Provide Support

Provide Support Live Chat

5 / 5 4 reviews

Who Uses This Software?

We are serving businesses and organizations from a variety of industries such as E-Commerce, Education, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, etc


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    http://www.providesupport.com/prices/index.html
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Provide Support
  • www.providesupport.com
  • Founded 2003

About Provide Support Live Chat

Provide Support is a website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.


Provide Support Live Chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Provide Support Live Chat Reviews Recently Reviewed!

We love Provide Support Live Chat

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Costeffecticeness

Cons: What's not to like?

Overall: We have Provide Support for years now and still feel that it is worth every penny. It is not expensive and billed every three months. You know who is on your website and where they go. that way you can identify errors or follow up with them over a proactive chat. thank you for a great product!

Recommendations to other buyers: Get it today. You will like it too!

Great chat service

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love Provide support. I can see who is on my website, incl IP address. I can see them as on the worldmap and start a chat with them if I see that they struggle getting somewhere on our website and help.

Simple yet powerful live chat

Jul 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy using this live chat. I always know who my users are, what do they want, where they came from and I am able to cover their request promptly getting more revenue.

Easy and useful utility that helps my business daily

May 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use live chat from Provide Support on a daily basis with my small hostel site page.
Our guests often have numerous questions on how to get to the hostel, how to solve any booking issues, what are the operating hours... To cut a long story short, they always get answers easy and fast via the live chat. And my managers are able to track the country of the guest and other very useful details.