--- title: "BackupAssist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BackupAssist Software - reviews, pricing plans, popular comparisons to other Server Backup products and more." source_url: "https://www.capterra.com/p/248637/BackupAssist/" page_type: "product" language: "en" --- # BackupAssist Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BackupAssist ## What is BackupAssist? BackupAssist is backup and recovery software for Windows servers that helps organizations become cyber-resilient. Launched in 2002, BackupAssist provides comprehensive backup and recovery options for physical and virtual Windows servers, including full server backups, file-based backups with version history, and support for backing up to multiple destinations like local disks, NAS devices, and the cloud. The software includes cybersecurity features like CryptoSafeGuard to protect backups from ransomware. ## What is BackupAssist used for? [Backup](https://www.capterra.com/backup-software/)[Server Backup](https://www.capterra.com/server-backup-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $279 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BackupAssist?[Manage this product listing](https://www.g2.com/products/backupassist/claim_requests/new?auto=true) ## BackupAssist Overview Updated August 2026 AI summary BackupAssist offers small businesses a suite of server backup and data protection tools designed to address backup scheduling, bare-metal restore, disaster recovery, and secure data storage needs. With deployment options across cloud, web, and Windows environments, it supports encryption and includes ransomware protection, making it suitable for organizations seeking to safeguard critical data and ensure business continuity. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BackupAssist 4.8 (13) VS. [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting Price $279 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.7 (1,201) Value For Money 4.7 (10) Value For Money 4.4 (1,039) Customer Service 4.2 (10) Customer Service 4.5 (726) ## BackupAssist alternatives [4.8 (77)](https://www.capterra.com/p/154905/Veeam-Availability-Suite/reviews/) Starting price $428.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [IDrive](https://www.capterra.com/p/171884/IDrive/) [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171884/IDrive/) [Salesforce Backup](https://www.capterra.com/p/265572/Salesforce-Backup/) [4.8 (80)](https://www.capterra.com/p/265572/Salesforce-Backup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/265572/Salesforce-Backup/) Highest Rated [Macrium Reflect Workstation](https://www.capterra.com/p/160544/Macrium-Reflect/) [4.8 (123)](https://www.capterra.com/p/160544/Macrium-Reflect/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160544/Macrium-Reflect/) [View all alternatives](https://www.capterra.com/p/248637/BackupAssist/alternatives/) ## FAQs about BackupAssist Overview ### Which roles and teams benefit most from BackupAssist? BackupAssist is most used by IT administrators, systems engineers, and technology leaders who need reliable server backups, fast recovery, and simplified disaster readiness. Operations managers and business owners benefit from protecting core business data and keeping systems available, while office and support teams rely on it to reduce downtime and maintain continuity. Answer based on 13 reviews Overview ### What company size and specific industries is BackupAssist built for? BackupAssist is designed for small to midsize businesses that need support with data restoration, disaster recovery, site management, and ransomware defense. It is aimed at organizations seeking backup and recovery tools rather than a specific industry, making it suitable for many business sectors with similar needs. Features and Usability ### What are the key features of BackupAssist? BackupAssist offers backup scheduling, bare-metal restore, cloud backup, and disaster recovery for data protection and system recovery. It also includes encryption, ransomware protection, secure data storage, remote server options, and web access/restoration for managing backups and restoring files across different environments. Pricing ### How much does it cost and what fees or limitations are included? BackupAssist starts at $39.9 per year for the WFH yearly site license, which protects work-from-home Windows 10 machines. The Classic plan costs $279 per year as a flat rate and can be purchased standalone or with BackupCare. A free trial is available. Getting Started and Support ### What training and onboarding options does BackupAssist offer? BackupAssist provides webinars, documentation, and videos to help teams get started. Webinars support live or scheduled guidance, documentation offers written reference for setup and features, and videos provide visual walkthroughs for learning key tasks and reviewing steps at any time. Getting Started and Support ### What customer support options does BackupAssist offer? BackupAssist provides email/help desk, FAQ/forum, phone support, and chat. Support coverage is listed clearly, but there is no reviewer feedback available here to describe response speed, helpfulness, or common frustrations. The available channels can still guide users seeking direct assistance or self-service information. ## Features AI summary Based on 965 Server Backup reviews Capterra reviewers highlight these as the features buyers care about most when choosing server backup software: - **Disaster Recovery** (**70%** of reviewers rated this feature as critical) - **VM Backup** (**73%**) - **Incremental Backup** (**48%**) BackupAssist supports **Disaster Recovery**, which is one of the main capabilities reviewers look for in this category. However, it does not include **VM Backup** or **Incremental Backup**. Instead, it offers other important features that reviewers also value, including **Secure Data Storage** (**61%**), **Encryption** (**52%**), and **Backup Scheduling** (**51%**). These features help businesses protect backup data, plan backups more consistently, and improve recovery readiness, giving teams more control over data protection and business continuity. Disaster Recovery 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan and implement business continuity measures in case of unforeseen events Secure Data Storage 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Encryption 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Convert data into a code for security Backup Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Bare-Metal Restore 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery Cloud Backup 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of backing up of files and applications to cloud-based remote servers for protection of data BackupAssist 8 features ### All Features - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Bare-Metal Restore: Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Encryption: Convert data into a code for security - Ransomware Protection: Protects systems from ransomware attacks and mitigates attack risks - Secure Data Storage: Securely stores data to prevent data loss or breaches - Web Access/Restoration: Web Access/Restoration --- Get Advice We can help you find the software with the features you need. Features 4.8 (13) 4.8 Based on 13 reviews ## Pricing Value for money 4.7 (10) Free Trial [View pricing plan details](https://www.capterra.com/p/248637/BackupAssist/pricing/) BackupAssist Classic $279.00 Flat Rate,Per Year It includes: - Ability to Manage via Multisite Manager - Access to Our Cyber-Resilience Briefings - Annual Tune-up Consultation & Cyber-Resilience Audit - Crypto Safeguard and Ransomware Protection - Free Product Upgrades - Phone and Email Technical Support BackupAssist WFH $39.90 Flat Rate,Per Year It includes: - Back up in the Cloud - Back up Locally - Cyber-Security Features Combat Ransomware and Hacking - Protect Systems and Files BackupAssist ER $399.00 Flat Rate,Per Year Value for money 4.7 (10) 4.7 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (10) 4.2 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SC sheryl C. Operations Manager Apparel & Fashion ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 It was very easy to use. It had all my info from the last renewal. I will continue to use this company. Pros Easy to use. All info I needed was right there. I highly recommend this company and their version of back up. Cons It did not let me indicate with of my two servers it was for. Other than that I highly recommend this company. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DH Donald H. Systems Administrator Architecture & Planning ### "Best Backup Hands Down" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2023 Been using the software for over 15 years... it has been extremely reliable. Pros Ease of use for daily incremental. Top notch support team Cons Can be difficult to determine cause of backup failures. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DL Darin L. Owner Information Services ### "Quality Backup Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2022 The software has done an excellent job. I have had very little need to interact with the software over the last several years. Pros I like the fact that BackupAssist scans for any malware prior to building the backup file. Cons I have not cons at this time. Support has been excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Joshua B. Marketing Exec Construction ### "Great server backup solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2020 Pros Great peace of mind knowing that I can very quickly restore a server with previous config and data Cons No availability on other operating systems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Matt P. Director of Technology Education Management ### "Hassle-free backups everyday!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 6, 2019 We've been using BackupAssist for 7 or 8 years now and have been very happy with it. We back up our servers to a NAS device in another one of our buildings. The backups always run as expected and we receive a detailed report via email after the backup is complete. We've never tried the bare metal restores but the file restore process is quick and easy. The software is also updated very regularly. Pros This software offers so much bang for the buck. It backs up our servers reliably and consistently and also runs scans for potential ransomware during the backups. Restoring data is easy when it's needed. Add-ons are available for Hyper-V, Exchange, SQL, and cloud backup. Cons While I like having the ransomware scans, they can significantly increase the time it takes to complete the backup. It can be turned off though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS David S. IT Support Information Technology and Services ### "Good software. Hostile support." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 April 20, 2019 We have been using it to backup customer servers for local and cloud backups for years with (thankfully) few issues. When there is an issue I typically have to figure it out because their support is less than helpful. Pros It backs up our servers. It's relatively easy to configure and sends comprehensive reports and success/failure of the backup. Cons The support. I don't typically contact support, but when I do I have a real problem. Support will respond with a terse and often incorrect fix and immediately close my support ticket. When I reply back I get snarky and rude replies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jennifer T. Director of operations Transportation/Trucking/Railroad ### "Fast recovery " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 24, 2018 Pros I used this at a previous company I worked for. The recovery time was so fast, it didn't even interrupt my work day. I highly recommend it. Cons Nothing. The program was fast and efficient and did what it was supposed to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Aaron P. Owner Construction ### "Super fast & reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 24, 2018 Pros Quick setup, user friendly, recovery is simple and quick. Cons I havent found anything yet that I do not like Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jennifer P. BDC Supervisor Automotive ### "Great Product and Price" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 19, 2018 Pros The price is great for the service that you're getting. It works well with all of our systems. Cons Not too much I can say bad about it. It's not very well known yet. I hope that changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User IT Manager Sports ### "An excellent product for simple backups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 14, 2018 Pros Price, Easy to install and setup, simple licensing model Cons Descriptions of backups and incremental backup jobs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/248637/BackupAssist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.