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Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording.
Provider
Pebbletree
Located In
United Kingdom
Foundation
2005
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, In Person, Live Online
Support
Chat
Call center solution that assists businesses of all sizes with predictive dialing, call recordings, inbound, outbound & blended solutions.
Content Source: Quvu
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Quvu Reviews
"A trusted partnership!"
Overall: The software is great, the service is out of this world. The team are so patient in helping myself and my team to understand how it works and how to get the best out of our contact centre operations. If a report doesn't exist then we chat together and if it is possible it's created. If we're not sure of how to run a campaign etc then we trust the expertise of QUVU in their approach and judgement and the results have been excellent so far.
Pros: QUVU is an incredibly powerful tool that can adapt to the needs of the business regardless if you are running inbound/outbound or specific campaigns then this is the tool for you. We moved all of our business to remote working in March 2020 due the global pandemic and the QUVU platform has never failed us. Our staff can use it with ease, our management team use the data to constantly improve the business and I can't recommend this platform enough.
Cons: There are no cons as we work in close partnership for development and improvements.
Vendor Response
"Good enough for Business"
Overall: I love how versatile this software is. It does its job.
Pros: I like how nicely this software is designed. The UI is actually very simple to navigate. And the options are immense.
Cons: They could improve more human contact. The staff number can be increased. But overall, it does its job pretty well.
Vendor Response
"poor service overall"
Overall: Had a dialler with this company for a few years, upon coming to the end of the contract the company changed the terms of the contract, by only offering 24 months or 36-month contracts, they tried to trap me and did not allow me to continue on a rolling basis, I, therefore, moved suppliers. When I signed up the system had some good features and I stayed with the company for ease, upon comparing the market I found lots better options
Pros: the dialler looks slick and is easy to use
Cons: slow for calls, voicemail pick up is not good reporting is not automated and is poor
Vendor Response
"Quvu Review"
Overall: Any issues that we have are resolved incredibly quickly. Both me and my staff have great rapport with all of the staff at Quvu. Very positive experience overall
Pros: Very simple and very effective. No real adaption period necessary for the staff
Cons: Nothing stands out here but there is always room for improvement
Vendor Response
"Great Value"
Overall: overall experience good.
Pros: Ease of set up and great user interface, good to manage teams
Cons: Would like some bespoke features. and possibly an FAQ section
Vendor Response
