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Jurny

Reviews of Jurny

4.5 (36)
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Pros

  • Great Interface and very easy to use. The support staff is second to none and really helps my business be successful.

  • I just started using Jurny and so far so good, I like the idea of having all the tools I need in one place. The onboarding team has been amazing and the platform has been very easy to use.

  • My experience are very good because customer care work’s very fast and help a lot to resolve all my questions.

  • One of the things I love most about Jurny is their AI virtual assistant for guest communication. It's like having a personal assistant that can help you handle all the back-and-forth with guests.

Cons

  • Security deposits were just complete shambles and in the entire 6 months haven't worked once. There were way too many issues to list them all but this is the worst company.

  • And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code.

  • KB is horrible with vague video guides with no audio, articles poorly written.

  • Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software.

Showing Most Helpful

Showing 25 of 36 reviews

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Blendi M. avatar
Blendi M.
CEO
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 29, 2023

"Terrific Customer Service - Cutting edge AI Technology"

Overall: Overall, I have nothing but good things to say about the platform. It's been a game changer for my team. If you're looking for a property management tool with a robust Airbnb integration and AI, this is it.

Pros: The role of our company is to streamline, guess communications for Property Managers across the country. Using the technology stack, Jurny has to offer has allowed us to speed up our response time while providing thoughtful answers. Their AI tool, NIA, as allowed our agents to provide a more human touch to a guest's experience. Offering recommendations and clear instructions without having to dive into our knowledge base software has allowed us to cut overhead while maintaining the high level customer service we promise to our clients.

Cons: At this time, the integrations with other OTAs is still in its infancy. With time, this too will improve. Stay tuned!

Alternatives Considered: Hostaway
Reasons for Choosing Jurny: Their customer service team is very hands on making customer success their main priority.
Switched From: Guesty
Reasons for Switching to Jurny: Customer service dilemmas and price.

Vendor Response

By Jurny on September 27, 2023
Thank you, Blendi, for your review! We're thrilled to hear that our AI tool, NIA, has helped streamline your property management communications and elevate the guest experience. We're always working hard to improve our OTA integrations so that they can better meet your needs. If you ever have more insights to share or questions in the future, please don't hesitate to reach out. We're happy to help!
Seth T.
Owner
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 30, 2024

"Jurny Review"

Overall: Very happy we are using Jurny and I'd definitely recommend to others.

Pros: Great Interface and very easy to use. The support staff is second to none and really helps my business be successful.

Cons: Jurny is a startup with a great vision and I'm confident they will achieve all their goals. There are a few minor details with the calendar and pricing that could be improved for easier use. I'm able to accomplish all my goals but with a few tweaks there could be fewer ste3ps.

Alternatives Considered: Hostaway and Cloudbeds
Reasons for Choosing Jurny: price, user experience and the staff were all part of the deciding factors
Switched From: Cloudbeds
Reasons for Switching to Jurny: Pricing and limitations. Jurny is more modern

Vendor Response

By Jurny on April 22, 2024
Hey Seth! We're glad to hear that you find our platform's interface easy to use and that our support team has been helpful. We're always looking for ways to improve, and we'll definitely take your suggestions into consideration to make the user experience even better. We appreciate your recommendation and are happy to have you as part of the Jurny community!
Leo A.
Property Management
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 15, 2024

"Innovative hospitality technology"

Overall: Jurny is an innovative hospitality technology platform that significantly enhances property management for short-term rentals and boutique hotels. With its user-friendly interface and comprehensive features, including dynamic pricing and seamless guest communication, Jurny streamlines operations for hosts. A standout feature is its AI assistant, Nia, which boosts response times by 80% and offers valuable insights through sentiment analysis of guest reviews. While some integrations with online travel agencies are still developing, Jurny's robust customer support and forward-thinking tools make it a top choice for property managers seeking to elevate their guest experience.

Pros: Jurny represents a significant advancement in hospitality technology, particularly with its innovative use of AI through Nia. The platform's comprehensive features and strong customer support make it a compelling choice for property managers looking to simplify operations and enhance guest experiences. As Jurny continues to evolve, it holds promise for further improvements that could solidify its position as a leader in the hospitality tech space.

Cons: Just a few minor details like NIA icon not showing, and the NIA not responding to inquiries but it was quickly resolved and now running smoothly.

Francois C.
CEO
Leisure, Travel & Tourism, 1-10 employees
Used the software for: I used a free trial
Overall Rating
3.0
Ease of Use
4.0
Features
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
October 18, 2024

"Promising PMS"

Pros: Looks like a 21th century alternative to well-established property management tools, with great and innovative features.

Cons: Well, it still lacks of connectivity and might be too early stage for mature STR businesses in terms of reliability and specific features.

Alternatives Considered: Hostify and Smily
Reasons for Choosing Jurny: Finally still on Hostaway, we did not moved.
Liza M.
Property Owners
Hospitality, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 3, 2024

"Great company! "

Overall: I am wowed by the caring and detail-oriented staff who have helped me/us set up our property on Jurny. From the first demo on, they have always answered all of our questions. Their customer service goes well beyond the day we signed up with them. There is no way that we could have done this without their help. They have helped us navigate around every corner as we are growing our STR beyond just being an Airbnb listing.

Pros: Getting everything set up online can be confusing. The support team was great! They walked me through step-by-step and always answered all my questions.

Cons: In the STR industry (in general), there were so many potential hosting tools I still needed to learn about & to set into place before expanding past ONLY listing on Airbnb. I’m one of those people who want to make sure that every box is checked & double checked before going live. The Jurny team was excellent in helping me through that process, but with me wanting to make sure everything was perfect, there sure was a lot to cover.

Alternatives Considered: Hostaway, OwnerRez, Evolve, Guesty For Hosts and iGMS
Reasons for Choosing Jurny: Reason for trying Jurny: Features offered, the price point & the set up support they offered. My skepticism: They were a newer company. Reason for staying: The support they offered PROVED to be genuine and real!

Vendor Response

By Jurny on April 22, 2024
Hi Liza! Thanks a lot for your kind words. We're really glad to hear that our support team was able to guide you through the process step-by-step and address all your questions along the way. Providing top-notch customer service is something we take great pride in, and we're thrilled that we've been able to support you beyond just the initial setup. Thank you for choosing Jurny—we're honored to be a part of your daily operations!
Sarah K.
Manger
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 18, 2024

"Beyond glad we choose Jurny! "

Pros: We love how everything is wrapped up in one platform! Instead of many different log-ins and companies to pay, Jurny has almost all the software we need for our company. Unlike other PMS, Jurny can do pretty much everything...owner reports, AI functionally, messaging, calendar management, upsells, locks, guest screening, one listing pushes out to all the OTA we use, and all the reporting of revenue an occupancy we like to keep track of. All the hosts we talk to have a function or two they wish their PMS did, which made us hesitant to sign up with other companies. We also would want the missing functions! Plus, we don't want to change PMS after our company grows and we need a better software! We feel like Jurny meets everything we were looking for and we our company can grow with no concern of changing software.

Cons: Some people don't like that they can't choose between different pricing software, or cleaner platforms, or guest screening software, and that Jurny only choose one to integrate with. We would rather one software be chosen with a tight integration, so later we don't have a hick-up that costs us money, or a big headache!

Alternatives Considered: Hospitable.com
Reasons for Choosing Jurny: Jurny had all the features we were looking for in a PMS and understands the pain points hosts have.
Erin L. avatar
Erin L.
Owner
Real Estate, Self-employed
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
January 6, 2023

"Still Getting Onboarded"

Overall: Great sales team. Now to get onboarded!

Pros: I'm excited about the feature set Jurny showed me, but I haven't finished onboarding!

Cons: Limited messaging tools for guests. I really wish there were canned responses I could save for each listing to make customer service easier on my VAs.

Alternatives Considered: Streamline
Reasons for Choosing Jurny: Feels like a good middle point between Hospitable's limited offering and Streamline's beast of a product. Also makes more sense from a financial perspective at the size of my business.
Switched From: Hospitable.com
Reasons for Switching to Jurny: I need financial reporting.

Vendor Response

By Jurny on January 23, 2023
Thank you for taking the time to provide us with such a detailed and positive review! We are so pleased that Jurny's feature set impressed you enough to switch from Streamline, and that our team was able to provide excellent service. We understand your concerns about messaging tools for guests, and we do allow canned responses that you can save for each listing in order to make customer service easier on VAs. We've also rolled out Nia, our new AI that can help your VAs answer questions & inquiries from guests. I will have our team reach out to you for a quick tutorial! Thank you again for using Jurny and for your valuable feedback.
Lovisa T.
Sales
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 1, 2023

"I grew my business so fast with them! their team is the best!"

Overall: Jurny PMS has completely revolutionized my property management experience. Its interface is incredibly easy to use, and the customization options are fantastic. The customer support is exceptional, which makes it a top-of-the-line platform. I would highly recommend it to anyone who is searching for a dependable and efficient solution for their property management requirements.

Pros: Jurny PMS has a sleek and modern design with a clean and visually appealing interface. It's easy to navigate through all the features.

Cons: They don't have a trust-based accounting software, but they recently integrated with QuickBooks. This integration is a game-changer for me since it allows me to easily pull all the data from Jurny.

Alternatives Considered: Guesty For Hosts
Reasons for Choosing Jurny: so much more value for only USD 69
Switched From: Hostaway
Reasons for Switching to Jurny: I wanted to consolidate all the apps

Vendor Response

By Jurny on September 11, 2023
Thank you for sharing your positive experience with Jurny! We are delighted to hear that our platform has helped your business grow quickly and efficiently. We are always improving our product to provide more value to our users. If you ever have any questions or suggestions, please don't hesitate to reach out. We're always happy to help!
Damiana C.
CoFounder
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 1, 2023

"They have a bright future ahead of them!"

Overall: My overall experience with Jurny has been fantastic! From start to finish, they have exceeded my expectations.One thing that stands out about Jurny PMS is its sleek and modern design. The interface is clean, organized, and visually appealing, making it a pleasure to navigate through the various features. Whether it's updating room rates, managing reservations, or accessing insightful analytics, everything is just a few clicks away.

Pros: seamless booking process, the top-notch customer support and honestly an incredible value for money,

Cons: I would like to have the system in different languages, you can translate with Google chrome and it works but my colleagues only speak Spanish! They have a Spanish speaking support though which is great!

Reasons for Choosing Jurny: price / quality
Reasons for Switching to Jurny: No AI, no Chatbots, no connection with my SmartLocks

Vendor Response

By Jurny on September 27, 2023
Thank you for being a valued part of the Jurny family! We're excited that you've had a fantastic experience with our platform. We've noted your feedback about language options and will continue to work on enhancing language accessibility. If you ever have more insights or questions, please don't hesitate to reach out. We're here to support you and your property management needs!
Jann L.
Operations Manager
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 23, 2024

"JURNY - Best PMS!"

Overall: The process is very smooth and makes it easier for us to manage the calendar.

Pros: nia and how simple it is. Very user friendly.

Cons: Nothing! Everything is perfect. Jurny met my expectations. Also, Dennise is SUPERB!

Dylan S. avatar
Dylan S.
CEO
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
3.0
Value for Money
1.0
Likelihood to Recommend
2/10
Reviewer Source
Source: SoftwareAdvice
April 11, 2023

"RUN!!! Promise the moon and can't even deliver the sky."

Overall: Horrible experience! Wasted a lot of time and resources and ended up having to drop them. They still charged me.

Pros: Looked Really good from the demo but failed to deliver.

Cons: They set crazy expectations in the demo and tell you they can do almost everything then make you do ALL the work for onboarding including manually entering each properties information. They do not have a full Airbnb integration causing a ton of manual work. They claim to work with all of your current systems (I.E Locks, Guest communication, task management systems but then make you switch to there systems. They claim to have "Free on Boarding" but then charge you for "first month service" as a "deposit" then make you do all the onboarding work. Good luck canceling because they wont refund any of the charges! They have a good concept and look really good until you are actually "in" then you realize they way over promised and have ALOT of bugs and integrations to work out. They might be good in a few years but for now I don't have time to be your guinea pig.

Reasons for Choosing Jurny: They Looked really good. Unfortunately they failed to deliver.
Switched From: Guesty
Reasons for Switching to Jurny: Looking for more but looking back I am way happier with Guesty

Vendor Response

By Jurny on September 29, 2023
Hi Dylan, we're sorry to hear about the challenges you faced during onboarding. We appreciate your feedback, and we are actively working to improve our platform to align better with expectations. Since your experience, we've made significant strides in addressing past issues. We would love to show you all these new features and enhancements firsthand. Please reach out to us at support@jurny.com if you're open to discussing this further. We hope to have the opportunity to provide you with a better experience in the future.
Kat K.
Managing Director
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
July 12, 2023

"Complete shambles and a scam"

Overall: Jurny only caused our business financial loses and issues, they didn't actually solved anything. Their system is being developed and their clients are paying extortionate amount for the privilege to be their experiments. If you're considering using them, make sure you ONLY pay with your credit card so you can get your money back as they will not give you a refund. Jurny business strategy is to take your money and toss a coin to see if you get the service you're paying for or not. We're reporting them to the Trading Standards in the UK. Do your business a favour and stay away from them. Your life isn't worth the stress they will give you.

Pros: Jurny has a nice, user friendly display so it's laid out well enough, nothing works though so the style lacks any substance.

Cons: Everything. This system is still being developed and huge majority of critical functions were not operational for the 6 months we were with them. After over 150 emails exchanged with the team trying to work with their system failures we decided to leave and go to market leader (who is cheaper and way better). Their sales rep has mis-sold us the system and said it would automate up to 90% of our operations, the truth is we were spending more time than ever before managing our business to compensate for how useless Jurny really is.Access codes don't integrate with the locks so they have to be added manually, expect there was no option to add codes manually so the check-in details had to be send manually.Jurny had major problems with the following:- integration with Airbnb - terrible don't believe what they say on their website, we had to spend 4 hours re-writing descriptions and correcting 2 listings on Airbnb.- integration with the access locks - took them 6 months for us to be able to manually add the access code- services we were told were part of the package - weren't- Breezeway - awesome system but can completely go down if one of their clients deletes a template, so your business can be negatively affected by their other clients errors - does that sound like a complete system to you?- security deposits were just complete shambles and in the entire 6 months haven't worked once.- there were way too many issues to list them all but this is the worst company

Alternatives Considered: Guesty

Vendor Response

By Jurny on September 29, 2023
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with Jurny. We are committed to learning from your feedback to make necessary improvements. If you have any additional details or suggestions you would like to share, please feel free to reach out to support@jurny.com, and we will do our best to address your concerns.
Joal R.
President
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
December 31, 2022

"Glitchy software, Stay Away from this company!"

Overall: When I first learned about Jurny, I was sold. I wanted to use this software for my company and my business; they offered everything I was looking for in one place, I sent a Demo request, and it took them at least 15 days to write back (first red flag). I still give them a go. I wanted to start with one property in their system, they don't offer a trial period (Red Flag two), but I was talked into enrolling three. Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software! Now after two months using the software I just want Out to be able to explore other softwares and been asking for a cancellation (I don't have a mandatory minimun contract with them) and Refund since december 5th (now december 31st) and after many back and forward emails they keep doing like they don read what I'm asking for, and many times they didn't even aswer my emails, I can't work with a company that doesn't aswer emails on high season for vacation homes!

Pros: None, Looks good but doesn't deliver what they promise, nothing works as it suppose to work

Cons: Internal Server Error will become the usual message every time you use their software; you will have to go through support for every single little thing you need to get done. KB is horrible with vague video guides with no audio, articles poorly written. And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code.

Alternatives Considered: Guesty For Hosts
Reasons for Choosing Jurny: One stop shop for everything I was looking for (they didn't deliver)

Vendor Response

By Jurny on January 23, 2023
We thank you for bringing this to our attention and apologize for the difficulty you experienced. We take all customer feedback seriously and strive to provide reliable, user-friendly software and excellent customer service. Although your review might not portray our product or services in a positive light, we are confident that our software provides the best possible experience. Our dedicated support team is always available to answer any questions quickly. We understand your frustrations, but please be assured that our software will meet its promises with proper use. Thank you again for taking the time to inform us of your experience, please do not hesitate to reach out if there's anything else we can help with.
Nyccole S.
Owner
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 20, 2023

"Jurny is AMAZING!"

Overall: Jurny shines above the rest! Value, functionality, heart, they have it all! Jurny is the backbone of my growing business.

Pros: The in house functionality of everything you need under one product roof! The JURNY Program, TURNO for connecting house cleaning, WheelHouse for pricing, LYNNBROOK for payments, seamless automation, help from NIA the AI assistant but the shining diamond are the people behind the product! Sooo patient and there for you to support you so you can be successful!

Cons: No regrets! I studied the market and compared prices... I would have paid a fortune and still not functioned smoothly.

Reasons for Choosing Jurny: There wasn't an alternative that was comparable... Jurny was the one that had everything I needed to function smoothly. My biggest fear was buying into something that I wouldn't be happy with bc it didn't take care of all my needs. That is why I chose Jurny... I knew Jurny would help me function w less stress and grow with my business.

Vendor Response

By Jurny on April 22, 2024
Hi Nyccole! Thank you so much for your incredible review. We're thrilled to hear that Jurny has been such a game-changer for your business! We're deeply grateful for your kind words about our team. Providing patient and supportive assistance to our users is our top priority, and we're delighted to have played a role in your success. Thank you for choosing Jurny—we're honored to be a part of your daily operations.
Patrick L.
Owner / Founder
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 29, 2022

"They make it so easy"

Overall: They have made it so easy to manage my vacation rentals to the point that they are almost on autopilot. I'm really glad I found Jurny and decided to take the leap to work with them.

Pros: Jurny makes it incredibly easy to manage my vacation rentals. I was doing everything myself on Airbnb and Vrbo before signing up with them and it was taking me a lot of time. Everything is found in one place on their dashboard so I dont have to log into other systems, including Airbnb and Vrbo (only very rarely now). I also really like that they include smart locks and thermostats with my package, and now I dont have to worry about changing the codes after each guest. The platform is really nice and easy to use, and the hands-on support that we get from their team is top-notch.

Cons: There arent many cons with this software because it really does cover 99% of my needs.

Alternatives Considered: Hostaway and Guesty
Reasons for Choosing Jurny: Jurny was a more complete product with everything that I needed from a single vendor.

Vendor Response

By Jurny on December 12, 2022
Hi Patrick, Thanks so much for your review! We hope to continue to deliver the best experience possible for you.
Josh D.
Entrepreneur
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 20, 2023

"Amazing tool for airbnb"

Pros: If you're an Airbnb manager and feeling overwhelmed with all the work, I highly recommend giving Jurny a try. As someone who's been using it for a few months now, I can confidently say it's been a complete game-changer for me.One of the things I love most about Jurny is their AI virtual assistant for guest communication. It's like having a personal assistant that can help you handle all the back-and-forth with guests. I was also able to connect my Yale lock, which means a new code for every reservation is generated automatically without me having to lift a finger, which is amazing.

Cons: This software meets my needs very well. I suppose it would be nice if it cost less.

Vendor Response

By Jurny on January 25, 2023
Thank you for your review! We are truly humbled by your kind words. We are glad that Jurny has been able to provide you with a great experience as a host/property manager. We understand it can be overwhelming to manage all the work that comes with it, so it's awesome to hear that our AI - Nia - has been able to help reduce your workload. We are also delighted to hear that you were able to connect your locks to our system. We appreciate your honest feedback about the cost of our software. Our goal is to make Jurny accessible to all hosts & managers, so we are continuously looking for ways to reduce the price and provide the best value for our customers. We can't thank you enough for your feedback and for recommending Jurny to other hosts & managers!
Kevin R.
CEO
Food & Beverages, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 20, 2023

"Incredibly Easy To Use AI-Based Property Management Software"

Pros: I have been using Jurny for managing my Airbnb properties for the past few months, and I am extremely impressed with the results. Prior to using Jurny, managing my rentals was a time-consuming and tedious task that took up at least 10 hours of my time each week. But with Jurny's platform, I am now able to connect and integrate all of my different tools and services into a single, cohesive system. This has allowed me to automate most of my processes and has made managing my rentals a breeze.One of the coolest features that I love using is their new AI, Nia. With Nia, I am able to provide guests with personalized, human-like responses to their questions and requests in real-time. This has been a game-changer for me, as it has helped me to improve the guest experience and has reduced the time and effort required to manage my rentals.Overall, I highly recommend Jurny to anyone who manages Airbnb properties. Now, I only need to spend 1 hour per week to manage my Airbnbs, which has allowed me to focus on other tasks and grow my main business.

Cons: No cons, this works great. Everything was easy to set up and use. The team has also been great!

Vendor Response

By Jurny on January 25, 2023
Kevin - Thank you so much for the great review! We are glad to hear that you have been able to experience the full potential of Jurny and its AI-based property management software. We understand how time-consuming managing properties can be, so it's great to hear that our platform has enabled you to automate most of your processes and reduce the amount of time it takes to manage your rentals from 10 hours per week to only 1 hour per week. We are especially delighted to hear that you have been able to benefit from the features of our AI, Nia. We are thrilled to hear that Jurny has enabled you to focus on other tasks and grow your main business. Thank you for your kind words and for recommending Jurny to other hosts & managers!
Robert C.
Owner
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 4, 2024

"Effortless Rental Management with Jurny"

Pros: Jurny's dashboard is a rental management powerhouse—it consolidates every task, making rental handling a breeze from a single platform. I was really surprised when I learned how to create promo codes for guests. It's super simple, letting me whip up discounts whenever needed without feeling like an added chore.

Cons: Nothing to complain about, keep up the good work!

Alternatives Considered: Guesty For Hosts

Vendor Response

By Jurny on April 22, 2024
Hey Robert! Thanks a bunch for sharing your experience. We're delighted to hear that you find Jurny's dashboard to be a rental management powerhouse. Feel free to contact us at any time if you have any questions or need assistance. We are here to ensure that your property management experience is effortless and stress-free.
Haley K.
Owner
Hospitality, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 14, 2023

"Finally Passive Income with STR"

Pros: Slack channel with constant communication

Cons: It did take a while to onboard and work out some of the initial growing pains, but well worth it once we got settled

Switched From: Smoobu

Vendor Response

By Jurny on April 22, 2024
Hi Haley! We understand that onboarding and navigating initial challenges can be a bit of a journey, but we're delighted to have you as part of the Jurny community! Your feedback is invaluable to us, so please feel free to share any suggestions or comments you may have to help us improve our processes.
Juan Carlos O.
Owner
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 5, 2024

"All systems you need in one place."

Overall: It has been a great experience so far, the onboarding team has been very good.

Pros: I just started using Jurny and so far so good, I like the idea of having all the tools I need in one place. The onboarding team has been amazing and the platform has been very easy to use. I recommend it to other STR hosts.

Cons: So far all is good, I have not found anything that I do not like but I have only been using it for a short time.

Switched From: Hostaway
Reasons for Switching to Jurny: I like the idea of having all the tools I need in one platform. Hostaway was a very good PMS, just trying to simplify my operation.

Vendor Response

By Jurny on April 22, 2024
Hey Juan Carlos! We're really happy to hear that our onboarding team has been helpful and that you're finding the platform easy to navigate. Your recommendation to other STR hosts means a lot to us! If you ever have any questions or need assistance, feel free to reach out to us.
Alexander E. avatar
Alexander E.
CEO
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 2, 2022

"Full-stack tech for our vacation rental portfolio"

Overall: The Jurny team took the time to understand our goals from the very beginning. No matter who we speak with at Jurny, whether it’s management or support, our experience has been nothing short of 5-stars.

Pros: The system is almost entirely turnkey. We were able to quickly integrate Jurny into our properties and since doing so we are saving countless hours every day. Among other things, guest also seem to love using the app, which is extremely beneficial as it contributes to an overall positive stay.

Cons: I guess as a “smaller” operator it’s a little more expensive than we would like, but at the end of the day, Jurny is a net positive contributor to our bottom line, so no complaints and most definitely worth it.

Reasons for Switching to Jurny: Jurny offered a comprehensive solution that adds meaningful value to our business One solution that solved nearly all our needs. Not a difficult decision

Vendor Response

By Jurny on September 12, 2022
Hi Alexander, Thanks for your in-depth review of the Jurny system. We are so glad you are enjoying the system and all its capabilities! We will continue to keep improving our customer service and technology so we can continue to provide the best support to short-term rental owners and operators.
David N.
Partner
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 9, 2023

"Review of Jurny Rental Platform "

Pros: The process is very easy to use. It consolidates all aspects of rental Mgmt

Cons: For me there are no real negatives. I don’t have anything else to say. And someone needs to send reviews of this questionnaire company and let them know they are overly time consuming for a simple review

Reasons for Choosing Jurny: Better customer support

Vendor Response

By Jurny on October 9, 2023
Thank you for taking the time to share your feedback about Jurny! We're pleased to hear that you find our platform easy to use and appreciate its consolidation of rental management aspects. If you ever need further support or have more insights to share, please don't hesitate to reach out. We're here to help.
Danny D.
Administrador
Hospitality, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 2, 2023

"Time saver ! "

Overall: I spent time choosing the right software, and Jurny won me over because it lets me handle everything for my Airbnb in one place. It's a productivity booster for me.

Pros: Running a rental unit can be very chaotic, especially when you don’t have that much experience and time. But this PMS has an amazing inbox where I could easily look at all my messages from different channels and reply to every single message right there. Also the Turno integration has been a great discovery for us.

Cons: Understanding all their integrations was a bit of a puzzle at first, but their constant updates and support team are a lifesaver. They're making things clearer for users like me who are newer to this tech stuff.

Vendor Response

By Jurny on December 6, 2023
Hi there! We're happy to hear that our ongoing updates and support team have been of great help. We're committed to making things clearer for users who, like you, are exploring this tech side of things. Thanks for your trust, and here's to more streamlined rental management ahead!
Sergio R.
CEO
Hospitality, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 29, 2023

"Swiss Army Channel Manager"

Overall: I've loved it so far, and will continue to use this. Not to mention that I'll be introducing my friends to this software as well.

Pros: I like it's modularity. I have all the bells and whistles, but I like that I can scale it's features up or down depending on what suits my needs. It's also robust enough to scale in the future. I also love it's centrality- I don't want to go to different websites, I'd rather just have one.

Cons: Some of the features can appear as though they are hidden- they are sometimes intuitive to find, sometimes not. That said, customer support is second to none so it's a non-issue.

Reasons for Choosing Jurny: It's a centralized PMS with impressive integrations. I was also sold by the partnership with Autohost.

Vendor Response

By Jurny on September 29, 2023
Hi Dylan, we're glad to hear you appreciate the modularity and centralization of our platform. If you ever need assistance or have questions, please don't hesitate to reach out. We're here to help!
Marie F.
Guest Experience Agent
Hospitality, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 6, 2023

"Best"

Overall: Working with Jurny is a must. It makes your business management easier and more organized. I definitely recommend!

Pros: I like the reservation search system the most. It is very easy to keep track of the reservations.Jurny also has this messaging system that allows to respond to different platform without logging in to the different account. Very convenient.

Cons: If they can adjust the price, I think it would be more perfect but with all the headaches I no longer have by using Jurny OS, I can’t think of any further complaints.

Vendor Response

By Jurny on September 27, 2023
Marie, thank you for your review! We're glad to hear that our reservation search system and messaging feature have made managing your reservations across different platforms exceptionally convenient. If you have any further insights or questions, please don't hesitate to contact us. We are always here to support your business needs.