Provide Support

Provide Support Live Chat

4.5 / 5 10 reviews

Who Uses This Software?

We are serving businesses and organizations from a variety of industries such as E-Commerce, Education, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, etc


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    https://www.providesupport.com/prices/index.html
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Provide Support
  • www.providesupport.com
  • Founded 2003

About Provide Support Live Chat

Provide Support is a website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.


Provide Support Live Chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Provide Support Live Chat Reviews Recently Reviewed!


Great tool for our business!

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to see all available operators who are available and manage the ability of our teams to answer the chats.

Cons: Making sure the program logs in automatically so my teams are connected. There are times they do not realize they are not connected and available.

Vendor Response

by Provide Support on February 06, 2018

Dear Kim, we sincerely appreciate your taking time to provide your comments and feedback. We are glad that our live chat software serves you well. Best regards, Provide Support Team

good application easy to use

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: easy to use , simple setup addin users is in a click of the mouse.

Cons: limited feature limited adjustments like themes ...., there could be some adjustments here

Overall: more support to the end user

Vendor Response

by Provide Support on January 22, 2018

Hi Alain. Thank you for your review. We appreciate all the feedback and we are glad that the overall product quality keeps you as our client for almost nine years. Provide Support Live Chat technical department is working on new features that will be presented to all customers. In the meanwhile we can offer you a couple of available chat messenger customization solutions which we can apply from our side. Our customer support representative will get in touch with you shortly to guide you through the process. Thank you. Best regards, Provide Support Team.

Capterra-loader

Great value for product.

Jan 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works consistently well. Except for a few issues mentioned below, the response time is pretty good. I'm rethinking some strategies to try and capture some abandoned website users.

Cons: I do wish they would get a better way to import a text file to populate the canned response file but it still is a great value. Looking forward to the release of the statistics module. I've been waiting for a fix to it. It was a great reporting mechanism when it worked.

Overall: A great contact tool for following up on customers.

Vendor Response

by Provide Support on January 19, 2018

Hi Craig. Thank you for taking your time for the review and for choosing Provide Support Live Chat as your customer support solution. We appreciate all the given feedback and we are glad that the tool helps you make conclusions and work towards new strategies. We work on new features and will soon present them to our customers. Best regards, Provide Support Team

Capterra-loader

Easy to use interface. Intuitive to new users.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

Cons: I would love a little more color and perhaps photos so they can see who they are talking to. It's a great platform, but could use a little updating in style and colors. The functionality is fantastic, no improvements needed there.

Overall: I get to talk to my customers and help rectify any problems or concerns they may have.

Vendor Response

by Provide Support on January 17, 2018

Hi Lisa, We appreciate your review and we are happy that our product serves you well. Thank you. Regards, Provide Support Team

used it before Livechat. livechat is far more easy and user friendly

Jan 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Cons: there was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction

Overall: possibility to support our customer online
oh yes i recall the incoming chat ringing was awful!!!

Vendor Response

by Provide Support on January 17, 2018

Hi Olga, Thank you for your review about our product. We appreciate your honest opinion. Thank you for your remarks as well, we would like to clarify some things: - There's no requirement to stay in the chat room. You can transfer the chat by inviting an operator and leave the room. - Though there is no option to customize sounds directly from the live chat console, this is still possible and our support team has a solution. We value the comfort of our customers. Our customer service team is always available and glad to assist with any questions our customers have. Thanks again. We appreciate your time. Regards, Provide Support Team

Great chat software that is both easy to use and user friendly

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that this software is very easy to implement and get started very easily. All of the agents I have that use this feature are able to get trained in a short amount of time which really helps our team save time and money in training.

I like the different options when it comes to customizing things to my specific needs based on client feedback and preferences.

I like that customer support is very friendly, knowledgeable, and helpful whenever I have issues arise that I am not able to figure out on my own.

Cons: I wish there a more modern user interface that was a little more polished, but I like what we use currently. There is always room for improvement and I think this is one area that could be worked on.

Overall: Customer support that is always available and helpful.
Easy to use software that was very user friendly when implementing.
Custom reports that help me track our ROI and performance.

Vendor Response

by Provide Support on January 16, 2018

Hi Tim, Thank you for taking time to leave a review about Provide Support Live Chat. We appreciate your comments and a remark regarding the user interface. We are working on updates and improvements. We are glad that our customer support team serves you well. Thanks again. Regards, Provide Support Team

We love Provide Support Live Chat

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Costeffecticeness

Cons: What's not to like?

Overall: We have Provide Support for years now and still feel that it is worth every penny. It is not expensive and billed every three months. You know who is on your website and where they go. that way you can identify errors or follow up with them over a proactive chat. thank you for a great product!

Recommendations to other buyers: Get it today. You will like it too!

Great chat service

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love Provide support. I can see who is on my website, incl IP address. I can see them as on the worldmap and start a chat with them if I see that they struggle getting somewhere on our website and help.

Simple yet powerful live chat

Jul 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy using this live chat. I always know who my users are, what do they want, where they came from and I am able to cover their request promptly getting more revenue.

Easy and useful utility that helps my business daily

May 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use live chat from Provide Support on a daily basis with my small hostel site page.
Our guests often have numerous questions on how to get to the hostel, how to solve any booking issues, what are the operating hours... To cut a long story short, they always get answers easy and fast via the live chat. And my managers are able to track the country of the guest and other very useful details.