# Jurny Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jurny the right Property Management solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248560/Jurny/reviews --- Jurny 4.5 (44) [View alternatives](https://www.capterra.com/p/248560/Jurny/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jurny Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews CR Cameron R Property ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “We like the ease of use of the Jurny console and the integration of 3rd some 3rd party tools that make running a bnb easier.“ September 27, 2025 KK Kat K Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Their system is being developed and their clients are paying extortionate amount for the privilege to be their experiments. If you're considering using them, make sure you ONLY pay with your credit card so you can get your money back as they will not give you a refund.“ July 12, 2023 DC Damiana C CoFounderHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The interface is clean, organized, and visually appealing, making it a pleasure to navigate through the various features. Whether it's updating room rates, managing reservations, or accessing insightful analytics, everything is just a few clicks away.“ September 1, 2023 KR Kevin R CEOFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Prior to using Jurny, managing my rentals was a time-consuming and tedious task that took up at least 10 hours of my time each week. But with Jurny's platform, I am now able to connect and integrate all of my different tools and services into a single, cohesive system.“ January 20, 2023 DC Damiana C CoFounderHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “One thing that stands out about Jurny PMS is its sleek and modern design.“ September 1, 2023 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander E. CEO Hospitality Used the software for: 6-12 months ### "Full-stack tech for our vacation rental portfolio" May 2, 2022 5.0 The Jurny team took the time to understand our goals from the very beginning. No matter who we speak with at Jurny, whether it’s management or support, our experience has been nothing short of 5-stars. Pros The system is almost entirely turnkey. We were able to quickly integrate Jurny into our properties and since doing so we are saving countless hours every day. Among other things, guest also seem to love using the app, which is extremely beneficial as it contributes to an overall positive stay. Cons I guess as a “smaller” operator it’s a little more expensive than we would like, but at the end of the day, Jurny is a net positive contributor to our bottom line, so no complaints and most definitely worth it. Review Source Response from Jurny September 12, 2022 Hi Alexander, Thanks for your in-depth review of the Jurny system. We are so glad you are enjoying the system and all its capabilities! We will continue to keep improving our customer service and technology so we can continue to provide the best support to short-term rental owners and operators. NG Nick G. Founder Real Estate Used the software for: Less than 6 months ### "Next best thing in the rental management game" March 28, 2025 5.0 Their people are great. Very responsive and helpful. We look forward to a longstanding relationship with Jurny. Pros Lots of positive change and upgrades compared to competitors, integrations see important Cons Growing pains as with any start up. Some clunky functionality that isn’t as intuitive yet but I see they’re actively working on it Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Jurny Not sure of names but we attended webinars of Jurny and liked their approach Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Self managing, wanted to try a new product Review Source JR Joal R. President Hospitality Used the software for: Less than 6 months ### "Glitchy software, Stay Away from this company!" December 31, 2022 1.0 When I first learned about Jurny, I was sold. I wanted to use this software for my company and my business; they offered everything I was looking for in one place, I sent a Demo request, and it took them at least 15 days to write back (first red flag). I still give them a go. I wanted to start with one property in their system, they don't offer a trial period (Red Flag two), but I was talked into enrolling three. Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software! Now after two months using the software I just want Out to be able to explore other softwares and been asking for a cancellation (I don't have a mandatory minimun contract with them) and Refund since december 5th (now december 31st) and after many back and forward emails they keep doing like they don read what I'm asking for, and many times they didn't even aswer my emails, I can't work with a company that doesn't aswer emails on high season for vacation homes! Pros None, Looks good but doesn't deliver what they promise, nothing works as it suppose to work Cons Internal Server Error will become the usual message every time you use their software; you will have to go through support for every single little thing you need to get done. KB is horrible with vague video guides with no audio, articles poorly written. And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Jurny One stop shop for everything I was looking for (they didn't deliver) Review Source Response from Jurny January 23, 2023 We thank you for bringing this to our attention and apologize for the difficulty you experienced. We take all customer feedback seriously and strive to provide reliable, user-friendly software and excellent customer service. Although your review might not portray our product or services in a positive light, we are confident that our software provides the best possible experience. Our dedicated support team is always available to answer any questions quickly. We understand your frustrations, but please be assured that our software will meet its promises with proper use. Thank you again for taking the time to inform us of your experience, please do not hesitate to reach out if there's anything else we can help with. ST Seth T. Owner Hospitality Used the software for: 6-12 months ### "Jurny Review" March 30, 2024 5.0 Very happy we are using Jurny and I'd definitely recommend to others. Pros Great Interface and very easy to use. The support staff is second to none and really helps my business be successful. Cons Jurny is a startup with a great vision and I'm confident they will achieve all their goals. There are a few minor details with the calendar and pricing that could be improved for easier use. I'm able to accomplish all my goals but with a few tweaks there could be fewer ste3ps. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Jurny price, user experience and the staff were all part of the deciding factors Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Pricing and limitations. Jurny is more modern Review Source Response from Jurny April 22, 2024 Hey Seth! We're glad to hear that you find our platform's interface easy to use and that our support team has been helpful. We're always looking for ways to improve, and we'll definitely take your suggestions into consideration to make the user experience even better. We appreciate your recommendation and are happy to have you as part of the Jurny community! LM Liza M. Property Owners Hospitality Used the software for: Less than 6 months ### "Great company! " April 3, 2024 5.0 I am wowed by the caring and detail-oriented staff who have helped me/us set up our property on Jurny. From the first demo on, they have always answered all of our questions. Their customer service goes well beyond the day we signed up with them. There is no way that we could have done this without their help. They have helped us navigate around every corner as we are growing our STR beyond just being an Airbnb listing. Pros Getting everything set up online can be confusing. The support team was great! They walked me through step-by-step and always answered all my questions. Cons In the STR industry (in general), there were so many potential hosting tools I still needed to learn about & to set into place before expanding past ONLY listing on Airbnb. I’m one of those people who want to make sure that every box is checked & double checked before going live. The Jurny team was excellent in helping me through that process, but with me wanting to make sure everything was perfect, there sure was a lot to cover. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Evolve](https://www.capterra.com/p/196480/Evolve/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Jurny Reason for trying Jurny: Features offered, the price point & the set up support they offered. My skepticism: They were a newer company. Reason for staying: The support they offered PROVED to be genuine and real! Review Source Response from Jurny April 22, 2024 Hi Liza! Thanks a lot for your kind words. We're really glad to hear that our support team was able to guide you through the process step-by-step and address all your questions along the way. Providing top-notch customer service is something we take great pride in, and we're thrilled that we've been able to support you beyond just the initial setup. Thank you for choosing Jurny—we're honored to be a part of your daily operations! DS Dylan S. CEO Hospitality Used the software for: Less than 6 months ### "RUN!!! Promise the moon and can't even deliver the sky." April 11, 2023 1.0 Horrible experience! Wasted a lot of time and resources and ended up having to drop them. They still charged me. Pros Looked Really good from the demo but failed to deliver. Cons They set crazy expectations in the demo and tell you they can do almost everything then make you do ALL the work for onboarding including manually entering each properties information. They do not have a full Airbnb integration causing a ton of manual work. They claim to work with all of your current systems (I.E Locks, Guest communication, task management systems but then make you switch to there systems. They claim to have "Free on Boarding" but then charge you for "first month service" as a "deposit" then make you do all the onboarding work. Good luck canceling because they wont refund any of the charges! They have a good concept and look really good until you are actually "in" then you realize they way over promised and have ALOT of bugs and integrations to work out. They might be good in a few years but for now I don't have time to be your guinea pig. Reason for choosing Jurny They Looked really good. Unfortunately they failed to deliver. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Looking for more but looking back I am way happier with Guesty Review Source Response from Jurny September 29, 2023 Hi Dylan, we're sorry to hear about the challenges you faced during onboarding. We appreciate your feedback, and we are actively working to improve our platform to align better with expectations. Since your experience, we've made significant strides in addressing past issues. We would love to show you all these new features and enhancements firsthand. Please reach out to us at support@jurny.com if you're open to discussing this further. We hope to have the opportunity to provide you with a better experience in the future. PL Patrick L. Owner / Founder Hospitality Used the software for: 6-12 months ### "They make it so easy" June 29, 2022 5.0 They have made it so easy to manage my vacation rentals to the point that they are almost on autopilot. I'm really glad I found Jurny and decided to take the leap to work with them. Pros Jurny makes it incredibly easy to manage my vacation rentals. I was doing everything myself on Airbnb and Vrbo before signing up with them and it was taking me a lot of time. Everything is found in one place on their dashboard so I dont have to log into other systems, including Airbnb and Vrbo (only very rarely now). I also really like that they include smart locks and thermostats with my package, and now I dont have to worry about changing the codes after each guest. The platform is really nice and easy to use, and the hands-on support that we get from their team is top-notch. Cons There arent many cons with this software because it really does cover 99% of my needs. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Jurny Jurny was a more complete product with everything that I needed from a single vendor. Review Source Response from Jurny December 12, 2022 Hi Patrick, Thanks so much for your review! We hope to continue to deliver the best experience possible for you. JCO Juan Carlos O. Owner Hospitality Used the software for: Less than 6 months ### "All systems you need in one place." March 5, 2024 5.0 It has been a great experience so far, the onboarding team has been very good. Pros I just started using Jurny and so far so good, I like the idea of having all the tools I need in one place. The onboarding team has been amazing and the platform has been very easy to use. I recommend it to other STR hosts. Cons So far all is good, I have not found anything that I do not like but I have only been using it for a short time. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I like the idea of having all the tools I need in one platform. Hostaway was a very good PMS, just trying to simplify my operation. Review Source Response from Jurny April 22, 2024 Hey Juan Carlos! We're really happy to hear that our onboarding team has been helpful and that you're finding the platform easy to navigate. Your recommendation to other STR hosts means a lot to us! If you ever have any questions or need assistance, feel free to reach out to us. JN Jennifer N. Manager Consumer Services Used the software for: 1-2 years ### "Great platform" May 30, 2025 4.0 Only one problem with customer service but they resolved it. This problem was when I was setting up the service Pros Very cohesive with other platforms makes a one stop view of all platforms at a glance and uses most platforms Cons Cost. I think for one property it is a little steep. They allow two properties for the base price but I only have one Review Source LA Leo A. Property Management Hospitality Used the software for: Less than 6 months ### "Innovative hospitality technology" October 15, 2024 5.0 Jurny is an innovative hospitality technology platform that significantly enhances property management for short-term rentals and boutique hotels. With its user-friendly interface and comprehensive features, including dynamic pricing and seamless guest communication, Jurny streamlines operations for hosts. A standout feature is its AI assistant, Nia, which boosts response times by 80% and offers valuable insights through sentiment analysis of guest reviews. While some integrations with online travel agencies are still developing, Jurny's robust customer support and forward-thinking tools make it a top choice for property managers seeking to elevate their guest experience. Pros Jurny represents a significant advancement in hospitality technology, particularly with its innovative use of AI through Nia. The platform's comprehensive features and strong customer support make it a compelling choice for property managers looking to simplify operations and enhance guest experiences. As Jurny continues to evolve, it holds promise for further improvements that could solidify its position as a leader in the hospitality tech space. Cons Just a few minor details like NIA icon not showing, and the NIA not responding to inquiries but it was quickly resolved and now running smoothly. Review Source SR Sergio R. CEO Hospitality Used the software for: Less than 6 months ### "Swiss Army Channel Manager" August 29, 2023 5.0 I've loved it so far, and will continue to use this. Not to mention that I'll be introducing my friends to this software as well. Pros I like it's modularity. I have all the bells and whistles, but I like that I can scale it's features up or down depending on what suits my needs. It's also robust enough to scale in the future. I also love it's centrality- I don't want to go to different websites, I'd rather just have one. Cons Some of the features can appear as though they are hidden- they are sometimes intuitive to find, sometimes not. That said, customer support is second to none so it's a non-issue. Reason for choosing Jurny It's a centralized PMS with impressive integrations. I was also sold by the partnership with Autohost. Review Source Response from Jurny September 29, 2023 Hi Dylan, we're glad to hear you appreciate the modularity and centralization of our platform. If you ever need assistance or have questions, please don't hesitate to reach out. We're here to help! MP Maurizio P. Owner Hospitality Used the software for: Less than 6 months ### "Amazing all-in-one Management Operating System! Easy to use and fair in price!" June 28, 2022 5.0 Jurny is helping me scale my business in an easy and streamlined way. I dedicate my time to acquire more properties and Jurny does the rest! Productivity to the moon! Pros Great Access Control System with all-in-one owner's dashboard to manage multi properties. Cons Integration with more POS would be a game changer if you have to run F&B Review Source Response from Jurny September 12, 2022 Maurizio, thanks so much for your amazing review. We love that you love how easy the system is to use. We are constantly working on new stages of development and are currently working on a POS integration, as you mentioned. We know your business is important to you, and it is important to us. We will continue to work and innovate with new technologies, so your all-in-one tech stack is the best in the industry! TD Tarryn D. Remote Property Manager VA Real Estate Used the software for: Less than 6 months ### "Great platform for managing STR" February 14, 2024 5.0 So far so good. The onboarding process has been slow but thorough and the staff are great to work with Pros Jurny is a comprehensive property management solution that encompasses everything we need to run our business. Cons It doesnt have a host app yet and we have to log in to use it Review Source Response from Jurny April 22, 2024 Hi Tarryn! Thanks a lot for sharing your experience with Jurny. We're thrilled to hear that our platform is serving as a comprehensive property management solution for your business. If you ever have any feedback or suggestions, please feel free to reach out. We're here to help! PP Pavlos P. Président Law Practice Used the software for: Less than 6 months ### "Amazing" April 25, 2023 5.0 Pros The product is extremely ergonomic and easy to use, I saved a lot of time and my family was extremely happy ♥️♥️ Cons Could rentals be cheaper thanks to Jurny? 😀 Review Source Response from Jurny October 9, 2023 Thank you for your fantastic review! We're delighted to hear that you find our platform ergonomic and user-friendly, saving you valuable time. If you have any suggestions or need assistance in the future, feel free to reach out. We're here to help! DD Dena D. Co-Owner President Real Estate Used the software for: 6-12 months ### "Partnering with Jurny has made the back end of STR management EASY! " October 23, 2025 5.0 Absolutely positive. I would recommend any STR or MTR owner/manager to give Jurny a try. There are so many integrations that are included with your subscription. And, so many software programs that integrate with Jurny. It is a breeze. We are a growing company. Currently we have 25 doors. Even when we reach 100+ doors, we will continue to use Jurny. We can definitely grow with Jurny. It would be insane to go anywhere else. Pros My personal Account representative is the BEST: super knowledgeable and quick to respond. Few PMS companies have that unless you pay for it. It's great because he knows me, my previous issues, etc. And, unlike going to a customer service call center/email center, he is already familiar with me and my company. Their NIA AI feature is fantastic and always my first step if there is something I feel I do not understand. It is simple, direct and explains step by step which is fantastic for me (I am not the most tech savvy person!). Finally, Jurny actually listens to their customers. There are tweaks and suggestions I have provided my Personal Account Rep. and literally, in a few weeks, those upgrades were put into play! Amazing! Prior to on-boarding Jurny, I tried 2 other of the "big name" softwares. I hated both of them. Lack of customer support and being extremely clunky and non-user friendly made me drop both of them. I waited nearly a year and researched many other software companies. I kept coming back to Jurny. I kept comparing all the others to Jurny. After a while, I stopped the software hunt and went all in with Jurny. Best technology move I have done! Cons Initially, their mobile app was lacking and we all know as STR owners/managers, we not always in front of a laptop. I realized that was because they were focused on the full program. In a very short time, they focused on their app. That is where my suggestions have really been heard. It's getting better and better literally every day. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Jurny more affordable. easy to use. easy integrations. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) They were extremely hard to learn/use. I had double bookings occur with BOTH of those programs and that was unacceptable! Review Source Arielle M. Founder Real Estate Used the software for: 1-2 years ### "Innovative PMS unlike the Others" February 3, 2026 5.0 Overall very positive. I genuinely enjoy using it and am downright fascinated by NIA data scientist- practically Chatgpt you can converse with about your property performance and metrics, all while viewing its analytical process. Jurny is building something great. Pros Super innovative. Constantly adding new mind-blowing features, has a built in AI assistant, excellent client support with personal CSM, practically infinite settings and options to keep discovering. Love how much value is provided- this is not 'just a PMS'. Cons I do experience glitches. Likely due to the ever evolving platform, this is technically both a pro and a con. However it does impact my operations and can be frustrating. I expect this to improve over time and feedback. Also, the platform is sometimes confusing as there can be a lack of clarity over what settings actually translate to / execute. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Too basic- not enough features, poor customer care. Review Source RG Raquel G. Property manager Accounting Used the software for: 1-2 years ### "Excellent Support and Amazing Automation”" September 19, 2025 5.0 The customer support (in my case with \[sensitive content hidden\]) is excellent — always attentive and ready to help. I love being able to automate guest messages, manage traveler registration, and have Nia respond in different languages. The coordination with Wheelhouse is also a big plus. Everything works great, and I will definitely stay with Jurny. Pros Jurny offers an intuitive platform with a clean interface, making it easy to manage properties and reservations. The automation features save a lot of time, especially with guest communication and check-in processes. Thanks to Nia, the AI super-agent, guest interactions and support are much faster and more efficient. Cons Everything works great for me. Nothing negative to comment. If I had to suggest something, it would be the option to upload short videos for arrival guides, especially for properties that are more difficult to access. Alternatives considered [Avirato](https://www.capterra.com/p/197795/Avirato/) Reason for choosing Jurny chose Jurny because of its Artificial Intelligence, especially Nia, which makes guest communication and operations much easier and more efficient. inglés:“The implementation was smooth thanks to the support team, especially \[sensitive content hidden\], who guided us through the process and answered all our questions quickly and clearly Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I switched from Hostaway because Jurny offers Nia, the AI super-agent, and excellent customer support (special thanks to \[sensitive content hidden\]). These features made a big difference in my daily operations. Review Source SM Scott M. Owner Operator Hospitality Used the software for: 2+ years ### "Our Go-To for Managing It All" August 22, 2025 5.0 Overall, Jurny has been our go-to channel manager. It's essential in our operations to track bookings, financials, special notes, correspondence, guest history, messaging, automation, etc. With more and more bookings being direct, Pros It really consolidates all aspects of our property management into a single environment. As our business has grown to include other channels, most importantly our direct bookings, Jurny has made it a focal point of our operation to manage everything that matters in our business seamlessly. Integration with AirBnB, our primary channel, has been great. Cons ONE: You must have better integration with VRBO. It's still pretty weak. Also, our payment processing with VRBO charges the guest for their entire stay all at once, which has aggravated some guests. Maybe this is a setting that I haven't addressed on my part. But if not, you may consider options for guests payments to be made incrementally on VRBO. TWO: It would be nice if you could set up a default property so that a user doesn't need to keep selecting it in a pull-down. as we only have the one property currently, going to it by default would be simpler in the UI. It wouldn't change anything for those going to a different property, either, as they would have to make a pull-down selection regardless of whether it went to a default property or none at all. You could even make a selection box for "make this my default". Every time I have to pull down to re-select my property whenever I move to a different screen is time and effort. I'm sure I'm not the only user who feels this way. THREE: Updates to channels from Wheelhouse could be faster. FOUR: We cannot change the email assigned to us from Jurny for Wheelhouse. Kind of inconvenient, although we manage. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Jurny Wheelhouse integration was essential. We also like the Jurny UI, which took a bit to get familiar with, but only because of the number of features. NOTE: we don't use the Jurny app. We use the WEBSITE on both desktop and mobile. It works really well and we like that we aren't dealing with two dramatically different user interface experiences. Review Source CR Cameron R. Property Manager Consumer Services Used the software for: 1-2 years ### "Great PMS for Airbnb style hosts" September 27, 2025 4.0 Pros We like the ease of use of the Jurny console and the integration of 3rd some 3rd party tools that make running a bnb easier. Cons Limited support in Australian time zone. They are always accommodating but sometimes. They always release new features but training seems limited. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) The Jrny Console is so much easier to use Review Source SK Sarah K. COO Hospitality Used the software for: 1-2 years ### "Jurny is the Best Choice for Our Company " September 1, 2025 5.0 Our overall experience has been wonderful! Customer support is a 10 star, and the platform is so easy to use! Jurny is worth every penny we pay for the service. Pros Everything is wrapped up on one software! Plus, we enjoy all the AI features that Jurny is rolling out. Cons I do wish it was easier to upload photos to a listing. Also, VRBO inquires is hard to figure out, but that could be a VRBO thing that Jurny has no power over. Review Source BT Brooke T. Owner Fine Art Used the software for: 1-2 years ### "Very pleased overall." September 19, 2025 5.0 it gives me the tools to manage our place on our own, which is wonderful but some of the items don’t always feel smooth. I’m still very satisfied with the product and wouldn’t trade it. Pros I like that it does the smart pricing and a lot of stuff just happens automatically. I really like that. I have a main contact person. \[sensitive content hidden\] is amazing and has helped me so much because it takes a while to learn all the intricacies. Cons I really wish they had a 800 Customer Service number. Sometimes you’re in a pinch and I don’t think that email support general email has ever gotten back to me in a timely manner. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) They were charging me 30% of every booking where they were just doing the same things I can do with journey Review Source FC Francois C. CEO Leisure, Travel & Tourism Used the software for: I used a free trial ### "Promising PMS" October 18, 2024 3.0 Pros Looks like a 21th century alternative to well-established property management tools, with great and innovative features. Cons Well, it still lacks of connectivity and might be too early stage for mature STR businesses in terms of reliability and specific features. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Jurny Finally still on Hostaway, we did not moved. Review Source JL Jann L. Operations Manager Hospitality Used the software for: Less than 6 months ### "JURNY - Best PMS!" October 23, 2024 5.0 The process is very smooth and makes it easier for us to manage the calendar. Pros nia and how simple it is. Very user friendly. Cons Nothing! Everything is perfect. Jurny met my expectations. Also, Dennise is SUPERB! Review Source NS Nyccole S. Owner Facilities Services Used the software for: 2+ years ### "JURNY Ai Assistants are Amazing! " March 9, 2026 5.0 I love ALL of Jurny from the platform itself to every human being behind it! I plan on spending more time learning the endless capabilities of the Jurny program By using their built in Super Smart Ai assistants and should I get stumped I know I can reach out to even more amazing humans that make up the Jurny support team! Pros AI Data Scientist… It was the end of the fiscal year… frustrated w trying to manipulate programs to organize the data I need, throughout the year, I had given up all hope of using a program and had reverted back to monthly spreadsheets. Now I needed a consolidated year end report with specific details and I was in a hurry… the old platform was very restrictive and frustrating, I wasn’t looking fw to even trying. The AI takes a little getting used to… at first he was creeping me out a bit to be honest… lol… but that’s bc I’m old… I just kept trying until I could comprehend the reports generated and it showed the info I needed. The AI even taught me how to create my own from scratch w the freedom to show whatever info I want! No restrictions! Lots of options that were easy to figure out! No college degree required! Absolutely the best technology in the hospitality industry PERIOD! Cons Nothing negative at all! Jurny is always growing and improving! I have been with them since before they had Ai and I am always learning and growing bc Jurny is always one step ahead of the curve!! Review Source Blendi M. CEO Hospitality Used the software for: Less than 6 months ### "Terrific Customer Service - Cutting edge AI Technology" August 29, 2023 5.0 Overall, I have nothing but good things to say about the platform. It's been a game changer for my team. If you're looking for a property management tool with a robust Airbnb integration and AI, this is it. Pros The role of our company is to streamline, guess communications for Property Managers across the country. Using the technology stack, Jurny has to offer has allowed us to speed up our response time while providing thoughtful answers. Their AI tool, NIA, as allowed our agents to provide a more human touch to a guest's experience. Offering recommendations and clear instructions without having to dive into our knowledge base software has allowed us to cut overhead while maintaining the high level customer service we promise to our clients. Cons At this time, the integrations with other OTAs is still in its infancy. With time, this too will improve. Stay tuned! Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Jurny Their customer service team is very hands on making customer success their main priority. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Customer service dilemmas and price. Review Source Response from Jurny September 27, 2023 Thank you, Blendi, for your review! We're thrilled to hear that our AI tool, NIA, has helped streamline your property management communications and elevate the guest experience. We're always working hard to improve our OTA integrations so that they can better meet your needs. If you ever have more insights to share or questions in the future, please don't hesitate to reach out. We're happy to help! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.