# Quvu Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Quvu Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/248596/Quvu --- # Quvu Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 12, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Quvu ## What is Quvu? Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording. ## What is Quvu used for? [Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Quvu?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://pebble-tree.co.uk/&name=Quvu) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Quvu 4.2 (5) VS. [4.8 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price £99 Per Feature Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.8 (323) Value For Money 4.2 (5) Value For Money 4.7 (250) Customer Service 4.2 (5) Customer Service 4.8 (315) ## Quvu alternatives [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Escalation System alerts about the need to escalate an issue or request Answering Machine Detection Screen and filter calls that get sent to voicemail inboxes/answering machines Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Auto-Dialer System that automatically dials calls Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Quvu 45 features Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Screen and filter calls that get sent to voicemail inboxes/answering machines Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Predefined actions automatically performed on the occurance of specific events Federal Communications Commission (FCC) compliance Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Agents choose who to call and when Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Record live video calls to play later View and track pertinent metrics to find patterns and gain insights from data Computer-based system that allows users to send and receive voice messages A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.0 (5) 4.0 Based on 5 reviews ## Pricing Value for money 4.2 (5) Basic £99.00 Per Feature, Value for money 4.2 (5) 4.2 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(3) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent Keiron E. Managing director Telecommunications ### "poor service overall" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 15, 2021 Had a dialler with this company for a few years, upon coming to the end of the contract the company changed the terms of the contract, by only offering 24 months or 36-month contracts, they tried to trap me and did not allow me to continue on a rolling basis, I, therefore, moved suppliers. When I signed up the system had some good features and I stayed with the company for ease, upon comparing the market I found lots better options Pros the dialler looks slick and is easy to use Cons slow for calls, voicemail pick up is not good reporting is not automated and is poor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 19, 2021 Hi Keiron, Thank you for your review; we're sorry to hear your comments of our Quvu dialler. Our payment model for the Quvu service is contract-based and has been for some time. Not only does this allow us to offer better support and assistance, it also holds ourselves up to a higher standard by agreeing to higher service-levels. At no point did we ever intend to trap you and we apologise if you felt this way. We have many customers happy with the service overall, most mention the speed of the dialler as a positive. That said, we're always looking to improve the service, with new features coming every couple of months. We'll take on your feedback and see what we can do going forward. Thanks, The Quvu Team. MG Md Golam D. Grad Asst. Higher Education ### "Good enough for Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2021 I love how versatile this software is. It does its job. Pros I like how nicely this software is designed. The UI is actually very simple to navigate. And the options are immense. Cons They could improve more human contact. The staff number can be increased. But overall, it does its job pretty well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2021 Thank you for your review, we're glad you highlighted the options our software offers and we have more on the way! PC Paul C. National sales manager Retail ### "Great Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2021 overall experience good. Pros Ease of set up and great user interface, good to manage teams Cons Would like some bespoke features. and possibly an FAQ section Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2021 Thank you for your review, we've taken your feedback on board and will look to include an FAQ section on our next version of our website! KB Kev B. Head of Operations Outsourcing/Offshoring ### "Quvu Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 29, 2021 Any issues that we have are resolved incredibly quickly. Both me and my staff have great rapport with all of the staff at Quvu. Very positive experience overall Pros Very simple and very effective. No real adaption period necessary for the staff Cons Nothing stands out here but there is always room for improvement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2021 Thank you very much for your review, we're always striving to improve our product so hopefully you will see further improvements in the months ahead! MS Michael S. Operations Director Environmental Services ### "A trusted partnership!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2021 The software is great, the service is out of this world. The team are so patient in helping myself and my team to understand how it works and how to get the best out of our contact centre operations. If a report doesn't exist then we chat together and if it is possible it's created. If we're not sure of how to run a campaign etc then we trust the expertise of QUVU in their approach and judgement and the results have been excellent so far. Pros QUVU is an incredibly powerful tool that can adapt to the needs of the business regardless if you are running inbound/outbound or specific campaigns then this is the tool for you. We moved all of our business to remote working in March 2020 due the global pandemic and the QUVU platform has never failed us. Our staff can use it with ease, our management team use the data to constantly improve the business and I can't recommend this platform enough. Cons There are no cons as we work in close partnership for development and improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 2, 2021 Thank you for your review Michael! We're glad you're happy with the service and we look forward to providing our platform to you for many years to come! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)