# Provide Support Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Provide Support Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/24848/Provide-Support-Live-Chat --- # Provide Support Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Provide Support ## What is Provide Support? Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. With Provide Support Live Chat you get: All features included in any plan, unlimited number of chats, multiple domains support at no extra cost, flexible chat window and chat button customizations, powerful chat statistics, live product assistance 24/7 and many more. ## What is Provide Support used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $24 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Provide Support?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.providesupport.com&name=Provide Support) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Provide Support 4.6 (28) VS. [4.7 (24,075)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $24 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (28) Ease Of Use 4.6 (16,334) Value For Money 4.7 (20) Value For Money 4.5 (11,399) Customer Service 4.8 (25) Customer Service 4.4 (10,618) ## Provide Support alternatives [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/24848/Provide-Support-Live-Chat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Customizable Branding Add customized logos and colors to align with company branding File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access Access software remotely via mobile devices Offline Form Form to collect visitor contact information when live chat isn't available Provide Support 13 features Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Access software remotely via mobile devices Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.3 (25) 4.3 Based on 25 reviews ## Pricing Value for money 4.7 (20) Free Trial [View pricing plan details](https://www.capterra.com/p/24848/Provide-Support-Live-Chat/pricing/) Trial $0.00 It includes: - Benefit From Using Advanced Chat Functions - Engage Your Visitors - Equip Your Agents - Make Your Chat Safe and Secure - Manage Your Team and Workflow - No Credit Card Needed - Set up Your Live Chat Widget - Unlimited Seats Small Business $24.00 Per User,Per Month It includes: - 1 Seat - Benefit From Using Advanced Chat Functions - Engage Your Visitors - Equip Your Agents - Free Branding - Make Your Chat Safe and Secure - Manage Your Team and Workflow - Set up Your Live Chat Widget Corporate $53.00 Per User,Per Month It includes: - 3 Seats - Benefit From Using Advanced Chat Functions - Engage Your Visitors - Equip Your Agents - Free Branding - Make Your Chat Safe and Secure - Manage Your Team and Workflow - Set up Your Live Chat Widget Enterprise $108.00 Per User,Per Month It includes: - 10 Seats - Benefit From Using Advanced Chat Functions - Engage Your Visitors - Equip Your Agents - Free Branding - Make Your Chat Safe and Secure - Manage Your Team and Workflow - Set up Your Live Chat Widget Value for money 4.7 (20) 4.7 Based on 20 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (25) 4.8 Based on 25 reviews ## User reviews Overall rating 4.6 Based on 28 reviews Filter by rating 5(19) 4(7) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Paul P. Director E-Learning ### "They provide an excellent web site chat and customer support product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2021 This is a very innovative company I have done business with for over 10 years. They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service. Pros They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service. Cons Nothing negative to write about. Experience in product use and client service all positive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Martina G. Marketing Manager Electrical/Electronic Manufacturing ### "Good live chat app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 6, 2020 It's great that our customers have the option to chat with us Pros Easy to use and great responsiveness of customer support Cons I feel the app is a little bit old in design of buttons and UX Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 16, 2020 Thank you for your review, Martina! We will do our best to improve our app design and UX with every update. WL Wesley L. Help Desk Technician Education Management ### "Provide Support has exceeded expectations!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 6, 2020 Pros The ease of use and reliability are key pros that need to be mentioned. The software has always functioned will minimal bugs or glitches. Cons The PC software has no flaws that I can think of. The smart phone app could use some improvements. The most obvious being sound alerts when a new chat session is requested. The alerts work some of the time, but are not consistent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 16, 2020 Thanks for sharing your kind review, Wesley! Unfortunately, the correct delivery of push notifications depends not only on our software, but also on Apple, and they don't give any guarantees. Therefore, sometimes our push notifications can be lost, just like Skype alerts and other similar applications. But we do our best to make our software maximum reliable. LR Lucian R. Technical Support Manager Legal Services ### "Excelent Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2019 I love using it and setting it up. We now have 3 accounts with you. Pros That it is easy to use and implement. \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] are always readily available to assist. I do however would like some reporting functionalities added to the chat support dashboard. Would be of great help. Its the only thing Provide Support lacks. Cons There is no reporting functionalities. This will make your software world number 1. Switched from [Olark](https://www.capterra.com/p/125957/Olark/) Cheaper and much more user friendly. Reasons for choosing Provide Support As provide support is the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 20, 2020 Thank you for your kind review, Lucian! We really appreciate your feedback. Now we have a reporting feature, you are welcome to try! JC Johanne C. Director of sales and marketing Hospitality ### "Very good product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2019 The support team is easy to reach and efficient. Pros We have been using this software for a very long time. Very efficient, easy for our team to use and friendly for our customers. Cons Nothing to report, do not see any flaws. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2019 Thank you very much for your kind review, Johanne! KG Kimberly G. Operations Manager Logistics and Supply Chain ### "Great Connection to the Outside World" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 30, 2019 As the Administrator, I love the transcripts that are provided via support. I am able to read them and cross train my end users on certain encounters. Pros We like the fact that our customers can access our website and chat us to place orders and have any questions answered in real time. Cons We do not like all of the Spam Callers we have come into contact with. This really is not due to the software itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 3, 2019 Thank you for your positive review, Kimberly! We really appreciate you taking the time out to share your experience with us. There is an option to block visitors by IP. Your chat button will not display on their end. Find this option in your account control panel at My Account / Account Settings / Access Restrictions. And if any questions appear, please don't hesitate to contact our support team :) Sincerely Yours, Provide Support team DH Deb H. Customer Support Manager Business Supplies and Equipment ### "Glad we chose Provide Support Live Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2019 Overall our experience with Provide Support Live Chat has been very positive. I believe that all of our Operators find the system easy to use. There was a fear of using Chat in the very beginning, but I don't think that exists anymore. Pros 1\. Simplicity in setting up Operators/Users. 2. The 10-Day Free Trial was a great opportunity to test out the system. 3. Lead time for setup was minimal. 4. I like the ability to receive the off-hours or off-line email. 5. I like the quality of the Transcripts. Cons 1\. For me, it wasn't entirely intuitive. 2. I found that adding a customizable graphical button on our web-page was challenging. I still have not done that yet. 3. No Analytics/Reporting. I have to manually look at all the transcripts to add up calls/chats per Operator. Reasons for choosing Provide Support We chose Provide Support Live because of it's current integration to our software system; and it's basic ease in getting setup and active quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 27, 2019 Thank you for your kind review, Deb. We really appreciate you taking the time out to share your experience with us. When you face any challenges, please don't hesitate to contact our support team. We will gladly help to solve your issue as quickly as possible. Our support team is available 24/7. As for the Analytics/Reporting - we are currently working on that feature. Sincerely yours, Provide Support team PR Peter R. Director of Marketing Sporting Goods ### "Good, simple chat program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 22, 2019 Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service. Pros The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through. Cons I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase. Switched from [eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) We were with Provide Support for years and tried moving to xSellco in order to integrate chat into our ticketing system but we found their chat product lacking in features that we need to run efficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 27, 2019 Thank you for your kind review, Peter. We really appreciate you taking the time out to share your experience with us. We will inform our developers as for these features you mentioned. Sincerely yours, Provide Support team AQ Adrienne Q. customer service Capital Markets ### "Great tool for customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2019 Provide Support Live Chat has become an important tool for both our support staff and our customers. we've found that many customers prefer to contact us via Live Chat because it allows them to multi-task and there seem to be very ew questions, concerns or issues that can't be resolved via chat- most of the time we are able to serve the customer with what they want or need and let them move on to their next task. Simplicity for our customers is key. Pros ease of use for both operators and customers Cons we like it all! we haven't found a feature that wasn't helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 27, 2019 Thank you for your kind review, Adrienne! We really appreciate you taking the time out to share your experience with us. Sincerely yours, Provide Support team EC Ernie C. Marketing Manager Medical Devices ### "Provide Support is cost effective and easy to implement." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2019 Provide Support allows us to easily interact with our website visitors who initiate contact at their convenience. We we able to customize the appearance to our brand and choose how it best works for us. They offer way more features than I think we will ever need. Pros We were able to trial and start using right away with little to no learning curve. It was also easy to switch payment plans. Cons I don't have any complaints at this time. Reasons for choosing Provide Support I liked the way the Provide Support worked on a website that I had visited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 27, 2019 Thank you for your kind review, Ernie! We really appreciate you taking the time out to share your experience with us. Sincerely yours, Provide Support team [View all Reviews](https://www.capterra.com/p/24848/Provide-Support-Live-Chat/reviews/) Popular comparisons [WhatsApp vs Provide Support](https://www.capterra.com/compare/24848-180345/Provide-Support-Live-Chat-vs-WhatsApp)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)