# Real Time Feedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Real Time Feedback the right Customer Experience solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248867/Feedback/reviews --- Real Time Feedback 4.7 (25) [View alternatives](https://www.capterra.com/p/248867/Feedback/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Real Time Feedback Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ET Elizabeth T. Operations Manager Consumer Goods Used the software for: 6-12 months ### "Amazing Product" January 18, 2024 5.0 Pros I like that it makes it easy to communicate with members, to run reports, track trends, and take action on feedback from members. Cons I dont really have any issues with realtime feedback. It connects you with the member so there is better communication. Switched from [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) wasn't giving us what we needed. we couldn't run reports Review Source AA Adam A. Manager Automotive Used the software for: 1-2 years ### "Great platform to find out about issues in real time" January 23, 2024 5.0 Great team of people. Even their support team is spot on. Pros How easy it was to not only find out about issues that our customers have in real time but also how to generate positive reviews from happy customers. Cons Nothing that I can think of. I wish that I had this solution sooner. Switched from [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Much easier to use Real Time Feedback than Qualtrics. Review Source LM Lee M. Amusement Manager Entertainment Used the software for: 6-12 months ### "Feedback Review" January 11, 2024 4.0 Pros I like how I get prompt notifications of issues with problems on my game floor. It directs me to the location of the problem accurately if setup properly Cons Only issues we have had have been related to setup configuration and guests not understanding how feedback works and giving accurate information through the request. Review Source KG Kimi G. Director of Ticketing Sports Used the software for: 2+ years ### "Great Instant Customer Service" January 11, 2024 5.0 Pros the process for the customers is seamless and quick to submit their feedback. the feedback hits inboxes immediately allowing for an instant response time allowing for quicker deployment/resolutions. I love the new AI feature as well for the initial responses. though it's not always accurate for some nuances of our business, it is a great starting point that can be edited to create a preferred response. Cons the satisfaction percentages don't really make sense to me. Review Source DR David R. General Manager Entertainment Used the software for: 2+ years ### "Easy to use and very resposive" January 16, 2024 5.0 Pros RealTime Feedback is a wonderful platform that allows us to assist our guest far more quickly than relying on the "telephone game" of years past. It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one. We are able to enact a solution immediately and reduced the wait time to solve an issue that arrives. Cons The only downside to any technology is relying on the connectivity of the building. Review Source kP kevin P. Vo of ops Restaurants Used the software for: 2+ years ### "Real Time Review" January 24, 2024 4.0 Pros Ease of use, instant feedback from customers allowing us to engage quickly Cons Some functionality issues initially, have been resolved now Review Source TS Taylor S. Administrative Assistant Building Manager Executive Office Used the software for: 1-2 years ### "I Love Real Time Feedback!" January 19, 2024 5.0 Pros The ability for any problems to be brought to my attention in real time, directly to my phone. I am able to act fast and get situations handled quickly and timely rather than waiting to return a call or check my emails, etc. Cons I did not like having to come up with a response to every feedback received, but they fixed that with adding the new ai feature with chatgpt. Review Source BN Brad N. Marketing Administrator Entertainment Used the software for: 1-2 years ### "Brad Newton AIKG Review" January 16, 2024 5.0 Pros Allows for guests to provide real-time updates for their experience so we may provide them assistance while they're still at our locations Cons N/A, meets demands for our needs. Will assess again in the future. Review Source PJ Paris J. General Manager Entertainment Used the software for: Less than 6 months ### "Great feedback/review management software" January 26, 2024 5.0 Real Time Feedback and the team that helped us get started have been nothing but the best. It is easy to manage and the best at responding to reviews, solving guest complaints immediately, and encouraging 5 star google reviews. Pros RTF is great for gathering all the feedback data immediately and allowing us to respond to reviews and convert guests to repeat customers! Cons Nothing. It has been perfect since installation. Review Source KP Kevin P. Owner Commercial Real Estate Used the software for: 6-12 months ### "Great tool for tracking customer needs and reviews" January 22, 2024 5.0 Pros I like the ability to track all customer requests and respond quickly. Cons I don't have any complaints. Everything has been good so far. Review Source JT Joshua T. Operations Manager Entertainment Used the software for: Less than 6 months ### "Real Time Feedback allows you more control over the guest experience!" January 31, 2024 4.0 Overall, I would use this in other companies in the future and I would recommend the app to other people in the Hospitality Industry. Pros This app allows me to be that much faster in responding to guest needs when they arise. If there is something wrong with a game or if the restroom is in need of attention, we can address it immediately instead of a guest having to walk around to find someone to help them. Cons I don't really have anything negative to say about the app. Review Source RH REBECCA H. WARRANTY CLERK Automotive Used the software for: 6-12 months ### "EASY TO SEE WHAT YOUR CUSTOMER REALLY THINKS!" January 11, 2024 5.0 Pros FEEDBACK COMES IMMEDIATELY TO MY EMAIL, EASY TO REPLY TO CUSTOMERS Cons DOUBLE NOTIFICATIONS OF SOME CUSTOMER REVIEWS Review Source MS Michael S. Senior Manager Events and Guest Services Entertainment Used the software for: 1-2 years ### "Undedcided" January 16, 2024 4.0 It is a nice product, but I don't think we get enough value out of it to justify paying for it right now. I believe we are not paying for it and are a testing it out for ASM Global. Pros Allows us to respond to guests while they are at the arena and resolve issues quickly. Cons It is not heavily utilized by our guests and is primarily used in suites to try to order food, which is not what we want it to be used for by guests. Review Source AU Allera U. Operations Manager Entertainment Used the software for: Less than 6 months ### "Amazing App to use" January 12, 2024 5.0 Pros I like how fast you can respond to guest and the feedback we get from fast responses. Cons It does not let us respond to anonymous guest. Review Source DA David A. Director Entertainment Used the software for: 6-12 months ### "Works Well It Seems" January 25, 2024 4.0 Pros I don't use it a lot, but it seems to be a great system Cons Some nights get some useless feedback, that just clogs my email. Review Source BC Ben C. Asst. AD of Event Ops Events Services Used the software for: 1-2 years ### "Oregon Athletics Feedback" January 16, 2024 4.0 Pros The instant feedback and ability to communicate in real time. Cons Due to lack of wifi and overloaded DAS on gamedays sometimes it does not work well. Review Source AL Angela L. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Management " January 11, 2024 5.0 Pros I am able to see what my members need and help them Cons I am not able tag anyone for help to help my member Review Source lF leopoldo F. CEO Entertainment Used the software for: 1-2 years ### "Feedback expierence" January 16, 2024 5.0 Pros Ease of use, interactive, cost effective. Cons Many possible customers think they can replicate it, and not use the feedback system Review Source dV debra V. accounts manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "real time the way to go" January 11, 2024 5.0 Pros Finding out problems in real time helps us keep our members happy and heard. Cons Coming up with a time frame to send the feedback to our members. Review Source JF Jenn F. Assistant Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "RT Feedback Review" January 21, 2024 5.0 So far using in our new gym it's been super helpful for being able to replace things that are out and communicate with Members when they have issues. Pros I love the automated AI responses-- makes things a lot easier sometimes! Cons Would like the AI to be able to create a response again after the initial one. Alternatives considered [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) Review Source HK Hannah K. Guest Experience Sports Used the software for: 6-12 months ### "Good experience" March 25, 2024 5.0 Pros How efficient the application is to notifying our departments. Cons Don’t really have anything negative to say. Review Source MO Meg O. Director of Premium Service and Hospitality Entertainment Used the software for: 6-12 months ### "Director of Premium Service & Hospitality" January 19, 2024 4.0 Pros \-getting back to clients quickly -texting back and forth in a time that people like to text more than phone calls Cons \-on the app it only gives you the initials of who is replying not the entire name. Sometimes hard to know which of my team is replying Review Source mT marcus T. SERVICE ADVISOR Automotive Used the software for: 6-12 months ### "LOVE REAL TIME FEED BACK " January 11, 2024 5.0 Pros The ability to actively catch negative customer experiences and resolve them in a timely manner Cons The placards, however they are necessary for the system to work Review Source LS Luke S. Supervisor Food & Beverages Used the software for: Less than 6 months ### "Suites review" January 23, 2024 4.0 Pros Allows us to quickly respond to guests questions and needs. Cons I do not feel as if it is being implemented correctly for our situation. Review Source MH Maria H. Marketing specialist Entertainment Used the software for: Less than 6 months ### "Real Time feedback review " January 11, 2024 5.0 Pros being able to assign guest concerns to a specific team member Cons as of right now I have nothing bad to say about real-time feedback Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.