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Introducing Jurny's cutting-edge Property Management System (PMS), completely FREE and powered by AI technology. Elevate your hospitality game with: ✔️ AI pricing ✔️ Intelligent access control ✔️ Noise sensor dashboard ✔️ Guest verification software ✔️ Seamless guest messaging ✔️ Integrated channel management ✔️ Cleaning management tools ✔️ Online reputation tracker All conveniently accessible from a single, integrated dashboard!
Provider
Jurny
Located In
United States
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Webinars, Live Online, Documentation, Videos
Support
24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, FAQs/Forum, Chat
Automation, PMS, guest mobile app, all-in-one system, seamless connectivity, easy to use. For Short Term Rentals, Vacation Rentals, Property Managers & Boutique Hotels.
Content Source: Jurny
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Jurny Reviews
Pros
Great Interface and very easy to use. The support staff is second to none and really helps my business be successful.
I just started using Jurny and so far so good, I like the idea of having all the tools I need in one place. The onboarding team has been amazing and the platform has been very easy to use.
My experience are very good because customer care work’s very fast and help a lot to resolve all my questions.
One of the things I love most about Jurny is their AI virtual assistant for guest communication. It's like having a personal assistant that can help you handle all the back-and-forth with guests.
Cons
Security deposits were just complete shambles and in the entire 6 months haven't worked once. There were way too many issues to list them all but this is the worst company.
And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code.
KB is horrible with vague video guides with no audio, articles poorly written.
Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software.
"Terrific Customer Service - Cutting edge AI Technology"
Overall: Overall, I have nothing but good things to say about the platform. It's been a game changer for my team. If you're looking for a property management tool with a robust Airbnb integration and AI, this is it.
Pros: The role of our company is to streamline, guess communications for Property Managers across the country. Using the technology stack, Jurny has to offer has allowed us to speed up our response time while providing thoughtful answers. Their AI tool, NIA, as allowed our agents to provide a more human touch to a guest's experience. Offering recommendations and clear instructions without having to dive into our knowledge base software has allowed us to cut overhead while maintaining the high level customer service we promise to our clients.
Cons: At this time, the integrations with other OTAs is still in its infancy. With time, this too will improve. Stay tuned!
Vendor Response
"Beyond glad we choose Jurny! "
Pros: We love how everything is wrapped up in one platform! Instead of many different log-ins and companies to pay, Jurny has almost all the software we need for our company. Unlike other PMS, Jurny can do pretty much everything...owner reports, AI functionally, messaging, calendar management, upsells, locks, guest screening, one listing pushes out to all the OTA we use, and all the reporting of revenue an occupancy we like to keep track of. All the hosts we talk to have a function or two they wish their PMS did, which made us hesitant to sign up with other companies. We also would want the missing functions! Plus, we don't want to change PMS after our company grows and we need a better software! We feel like Jurny meets everything we were looking for and we our company can grow with no concern of changing software.
Cons: Some people don't like that they can't choose between different pricing software, or cleaner platforms, or guest screening software, and that Jurny only choose one to integrate with. We would rather one software be chosen with a tight integration, so later we don't have a hick-up that costs us money, or a big headache!
"Innovative hospitality technology"
Overall: Jurny is an innovative hospitality technology platform that significantly enhances property management for short-term rentals and boutique hotels. With its user-friendly interface and comprehensive features, including dynamic pricing and seamless guest communication, Jurny streamlines operations for hosts. A standout feature is its AI assistant, Nia, which boosts response times by 80% and offers valuable insights through sentiment analysis of guest reviews. While some integrations with online travel agencies are still developing, Jurny's robust customer support and forward-thinking tools make it a top choice for property managers seeking to elevate their guest experience.
Pros: Jurny represents a significant advancement in hospitality technology, particularly with its innovative use of AI through Nia. The platform's comprehensive features and strong customer support make it a compelling choice for property managers looking to simplify operations and enhance guest experiences. As Jurny continues to evolve, it holds promise for further improvements that could solidify its position as a leader in the hospitality tech space.
Cons: Just a few minor details like NIA icon not showing, and the NIA not responding to inquiries but it was quickly resolved and now running smoothly.
"Promising PMS"
Pros: Looks like a 21th century alternative to well-established property management tools, with great and innovative features.
Cons: Well, it still lacks of connectivity and might be too early stage for mature STR businesses in terms of reliability and specific features.
"Great company! "
Overall: I am wowed by the caring and detail-oriented staff who have helped me/us set up our property on Jurny. From the first demo on, they have always answered all of our questions. Their customer service goes well beyond the day we signed up with them. There is no way that we could have done this without their help. They have helped us navigate around every corner as we are growing our STR beyond just being an Airbnb listing.
Pros: Getting everything set up online can be confusing. The support team was great! They walked me through step-by-step and always answered all my questions.
Cons: In the STR industry (in general), there were so many potential hosting tools I still needed to learn about & to set into place before expanding past ONLY listing on Airbnb. I’m one of those people who want to make sure that every box is checked & double checked before going live. The Jurny team was excellent in helping me through that process, but with me wanting to make sure everything was perfect, there sure was a lot to cover.
Vendor Response
