# Botco.ai Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Botco.ai Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/248593/Botco-ai/alternatives

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# 

 Botco.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Botco.ai

## What is Botco.ai?

Botco.ai is a HIPAA-compliant platform enabling meaningful and intelligent conversations between providers and consumers. Botco.ai is a fully-automated, AI-powered marketing chat solution that can be implemented at scale. The company offers industry-leading authoring, webchat, and AI capabilities to quickly and effectively convert more customers. Botco.ai’s integrated Analytics Dashboard provides a comprehensive view of chat campaigns across multiple channels.

## What is Botco.ai used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1990

Usage Based, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Botco.ai

4.8 (4)

VS.

[5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

$1990

Usage Based, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (4)

Ease Of Use

5.0 (807)

Value For Money

4.5 (2)

Value For Money

4.9 (732)

Customer Service

5.0 (4)

Customer Service

5.0 (737)

## Botco.ai alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

[4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Software program that continuously adjusts its behavior based on observed data

Reporting/Analytics

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Chatbot

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Code-free Development

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Contextual Guidance

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Interprets what a user is doing based on context and helps guide them through the process.

Intent Recognition

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Helps understand a user's intentions/actions

Botco.ai 10 features

Software program that continuously adjusts its behavior based on observed data

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Interprets what a user is doing based on context and helps guide them through the process.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Use AI to generate content in the form of text, images, videos, etc.

Helps understand a user's intentions/actions

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Process and analyze human language in text or audio form

View and track pertinent metrics to find patterns and gain insights from data

Get Advice

We can help you find the software with the features you need.

Features

4.8 (4)

4.8

Based on 4 reviews

## Pricing

Value for money

4.5 (2)

Basic

$1,990

Usage Based,Per Month

Value for money

4.5 (2)

4.5

Based on 2 reviews

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## Support, customer service and training options

Customer Service

5.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (4)

5.0

Based on 4 reviews

## User reviews

Overall rating

4.8

Based on 4 reviews

Filter by rating

5(3)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

GP

Giuseppe P.

Manager

Management Consulting

### "Potente software di chatbot che può automatizzare le interazioni con i clienti tramite AI"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 12, 2023

Questo software di chatbot è stato testato per circa sei mesi per l'attività online di un cliente che necessitava di alleggerire il carico di lavoro del proprio customer care e ridurne i costi. La piattaforma, una volta configurata a dovere, si è rivelata estremamente efficace nell'assistere i clienti soprattutto nelle scelte basilari del configuratore online e nel comprendere gli strumenti più semplici, portandoli spesso in autonomia a conclusione del processo di acquisto senza necessità di ulteriore assistenza.

Pros

Piattaforma estremamente potente e stabile, ampie possibilità di configurazione, naturalezza di espressione del chatbot, elevata efficacia nel processo di acquisizione del cliente, capacità di alleggerire il lavoro di un customer care fisico.

Cons

Nessun inconveniente tecnico riscontrato, considerata l'alta efficacia del sistema. I costi periodici possono risultare abbastanza consistenti per una piccola attività.

Alternatives considered

[Userbot](https://www.capterra.com/p/199647/Userbot/)

Reasons for choosing Botco.ai

Era già stato usato con successo da un collaboratore.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MT

Mia T.

Product Owner

Health, Wellness and Fitness

### "Botco.ai \[botco.ai\] meets our SaaS needs and helps us save lives!  "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 22, 2022

Pros

Botco.ai \[botco.ai\] is a HIPAA-compliant platform which is extremely necessary for the substance abuse category. Their intelligent chat can handle multiple flows 24/7 simultaneously while guiding users through various funnels to generate positive returns from a MQL. This has allowed the platform to educate our users and quite literally save their lives while directing the ones who need help to the right place. Botco.ai \[botco.ai\]’s integrated dashboard also provides on-demand insights and data. Not only are we able to get consumer behavior insights, we identify trends to further improve the user experience. Botco.ai \[botco.ai\]’s customer support team is always ready and willing to help in a moment’s notice and I would highly recommend them!

Cons

There are some capabilities such as a database of lead contacts and revenue goals that are on Botco.ai’s roadmap that are not live that will provide further enhancement to an already great product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

Shane M.

Consumer Support Manager

Information Technology and Services

### "A solution for assisting a large volume of consumers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 18, 2022

\- The support team at Botco.ai has our back and has been very responsive in all that we have needed to get the chatbot up and keeping things running smooth. We are very pleased!!

Pros

\- We are very impressed with the Botco.ai chatbot’s ability to assist with such a large volume of consumer’s in answering important questions and then if needed, route those consumers into our ticketing system for an agent to respond. - A key feature for us is that Botco.ai is a HIPAA-compliant platform which allows us to have meaningful conversations with consumers who are seeking vaccine information through MyIR (our vaccine record keeping app) and through multiple State health departments. - By using Botco.ai, we have been able to handle millions of consumer questions about vaccine records without always having to burden our call center. We are easily able make changes to conversations in real time, giving consumers the latest updates as vaccination information changes.

Cons

\- Unfortunately, Botco.ai has not yet been able to integrate into our ticketing support software and has only been able to send email responses to the system instead. The good news is that Botco is working with our IT folks to see if they can get integrated in. We look forward to that change.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HV

Hrvojka V.

Provider Support Manager

Information Technology and Services

### "Botco.ai is a great platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 13, 2022

Pros

Botco.ai is a HIPAA-compliant platform which is crucial for our business, it allows us to provide complete and accurate guidance to our users. The Botco.ai integrated dashboard gives us invaluable analytics data. This allows us to not only understand consumer behavior, but also improve our user experience. Their customer support team is the best! They are always available to help and their expertise has been critical in creating effective workflows.

Cons

The Botco team is currently working to improve the dashboard metrics to have a live view reporting key metrics. That is going to make the software even better.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Hello Hrvojka! Thanks for your positive and constructive feedback! We are continuously working on the product to make it easier for you to use and to help you get more actionable insights to improve your business. Please always reach out to your customer success team with any questions or concerns, and thanks again for the kind words and for allowing Botco.ai to be a part of STCHealth's goal of connecting the entire healthcare ecosystem and building a path to a healthier future!

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