# Page 19 | Salesforce Marketing Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Salesforce Marketing Cloud the right Email Marketing solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews --- Salesforce Marketing Cloud 4.2 (526) [View alternatives](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 19 - Reviews of Salesforce Marketing Cloud ## Showing most helpful reviews Showing 451-475 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use hsS harmandeep singh S. Graduate Assistant Primary/Secondary Education Used the software for: Less than 6 months ### "Review of Salesforce Marketing Cloud" November 9, 2016 5.0 Salesforce is an extremely powerful and useful tool. I would recommend it to any large scale business that has many accounts and needs to stay on top of all of them all the time. Pros It can be customized good compatibility with pandora Cons Customer service is not that good It takes a bit of more time to learn Review Source JP Jessica P. Independent sales contractor Logistics and Supply Chain Used the software for: Less than 6 months ### "I love Salesforce" December 5, 2017 5.0 Overall great! Pros So easy to keep track of your time line. Also a great way to manage accounts for your business. Great product. Cons Price. Even though it is definitely worth it. I just wish this was A little more affordable. Compared to other brands, but it is the best. Review Source NC Nabeel C. Finance Manager Government Administration Used the software for: 1-2 years ### "Finance Manager at a medium sized government contracting firm" March 13, 2018 4.0 I would recommend this product although I would still prefer the non-cloud based sales force over this product Pros This product gives you the ability to manage everything virtually while keeping all the great features a regular Sales force application brings. Its extremely user-friendly and easy to learn. Cons Sales Force community cloud can be slightly on the slower side at times and there are some bugs that hamper the true potential of the application from time to time as well. Review Source MM Mariana M. Project Coordinator Construction Used the software for: 6-12 months ### "Salesforce Review" December 19, 2017 5.0 Pros Create personalized reports according the information that you need. Have information about opportunities, project, team, in the sane environment. Cons Small alterations are not indicated on history log. Some activities are hard to figure out how to work. Salesforce is not an intuitive software. Review Source kK komaldeep K. sales associate Apparel & Fashion Used the software for: Less than 6 months ### "as a student" September 27, 2023 4.0 Pros the platform is highly customizable, allowing businesses to tailor their marketing campaigns to their specific needs and target audience. Cons i feel like this have some performance issues since it takes a lot of time in loading. Review Source VR Verified Reviewer Retail Used the software for: I used a free trial ### "Sales Force" October 8, 2015 4.0 There are vastly more features offered with this CRM when compared to the competition (zohoo, Microsoft CRM). It offers customization for almost all of the features so that you can only work with the tools and settings you need. The preset templates for reports are useful. Pros \- Customization - Preset Templates for easy use - Powerful Search tool - Sync calendar and contacts with private e-mail Cons \- Difficult to reach customer service - Requires a significant amount of time to learn how to use everything Review Source UH Ulrich H. Founder Primary/Secondary Education Used the software for: Less than 6 months ### "Rich Review" March 12, 2017 5.0 Pros It was very help in terms of tracking leads. Before using Salesforce I difficulties evaluating the validity of my leads Cons It doesn't really help when it comes building custom CRMS. I tried to create a custom CRM tool for my business but it was complex Review Source CM Christian M. Specialist, Revenue Marketing Automation Management Consulting Used the software for: Less than 6 months ### "Long learning curve but its really worth it" November 2, 2016 5.0 I think that this has to be one of the most complex systems that exist, and its really more of a ecosystem of a buch of integration in wich you are able to do what you need, SMS Email LP Facebook app Journeys DE And the best part is that all is conected to SalesForce, there is a lot of things to keep digging Review Source cL cn L. tech manager Retail Used the software for: Less than 6 months ### "search capterra" October 6, 2016 3.0 trying the product for the 1st time at dream force. and it is running extremely slow. I may need to try this at home as we are told that this product is free. May be better than google. Pros it is useful but running slow Cons good alternative to google which is the only search engine I use Review Source MS Mark S. Inventory Development at ParkWhiz Internet Used the software for: ### "ExactTarget is an Excellent Tool" June 17, 2014 5.0 We have been using ExactTarget (now Salesforce Marketing Cloud) for some time with outstanding results. Pros ExactTarget via integration with SalesForce is extremely simple and the results have been more than what we expected. I recommend this tool highly. Review Source ST Sanjeev T. Recruiter Information Technology and Services Used the software for: Less than 6 months ### "Compact & Brilliantly Developed System For Companies" December 19, 2017 5.0 Pros the best tool for all email marketing companies and reaches the recipients very fast in a fraction of second Cons just that they lad in recipients spam, rest is all good. if they can do to fix this that will be very much appreciated Review Source SM Suresh M. Business Analyst Electrical/Electronic Manufacturing Used the software for: ### "Low energy level in terms of business engagement" August 16, 2017 3.0 Salesforce could be the market leader but they have to constantly thrive to win new businesses and treat them all as same to be there for a prolonged period of time. Pros The consultants were quick to establish the business objective and provided alternates to tackle the business and process bottlenecks Cons They were not showing up an inclination to close the deal and win the business, the overall lead time was way too long than the competitors in the market Review Source DG Deanna G. Clinical Dietitian Pharmaceuticals Used the software for: 6-12 months ### "Reports tool and glosbal accounts usage" August 21, 2018 4.0 Pros Easy to locate necessary tools with the GAS function. Most the reports I utilize are pre-built so tend to work easily Cons I’m the GAS however sometimes search function is glitchy and won’t find information on the first try. Review Source NT Nathan T. Head of strategic development Financial Services Used the software for: 6-12 months ### "Sales force review" March 12, 2017 4.0 Pros All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc Cons Sometimes the mobile app has bugs and can cause issues and challenges and stuff which isn't good at all right? Review Source CC Chris C. Owner Food & Beverages Used the software for: 6-12 months ### "Sales Force in a Sales office" October 3, 2017 2.0 Pros Options, There are tons of different tools and views that can be used to get data to the sales team Cons Tedious and time consuming. Their customer service takes forever to actually find a fix to your problem Review Source JZ Jody Z. Director of Sales Hospitality Used the software for: Less than 6 months ### "Good for hotel Sales" February 2, 2017 4.0 I have used Salesforce many times in the past. It is flexible and I like having the app, so I may enter notes in my car right after a sales call. It adapts to my business very well. Pros I like the phone application Cons It is a bit pricy. Review Source RR Rakhi R. SEO Consultant Used the software for: Less than 6 months ### "One of the essential tool to monitor all of our digital marketing needs." January 24, 2018 5.0 Pros The most brilliant feature of this software is it allows to connect with the customers with ease, which is the most basic and essential step towards any Digital business success. Review Source CS Christian S. Adventure for the City Assistant Director Non-Profit Organization Management Used the software for: 6-12 months ### "So Much Work But So Much Reward" March 15, 2019 5.0 Pros Marketing Cloud has so many different features and does a lot of my work for me. Instead of sitting at my desk all day sending hundreds of the same email, Marketing Cloud will do it for me. Cons This software can be hard to learn. There is a lot to learn about it and how it works. It is very intricate and requires a lot of time. Review Source ND Nathan D. Director of Operations Entertainment Used the software for: 1-2 years ### "Non-profit lyfe" March 15, 2017 4.0 This came in very helpful for the non-profit arts organization I worked for. Review Source BS Becky S. Account Manager Management Consulting Used the software for: 6-12 months ### "Best CRM in my opinion " August 11, 2016 4.5 Pros It allows me to be able to plan my day without forgetting to follow up and I save time! Cons The only thing is if I don't remember to enter a call ( which I don't do ) I would have a problem because I depend on the app Review Source MC Matt C. Director, Communities and Online Experience Used the software for: ### "The smartest community model I've experienced...and maturing with each new release" February 12, 2016 5.0 Salesforce offers a very comprehensive engagement feature set for your customers, partners, prospects, and other segment audiences you may support. The beautiful thing is that all the discussions, Chatter groups, ideation, knowledgebase, and other community features are combined into the CRM so that customer process flows are streamlined and all available under one single sign-in. A truly omni-channel experience with a promising and growing feature set. Review Source JT Jenny T. Marketing and Communications Marketing and Advertising Used the software for: Less than 6 months ### "Great System for Emails" July 23, 2019 5.0 This is an easy-to-learn, easy-to-use software, that has a lot of features. There's even more than I need for right now, but I'm planning to use more in the future. Pros Easy to use (especially with Content Builder), lots of customization, allows me to send to Salesforce Reports/Lists Cons I sometimes experience glitches with formatting, especially on Outlook Review Source JR Josh R. implementation Analyst Insurance Used the software for: 1-2 years ### "Salesforce review" July 23, 2019 4.0 Pros Organized and user friendly, easy access for remote employees. Cons Can be complex at first, takes some time to learn. Higher price. not best for small companies Review Source JJ Jameli J. Freelance Writer Publishing Used the software for: Less than 6 months ### "It effectively automates marketing campaigns and helps boost sales." August 9, 2018 4.0 Pros I like how its functionality especially when generating business reviews and reports. It helps in analyzing which areas are successful and which aren't. Cons It could be complicated to navigate given that it has different tools and features. However, if you learn the basics, it is already a good start. Review Source DS David S. Sr Manager Marketing Consumer Goods Used the software for: Less than 6 months ### "Great tool for companies looking to scale with their CRM" August 11, 2022 4.0 Pros Salesforce marketing cloud is a key tool because of its ability to integrate and scale with the complexity of our business. Cons It is somewhat challenging to get onboarded to employees. Review Source Similar Products Featured