# BackupAssist Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about BackupAssist Software - reviews, pricing plans, popular comparisons to other Server Backup products and more.

Source: https://www.capterra.com/p/248637/BackupAssist

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# 

 BackupAssist Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

BackupAssist

## What is BackupAssist?

BackupAssist is backup and recovery software for Windows servers that helps organizations become cyber-resilient. Launched in 2002, BackupAssist provides comprehensive backup and recovery options for physical and virtual Windows servers, including full server backups, file-based backups with version history, and support for backing up to multiple destinations like local disks, NAS devices, and the cloud. The software includes cybersecurity features like CryptoSafeGuard to protect backups from ransomware.

## What is BackupAssist used for?

[Backup](https://www.capterra.com/backup-software/)[Server Backup](https://www.capterra.com/server-backup-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/)

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$279

Flat Rate, Per Year

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BackupAssist

4.8 (13)

VS.

[4.6 (1,199)](https://www.capterra.com/p/171884/IDrive/reviews/)

Starting Price

$279

Flat Rate, Per Year

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (13)

Ease Of Use

4.5 (1,199)

Value For Money

4.7 (10)

Value For Money

4.7 (1,037)

Customer Service

4.2 (10)

Customer Service

4.5 (724)

## BackupAssist alternatives

Highest Rated

[4.7 (216)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Starting price

Contact vendor for pricing

[4.7 (94)](https://www.capterra.com/p/155742/CloudAlly/reviews/)

Starting price

$1.50

Per User, Per Month

[4.7 (74)](https://www.capterra.com/p/162943/Comet-Backup/reviews/)

Starting price

$19.00

Per User, Per Month

[4.7 (144)](https://www.capterra.com/p/155180/Backblaze-for-Business/reviews/)

Starting price

$6.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/248637/BackupAssist/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Backup Scheduling

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Schedule automatic backups by selecting the frequency of data backup jobs

Disaster Recovery

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Plan and implement business continuity measures in case of unforeseen events

Encryption

5.0 (2)

150.00% of 2 reviewers that rated this feature as important or highly important

Convert data into a code for security

Bare-Metal Restore

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery

Cloud Backup

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process of backing up of files and applications to cloud-based remote servers for protection of data

Secure Data Storage

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Securely stores data to prevent data loss or breaches

BackupAssist 8 features

Schedule automatic backups by selecting the frequency of data backup jobs

Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery

Process of backing up of files and applications to cloud-based remote servers for protection of data

Plan and implement business continuity measures in case of unforeseen events

Convert data into a code for security

Protects systems from ransomware attacks and mitigates attack risks

Securely stores data to prevent data loss or breaches

Web Access/Restoration

Get Advice

We can help you find the software with the features you need.

Features

4.8 (13)

4.8

Based on 13 reviews

## Pricing

Value for money

4.7 (10)

Free Trial

[View pricing plan details](https://www.capterra.com/p/248637/BackupAssist/pricing/)

BackupAssist Classic

$279.00

Flat Rate,Per Year

It includes:

-   Ability to Manage via Multisite Manager
-   Access to Our Cyber-Resilience Briefings
-   Annual Tune-up Consultation & Cyber-Resilience Audit
-   Crypto Safeguard and Ransomware Protection
-   Free Product Upgrades
-   Phone and Email Technical Support

BackupAssist WFH

$39.90

Flat Rate,Per Year

It includes:

-   Back up in the Cloud
-   Back up Locally
-   Cyber-Security Features Combat Ransomware and Hacking
-   Protect Systems and Files

BackupAssist ER

$399.00

Flat Rate,Per Year

Value for money

4.7 (10)

4.7

Based on 10 reviews

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## Support, customer service and training options

Customer Service

4.2 (10)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (10)

4.2

Based on 10 reviews

## User reviews

Overall rating

4.8

Based on 13 reviews

Filter by rating

5(11)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SC

sheryl c.

Operations Manager

Apparel & Fashion

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 10, 2025

It was very easy to use. It had all my info from the last renewal. I will continue to use this company.

Pros

Easy to use. All info I needed was right there. I highly recommend this company and their version of back up.

Cons

It did not let me indicate with of my two servers it was for. Other than that I highly recommend this company.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DH

Donald H.

Systems Administrator

Architecture & Planning

### "Best Backup Hands Down"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 21, 2023

Been using the software for over 15 years... it has been extremely reliable.

Pros

Ease of use for daily incremental. Top notch support team

Cons

Can be difficult to determine cause of backup failures.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DL

Darin L.

Owner

Information Services

### "Quality Backup Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 26, 2022

The software has done an excellent job. I have had very little need to interact with the software over the last several years.

Pros

I like the fact that BackupAssist scans for any malware prior to building the backup file.

Cons

I have not cons at this time. Support has been excellent.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JB

Joshua B.

Marketing Exec

Construction

### "Great server backup solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 4, 2020

Pros

Great peace of mind knowing that I can very quickly restore a server with previous config and data

Cons

No availability on other operating systems

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MP

Matt P.

Director of Technology

Education Management

### "Hassle-free backups everyday!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 6, 2019

We've been using BackupAssist for 7 or 8 years now and have been very happy with it. We back up our servers to a NAS device in another one of our buildings. The backups always run as expected and we receive a detailed report via email after the backup is complete. We've never tried the bare metal restores but the file restore process is quick and easy. The software is also updated very regularly.

Pros

This software offers so much bang for the buck. It backs up our servers reliably and consistently and also runs scans for potential ransomware during the backups. Restoring data is easy when it's needed. Add-ons are available for Hyper-V, Exchange, SQL, and cloud backup.

Cons

While I like having the ransomware scans, they can significantly increase the time it takes to complete the backup. It can be turned off though.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DS

David S.

IT Support

Information Technology and Services

### "Good software. Hostile support."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

April 20, 2019

We have been using it to backup customer servers for local and cloud backups for years with (thankfully) few issues. When there is an issue I typically have to figure it out because their support is less than helpful.

Pros

It backs up our servers. It's relatively easy to configure and sends comprehensive reports and success/failure of the backup.

Cons

The support. I don't typically contact support, but when I do I have a real problem. Support will respond with a terse and often incorrect fix and immediately close my support ticket. When I reply back I get snarky and rude replies.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JT

Jennifer T.

Director of operations

Transportation/Trucking/Railroad

### "Fast recovery "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

December 24, 2018

Pros

I used this at a previous company I worked for. The recovery time was so fast, it didn't even interrupt my work day. I highly recommend it.

Cons

Nothing. The program was fast and efficient and did what it was supposed to.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AP

Aaron P.

Owner

Construction

### "Super fast & reliable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

December 24, 2018

Pros

Quick setup, user friendly, recovery is simple and quick.

Cons

I havent found anything yet that I do not like

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jennifer P.

BDC Supervisor

Automotive

### "Great Product and Price"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

December 19, 2018

Pros

The price is great for the service that you're getting. It works well with all of our systems.

Cons

Not too much I can say bad about it. It's not very well known yet. I hope that changes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

IT Manager

Sports

### "An excellent product for simple backups"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 14, 2018

Pros

Price, Easy to install and setup, simple licensing model

Cons

Descriptions of backups and incremental backup jobs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/248637/BackupAssist/reviews/)

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