--- title: "BotUp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BotUp Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/248614/Botup/" page_type: "product" language: "en" --- # BotUp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BotUp ## What is BotUp? BotUp by 500apps is a chatbot software that helps build your chatbot without coding. Automate conversations with your customers, gather information, make appointments, engage in eCommerce, and provide support. Seamlessly integrate a chatbot with popular messaging apps to solve common customer problems, increase sales, and improve overall customer satisfaction. Leverage built-in CRM and robust analytics dashboard to better understand your bots and target the right audiences at the right time. ## What is BotUp used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BotUp Overview Updated September 2026 AI summary BotUp provides businesses of all sizes with a chatbot solution designed to automate customer support, lead qualification, and sales or marketing interactions across multiple channels. Featuring AI-driven automated responses, natural language processing, code-free development, and customizable branding, BotUp supports deployment on cloud and web-based platforms, and includes tools such as live chat, sentiment analysis, and workflow automation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BotUp 4.5 (6) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (6) Ease Of Use 4.8 (73) Value For Money 4.0 (4) Value For Money 4.4 (58) Customer Service 4.4 (5) Customer Service 4.7 (52) ## BotUp alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [View all alternatives](https://www.capterra.com/p/248614/Botup/alternatives/) ## FAQs about BotUp Overview ### What company size and specific industries is BotUp built for? BotUp is designed for freelancers, small businesses, mid-size businesses, and large enterprises. It fits organizations of all sizes rather than a single industry, making it suitable for teams that need a chatbot platform across a broad range of business environments. Features and Usability ### What are the key features of BotUp? BotUp offers chatbot creation with code-free development, pre-configured bot templates, and natural language processing. It includes automated responses, automated routing, and intent recognition for support workflows, plus lead capture, lead qualification, and proactive chat for sales and marketing. Common features include live chat, transcripts, analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does BotUp integrate with? BotUp connects natively to Slack, Twilio, and WhatsApp. These integrations cover team communication and messaging channels, giving BotUp compatibility with widely used collaboration and customer contact platforms. Getting Started and Support ### What training and onboarding options does BotUp offer? BotUp provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for setup and feature review. Getting Started and Support ### What customer support options does BotUp offer? BotUp provides email/help desk support, FAQ/forum resources, a knowledge base, phone support, 24/7 live rep assistance, and chat. These channels give users multiple ways to find answers or contact support, though no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) BotUp supports all three of the features reviewers value most: **Automated Responses**, **Language Detection**, and **Natural Language Processing**. Together, these capabilities help businesses respond faster, understand user language automatically, and handle more natural conversations, allowing teams to improve customer support efficiency and deliver more relevant interactions at scale. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules BotUp 29 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.0 (4) ### Starting price Free trial available Value for money 4.0 (4) 4.0 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.5 Based on 6 reviews Filter by rating 5(4) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent PV Panyam V. Digital Marketing Associate E-Learning ### "Easy Interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2022 Pros My experience with BotUp by 500apps has been great so far. Previously, I have used tools that did a small part of what BotUp offers but weren't a complete solution. Thankfully, BotUp offers a complete solution. This lets us engage with users. Cons It's been good so far. I have been using it daily for about 6 months now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Shoukhin M. Founder & SEO E-Learning ### "Automatic AI Chat to Boost your Sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 18, 2022 I have had a great experience with Chatbot. Automated response was impressive and the program just worked flawlessly from there. Pros Botup is an automatic AI chat that helps you boost your sales. The AI chatbot can be used to provide information or to buy products or services. By using Botup AI scripts on your website, you can track where people are coming from so you can serve them better. This will also save a lot of time and effort; this way, you'll have more time to focus on other aspects of your business. Cons Botup could use an improved graphical user interface to make the experience smoother. Botup could provide some detailed information about visitors to analyze them more effectively. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Did you find that live chat was taking up too much time or becoming a hassle? You may want to switch to botup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Md Sazzad M. Sr. Officer Mechanical or Industrial Engineering ### "Awesome AI " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 4, 2022 The AI chatbot has been designed to cater specifically to an e-commerce business. It is a great way to increase conversion, lead generation, and sales. It has a user-friendly interface and is highly customizable. Pros Botup is full of features and makes it easier for users to communicate with the bot. The visual flows are also, in general, easy-to-use. AI scripts are finding ways to allow you to benefit from their invention by doing things like allowing you to know when people come into your website so you can provide a great experience for everyone. Botup’s AI features allow your business to reach more potential customers, which will increase your sales. You can also get real insight and data with chatbots that let you track historical records, overall progress, and have better insights. Cons This does not have a direct integration with WordPress, but it can be used in a lot of different ways and appears to work quite well. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Livechat doesn't have features like AI Botup, Facebook and WhatsApp integration is a bonus with Botup. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Founder Civil Engineering ### "Visual Flow Creator is just awesome." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 20, 2022 Overall experience with Botup is fine and hope to use this in the future. But i must say they should improve UI design more. Pros Botup provides a lot of features. Functions are also and easy for all of users. The most suitable system for business management . Like other users i also liked visual flow creator. Cons I liked all of the features except UI design of this system, i think they should improve and make more attractive UI. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User ios developer Accounting ### "Fantastic for my business! Necessary" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2021 Pros program necessary for any type of business management, easy and comfortable to use Cons some more functionality, perhaps more analysis management Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Marketing Manager E-Learning ### "UI could be made better" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 10, 2021 Overall this is a decent product and has the potential to be better provided they improve the overall UI and UX of the product. Pros The product is rich in features. It has got all the good things one would expect from a bot. The visual flow creator is also good. Cons I don't like the UI, it looks cluttered. They should spend more time improving it and making it much more simple. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.