# VoxDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VoxDesk Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/248615/VoxDesk --- # VoxDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoxDesk ## What is VoxDesk? VoxDesk is a cloud-based call center software solution that helps users with call scripts, automated dialing, notifications and more. The software also offers features such as productivity tracking, reports and analytics, sales integrations and more. ## What is VoxDesk used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoxDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://500apps.com/&name=VoxDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoxDesk 4.3 (4) VS. [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.8 (868) Value For Money 4.3 (3) Value For Money 4.5 (780) Customer Service 4.8 (4) Customer Service 4.6 (799) ## VoxDesk alternatives Highest Rated [4.8 (320)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,778)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Computer Telephony Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Predictive Dialer 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System calls multiple numbers at once and connects the agent to the first number that answers VoxDesk 30 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System that automatically dials calls Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Manage, store and organize emails within the system or via third-party apps A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 4.3 (3) ### Starting price Contact vendor for pricing Free trial available Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Amazon Polly](https://www.capterra.com/p/211095/Amazon-Polly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(1) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User HR Recruiter Human Resources ### "VoxDesk has been incredibly helpful in a variety of ways." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 14, 2023 Pros The user interface has proven to be extremely intuitive and user-friendly to me. I was able to navigate it effortlessly without any formal training. Additionally, the customer care setup for both inbound and outbound calls is simple, and integrating it with my salesforce is a breeze. At present, the click-to-call feature and other similar functions are performing admirably from my perspective. Cons There are no complications whatsoever; the website is easy to navigate, comprehensive, and user-friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PA Palaparthi A. Achieving Seamless Operations Enabled by VoxDesk Pharmaceuticals ### "Achieving Seamless Operations Enabled by VoxDesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2023 Pros I'm truly amazed by VoxDesk! The level of user-friendliness is unmatched - even newcomers can dive in without needing any training. I can effortlessly log in and begin handling tasks/calls. The way it seamlessly integrates with our CRM is impressive, and all the crucial details are right there on the screen. The reporting functionality is exceptional, providing invaluable support in assessing our team's performance. In my opinion, VoxDesk is a definite success! Cons I can't find any faults to mention regarding this tool. Its operation is smooth, and I'm thoroughly content with the exceptional experience I'm enjoying from this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Quality Assurance Officer Pharmaceuticals ### " A Superior Product for Call Centers Worth Your Consideration" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 27, 2023 Pros My involvement with VoxDesk has been outstanding! Its unparalleled ease of use implies no training time for new employees; simply log in and begin working or phoning immediately. The seamless integration with CMR simplified the entire procedure. All critical information is clearly shown on the screen, and the reporting capabilities are outstanding, greatly assisting in evaluating staff performance. Cons This program is so effective that I have no problems at all, therefore I'm quite satisfied. Each function works well, and I am delighted with the faultless experience it offers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VV Vishnu V. Marketing manager E-Learning ### "Easy to Use and Reliable software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 26, 2022 Pros It has a simple user interface that can be used to track the status of agents in real-time and get daily reports, as well as the features that allow you to listen to recorded or live calls made by agents. Cons While it is a great tool, the user interface needs to be updated to make it more useful. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)