# NEOGOV Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NEOGOV the right Recruiting solution for you? Explore 850 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248680/NEOGOV/reviews --- NEOGOV 4.5 (850) [View alternatives](https://www.capterra.com/p/248680/NEOGOV/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NEOGOV Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews RO ROCHELLE O HR SpecialistGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The collaborative culture, forward-thinking leadership, and the opportunity to work with cutting-edge HR tech made every day exciting. Plus, seeing the positive outcomes our solutions delivered for agencies and job seekers alike was truly inspiring!“ September 30, 2025 CM Christian M HR GeneralistGovernment Administration, 201 - 500 employeesUsed the software for: 1-2 years. “The only thing I dislike is the requirement to include the SSN and DOB when authorizing a new hire since we don’t require this until they fill out their forms.“ September 30, 2025 KB Kale B Senior HR ConsultantGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “Overall the Neogov has automated over 100 processes for ur organization freeing up more time for our employees to do more of what they love rather than the administrative burdens.“ September 29, 2025 JD Jaclyn D CHROGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “The cons are that the products don’t all talk or transfer data to each other so there is duplication of data input.“ September 29, 2025 AM Alondra M Human Resources TechnicianGovernment Administration, 201 - 500 employeesUsed the software for: 1-2 years. “I like how the product is able to expedite the recruitment process and the hire approval process for the department’s selected candidate.“ September 29, 2025 AM Alondra M Human Resources TechnicianGovernment Administration, 201 - 500 employeesUsed the software for: 1-2 years. “There were some changes in INSIGHT that I was not notified which changed the recruitment steps which resulted in delays in processing recruitments.“ September 29, 2025 KV Kyra V HR SpecialistsPublic Safety, 51 - 200 employeesUsed the software for: More than 2 years. “Neogov has taken us from a time of paper resumes to virtual applications ease of scheduling candidates and pulling reports.“ September 30, 2025 MF Meng F HR ManagerGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “Software not stable updates Unreliable and breaks things that NG may not know until user reports, and some of the issues don’t get solved from the root level.“ October 2, 2024 ## Showing most helpful reviews Showing 1-25 of 850 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patricia D. Senio Human Resources Analyst Utilities Used the software for: 2+ years ### "2025 review" September 30, 2025 5.0 Great service. I've been a customer for over 10 years with various agencies. Have been able to tailor the system to the process for each specific agency. Pros Specific to how government agencies recruit for jobs, upgrades to improve product and great service. Cons I would like the ability to print or save email confirmations. Also, batch printing of applications can take awhile. Review Source LS LynnDee S. Benefits and Safety Managet Government Administration Used the software for: 2+ years ### "NEOGOV, Paving the way to the future. " September 29, 2025 5.0 Excellent. From the project managers to our account manager, NeoGov has been there to answer our questions and make our experience a positive one. Pros Data Management, recruitment process, user interface, value for money. It is easy for our employees to use. Love the ease of the recruitment process. We use Onboarding and eforms for all our employee benefit enrollments. Cons Does not interface with other products such as Tyler to upload copies of paychecks and W-2s. We’ve been waiting for this enhancement. Alternatives considered [Tyler Time & Attendance](https://www.capterra.com/p/193120/ExecuTime/) Reason for choosing NEOGOV Cost and depth of product. NeoGov offered more than the competition Review Source SG Sarah G. Director Government Administration Used the software for: 2+ years ### "In progress" October 1, 2025 3.0 Sometimes it’s the best thing ever, and sometimes we hit a road bump. All of which are to be expected. Pros The conferences are extremely helpful. I learned more in three days than I do in weeks or even months. Cons We aren’t able to customize the views as much as I would like. Specifically an HRIS, we should be able to rename the fields and should not have to fill in or see fields that do not apply to our industry. Alternatives considered [UKG HR Service Delivery](https://www.capterra.com/p/156952/PeopleDoc-Employee-Onboarding/) Reason for choosing NEOGOV Time to implement was shorter for us. We didn’t want to start over Review Source LB Leah B. HR Generalist Government Administration Used the software for: 2+ years ### "Get your time back!" September 29, 2025 5.0 Great!! It really has freed up so much of our time, while also allowing us to hold supervisors more accountability. Pros The time it saves me! Going from paper applications to insight gave me so much time back, and supervisors being able to review applications as they come in makes our recruitments so much more efficient! Cons Learning how to use it and going through all of the implementation training was rough, but mostly because I’m impatient and wanted to jump right into the products. Alternatives considered [CivicPlus Municipal Websites](https://www.capterra.com/p/10023577/CivicPlus-Municipal-Websites/) Reason for choosing NEOGOV Better product for the cost and looked more attractive Review Source JR Jeff R. HR Manager Government Administration Used the software for: 2+ years ### "Neogov - the best applicant tracking out there" October 1, 2025 5.0 I have been a neogov user since 2008 and it has been a great product for both workplaces I have been employed. Pros The ease of use, the value for the money and the great initial support you receive. \[sensitive content hidden\] was awesome with our implementation. Cons The sheer amount of options and screens. At times it can be overwhelming but I know all necessary to make the product as good as it is. Switched from [Sage HCM](https://www.capterra.com/p/38692/Criterion-HCM/) The mobile completion of application was not good. Review Source MC Marcos C. HR Director Civic & Social Organization Used the software for: 2+ years ### "Love NEOGOV" September 29, 2025 5.0 Fantastic. From implementation to Support has been nothing but great from the organization and I look forward to adding new platforms. Pros The product is wonderful. It has transformed our entire process and we are getting more applications than we ever had before. Cons Mobile app was clunky but has improved. I feel like the updates have made a significant improvement in the app. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing NEOGOV Because of the integration into the government jobs network Review Source KD Kristen D. Talent Acquisition Manager Government Administration Used the software for: 1-2 years ### "City of Dubuque Experience " September 29, 2025 5.0 Overall it has been really good and I’ve enjoyed working with \[sensitive content hidden\] while I am newer in the role she has been amazing Pros Insight, efficiency, and the ability to do SME Review to reduce bias in the application process. Has help med Cons We do not not currently use beyond insight so the least part until we build out the full HRIS is the lack of us using it Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing NEOGOV \[sensitive content hidden\] and how amazing she has been but in addition the public sector focus Review Source LS Laura S. Organizational development coordinator Civic & Social Organization Used the software for: 1-2 years ### "Neogov is great " September 30, 2025 4.0 Good- solid, affordable platform that helps gov agencies get into the digital world. Great staff too. Pros The customer support is great. Everyone I’ve encountered here is wonderful. I find the user interface very intuitive. Cons Sometimes workflows don’t make sense. I also don’t like you can’t update a survey in learn if people already registered. Alternatives considered [Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing NEOGOV Price and we already used neogov for recruiting so it made sense. Review Source SC Sarah C. HR Specialist Government Administration Used the software for: 1-2 years ### "Sarahs thoughts" September 29, 2025 5.0 It's exciting because I'm always learning something new. It's very easy to use, i love all the different modules available. Pros I love how up-to-date and forward thinking the platform is. There's constant community and resources to keep me updated anytime there is change is being made. Cons Implementation but that was our fault. Sometimes when I open up a case it takes longer than expected to complete the issue. Switched from [Newoldstamp](https://www.capterra.com/p/150779/Email-signatures/) It had already been predetermined by my director. Review Source JM Jose M. Director Government Administration Used the software for: 6-12 months ### "Assist durectot" September 29, 2025 5.0 Pros Useful in many ways. Super efficient Great! Useful in many ways. Super efficient leading the industry with theAI component. I love Neogov Cons Delays the ststem. The system works since it’s online probably why the delay. But it’s the most effective way Alternatives considered [Performio](https://www.capterra.com/p/171921/Performio/) Reason for choosing NEOGOV Great! Useful in many ways. Super efficient leading the industry with theAI component. I love Neogov Review Source KL Kasama L. Hr manager Government Administration Used the software for: 2+ years ### "Overall reviww" October 1, 2025 4.0 Good. Weve been with neogov since 2007 for insight. Which has worked well. Just started with onboard and perform and learn and still navigating those. Pros Improve Efficiencies in our processes and consistent with other agencies in our area. Like the integrations between platforms Cons Sometimes doesnt work with our processes but we find work arounds. Not as customizable as we would like. Review Source JD Jaclyn D. CHRO Government Administration Used the software for: 1-2 years ### "NEOGOV Review" September 29, 2025 4.0 Overall my experience has been great! I have implemented a couple other HCM systems and this has been the best by far. Pros Easy to use and implement. It has significantly reduced 150 plus manual tasks for our HR team and organization. Cons The cons are that the products don’t all talk or transfer data to each other so there is duplication of data input. Review Source SB Silvia B. HR Technician Government Administration Used the software for: 2+ years ### "Good support " October 1, 2025 4.0 It’s been great. Have been using the platform for 5 years. We use Insight and Onboard. Hopefully we can bring onboard Attract and Vetted. Pros Customer support and how many resources it provides. University classes, community, etc. it also has an user friendly interface Cons The platforms don’t all communicate with each other. And need to duplication of information needs to be done between platforms. Review Source VR Verified Reviewer HR Specialist Government Administration Used the software for: 2+ years ### "Great system " September 30, 2025 5.0 Overall it’s been great. Anytime I have an issue, customer service is always helpful. Even if they can’t answer right away, they will follow up to ensure it’s been answered Pros For local government it’s been easy to take in hundreds of applications for a variety of positions. It’s seamless and easy. Cons In Onboard, there isn’t a lot of flexibility on user permission settings. But with new updates, I’m positive it will change. Review Source AP Ashli P. Human Resources generalist Higher Education Used the software for: 2+ years ### "Neogov is the best" September 29, 2025 4.0 It has been pretty good. I truly enjoy it even with minir hiccups. Its been on of the best hris product ive used. Pros The easy of connection with products and ability to build. I like that its build able for what I need. Cons Sometimes there are funny errors. There are alot of erros with benefit processing payroll and not an easy og adjustability when entering in 9 month faculty. Review Source ZG Zolymar G. Sr. Recruitment and Classification Specialist Government Administration Used the software for: 2+ years ### "NeoGov is excellent" October 1, 2025 5.0 It is a great system to track the application process and to generate reports making my job easier.. Pros It makes recruitment easier, tracks the application process. Allows for analytics and reporting. It a great system Cons Right now nothing. NeoGov does have a lot of updates that we have to stay on top of even though we are a small staff. Review Source AL Adam L. HR Manager Government Administration Used the software for: 2+ years ### "Four Stars " September 29, 2025 4.0 Comparing NeoGov to many other platforms I’ve used for recruiting. I would give them a definitely four out of five stars based on the fact that you have a lot more to offer and a one stop shop. Pros The overall simplicity of the recruiting process for the most part and the fact that a lot of other agencies use NeoGov makes it a good connection. Cons The constant changes and updates that we are not really provided a heads up. Specifically talking about barred from applying it used to be a lot more noticeable, and they have changed that area and has made it difficult to use. Review Source JY Joanne Y. HR Risk Management Generalist Government Administration Used the software for: 2+ years ### "NeoGov is a Go!" September 29, 2025 5.0 NeoGov makes my job ten times easier and the Talent Acquisition process easier on the recruiter. I just love all the products. Pros User interface is top tier and makes the overall customer experience better. From my hiring managers, to department heads and even my city manager, they all love the seamlessness. Cons Nothing. I believe the product is good overall. There is nothing that i dislike about the product. I love NEPGOV!! Review Source SS Stefanie S. Recruiting Coordinator Government Administration Used the software for: 2+ years ### "Love Neogov products! " September 29, 2025 4.0 Pros I think the neogov customer support team does a great job at following up with their clients and any issues they may be facing in the system. The neogov products team does an excellent job at keeping customers informed of changes and what is to come on the roadmap. They also take your feedback and implement changes when needed. Cons The recruitment process (insight) needs more automation vs manual efforts with moving candidates to various stages. Review Source KH Kassandra H. HR Coordinator Human Resources Used the software for: 2+ years ### "Ease of Using NeoGov" September 29, 2025 5.0 Overall, NeoGov has been amazing! The ease of moving applicants through hiring to preboarding to onboard has simplified the qhole process. Pros The recruiting process has been more simplified. We can refer apps to hiring managers, and they do the rest. I like that we can track where the department is in the hiring process. Cons We had a problem with a workflow in a form last year, and we didn't get a solid resolution to fix it. Review Source SH Shavonta H. Human Resources Specialist, Senior Government Administration Used the software for: 2+ years ### "Experience with NeoGov" September 29, 2025 5.0 It’s a great experience. The customer service has improved a lot. We are no on the phone for a long period of time if there is an issue. The new customer interaction is amazing as well. Pros I like how easy it is to post positions from populating from classification. I don’t have to review classifications and copy and paste. Cons When we copy a posting we are not able to populate the information. Sometimes we copy posting from other departments and we need to update some information and it pulls for the posting we copied. Review Source CV Christina V. HR Analyst Law Enforcement Used the software for: 2+ years ### "NEOGOV overall" September 29, 2025 5.0 Positive with minor hiccups being resolve fairly quickly by customer support . I have bee in HR 4 years and by year two I was able to easily use the five platforms we have Pros I like the easy to use aspect. You can pretty much teach yourself how to use it or easily reach out to customer support Cons How not all platforms have the same features for example the search fields is not a feature across all platforms Review Source SS Sandra S. Senior HR Manager Government Administration Used the software for: 2+ years ### "\[sensitive content hidden\] review" September 30, 2025 4.0 I have enjoyed our experience. Customer service has been great, regardless of which product I'm calling on. Pros The integration across platforms and the wat information flows from one side to the other from candidate to employee. Cons The cost. However, I understand the value of the product. Being a government agency means limited funds Review Source CH Chris H. FSA Ii Utilities Used the software for: 2+ years ### "NeoGov working for CCWRD" September 30, 2025 4.0 It has been successful. We started with Insight then added Onboard, Eforms, Learn and Perform. Perform has become a great success and supervisor feedback has been positive. Pros The product interaction with each other. I am able to maintain one module that interacts with all of our modules. Cons Eforms issues and Perform-it would be great to have time it takes for the course and another spot for accreditation time. In some of our courses we need both Review Source JS Jenny S. HR Generalist Government Administration Used the software for: 2+ years ### "Great, with lots of potential" September 29, 2025 5.0 Overall great product that has continued to amaze. Missing douments from under piles on desks has been eliminated! Pros I love what Neogov has to offer. I am looking for insight and onboarding and eforms to talk more... Cons Somethings are clunky with insight. I look forward to continue to see the improved changes and upgrades. 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