a bit clunky and not as user friendly as the rest of the system.

Review Source

JB

Juliann B.  
Program Manager  
Religious Institutions  
Used the software for: 2+ years

### "Kaleidacare"

March 10, 2020

4.0

It is a good product and as we learn how to customize forms more it will be better.

Pros

It is online based and our paperwork can be done from anywhere.

Cons

The bugs that happen. Having to log out and log back in for information to pull, etc

Review Source

MM

Mark M.  
Family Consultant/Placement Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Extended Reach User Review"

February 20, 2020

4.0

Overall has been an extremely positive experience for our use.

Pros

I like the user friendliness, & the program layout and ease to navigate. Being able to use from anywhere is a great asset as well.

Cons

I wished it could be personalized & customized more to specific needs, especially in scheduling repetitive events and easier to set certain controls and parameters on set tabs.

Review Source

AR

Arianne R.  
Director of Adoption and Foster Care  
Individual & Family Services  
Used the software for: 2+ years

### "Kaleidcare feedback"

March 6, 2020

3.0

We have had a rough couple of years with issues, but I am hoping we are on the upswing now.

Pros

I appreciate being able to build my own forms.

Cons

I would like to create my own reports that can include items from different reports.

Review Source

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