# Jurny Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jurny the right Property Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248560/Jurny/reviews --- Jurny 4.5 (45) [View alternatives](https://www.capterra.com/p/248560/Jurny/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jurny Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews CR Cameron R Property ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “We like the ease of use of the Jurny console and the integration of 3rd some 3rd party tools that make running a bnb easier.“ September 27, 2025 KK Kat K Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Their system is being developed and their clients are paying extortionate amount for the privilege to be their experiments. If you're considering using them, make sure you ONLY pay with your credit card so you can get your money back as they will not give you a refund.“ July 12, 2023 DC Damiana C CoFounderHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The interface is clean, organized, and visually appealing, making it a pleasure to navigate through the various features. Whether it's updating room rates, managing reservations, or accessing insightful analytics, everything is just a few clicks away.“ September 1, 2023 KR Kevin R CEOFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Prior to using Jurny, managing my rentals was a time-consuming and tedious task that took up at least 10 hours of my time each week. But with Jurny's platform, I am now able to connect and integrate all of my different tools and services into a single, cohesive system.“ January 20, 2023 DC Damiana C CoFounderHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “One thing that stands out about Jurny PMS is its sleek and modern design.“ September 1, 2023 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander E. CEO Hospitality Used the software for: 6-12 months ### "Full-stack tech for our vacation rental portfolio" May 2, 2022 5.0 The Jurny team took the time to understand our goals from the very beginning. No matter who we speak with at Jurny, whether it’s management or support, our experience has been nothing short of 5-stars. Pros The system is almost entirely turnkey. We were able to quickly integrate Jurny into our properties and since doing so we are saving countless hours every day. Among other things, guest also seem to love using the app, which is extremely beneficial as it contributes to an overall positive stay. Cons I guess as a “smaller” operator it’s a little more expensive than we would like, but at the end of the day, Jurny is a net positive contributor to our bottom line, so no complaints and most definitely worth it. Review Source Response from Jurny September 12, 2022 Hi Alexander, Thanks for your in-depth review of the Jurny system. We are so glad you are enjoying the system and all its capabilities! We will continue to keep improving our customer service and technology so we can continue to provide the best support to short-term rental owners and operators. NG Nick G. Founder Real Estate Used the software for: Less than 6 months ### "Next best thing in the rental management game" March 28, 2025 5.0 Their people are great. Very responsive and helpful. We look forward to a longstanding relationship with Jurny. Pros Lots of positive change and upgrades compared to competitors, integrations see important Cons Growing pains as with any start up. Some clunky functionality that isn’t as intuitive yet but I see they’re actively working on it Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Jurny Not sure of names but we attended webinars of Jurny and liked their approach Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Self managing, wanted to try a new product Review Source JR Joal R. President Hospitality Used the software for: Less than 6 months ### "Glitchy software, Stay Away from this company!" December 31, 2022 1.0 When I first learned about Jurny, I was sold. I wanted to use this software for my company and my business; they offered everything I was looking for in one place, I sent a Demo request, and it took them at least 15 days to write back (first red flag). I still give them a go. I wanted to start with one property in their system, they don't offer a trial period (Red Flag two), but I was talked into enrolling three. Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software! Now after two months using the software I just want Out to be able to explore other softwares and been asking for a cancellation (I don't have a mandatory minimun contract with them) and Refund since december 5th (now december 31st) and after many back and forward emails they keep doing like they don read what I'm asking for, and many times they didn't even aswer my emails, I can't work with a company that doesn't aswer emails on high season for vacation homes! Pros None, Looks good but doesn't deliver what they promise, nothing works as it suppose to work Cons Internal Server Error will become the usual message every time you use their software; you will have to go through support for every single little thing you need to get done. KB is horrible with vague video guides with no audio, articles poorly written. And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Jurny One stop shop for everything I was looking for (they didn't deliver) Review Source Response from Jurny January 23, 2023 We thank you for bringing this to our attention and apologize for the difficulty you experienced. We take all customer feedback seriously and strive to provide reliable, user-friendly software and excellent customer service. Although your review might not portray our product or services in a positive light, we are confident that our software provides the best possible experience. Our dedicated support team is always available to answer any questions quickly. We understand your frustrations, but please be assured that our software will meet its promises with proper use. Thank you again for taking the time to inform us of your experience, please do not hesitate to reach out if there's anything else we can help with. ST Seth T. Owner Hospitality Used the software for: 6-12 months ### "Jurny Review" March 30, 2024 5.0 Very happy we are using Jurny and I'd definitely recommend to others. Pros Great Interface and very easy to use. The support staff is second to none and really helps my business be successful. Cons Jurny is a startup with a great vision and I'm confident they will achieve all their goals. There are a few minor details with the calendar and pricing that could be improved for easier use. I'm able to accomplish all my goals but with a few tweaks there could be fewer ste3ps. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Jurny price, user experience and the staff were all part of the deciding factors Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Pricing and limitations. Jurny is more modern Review Source Response from Jurny April 22, 2024 Hey Seth! We're glad to hear that you find our platform's interface easy to use and that our support team has been helpful. We're always looking for ways to improve, and we'll definitely take your suggestions into consideration to make the user experience even better. We appreciate your recommendation and are happy to have you as part of the Jurny community! LM Liza M. Property Owners Hospitality Used the software for: Less than 6 months ### "Great company! " April 3, 2024 5.0 I am wowed by the caring and detail-oriented staff who have helped me/us set up our property on Jurny. From the first demo on, they have always answered all of our questions. Their customer service goes well beyond the day we signed up with them. There is no way that we could have done this without their help. They have helped us navigate around every corner as we are growing our STR beyond just being an Airbnb listing. Pros Getting everything set up online can be confusing. The support team was great! They walked me through step-by-step and always answered all my questions. Cons In the STR industry (in general), there were so many potential hosting tools I still needed to learn about & to set into place before expanding past ONLY listing on Airbnb. I’m one of those people who want to make sure that every box is checked & double checked before going live. The Jurny team was excellent in helping me through that process, but with me wanting to make sure everything was perfect, there sure was a lot to cover. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Evolve](https://www.capterra.com/p/196480/Evolve/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Jurny Reason for trying Jurny: Features offered, the price point & the set up support they offered. My skepticism: They were a newer company. Reason for staying: The support they offered PROVED to be genuine and real! Review Source Response from Jurny April 22, 2024 Hi Liza! Thanks a lot for your kind words. We're really glad to hear that our support team was able to guide you through the process step-by-step and address all your questions along the way. Providing top-notch customer service is something we take great pride in, and we're thrilled that we've been able to support you beyond just the initial setup. Thank you for choosing Jurny—we're honored to be a part of your daily operations! DS Dylan S. CEO Hospitality Used the software for: Less than 6 months ### "RUN!!! Promise the moon and can't even deliver the sky." April 11, 2023 1.0 Horrible experience! Wasted a lot of time and resources and ended up having to drop them. They still charged me. Pros Looked Really good from the demo but failed to deliver. Cons They set crazy expectations in the demo and tell you they can do almost everything then make you do ALL the work for onboarding including manually entering each properties information. They do not have a full Airbnb integration causing a ton of manual work. They claim to work with all of your current systems (I.E Locks, Guest communication, task management systems but then make you switch to there systems. They claim to have "Free on Boarding" but then charge you for "first month service" as a "deposit" then make you do all the onboarding work. Good luck canceling because they wont refund any of the charges! They have a good concept and look really good until you are actually "in" then you realize they way over promised and have ALOT of bugs and integrations to work out. They might be good in a few years but for now I don't have time to be your guinea pig. Reason for choosing Jurny They Looked really good. Unfortunately they failed to deliver. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Looking for more but looking back I am way happier with Guesty Review Source Response from Jurny September 29, 2023 Hi Dylan, we're sorry to hear about the challenges you faced during onboarding. We appreciate your feedback, and we are actively working to improve our platform to align better with expectations. Since your experience, we've made significant strides in addressing past issues. We would love to show you all these new features and enhancements firsthand. Please reach out to us at support@jurny.com if you're open to discussing this further. We hope to have the opportunity to provide you with a better experience in the future. PL Patrick L. Owner / Founder Hospitality Used the software for: 6-12 months ### "They make it so easy" June 29, 2022 5.0 They have made it so easy to manage my vacation rentals to the point that they are almost on autopilot. I'm really glad I found Jurny and decided to take the leap to work with them. Pros Jurny makes it incredibly easy to manage my vacation rentals. I was doing everything myself on Airbnb and Vrbo before signing up with them and it was taking me a lot of time. Everything is found in one place on their dashboard so I dont have to log into other systems, including Airbnb and Vrbo (only very rarely now). I also really like that they include smart locks and thermostats with my package, and now I dont have to worry about changing the codes after each guest. The platform is really nice and easy to use, and the hands-on support that we get from their team is top-notch. Cons There arent many cons with this software because it really does cover 99% of my needs. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Jurny Jurny was a more complete product with everything that I needed from a single vendor. Review Source Response from Jurny December 12, 2022 Hi Patrick, Thanks so much for your review! We hope to continue to deliver the best experience possible for you. Erin L. Owner Real Estate Used the software for: Less than 6 months ### "Still Getting Onboarded" January 6, 2023 4.0 Great sales team. Now to get onboarded! Pros I'm excited about the feature set Jurny showed me, but I haven't finished onboarding! Cons Limited messaging tools for guests. I really wish there were canned responses I could save for each listing to make customer service easier on my VAs. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Jurny Feels like a good middle point between Hospitable's limited offering and Streamline's beast of a product. Also makes more sense from a financial perspective at the size of my business. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I need financial reporting. Review Source Response from Jurny January 23, 2023 Thank you for taking the time to provide us with such a detailed and positive review! We are so pleased that Jurny's feature set impressed you enough to switch from Streamline, and that our team was able to provide excellent service. We understand your concerns about messaging tools for guests, and we do allow canned responses that you can save for each listing in order to make customer service easier on VAs. We've also rolled out Nia, our new AI that can help your VAs answer questions & inquiries from guests. I will have our team reach out to you for a quick tutorial! Thank you again for using Jurny and for your valuable feedback. JCO Juan Carlos O. Owner Hospitality Used the software for: Less than 6 months ### "All systems you need in one place." March 5, 2024 5.0 It has been a great experience so far, the onboarding team has been very good. Pros I just started using Jurny and so far so good, I like the idea of having all the tools I need in one place. The onboarding team has been amazing and the platform has been very easy to use. I recommend it to other STR hosts. Cons So far all is good, I have not found anything that I do not like but I have only been using it for a short time. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I like the idea of having all the tools I need in one platform. Hostaway was a very good PMS, just trying to simplify my operation. Review Source Response from Jurny April 22, 2024 Hey Juan Carlos! We're really happy to hear that our onboarding team has been helpful and that you're finding the platform easy to navigate. Your recommendation to other STR hosts means a lot to us! If you ever have any questions or need assistance, feel free to reach out to us. JN Jennifer N. Manager Consumer Services Used the software for: 1-2 years ### "Great platform" May 30, 2025 4.0 Only one problem with customer service but they resolved it. This problem was when I was setting up the service Pros Very cohesive with other platforms makes a one stop view of all platforms at a glance and uses most platforms Cons Cost. I think for one property it is a little steep. They allow two properties for the base price but I only have one Review Source RC Robert C. Owner Hospitality Used the software for: 6-12 months ### "Effortless Rental Management with Jurny" January 4, 2024 5.0 Pros Jurny's dashboard is a rental management powerhouse—it consolidates every task, making rental handling a breeze from a single platform. I was really surprised when I learned how to create promo codes for guests. It's super simple, letting me whip up discounts whenever needed without feeling like an added chore. Cons Nothing to complain about, keep up the good work! Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Review Source Response from Jurny April 22, 2024 Hey Robert! Thanks a bunch for sharing your experience. We're delighted to hear that you find Jurny's dashboard to be a rental management powerhouse. Feel free to contact us at any time if you have any questions or need assistance. We are here to ensure that your property management experience is effortless and stress-free. MA Miguel A. Property manager Hospitality Used the software for: Less than 6 months ### "Review - Miguel Alvarez" April 22, 2022 4.0 I think until know is good, I really like the support and the way they manage the communication with my clients and with me. The problem I have is that sometimes I think the prices are a little bit cheap but im in my three first months, hope that change. Also, like I told before, a really hope we can acces to the calendar throguh the app, because its a nightmare when you are in the street and want to see your calendar. Pros The great communication with the support team. The way they solve all the problems by themselves Cons That it doesnt offer the calendar option in the smarthphone. Review Source Response from Jurny September 12, 2022 Miguel! Thanks so much for your review! We are so glad you are enjoying the Jurny MOS system. I wanted to make a quick note that we will have the entire calendar and more accessible via smartphone soon! An exciting feature we can't wait to share with you! WS Wil S. Founder Hospitality Used the software for: Less than 6 months ### "Finally!" May 4, 2022 5.0 Pros We like that all the tools are in one dashboard! Finally, a company that is making it all happen for every vacation rental manager Cons Some of the features don't have full functionality but I know it's changing and getting better week over week. Review Source Response from Jurny September 12, 2022 Hi Will, Thanks so much for taking the time to review the Jurny MOS software. We are so excited to be working with you and your business. It's our goal that we continue to grow and develop our technology so that you can grow your business as you see fit. Our mission is to make technology accessible to owners and operators of all sizes. SI Steve I. Owner Real Estate Used the software for: Less than 6 months ### "Short term rental management" August 23, 2023 5.0 Everyone was responsive and met my request for an expedited onboarding process with enthusiasm. Pros Onboarding was fun and quick with the team from Jurny. Cons Not sure yet. Too soon to tell.... I'm sure there will be something.... Ha! Review Source Response from Jurny September 29, 2023 We're thrilled to hear you enjoyed the onboarding process with us! If you have any questions or need assistance, don't hesitate to reach out. We're here to support you every step of the way. JB Jeremy B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Jurny App Review" April 11, 2023 5.0 In my business, timely customer service and communication is critical. I like the solution because it reduces the amount of friction having multiple providers requires. Pros The app and service enables me to manage over 10 properties with one customer service representative. Also simple to use, and enabled me to get rid of over 5 different technologies that I used to manage a variety of processes. Cons Some of the new features are in Beta - so learning how to use them took me about 30 minutes. Review Source Arielle M. Founder Real Estate Used the software for: 1-2 years ### "Innovative PMS unlike the Others" February 3, 2026 5.0 Overall very positive. I genuinely enjoy using it and am downright fascinated by NIA data scientist- practically Chatgpt you can converse with about your property performance and metrics, all while viewing its analytical process. Jurny is building something great. Pros Super innovative. Constantly adding new mind-blowing features, has a built in AI assistant, excellent client support with personal CSM, practically infinite settings and options to keep discovering. Love how much value is provided- this is not 'just a PMS'. Cons I do experience glitches. Likely due to the ever evolving platform, this is technically both a pro and a con. However it does impact my operations and can be frustrating. I expect this to improve over time and feedback. Also, the platform is sometimes confusing as there can be a lack of clarity over what settings actually translate to / execute. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Too basic- not enough features, poor customer care. Review Source DD Dena D. Co-Owner President Real Estate Used the software for: 6-12 months ### "Partnering with Jurny has made the back end of STR management EASY! " October 23, 2025 5.0 Absolutely positive. I would recommend any STR or MTR owner/manager to give Jurny a try. There are so many integrations that are included with your subscription. And, so many software programs that integrate with Jurny. It is a breeze. We are a growing company. Currently we have 25 doors. Even when we reach 100+ doors, we will continue to use Jurny. We can definitely grow with Jurny. It would be insane to go anywhere else. Pros My personal Account representative is the BEST: super knowledgeable and quick to respond. Few PMS companies have that unless you pay for it. It's great because he knows me, my previous issues, etc. And, unlike going to a customer service call center/email center, he is already familiar with me and my company. Their NIA AI feature is fantastic and always my first step if there is something I feel I do not understand. It is simple, direct and explains step by step which is fantastic for me (I am not the most tech savvy person!). Finally, Jurny actually listens to their customers. There are tweaks and suggestions I have provided my Personal Account Rep. and literally, in a few weeks, those upgrades were put into play! Amazing! Prior to on-boarding Jurny, I tried 2 other of the "big name" softwares. I hated both of them. Lack of customer support and being extremely clunky and non-user friendly made me drop both of them. I waited nearly a year and researched many other software companies. I kept coming back to Jurny. I kept comparing all the others to Jurny. After a while, I stopped the software hunt and went all in with Jurny. Best technology move I have done! Cons Initially, their mobile app was lacking and we all know as STR owners/managers, we not always in front of a laptop. I realized that was because they were focused on the full program. In a very short time, they focused on their app. That is where my suggestions have really been heard. It's getting better and better literally every day. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Jurny more affordable. easy to use. easy integrations. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) They were extremely hard to learn/use. I had double bookings occur with BOTH of those programs and that was unacceptable! Review Source RG Raquel G. Property manager Accounting Used the software for: 1-2 years ### "Excellent Support and Amazing Automation”" September 19, 2025 5.0 The customer support (in my case with \[sensitive content hidden\]) is excellent — always attentive and ready to help. I love being able to automate guest messages, manage traveler registration, and have Nia respond in different languages. The coordination with Wheelhouse is also a big plus. Everything works great, and I will definitely stay with Jurny. Pros Jurny offers an intuitive platform with a clean interface, making it easy to manage properties and reservations. The automation features save a lot of time, especially with guest communication and check-in processes. Thanks to Nia, the AI super-agent, guest interactions and support are much faster and more efficient. Cons Everything works great for me. Nothing negative to comment. If I had to suggest something, it would be the option to upload short videos for arrival guides, especially for properties that are more difficult to access. Alternatives considered [Avirato](https://www.capterra.com/p/197795/Avirato/) Reason for choosing Jurny chose Jurny because of its Artificial Intelligence, especially Nia, which makes guest communication and operations much easier and more efficient. inglés:“The implementation was smooth thanks to the support team, especially \[sensitive content hidden\], who guided us through the process and answered all our questions quickly and clearly Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I switched from Hostaway because Jurny offers Nia, the AI super-agent, and excellent customer support (special thanks to \[sensitive content hidden\]). These features made a big difference in my daily operations. Review Source SM Scott M. Owner Operator Hospitality Used the software for: 2+ years ### "Our Go-To for Managing It All" August 22, 2025 5.0 Overall, Jurny has been our go-to channel manager. It's essential in our operations to track bookings, financials, special notes, correspondence, guest history, messaging, automation, etc. With more and more bookings being direct, Pros It really consolidates all aspects of our property management into a single environment. As our business has grown to include other channels, most importantly our direct bookings, Jurny has made it a focal point of our operation to manage everything that matters in our business seamlessly. Integration with AirBnB, our primary channel, has been great. Cons ONE: You must have better integration with VRBO. It's still pretty weak. Also, our payment processing with VRBO charges the guest for their entire stay all at once, which has aggravated some guests. Maybe this is a setting that I haven't addressed on my part. But if not, you may consider options for guests payments to be made incrementally on VRBO. TWO: It would be nice if you could set up a default property so that a user doesn't need to keep selecting it in a pull-down. as we only have the one property currently, going to it by default would be simpler in the UI. It wouldn't change anything for those going to a different property, either, as they would have to make a pull-down selection regardless of whether it went to a default property or none at all. You could even make a selection box for "make this my default". Every time I have to pull down to re-select my property whenever I move to a different screen is time and effort. I'm sure I'm not the only user who feels this way. THREE: Updates to channels from Wheelhouse could be faster. FOUR: We cannot change the email assigned to us from Jurny for Wheelhouse. Kind of inconvenient, although we manage. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Jurny Wheelhouse integration was essential. We also like the Jurny UI, which took a bit to get familiar with, but only because of the number of features. NOTE: we don't use the Jurny app. We use the WEBSITE on both desktop and mobile. It works really well and we like that we aren't dealing with two dramatically different user interface experiences. Review Source WF Wendy F. Manager Hospitality Used the software for: Less than 6 months ### "Excellent support team" June 10, 2026 5.0 I'm very happy with my purchase of JURNY, even though I only have one property; because \[sensitive content hidden\] were so knowledgeable about so many things RELATED to Hosting, that even though one should probably have at least 3 properties going into JURNY, the tips I received on advertising my one property were so valuable! Pros The customer support... I started with the JURNY software a few months ago ...and my support team, \[sensitive content hidden\] , were really incredible in how they are always there for me. If I have a question or problem, they provide the information I need VERY quickly and with attention to detail, as well as helpful insights from their years of experience! It is such a pleasure to receive this quality of customer service and support… I could almost think I was dreaming. Kudos to JURNY for finding such capable and personable representatives… and thank you \[sensitive content hidden\] !" Cons I only have one property, and I know that it is recommended to have at least 3, and I can see why; because the JURNY software is challenging to get fully acquainted with, and having at least 3 properties makes it all worthwhile, as it's most difficult with the first property... and the learning one does for the first property triples the value. Review Source SK Sarah K. COO Hospitality Used the software for: 1-2 years ### "Jurny is the Best Choice for Our Company " September 1, 2025 5.0 Our overall experience has been wonderful! Customer support is a 10 star, and the platform is so easy to use! Jurny is worth every penny we pay for the service. Pros Everything is wrapped up on one software! Plus, we enjoy all the AI features that Jurny is rolling out. Cons I do wish it was easier to upload photos to a listing. Also, VRBO inquires is hard to figure out, but that could be a VRBO thing that Jurny has no power over. Review Source CR Cameron R. Property Manager Consumer Services Used the software for: 1-2 years ### "Great PMS for Airbnb style hosts" September 27, 2025 4.0 Pros We like the ease of use of the Jurny console and the integration of 3rd some 3rd party tools that make running a bnb easier. Cons Limited support in Australian time zone. They are always accommodating but sometimes. They always release new features but training seems limited. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) The Jrny Console is so much easier to use Review Source BT Brooke T. Owner Fine Art Used the software for: 1-2 years ### "Very pleased overall." September 19, 2025 5.0 it gives me the tools to manage our place on our own, which is wonderful but some of the items don’t always feel smooth. I’m still very satisfied with the product and wouldn’t trade it. Pros I like that it does the smart pricing and a lot of stuff just happens automatically. I really like that. I have a main contact person. \[sensitive content hidden\] is amazing and has helped me so much because it takes a while to learn all the intricacies. Cons I really wish they had a 800 Customer Service number. Sometimes you’re in a pinch and I don’t think that email support general email has ever gotten back to me in a timely manner. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) They were charging me 30% of every booking where they were just doing the same things I can do with journey Review Source LA Leo A. Property Management Hospitality Used the software for: Less than 6 months ### "Innovative hospitality technology" October 15, 2024 5.0 Jurny is an innovative hospitality technology platform that significantly enhances property management for short-term rentals and boutique hotels. With its user-friendly interface and comprehensive features, including dynamic pricing and seamless guest communication, Jurny streamlines operations for hosts. A standout feature is its AI assistant, Nia, which boosts response times by 80% and offers valuable insights through sentiment analysis of guest reviews. While some integrations with online travel agencies are still developing, Jurny's robust customer support and forward-thinking tools make it a top choice for property managers seeking to elevate their guest experience. Pros Jurny represents a significant advancement in hospitality technology, particularly with its innovative use of AI through Nia. The platform's comprehensive features and strong customer support make it a compelling choice for property managers looking to simplify operations and enhance guest experiences. As Jurny continues to evolve, it holds promise for further improvements that could solidify its position as a leader in the hospitality tech space. Cons Just a few minor details like NIA icon not showing, and the NIA not responding to inquiries but it was quickly resolved and now running smoothly. Review Source FC Francois C. CEO Leisure, Travel & Tourism Used the software for: I used a free trial ### "Promising PMS" October 18, 2024 3.0 Pros Looks like a 21th century alternative to well-established property management tools, with great and innovative features. Cons Well, it still lacks of connectivity and might be too early stage for mature STR businesses in terms of reliability and specific features. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Jurny Finally still on Hostaway, we did not moved. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.