--- title: "Eldermark Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eldermark Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/248496/Service-Minder/" page_type: "product" language: "en" --- # Eldermark Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Eldermark ## What is Eldermark? Eldermark's EHR is built exclusively for senior living needs. The Eldermark NEXT EHR provides a user-friendly way to automate clinical assessments, track service plans, administered care, and centralize resident information across your organization. Generate assessments that adhere to regulations and can automatically inform your service plans, identify revenue gaps with insights into tracked care data, and give your entire team one place to access the health data they need to provide exceptional care and effectively manage your communities. From increased revenue and risk management, to better overall resident care, an easy-to-use, EHR system that connects directly to Eldermark's CRM, EMAR, Billing, and more all built on an intuitive interface opens a world of possibilities for your staff. ## What is Eldermark used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Overall rating Based on 37 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Starting price $1 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Long Term Care / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Eldermark alternatives Highest Rated [Therap](https://www.capterra.com/p/124101/Therap/) [4.7 (93)](https://www.capterra.com/p/124101/Therap/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (173)](https://www.capterra.com/p/90493/ECP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/248496/Service-Minder/alternatives/) ## FAQs about Eldermark Overview ### Which roles and teams benefit most from Eldermark? Eldermark is most used by senior living administrators, executive leaders, clinical directors, and billing or accounting teams. Operations and nursing leaders rely on it to manage resident care, compliance, and service coordination, while finance and office staff use it to streamline billing, receivables, documentation, and day-to-day facility administration. Answer based on 37 reviews Overview ### What company size and industries is Eldermark built for? Eldermark is built for small senior living organizations, with 56% of reviewers from small businesses and 56% in Hospital & Health Care. It also serves midsize businesses at 26% and enterprises at 18%, with additional use in Health, Wellness and Fitness at 19% and Commercial Real Estate at 8%. Answer based on 37 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Eldermark? Eldermark includes EMR/EHR, patient and resident records management, care plan management, and clinical notes for long-term care and nursing home workflows. It also offers scheduling, billing and invoicing, claims management, medication management, compliance tracking, audit trails, reporting, and alerts/notifications. Integrations ### Which third-party tools and platforms does Eldermark integrate with? Eldermark integrates with 10 third-party tools and platforms, including Electronic MAR (eMAR), ActiveDEMAND, Acumatica, Caretime, EasyShifts, Espresso, GroveMenus, Notify, OnShift, ServiceTrac, and eMenuCHOICE. Its catalog spans medication management, marketing, accounting, scheduling, dining, and service workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Eldermark offer? Eldermark provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written reference material for self-paced review and follow-up. Answer based on 6 reviews Getting Started and Support ### What customer support options does Eldermark offer? Eldermark provides Phone Support, 24/7 Live Rep, and Chat. Users describe support as responsive and helpful, with quick issue resolution and live guidance through setup and troubleshooting. Some note that getting help can take several steps, but staff are often available with answers. Answer based on 7 reviews Ease of use ### Is Eldermark easy to use for senior living staff? Eldermark works well for many senior living teams because daily tasks feel intuitive after basic training. Nurses, billing staff, and sales users often find navigation manageable and cross-department workflows clear, though some mention the legacy interface feels dated, certain reports are harder to find, and occasional restarts interrupt work. Answer based on 13 reviews ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra reviewers point to these as the top priorities when selecting electronic medical records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Eldermark supports all three features buyers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help providers protect sensitive health information, maintain complete and organized patient histories, and document care accurately, allowing teams to improve compliance, support better clinical decisions, and keep daily workflows efficient. HIPAA Compliant 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.5 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Calendar Management 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Medical Billing 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Medication History 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Access to patient medication history data Eldermark 85 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Tracking: Track the attendance of specific individuals or groups - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Event/Activities Planning: Plan events and/or activities - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Long Term Care: Specifically for long term care providers - For Nursing Homes: Specifically for nursing homes - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Geriatric Care: Providing medical care for elderly patients - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medical Billing: Manage billing and payments for a healthcare provider - Medical Management: Manage health, disease, care and case management functions from a central location - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Predictive Analytics: Predict future data based on historical data sets - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (37) 4.3 Based on 37 reviews ## Pricing Value for money 4.7 (29) Basic $1.00 Per Month Value for money 4.7 (29) 4.7 Based on 29 reviews ## Integrations [ ActiveDEMAND](https://www.capterra.com/p/142305/ActiveDEMAND/)[ EasyShifts](https://www.capterra.com/p/228499/EasyShifts/)[ Caretime](https://www.capterra.com/p/229462/Caretime/)[ OnShift](https://www.capterra.com/p/122212/OnShift/)[ GroveMenus](https://www.capterra.com/p/128946/GroveMenus/)[ eMenuCHOICE](https://www.capterra.com/p/183726/eMenuCHOICE/)[ Espresso](https://www.capterra.com/p/216096/Espresso/)[ Notify](https://www.capterra.com/p/10009175/Notify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (37) 4.8 Based on 37 reviews ## User reviews Overall rating 4.6 Based on 37 reviews Filter by rating 5(28) 4(5) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent SK Steve K. Administrator Facilities Services ### "Eldermark Support Positive Exerience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2025 Very satisfied with the overall experience. Biggest challenge is to have all staff and users to slow down a bit and USE the support to solve issues or challenges and then SHARE the knowledge with others ... we are all so busy serving our seniors. Pros Quick and efficient solution to my issue, through the eldermark support system. This was an issue that could not have easily been solved without the knowledge on the back end of the support tech person. Cons Nothing really ... every time I get support assistance, I tend to learn something new that is useful. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BK BONITA K. Business Operations Manager Hospital & Health Care ### "Great Assistance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2025 They have always been so helpful, and give me training directions for future knowledge Pros The person on the other line was extremely helpful Cons nothing really, the only thing that happened was I was disconnected once. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SV Sarah V. Executive Director Hospital & Health Care ### "Stellar Software and Excellent Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2025 We've been using Eldermark for nine years and have always received excellent support and training. Eldermark will always be our top choice! Pros Eldermark is fantastic; easy to use, and if you ever need help, their support team is always there to assist and guide you. Cons No cons, just excited to get started with Eldermark Next! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AL Angie L. Director of Health Services Health, Wellness and Fitness ### "New and Improved!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2024 Great! I had worked with the system at another facility and loved it. Was very excited to get it here. Pros I love how they are always willing to answer any questions I might have. It so great to have a new and improved system. Cons Just that you have a different person for the clinical, and billing. But hasn't been a big deal. Switched from [MatrixCare Skilled Nursing Facility](https://www.capterra.com/p/23520/MatrixCare/) I didn't do what I needed it to do for the assisted living. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KR Kipp R. Therapist-Owner Health, Wellness and Fitness ### "Eldermark app issue" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2024 It was excellent from start to finish and my issue was resolved and I learned some new things. Excellent customer service! Pros The patience while trying so many things to get it working and such excellent customer service! Cons I didn’t have any issues at all. The issue I had was an update on my laptop. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CL Caroline L. Executive Director Hospital & Health Care ### "Thank you! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2024 Excellent!! From the initial meeting to the support through the conversion process along with the support after implementation. \[sensitive content hidden\] were awesome! Pros The communication, the training and the availability of Eldermark staff to answer any and all questions on a timely manner. The friendliness of the whole team was awesome!! Cons The only 'con' would be the time it took to get everything situated and ready to roll. I wish that could have been a shorter process. Alternatives considered [PointClickCare EHR for Skilled Nursing Facilities](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reasons for choosing Eldermark Already in use in our facility and the support of the Eldermark team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC solomon C. IT support Management Consulting ### "IT support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2024 You guys get a A + in my books . Pros IT support teams are amazing. Professional/ knowlegeable. Cons I hope eldermark move away from RDP eldermark and 100 percent web based. I know you guys have beta program but still. Also move away from TSprint < its hit or missed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Jason P. community sales director Marketing and Advertising ### "community relations director" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2024 \[sensitive content hidden\] was beyond helpful. I am so appreciative of her help and patience . Pros my Trainer was nothing short of amazing, she took her time and helped me. Cons she was the best! i have nothing bad to say. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RT Ronda T. Home Health Office Manager Hospital & Health Care ### "Home Health Office Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2024 Overall I would say good. I just learned it and still learning everything it can do. Pros The the sorting it can do and different communities Cons it locks up alot when aides switch back and forth throughout a day so I have to ask to have it unlocked. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AF Adrienne F. Billing Manager Hospital & Health Care ### "Success with Eldermark" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2024 Overall, I have had an extremely positive experience with Eldermark. All too often, companies say they listen to your feedback, but Eldermark really shows this. They keep you updated with bug fixes or issues that have been noted. Their response time is amazing and all their staff are really knowledgeable about the products they are working with. Pros It is pretty user friendly and easy to navigate through. Your Billing, Clinical, etc. are all in one place and work with each other. There are many options available and the Eldermark Team is ALWAYS listening. They listen to any issues you are having and are quick to resolve them! They listen to your concerns on what can make your business more successful and time management friendly. Most of the time, they already have a system/product available, however, they are more than eager to develop if it is not currently an option. They are always looking to make the product better and more efficient for YOUR business. Training - there is so much training offered not only though Webinars and video, but you can schedule a training for your Team with Eldermark, and they schedule according to your needs. No topic is left uncovered and the floor is opened for any additional issues to discuss. Cons There are a lot of hidden reports that could be utilized more frequently, but difficult to navigate Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/248496/Service-Minder/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ECP vs Eldermark](https://www.capterra.com/compare/90493-248496/ECP-vs-Service-Minder)