--- title: "Jurny Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jurny Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/248560/Jurny/" page_type: "product" language: "en" --- # Jurny Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jurny ## What is Jurny? Jurny is the first AI-native property management software built for vacation rental operators and boutique hotel managers with 15 or more properties. Built AI-first from day one, Jurny replaces 6 to 10 disconnected tools with one intelligent operating system: jOS. NIA, the hospitality industry first multi-agent AI system, automates 100% of guest messaging, responds to every OTA review, drives upsells, delivers instant conversational reporting, and self-learns from every guest interaction. No manual input needed. Key features: channel manager with 50+ OTA connections, unified AI inbox, revenue management, AI guest screening, AI listing optimizer, direct booking engine, housekeeping automation, smart device hub, owner dashboard, and MCP connector for Claude and Cursor. Operators eliminate operational chaos, scale their portfolio, and capture more direct bookings. Built for property management companies, co-hosts, and boutique hotels. Custom pricing. Book a demo at jurny.com. ## What is Jurny used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 91% Neutral 2% Negative 7% Starting price $19 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Channel Management / 2025 - Property Management / 2025 - Reservations / 2025 - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Jurny?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.jurny.com&name=Jurny) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jurny 4.5 (45) VS. [4.8 (1,616)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $19 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (45) Ease Of Use 4.6 (1,616) Value For Money 4.5 (43) Value For Money 4.6 (1,542) Customer Service 4.6 (44) Customer Service 4.7 (1,584) ## Jurny alternatives [4.8 (711)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (529)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/248560/Jurny/alternatives/) ## FAQs about Jurny Overview ### Which roles and teams benefit most from Jurny? Jurny is most used by property owners, founders, CEOs, and operations leaders managing short-term rentals and hospitality businesses. Property managers and guest experience teams use it to streamline bookings, automate guest communication, and coordinate daily operations, while executives rely on it for portfolio oversight, efficiency gains, and scalable growth. Answer based on 45 reviews Overview ### What company size and industries is Jurny built for? Jurny is built for small hospitality operators, with 100% of reviewers from small businesses and 58% in Hospitality. It also serves Real Estate companies at 20% and Consumer Services businesses at 7%, aligning with its focus on short-term rentals, vacation rentals, property managers, and boutique hotels. Answer based on 45 reviews Features and Usability ### What are the key features of Jurny? Jurny offers property management, booking management, and channel management for vacation rentals and hospitality teams. It also includes guest communications, housekeeping management, maintenance scheduling, payment processing, billing and invoicing, calendar sync, reporting and analytics, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? Jurny starts at $4/month for Smart Device Hub, with other modules including AI Guest Screening at 8/month, Pricing Intelligence at 12/month, AI Guest Experience Pro at 14/month, jOS AI at 19/month, and the AI-Powered PMS at 29/month. Reviewers call it good value with many included integrations, though some find single-property pricing steep and note no trial. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Jurny integrate with? Jurny integrates with 10 third-party tools and platforms, including Wheelhouse for dynamic pricing, Stripe for payments, and Turno for cleaning coordination. Official integrations also include Vrbo, WordPress, Zapier, PriceLabs, and Breezeway, covering channel management, website publishing, automation, pricing, and operations. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Jurny offer? Jurny provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for learning features and reviewing setup steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Jurny offer, and how do users rate the experience? Jurny offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, attentive, and detailed, with helpful account representatives. Some report slower email responses, mixed experiences during setup, and a knowledge base that can feel unclear or incomplete. Answer based on 18 reviews ## Features AI summary Based on 4,664 Property Management reviews Capterra reviewers say these are the features buyers focus on most when choosing Property Management software: - **Rent Tracking** (**65%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**57%**) Jurny includes **Reservations Management** and **Online Payments**, giving property teams a way to manage bookings and collect payments in one system. However, it does not include **Rent Tracking**. Instead, it offers **Transaction History** (**47%**) and **Accounting** (**54%**), which help teams monitor financial activity and manage property finances more accurately, providing businesses with better visibility into revenue and day-to-day operations. Reservations Management 4.4 (28) 60.71% of 28 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Payments 4.5 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Accept and process online payment transactions Transaction History 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Accounting 4.4 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Online Booking 4.3 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Guest Communications 4.5 (17) 29.41% of 17 reviewers that rated this feature as important or highly important Communicate with guests directly within the system Jurny 109 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Hospitality Industry: To be used by the hospitality industry - For Vacation Rentals: Designed for vacation rentals - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - ID Scanning: Scan and validate an ID barcode - Inbox Management: Organize, prioritize, and manage incoming communications - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Registration: Manage the pre-registration process - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Security Gate Access Control: Manage gate access to secure facilities/properties - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Short/Long Term Rental: Length of rental - Single Property: One location - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Visitor Tracking: Track visitors and purpose of visits - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.6 (45) 4.6 Based on 45 reviews ## Pricing Value for money 4.5 (43) [View pricing plan details](https://www.capterra.com/p/248560/Jurny/pricing/) jOS AI $19.00 Other,Per Month It includes: - Unified AI Inbox - AI Messaging Translation - NIA AI Auto Response - NIA Copilot - AI-Powered Upsells - Multi-Calendar - Airbnb + Vrbo Deep Integration - Host App AI-Powered PMS $29.00 Other,Per Month It includes: - Jurny PMS - Connectivity with 95+ OTAs - Advanced Reporting and Analytics - Zapier Integration - Turno or Breezeway Integration - Dynamic Pricing Integration AI Guest Experience Pro $14.00 Other,Per Month It includes: - Branded Guest Web App - Digital Guidebooks - In-App Upsells - Custom Booking Engine Smart Device Hub $4.00 Other,Per Month It includes: - IoT Hub - Smart Lock Integration - Minut Integration - Automated Check-in/Out AI Guest Screening $8.00 Other,Per Month It includes: - Autohost OR Chekin Integration - In-app Guest Verification - Fraud Prevention Pricing Intelligence $12.00 Other,Per Month It includes: - Dynamic Pricing by Wheelhouse - rbnb.ai Listing Optimizer - Competitive Analysis Value for money 4.5 (43) 4.5 Based on 43 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (44) 4.6 Based on 44 reviews ## User reviews Overall rating 4.5 Based on 45 reviews Filter by rating 5(34) 4(7) 3(1) 2(0) 1(3) Mentioned topic Sorted by most recent WF Wendy F. Manager Hospitality ### "Excellent support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2026 I'm very happy with my purchase of JURNY, even though I only have one property; because \[sensitive content hidden\] were so knowledgeable about so many things RELATED to Hosting, that even though one should probably have at least 3 properties going into JURNY, the tips I received on advertising my one property were so valuable! Pros The customer support... I started with the JURNY software a few months ago ...and my support team, \[sensitive content hidden\] , were really incredible in how they are always there for me. If I have a question or problem, they provide the information I need VERY quickly and with attention to detail, as well as helpful insights from their years of experience! It is such a pleasure to receive this quality of customer service and support… I could almost think I was dreaming. Kudos to JURNY for finding such capable and personable representatives… and thank you \[sensitive content hidden\] !" Cons I only have one property, and I know that it is recommended to have at least 3, and I can see why; because the JURNY software is challenging to get fully acquainted with, and having at least 3 properties makes it all worthwhile, as it's most difficult with the first property... and the learning one does for the first property triples the value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nyccole S. Owner Facilities Services ### "JURNY Ai Assistants are Amazing! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2026 I love ALL of Jurny from the platform itself to every human being behind it! I plan on spending more time learning the endless capabilities of the Jurny program By using their built in Super Smart Ai assistants and should I get stumped I know I can reach out to even more amazing humans that make up the Jurny support team! Pros AI Data Scientist… It was the end of the fiscal year… frustrated w trying to manipulate programs to organize the data I need, throughout the year, I had given up all hope of using a program and had reverted back to monthly spreadsheets. Now I needed a consolidated year end report with specific details and I was in a hurry… the old platform was very restrictive and frustrating, I wasn’t looking fw to even trying. The AI takes a little getting used to… at first he was creeping me out a bit to be honest… lol… but that’s bc I’m old… I just kept trying until I could comprehend the reports generated and it showed the info I needed. The AI even taught me how to create my own from scratch w the freedom to show whatever info I want! No restrictions! Lots of options that were easy to figure out! No college degree required! Absolutely the best technology in the hospitality industry PERIOD! Cons Nothing negative at all! Jurny is always growing and improving! I have been with them since before they had Ai and I am always learning and growing bc Jurny is always one step ahead of the curve!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Arielle M. Founder Real Estate ### "Innovative PMS unlike the Others" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 3, 2026 Overall very positive. I genuinely enjoy using it and am downright fascinated by NIA data scientist- practically Chatgpt you can converse with about your property performance and metrics, all while viewing its analytical process. Jurny is building something great. Pros Super innovative. Constantly adding new mind-blowing features, has a built in AI assistant, excellent client support with personal CSM, practically infinite settings and options to keep discovering. Love how much value is provided- this is not 'just a PMS'. Cons I do experience glitches. Likely due to the ever evolving platform, this is technically both a pro and a con. However it does impact my operations and can be frustrating. I expect this to improve over time and feedback. Also, the platform is sometimes confusing as there can be a lack of clarity over what settings actually translate to / execute. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Too basic- not enough features, poor customer care. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dena D. Co-Owner President Real Estate ### "Partnering with Jurny has made the back end of STR management EASY! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2025 Absolutely positive. I would recommend any STR or MTR owner/manager to give Jurny a try. There are so many integrations that are included with your subscription. And, so many software programs that integrate with Jurny. It is a breeze. We are a growing company. Currently we have 25 doors. Even when we reach 100+ doors, we will continue to use Jurny. We can definitely grow with Jurny. It would be insane to go anywhere else. Pros My personal Account representative is the BEST: super knowledgeable and quick to respond. Few PMS companies have that unless you pay for it. It's great because he knows me, my previous issues, etc. And, unlike going to a customer service call center/email center, he is already familiar with me and my company. Their NIA AI feature is fantastic and always my first step if there is something I feel I do not understand. It is simple, direct and explains step by step which is fantastic for me (I am not the most tech savvy person!). Finally, Jurny actually listens to their customers. There are tweaks and suggestions I have provided my Personal Account Rep. and literally, in a few weeks, those upgrades were put into play! Amazing! Prior to on-boarding Jurny, I tried 2 other of the "big name" softwares. I hated both of them. Lack of customer support and being extremely clunky and non-user friendly made me drop both of them. I waited nearly a year and researched many other software companies. I kept coming back to Jurny. I kept comparing all the others to Jurny. After a while, I stopped the software hunt and went all in with Jurny. Best technology move I have done! Cons Initially, their mobile app was lacking and we all know as STR owners/managers, we not always in front of a laptop. I realized that was because they were focused on the full program. In a very short time, they focused on their app. That is where my suggestions have really been heard. It's getting better and better literally every day. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) [Lodgify](https://www.capterra.com/p/131924/Lodgify/) They were extremely hard to learn/use. I had double bookings occur with BOTH of those programs and that was unacceptable! Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) [Streamline](https://www.capterra.com/p/89552/Streamline/) Reasons for choosing Jurny more affordable. easy to use. easy integrations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CR Cameron R. Property Manager Consumer Services ### "Great PMS for Airbnb style hosts" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2025 Pros We like the ease of use of the Jurny console and the integration of 3rd some 3rd party tools that make running a bnb easier. Cons Limited support in Australian time zone. They are always accommodating but sometimes. They always release new features but training seems limited. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) The Jrny Console is so much easier to use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RG Raquel G. Property manager Accounting ### "Excellent Support and Amazing Automation”" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 The customer support (in my case with \[sensitive content hidden\]) is excellent — always attentive and ready to help. I love being able to automate guest messages, manage traveler registration, and have Nia respond in different languages. The coordination with Wheelhouse is also a big plus. Everything works great, and I will definitely stay with Jurny. Pros Jurny offers an intuitive platform with a clean interface, making it easy to manage properties and reservations. The automation features save a lot of time, especially with guest communication and check-in processes. Thanks to Nia, the AI super-agent, guest interactions and support are much faster and more efficient. Cons Everything works great for me. Nothing negative to comment. If I had to suggest something, it would be the option to upload short videos for arrival guides, especially for properties that are more difficult to access. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I switched from Hostaway because Jurny offers Nia, the AI super-agent, and excellent customer support (special thanks to \[sensitive content hidden\]). These features made a big difference in my daily operations. Alternatives considered [Avirato](https://www.capterra.com/p/197795/Avirato/) Reasons for choosing Jurny chose Jurny because of its Artificial Intelligence, especially Nia, which makes guest communication and operations much easier and more efficient. inglés:“The implementation was smooth thanks to the support team, especially \[sensitive content hidden\], who guided us through the process and answered all our questions quickly and clearly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BT Brooke T. Owner Fine Art ### "Very pleased overall." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 September 19, 2025 it gives me the tools to manage our place on our own, which is wonderful but some of the items don’t always feel smooth. I’m still very satisfied with the product and wouldn’t trade it. Pros I like that it does the smart pricing and a lot of stuff just happens automatically. I really like that. I have a main contact person. \[sensitive content hidden\] is amazing and has helped me so much because it takes a while to learn all the intricacies. Cons I really wish they had a 800 Customer Service number. Sometimes you’re in a pinch and I don’t think that email support general email has ever gotten back to me in a timely manner. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) They were charging me 30% of every booking where they were just doing the same things I can do with journey Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Sarah K. COO Hospitality ### "Jurny is the Best Choice for Our Company " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2025 Our overall experience has been wonderful! Customer support is a 10 star, and the platform is so easy to use! Jurny is worth every penny we pay for the service. Pros Everything is wrapped up on one software! Plus, we enjoy all the AI features that Jurny is rolling out. Cons I do wish it was easier to upload photos to a listing. Also, VRBO inquires is hard to figure out, but that could be a VRBO thing that Jurny has no power over. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Scott M. Owner Operator Hospitality ### "Our Go-To for Managing It All" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 22, 2025 Overall, Jurny has been our go-to channel manager. It's essential in our operations to track bookings, financials, special notes, correspondence, guest history, messaging, automation, etc. With more and more bookings being direct, Pros It really consolidates all aspects of our property management into a single environment. As our business has grown to include other channels, most importantly our direct bookings, Jurny has made it a focal point of our operation to manage everything that matters in our business seamlessly. Integration with AirBnB, our primary channel, has been great. Cons ONE: You must have better integration with VRBO. It's still pretty weak. Also, our payment processing with VRBO charges the guest for their entire stay all at once, which has aggravated some guests. Maybe this is a setting that I haven't addressed on my part. But if not, you may consider options for guests payments to be made incrementally on VRBO. TWO: It would be nice if you could set up a default property so that a user doesn't need to keep selecting it in a pull-down. as we only have the one property currently, going to it by default would be simpler in the UI. It wouldn't change anything for those going to a different property, either, as they would have to make a pull-down selection regardless of whether it went to a default property or none at all. You could even make a selection box for "make this my default". Every time I have to pull down to re-select my property whenever I move to a different screen is time and effort. I'm sure I'm not the only user who feels this way. THREE: Updates to channels from Wheelhouse could be faster. FOUR: We cannot change the email assigned to us from Jurny for Wheelhouse. Kind of inconvenient, although we manage. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Jurny Wheelhouse integration was essential. We also like the Jurny UI, which took a bit to get familiar with, but only because of the number of features. NOTE: we don't use the Jurny app. We use the WEBSITE on both desktop and mobile. It works really well and we like that we aren't dealing with two dramatically different user interface experiences. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JN Jennifer N. Manager Consumer Services ### "Great platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 30, 2025 Only one problem with customer service but they resolved it. This problem was when I was setting up the service Pros Very cohesive with other platforms makes a one stop view of all platforms at a glance and uses most platforms Cons Cost. I think for one property it is a little steep. They allow two properties for the base price but I only have one Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/248560/Jurny/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Jurny](https://www.capterra.com/compare/152433-248560/Hostaway-vs-Jurny) [Guesty vs Jurny](https://www.capterra.com/compare/159377-248560/Guesty-vs-Jurny)