# goHappy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is goHappy the right Team Communication solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248658/goHappy/reviews --- goHappy 4.9 (33) [View alternatives](https://www.capterra.com/p/248658/goHappy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of goHappy Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews bb bonnie b Vice President, People OperationsRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I would rate goHappy's customer service at a 10 out of 10, and the employee engagement factor and ability to reach everyone at once is unparalleled!“ February 27, 2023 JD Jeanette D Corporate Director of HRHospitality, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Integration with payroll system was a little painful. “ July 19, 2022 KH Kristie H Human ResourceFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “User friendlyTeam EngagementConsistent & timely communication with all employeesNo apps needed for team membersOutstanding customer support“ January 31, 2023 HR Heather R Director of MarketingRetail, 201 - 500 employeesUsed the software for: Less than 6 months. “It is very easy to use, employees love it, and it takes a huge amount of responsibility and pressure of our store managers to need to communicate so many details to all their staff (some they don't see on a daily basis, and passing along a note simply isn't effective). “ January 30, 2023 bb bonnie b Vice President, People OperationsRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “A seamless integration...the more we use it, the more we like it.“ February 27, 2023 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan C. Chief Operations Officer Automotive Used the software for: Less than 6 months ### "Worth the Value Spent" June 30, 2022 5.0 This is helping lead to great changes among our team. Pros We have enjoyed being able to use GoHappy. We have a direct link into our HR system which gives us an up-to-date list to use. We have been able to communicate key company announcements to the employees knowing the list is acuate. The engagement survey had great participation for an hourly workforce. Cons The data provided is great. I come from a company with a robust process to get the data out to employees and gain feedback. I would like to see this developed more and the team was supportive to get us what we needed. Review Source Response from goHappy Labs July 11, 2022 Thanks for the review, Jonathan! The whole BT team has been fantastic to work with We are so glad we can play a role in helping create positive change among your team! It's so apparent how much the BT team genuinely cares about its employees. Thanks for your continued use of goHappy and your support! EM Emma M. PR and Community Specialist Retail Used the software for: 1-2 years ### "Happiest with GoHappy! " February 11, 2025 5.0 10/10 great experience. Our account rep, \[sensitive content hidden\], knows all the ins and outs to this platform. He knows which questions to ask and makes our follow-up meetings enjoyable. It's not typical when a platform can make me excited for the future, but goHappy has definitely made me excited for whats in store! Thank you to \[sensitive content hidden\] and the goHappy team. You guys are the best! Pros I enjoy the conveience of this platform, how user friendly it is, and how well-mannered and knowledgable the account reps are! Cons Sometimes links can be tricky when sending messages Review Source Response from goHappy Labs February 13, 2025 Thank you for the kind words, Emma! We love working with you and are excited for the future together! 😀 RB Rebecca B. VP of Human Resources Hospitality Used the software for: 6-12 months ### "Gibsons loves GoHappy!" December 1, 2022 5.0 Able to reach 2000 EEs easily and effectively. Launched Engagement Survey with texting technology and had participation that exceeded expectations. The support and communication form GoHappy has been exceptional - they are committed to their product, their customers and connecting people. Pros Ease of implementation and customer support Cons Selecting small groups of recipients by name (e.g. recognition) is a little clumsy, but there are improvements all the time! Review Source JR Jodi R. Sr Learning and Development Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "We are fans of goHappy!" January 9, 2025 5.0 10 stars PLUS! \[sensitive content hidden\] gives us such great advice and is always responsive/helpful. Pros Ease of the system, the availability of our representative, customized branding, all the options available (Companywide texts, New Hire/Exit/Custom surveys, Emergency Response). Cons We haven't experienced anything we don't like about goHappy! Review Source Response from goHappy Labs January 10, 2025 Thank you, Jodi! We love getting to partner with you on employee engagement! CB Constantina B. Inclusion and Engagement Manager Retail Used the software for: 6-12 months ### "Communication and Engagement with goHappy" October 18, 2024 5.0 My overall experience with goHappy has been fantastic! It’s an easy-to-use platform that really helped improve communication and engagement across our team. The ability to bridge the gap between corporate and frontline employees made a significant impact, and it made organizing events and staying connected much more efficient. Pros I like how goHappy helped bridge the gap between corporate and frontline teams, significantly increasing engagement this past year. The tool is incredibly easy to use and keeps everyone connected effortlessly! Cons I don’t really have anything I dislike about goHappy. Review Source AJ Amy J. HRIS and Operations Manager Oil & Energy Used the software for: Less than 6 months ### "Efficient and Reliable Communication" February 15, 2023 5.0 Overall, we highly recommend goHappy as a reliable and efficient text messaging platform for businesses. It has become a staple in our communication toolkit and has been instrumental in improving our overall communication efforts. Pros goHappy has proven to be a valuable asset to our communication strategy at work. The platform provides a convenient way to send short bursts of information to our employees from various departments, including HR, Safety, dispatchers, and even the CEO. One of the highlights of this service is its ability to integrate with our HRIS system, which automatically adds and removes employees as they are hired or terminated, saving us time and effort. Cons The only downside of the platform was the inability for employees to reply to messages. However, goHappy has recently introduced a new feature called Keywords, which allows us to set up automated responses to specific words, providing a solution to this issue. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[SlickText](https://www.capterra.com/p/155430/SlickText-com/) Review Source MT Michele T. VP of Operations Retail Used the software for: Less than 6 months ### "goHappy Takes Employee Communication to the NEXT LEVEL" July 22, 2022 5.0 From the very first call, our experience with goHappy as been fantastic. The support provided, training for use and regular check ins allow us to communicate with our goHappy team regularly and they are always fast to help with any hurdles that may come up. Pros goHappy is very user friendly and setting up a message to go out only takes minutes. Integrating the use of goHappy into our weekly communications helped us take the store level associate communication to a new level of consistency. Cons We use goHappy primarily for the informational and feel good stories. Communicating these out to our employees is very important to us and goHappy allows us to be consistent with those messages. We have been patiently waiting for predictive messaging to be rolled out so that we do not have to manually set up messages for items like birthdays, anniversaries and employment milestones. Review Source JE Jeremy E. Director of People and Culture Hospitality Used the software for: 2+ years ### "Front Line Communication Made Easy " June 28, 2022 5.0 Communicating with 2500 restaurant employees is tough. GoHappy has given us the ability to communicate to our Snoozers in the format which works best for them! Pros First, the people behind the product. They are passionate, kind, caring, smart, innovative and all around incredible humans. The team at GoHappy has truly become a partner to our business. Their customer service is superb! Second, we love how easy it is to use GoHappy. They have made communication with our front line workers easy. Their software plays an integral role in our engagement strategy. Cons All the things I would list here are being addressed in their upcoming release. Woo-hoo! Score one for their innovation and ability to grow and adapt. I guess if I had to add something here, it would be the inability to send PDF's as attachments. Review Source Response from goHappy Labs July 9, 2022 Thank you for such an awesome review Jeremy! And you will see in your inbox that I just sent you an email about the PDF because you can send a PDF document via a link so let's chat and get that set up for you! Thanks for being such a rockstar client Jeremy! JR Jacquai R. Sr. HRIS Analyst Oil & Energy Used the software for: 6-12 months ### "Just What We Needed" February 1, 2023 5.0 Our company has had an amazing experience with goHappy. Pros goHappy was just what our organization needed. Unlike other similar applications, there was no mobile app to download or any need to have our employees opt-in to utilize the service. goHappy is a simple-to-use, easy-to-adopt text messaging service. The application has zero learning curve, allowing us to get in and begin communicating with our employees immediately. Cons The company wishes the reporting was a bit more robust. We would also like to be able to manage surveys versus goHappy managing surveys and responses. Alternatives considered [Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[Beekeeper](https://www.capterra.com/p/156917/Beekeeper/) Reason for choosing goHappy Ease of use. Review Source JF Jodee F. Senior Director, HR Textiles Used the software for: Less than 6 months ### "Moved the Needle in Communication!" July 10, 2023 5.0 From the beginning of the free trial experience, we have had responsiveness and quality of our goHappy's customer support rep regarding any question or crazy idea we wanted to do with goHappy. Thanks, \[sensitive content hidden\] ! Pros Reaching all of our associates quickly and communicating in several ways were just a few of our goals in accomplishing our move to goHappy! Cons Accessing our survey results can be challenging. But I understand this is in the works to be an upgrade soon. Review Source DP Dan P. VP Operations Hospitality Used the software for: Less than 6 months ### "goHappy, go!" July 19, 2022 5.0 Our experience has been great. Right from the very start. The team is attentive, fun, and easy to work with. They really care about our experience and help take care of everything we needed to implement the software. Pros The people you get to work with at goHappy might be the best part. Other than that, the ease of using the software is excellent. We love being able to engage with our teams directly. Cons There's nothing not to like. We are looking forward to some increased functionality as product updates are made. Review Source SD Staci D. Chief People Officer Restaurants Used the software for: 2+ years ### "Best Frontline Communication Tool Around" April 22, 2026 5.0 I have enjoyed every interaction with the product. The team is always open to input and feedback on how to improve the experience. They make it a partnership. Doesn’t feel like a vendor. Pros This product is so easy to use. For my entire career leading HR in Restaurant and Hospitality companies, I’ve needed a tool to communicate directly to my Frontline teams. It’s been such a challenge and goHappy solved it! Direct communications, rewards and recognition, engagement and frontline intranet all in one tool - and NO app required. Yes, please! Cons I wanted to have a way to get more direct communication back from my teams. Not in full two-way text but some way to make it more seamless. They’ve just released this and it is super helpful. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing goHappy So much easier to use than any other product I saw. Review Source Response from goHappy Labs April 23, 2026 Staci, thank you for this- "doesn't feel like a vendor" is about as good as it gets for us. 😀 Glad to hear the two-way communication update has been helpful. We'll keep listening. 10/10 means a lot coming from a CPO with your background! 🧡 Richard M. Director Marketing and Advertising Used the software for: 1-2 years ### "goHappy: Great People, Great Solution" June 6, 2025 5.0 My overall experience with goHappy has been incredibly positive, and a highlight of my professional career. Pros The goGetters at goHappy are some of the most professional, intelligent, and collaborative people I've ever worked with, and I've had the pleasure of working with them for almost two years now. goHappy is easy to use, is updating consistently with new features and options, and solves business critical needs. Cons It's not truly a con, but it is something to be aware of: with growing features and options there is always more that you can learn about! Review Source Response from goHappy Labs November 25, 2025 Richard, thank you so much for taking the time to share this, and for being such a great partner. We’re grateful to have worked alongside you these past two years. It means a lot to hear that our team has been a highlight in your career. We take real pride in being easy to work with, staying responsive, and continually improving—so knowing that the steady stream of new features and options has genuinely helped you solve business-critical needs is incredibly encouraging. 🙌 We’re thrilled that goHappy has been easy for you to use and that the experience has been so positive overall. And you’re right—there’s always something new to learn as we continue to grow and add value, and we’re here to make that journey smooth and enjoyable. Thanks again, Richard. We’re grateful for your trust and excited for what’s ahead together. SA Shabnam A. Partner and CPO Hospitality Used the software for: 1-2 years ### "goHappy has been a true game-changer for our organization" July 24, 2025 5.0 I have really had a fantastic experience with goHappy. They keep adding modules that continue to improve the frontline worker experience. I especially feel very valued as a customer. I have had the opportunity to speak with product managers and developers who really listen and want to know what additional features employers would like to see. They are not just trying to sell a product but are striving to improve our company's employee experience. For example, after gathering about 6 months of employee new hire survey data, some trends surfaced as common themes. Dan Burgess set up a call with me up to go over some of the trends we uncovered. What really impressed me on the call was that he not only wanted to highlight the trends, but he also wanted to brainstorm together to identify some possible solutions for negative trends. I continue to have a great experience with goHappy and look forward to a very long partnership. Pros goHappy is easily one of the best vendors I have had the chance to work with in my career. Not only do they provide a product that improves communication and access to the information for frontline workers, but also, when their tools help uncover trends, they are there to help you find ways to improve your best practices and results. What I like most about goHappy is the ease of use. There are no passwords to keep up with and a simple link from a text can give frontline employees easy access to information. Cons There is nothing I dislike about goHappy. I could probably say that what I like about least is the lack of feature that I would love to see, but chances are, within weeks submitting this review, they will be calling me to test out the feature! Review Source Response from goHappy Labs July 25, 2025 Thanks so much for the kind words, Shabnam! We love working with you and your team and appreciate your partnership. And you're probably right about us having that new feature soon! 😉 JF Jennifer F. HR Manager Warehousing Used the software for: 1-2 years ### "Amazing Service" November 13, 2025 5.0 it is so simple and we implemented with our HRIS so our new employees & termed employees flow over so I am not having to manually update contacts. Pros the ease of use and setup, the customer support is amazing and easy to work with. I love how we can set up triggers that automatically go out. Cons There is nothing I can say I don't like. It is so easy and the implementation was a breeze. It is very user friendly. Review Source Response from goHappy Labs November 17, 2025 Hi Jennifer — thank you so much for taking the time to share this, and for being such a great partner to us. We’re thrilled to hear how easy the setup and implementation felt on your end, and that our team has been able to support you so well throughout the process. I especially loved hearing that the HRIS sync and automated triggers are making your day-to-day smoother. That’s exactly what we’re aiming for: helping you reach your frontline quickly without the manual lift 🙌. We’re grateful to be working with you and your team, and we’re here anytime you need us! JH Jason H. HRIS Manager Textiles Used the software for: Less than 6 months ### "Happy for goHappy!" October 31, 2024 5.0 From the demonstrations through implementation the experience has been great. We have received in goHappy everything that was described and it has already been a tool that has assisted us with reaching our employee population who don't have company email address. Both \[sensitive content hidden\] were great to work with and have supported us very well. Pros Overall I would say that the usability of goHappy is what I liked the most. The implementation is very quick and it is easy to get up and going and learn how to send out communications. The user interface is also pretty easy to learn and adapt to. Cons It would be great to easily export a group of contacts that has been filtered. At the time I tried this, it did not appear to be possible. It may have been user error though. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing goHappy goHappy was more robust and because initially messages would be sent to everyone. Other methods required the employee to activate before messages would be received. Review Source MM Mark M. Culture and Learning Coach Construction Used the software for: 2+ years ### "Go Happy Texting Platform" October 31, 2024 5.0 I am very happy with their ability to constantly make improvements to their product. I have used their product over several years and have seen great improvements. Pros It allows us to communicate with our frontline workforce in an easy and efficient manner that people are used to. I also love that it translates messages into different languages. Cons I can't think of any. They do an excellent job with keeping customers satisfied. Alternatives considered [RedFlag](https://www.capterra.com/p/175898/RedFlag/) Reason for choosing goHappy Better fit and features for our needs. They are an early adopter and have simplified the product. Review Source BF Britny F. Director of Internal Communications Logistics and Supply Chain Used the software for: 1-2 years ### "veryHappy with goHappy" December 18, 2024 5.0 Pros The customer service is next-level. I never have a question that goes unanswered, and our rep is always helping us understand how to use the tool more effectively. The tool itself is also very user-friendly. Cons I would like to be able to upload one-off lists as a new "group" on my own. Our rep has been very helpful in getting this added, but add an extra step to the process. Switched from [AlertFind](https://www.capterra.com/p/166584/AlertFind/) Integration was very clunky and we weren't getting the support we needed to be successful. Review Source Brian H. Vice President of Human Resources & Culture Development Consumer Goods Used the software for: 1-2 years ### "I don't know how I survived without it!" July 19, 2022 5.0 The experience I have had with goHappy has been amazing! They have an incredible, fun team that communicates well and offers excellent service and follow up. The fact that I can get important information in the hands of every single employee with a few key strokes has been life changing from an HR perspective. Communication is one of the biggest challenges in any business. No matter what communication methods we tried in the past, someone always missed an important message. goHappy has been an invaluable tool to help bridge that gap. I can communicate with everyone instantaneously or I can send specific messages to targeted groups depending on the need. What a great tool! Pros The software is super easy to use, even for those of us that are not super tech savvy. Cons I really don't have any cons. goHappy is constantly improving and adding features to their software. Review Source NP Nancy P. HR Manager Hospitality Used the software for: Less than 6 months ### "Love goHappy!!" June 22, 2022 5.0 The full circle support staff are amazing! They never make you feel like you are a bother or that you are asking a "dumb" question! Pros We use the software for team communication. I love the ease of use and you don't have to be a "tech" person to figure it out. The support team, especially Nic, will drop everything to answer a question for us! They deliver what they promise!! Cons There really is nothing that I don't like about the software. We are pretty simplistic in our needs and goHappy suites us just fine! Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) It was so complicated to use, pricing varied so much, the bill itself was difficult to figure out and trying to get help from someone was insanely time consuming and frustrating. Review Source Response from goHappy Labs July 1, 2022 Wow! Thanks for your review, Nancy! Our motto at goHappy is 'simple tools get used' and we so appreciate the confirmation on the ease of use. Our team has loved seeing all the different ways your organization has leveraged goHappy! Even some unique cases that we have been able to share with other clients! Thank you again for the kind words! ~Nick ZB Zach B. Sr. Manager of Talent Acquisition Hospitality Used the software for: Less than 6 months ### "goHappy is AWESOME!" July 1, 2022 5.0 Pros It's so easy to use and setup. I love that we are able to communicate to our front line staff in the best way possible through text. Not only that but we can engage with them and celebrate anniversaries and birthdays. It also helps with our retention efforts as we have auto assigned new hire welcome messages as well as 30 and 90 days surveys. Cons I don't have any cons to mention! If anything the ability to have an automatic signature would be great instead of having to always remember to say who the message is coming from. Review Source Response from goHappy Labs July 9, 2022 Zach - Thanks so much for taking the time to write a review! Your account might be one of the most fun to watch and see what types of awesome encouraging messages you send to your team :) The 'pinned' signature is such a great idea and will actually be included as a part of our next release in the coming months. Thanks again, and we look forward to continuing to power your frontline communications as you grow! HP Heather P. Marketing Manager Retail Used the software for: Less than 6 months ### "The Product We've Been Searching For!" June 29, 2022 5.0 The GoHappyTeam has been amazing. I love their personalities and always feel so excited working when with them. I love the product and ease of use. This is the product we've been looking for! Pros I love the customer support and how easy it is to use! No apps are needed to reach our frontline workers. Cons I would love to have a branching system to drill down my selections like an org chart. Also automations and personalization tokens which I hear is coming in Aug. Also heard some keywords are coming so end user can get more info by texting keywords to our customized number. Very excited about that. Switched from [CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/) Callfire required manual uploads. Review Source Response from goHappy Labs July 9, 2022 Thank you so much for the awesome review Heather! You all are such an awesome client and such a great example of how you can easily infuse "fun" into the culture with a simple text. Let's talk about your branching idea as I believe there is a way we could accommodate this now so I will add that to our next call agenda! Thanks again Heather! HR Heather R. Director of Marketing Retail Used the software for: Less than 6 months ### "GoHappy Review" January 30, 2023 5.0 GoHappy has been the BEST addition to our overall business. We are cutting edge on technology, and this was such a simple, yet extremely effective tool we have added. It is very easy to use, employees love it, and it takes a huge amount of responsibility and pressure of our store managers to need to communicate so many details to all their staff (some they don't see on a daily basis, and passing along a note simply isn't effective). We use GoHappy especially for "triggered" messages for the new employee onboarding process: welcome, how to get set up on payroll, how to order uniforms, benefit eligibility, etc. Pros Ease of use, employees don't need to download an app, everyone gets text messages, great for employee engagement and understanding of new products/programs we offer to explain to the end-customer. Cons Survey results going into a Google Sheet instead of being emailed directly to us or a native report on the GoHappy website. Review Source FD Florence D. HR Manager Food & Beverages Used the software for: Less than 6 months ### "Love goHappy!" June 19, 2023 5.0 Pros It's so easy to use! And the goHappy team is amazing! We are really liking it. Cons It would be nice if the employees could text back to the goHappy number. Review Source bB bonnie B. Vice President, People Operations Retail Used the software for: Less than 6 months ### "goHappy and you won't be disappointed!" February 27, 2023 5.0 A seamless integration...the more we use it, the more we like it. Pros Intergration to ADP was seamless.....I would rate goHappy's customer service at a 10 out of 10, and the employee engagement factor and ability to reach everyone at once is unparalleled! Cons If your company is not using it...I would see that as CON. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.