--- title: "Support.cc Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Support.cc Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/248602/Supportcc/" page_type: "product" language: "en" --- # Support.cc Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Support.cc ## What is Support.cc? Support.cc by 500apps is an all-in-one help desk ticketing system that provides your customers with faster and more helpful support. You can manage tickets, track the status of their queries, and provide an inbuilt knowledge base to take care of all your customers' needs with little effort. It helps provide customer service, enhance productivity, increase customer satisfaction, and save time and money. Subscribers have access to 50 apps for $14.99 per month plus a 14-day free trail. ## What is Support.cc used for? [Service Desk](https://www.capterra.com/service-desk-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Support.cc Overview Updated September 2026 AI summary Support.cc provides help desk and service desk capabilities for organizations of all sizes, supporting customer support teams with ticket management, SLA tracking, live chat, and multi-channel communication. It includes customizable reports, knowledge base management, workflow tools, and integrations with popular email platforms. Support.cc is available as a cloud-based or desktop solution across multiple operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Support.cc 5.0 (3) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.5 (3,420) Value For Money 5.0 (3) Value For Money 4.4 (2,806) Customer Service 5.0 (3) Customer Service 4.5 (2,990) ## Support.cc alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about Support.cc Overview ### What company size and specific industries is Support.cc built for? Support.cc is designed for large enterprises and small and medium enterprises in retail and e-commerce, telecommunications and IT, BFSI, travel and hospitality, education, health care, and other industries. It fits organizations that need customer support across a broad range of business sectors. Features and Usability ### What are the key features of Support.cc? Support.cc offers help desk management with ticket management, support ticket tracking, and SLA management, plus customer communication through live chat, email management, and multi-channel communication. It also includes automated routing, alerts and notifications, a self-service portal, knowledge base management, analytics, reporting, workflow management, and access controls. Integrations ### Which third-party tools and platforms does Support.cc integrate with? Support.cc integrates with email and delivery platforms including Amazon SES, Brevo Marketing Platform, Gmail, Mailjet, and SMTP. These built-in connections support sending and managing messages across commonly used email services. Getting Started and Support ### What training and onboarding options does Support.cc offer? Support.cc provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup and feature review. Getting Started and Support ### What customer support options does Support.cc offer? Support.cc provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users several ways to get help, find answers, and contact support directly. No reviewer feedback about support experience is available, so no claims can be made about response speed or helpfulness. ## Features AI summary Based on 1,020 Service Desk reviews Capterra reviewers highlight these as the top features buyers look for in Service Desk software: - **Support Ticket Management** (**53%** of reviewers rated this feature as critical) - **Incident Management** (**53%**) - **Service Level Agreement (SLA) Management** (**46%**) Support.cc supports **Support Ticket Management** and **Service Level Agreement (SLA) Management**, giving teams a way to organize incoming requests and track service commitments more consistently. However, it does not include **Incident Management**. Instead, it offers other important capabilities that reviewers also value, including **Real-Time Notifications** (**42%**), **Alerts/Notifications** (**40%**), and **Self Service Portal** (**37%**). These features help teams respond faster to updates, keep users informed, and reduce repetitive support requests, allowing businesses to manage service operations more efficiently. Support Ticket Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Service Level Agreement (SLA) Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Alerts/Notifications 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Self Service Portal 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Email Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Multi-Channel Communication 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Support.cc 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Cloud $14.99 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/)[ Mailjet](https://www.capterra.com/p/130105/Mailjet/)[ Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)[ SMTP](https://www.capterra.com/p/180513/SMTP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Executive-Content design Arts and Crafts ### "Helped my Business to grow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 4, 2022 Pros We have used the support.cc app for free for 14 Days before subscription. The features are very user friendly and helped the business to grow. We use canned messages and group management options in the app. The price is unbelievably low, 500apps offers all 50 apps for just $14.99. I strongly recommend this app for business growth Cons Nothing found so far, may be I’ll write after few more months usage Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Nikhil Kumar J. Data Analyst Internet ### "Value for money " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2022 Pros I got to know about support.cc from linkedin. I used a free account which was very easy, It helps me with different features like ticket management, contact management and CRM app integration. I recommend using it for your business Cons All looks good for the price it is best in market Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Rishu J. Assistant System Engineer Information Technology and Services ### "Review of Support.cc" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2022 It is very good Pros I got to know about support.cc from my business friend. I signed up for a free account and it was set up in minutes. It provides all the features like ticket management, contact management and CRM app integration for your business needs. I recommend using it for your business Cons Nothing to dislike. Every feature is very good and user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.